Unable to mount Android Phone since upgrade from 14.10 to 15.04

[Jon Carmicheal]

In Ubuntu 14.10 on my Dell Inspiron 14R I was able to mount my HTC One M7 (Android 5.0.2) out-of-the-box. I could browse the phone's content via Nautilus as if it were a flash drive. Now, since upgrading to Ubuntu 15.04, I am not able to mount the phone. When I plug it in via USB, I receive a pop-up window saying "Unable to mount Android Phone" (see attached screenshot). Nautilus will open and will display "Android Phone" in the navigation panel, but it does not display any content on the phone.

I also tried creating a live DVD of 15.04 and launched Ubuntu that way. I was still unable to mount my Android phone. Nothing on the phone changed since I was able to mount it on 14.10, and USB Debugging is enabled.

Please let me know if there are any logs or other information that will be useful in investigating this.

I am submitting this as a bug because it was working in 14.10 but is no longer working in 15.04.

-Jon

ProblemType: Bug
DistroRelease: Ubuntu 15.04
Package: unity-settings-daemon 15.04.1+15.04.20150408-0ubuntu1
ProcVersionSignature: Ubuntu 3.19.0-16.16-generic 3.19.3
Uname: Linux 3.19.0-16-generic x86_64
ApportVersion: 2.17.2-0ubuntu1
Architecture: amd64
CurrentDesktop: Unity
Date: Sat May 9 21:24:18 2015
ExecutablePath: /usr/lib/unity-settings-daemon/unity-fallback-mount-helper
InstallationDate: Installed on 2013-04-28 (741 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
ProcEnviron:
 LANGUAGE=en_US
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: unity-settings-daemon
UpgradeStatus: Upgraded to vivid on 2015-04-25 (14 days ago)

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Roger James (rogerjames99)]

I am also seeing this problem with my HTC Desire 820. I think this is a duplicate of #1314556

[Roger James (rogerjames99)]

Jon,

Do you have a screen lock (pin etc.) active on your phone? If so do you see any difference in behaviour between connecting your phone when it is unlocked and connecting it when it is locked?

Roger

[Jon Carmicheal (jon-carmicheal)]

I do have a screen lock (pin) on my phone, but after some updates on my
Ubuntu computer, I was able to connect to it just fine. I think that now
there is no problem in connecting.

On Wed, Sep 30, 2015 at 3:08 PM, Roger James <email address hidden>
wrote:

> Jon,
>
> Do you have a screen lock (pin etc.) active on your phone? If so do you
> see any difference in behaviour between connecting your phone when it is
> unlocked and connecting it when it is locked?
>
> Roger
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1453479
>
> Title:
> Unable to mount Android Phone since upgrade from 14.10 to 15.04
>
> Status in unity-settings-daemon package in Ubuntu:
> Confirmed
>
> Bug description:
> In Ubuntu 14.10 on my Dell Inspiron 14R I was able to mount my HTC One
> M7 (Android 5.0.2) out-of-the-box. I could browse the phone's content
> via Nautilus as if it were a flash drive. Now, since upgrading to
> Ubuntu 15.04, I am not able to mount the phone. When I plug it in via
> USB, I receive a pop-up window saying "Unable to mount Android Phone"
> (see attached screenshot). Nautilus will open and will display
> "Android Phone" in the navigation panel, but it does not display any
> content on the phone.
>
> I also tried creating a live DVD of 15.04 and launched Ubuntu that
> way. I was still unable to mount my Android phone. Nothing on the
> phone changed since I was able to mount it on 14.10, and USB Debugging
> is enabled.
>
> Please let me know if there are any logs or other information that
> will be useful in investigating this.
>
> I am submitting this as a bug because it was working in 14.10 but is
> no longer working in 15.04.
>
> -Jon
>
> ProblemType: Bug
> DistroRelease: Ubuntu 15.04
> Package: unity-settings-daemon 15.04.1+15.04.20150408-0ubuntu1
> ProcVersionSignature: Ubuntu 3.19.0-16.16-generic 3.19.3
> Uname: Linux 3.19.0-16-generic x86_64
> ApportVersion: 2.17.2-0ubuntu1
> Architecture: amd64
> CurrentDesktop: Unity
> Date: Sat May 9 21:24:18 2015
> ExecutablePath:
> /usr/lib/unity-settings-daemon/unity-fallback-mount-helper
> InstallationDate: Installed on 2013-04-28 (741 days ago)
> InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64
> (20130424)
> ProcEnviron:
> LANGUAGE=en_US
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> SourcePackage: unity-settings-daemon
> UpgradeStatus: Upgraded to vivid on 2015-04-25 (14 days ago)
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/unity-settings-daemon/+bug/1453479/+subscriptions
>