USB sound card not detected

[geetmehta]

1) Description: Ubuntu 15.04
Release: 15.04
3) Since my internal sound card is not working any longer, I am using a Storite external USB soundcard. It was working perfectly well with Windows, but is giving me problems in Ubuntu 15.04.
4) The USB device is shown in lsusb but the same is not available in sound preferences. I am unable to get sound output into my headphone.

ProblemType: Bug
DistroRelease: Ubuntu 15.04
Package: alsa-base 1.0.25+dfsg-0ubuntu4
ProcVersionSignature: Ubuntu 3.19.0-16.16-generic 3.19.3
Uname: Linux 3.19.0-16-generic i686
ApportVersion: 2.17.2-0ubuntu1
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: truman 4558 F.... pulseaudio
CurrentDesktop: Unity
Date: Sun May 10 17:00:08 2015
InstallationDate: Installed on 2015-05-09 (1 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release i386 (20150422)
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=en_IN:en
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_IN
 SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Title: USB sound card not detected
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/16/07
dmi.bios.vendor: Lenovo
dmi.bios.version: v2.04
dmi.board.name: F50X
dmi.board.vendor: Lenovo
dmi.board.version: Not Applicable
dmi.chassis.type: 10
dmi.chassis.vendor: No Enclosure
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnLenovo:bvrv2.04:bd03/16/07:svnLenovo:pnLENOVO3000Y500:pvr00000000000000000000000000000000:rvnLenovo:rnF50X:rvrNotApplicable:cvnNoEnclosure:ct10:cvrN/A:
dmi.product.name: LENOVO3000 Y500
dmi.product.version: 00000000000000000000000000000000
dmi.sys.vendor: Lenovo
mtime.conffile..etc.modprobe.d.alsa.base.conf: 2015-05-09T23:59:29.657312
---
ApportVersion: 2.17.2-0ubuntu1
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: truman 1735 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 15.04
HibernationDevice: RESUME=UUID=f078852d-6585-45d9-ba7f-aae7baa04213
InstallationDate: Installed on 2015-05-09 (1 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release i386 (20150422)
MachineType: Lenovo LENOVO3000 Y500
Package: linux (not installed)
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-16-generic root=UUID=16d168a5-42c4-4d93-ae1a-22e069cf3156 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.19.0-16.16-generic 3.19.3
RelatedPackageVersions:
 linux-restricted-modules-3.19.0-16-generic N/A
 linux-backports-modules-3.19.0-16-generic N/A
 linux-firmware 1.143
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Tags: vivid
Uname: Linux 3.19.0-16-generic i686
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 03/16/07
dmi.bios.vendor: Lenovo
dmi.bios.version: v2.04
dmi.board.name: F50X
dmi.board.vendor: Lenovo
dmi.board.version: Not Applicable
dmi.chassis.type: 10
dmi.chassis.vendor: No Enclosure
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnLenovo:bvrv2.04:bd03/16/07:svnLenovo:pnLENOVO3000Y500:pvr00000000000000000000000000000000:rvnLenovo:rnF50X:rvrNotApplicable:cvnNoEnclosure:ct10:cvrN/A:
dmi.product.name: LENOVO3000 Y500
dmi.product.version: 00000000000000000000000000000000
dmi.sys.vendor: Lenovo

[Luke Caputo (l.caputo)]

Triaging changes made in accordance with: https://wiki.ubuntu.com/DebuggingSoundProblems

[Luke Caputo (l.caputo)]

moved from project to linux source package (whoops).

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1453533

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[geetmehta (geet06)]

apport information

[geetmehta (geet06)]

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[geetmehta (geet06)]

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[geetmehta (geet06)]

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[geetmehta (geet06)]

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[geetmehta (geet06)]

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[geetmehta (geet06)]

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[geetmehta (geet06)]

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[geetmehta (geet06)]

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[geetmehta (geet06)]

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[geetmehta (geet06)]

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[geetmehta (geet06)]

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[geetmehta (geet06)]

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[geetmehta (geet06)]

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[geetmehta (geet06)]

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[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.1 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.1-rc3-vivid/

[geetmehta (geet06)]

# kernel-bug-exists-upstream

I installed following kernal ; still I am not getting any sound output in the external USB soundcard.

truman@truman:~$ uname -a
Linux truman 4.1.0-040100rc1-generic #201504270235 SMP Mon Apr 27 02:45:14 UTC 2015 i686 i686 i686 GNU/Linux

[geetmehta (geet06)]

This wasn't a bug. I had a bad alsa-base.conf file which was the source of this problem. Many Thanks for your support. I have audio output in my headphones via external soundcard now :-)