Xorg freeze

Bug #1452519 reported by Mark Faine
14
This bug affects 1 person
Affects Status Importance Assigned to Milestone
xorg (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

This happens at log out. Reboot and shutdown work fine but any attempt to log out will freeze X. I can't even switch to a tty. The screen freezes for about 30 seconds then drops to the shell but is still frozen. The only way to correct the problem is a hard reboot.

ProblemType: Bug
DistroRelease: Ubuntu 15.04
Package: xorg 1:7.7+7ubuntu4
ProcVersionSignature: Ubuntu 3.19.0-16.16-generic 3.19.3
Uname: Linux 3.19.0-16-generic x86_64
.tmp.unity.support.test.0:

ApportVersion: 2.17.2-0ubuntu1
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Wed May 6 20:30:30 2015
DistUpgraded: 2015-04-21 21:43:42,239 DEBUG enabling apt cron job
DistroCodename: vivid
DistroVariant: ubuntu
DkmsStatus:
 bbswitch, 0.7, 3.19.0-16-generic, x86_64: installed
 focaltech, 1.5, 3.19.0-16-generic, x86_64: installed
 nvidia-349, 349.16, 3.19.0-16-generic, x86_64: installed
EcryptfsInUse: Yes
ExtraDebuggingInterest: Yes
GpuHangFrequency: Several times a week
GpuHangReproducibility: Yes, I can easily reproduce it
GpuHangStarted: Immediately after installing this version of Ubuntu
GraphicsCard:
 Intel Corporation 4th Gen Core Processor Integrated Graphics Controller [8086:0416] (rev 06) (prog-if 00 [VGA controller])
   Subsystem: ASUSTeK Computer Inc. Device [1043:11cd]
InstallationDate: Installed on 2015-04-22 (14 days ago)
InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release amd64 (20141022.1)
MachineType: ASUSTeK COMPUTER INC. N550JX
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.19.0-16-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro quiet splash acpi_osi= vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: Upgraded to vivid on 2015-04-22 (14 days ago)
dmi.bios.date: 01/08/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: N550JX.202
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: N550JX
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN550JX.202:bd01/08/2015:svnASUSTeKCOMPUTERINC.:pnN550JX:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnN550JX:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: N550JX
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
version.compiz: compiz 1:0.9.12.1+15.04.20150410.1-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.60+git20150416.0d78b37b-0ubuntu0ricotz2
version.libgl1-mesa-dri: libgl1-mesa-dri 10.6.0~git20150423.125574d1-0ubuntu0ricotz
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.6.0~git20150423.125574d1-0ubuntu0ricotz
version.xserver-xorg-core: xserver-xorg-core 2:1.17.1-0ubuntu3
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.0-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.5.0-1ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20150505.5054e227-0ubuntu0sarvatt~vivid
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11+git20150318.d29d8baa-0ubuntu0sarvatt
xserver.bootTime: Wed May 6 20:22:55 2015
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 product id 12876
 vendor SDC
xserver.version: 2:1.17.1-0ubuntu3

Revision history for this message
Mark Faine (mark-faine) wrote :
penalvch (penalvch)
tags: added: bios-outdated-204
penalvch (penalvch)
Changed in xorg (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Revision history for this message
Mark Faine (mark-faine) wrote :

There seems to be some sort of misunderstanding. The bios was outdated but it was 202 (I think) and now it is 204 but this is the most recent version of the bios available.

The output of the command is:

N550JX.204
03/05/2015

The bios upgrade did change the behavior but it still crashes though now it seems to get farther into the logout process and even feels like it may actually properly logout but it still crashes in much the same way. I think I submitted another bug after the bios update. https://bugs.launchpad.net/bugs/1453567

Changed in xorg (Ubuntu):
status: Incomplete → Confirmed
penalvch (penalvch)
Changed in xorg (Ubuntu):
importance: Low → Medium
status: Confirmed → Incomplete
Revision history for this message
penalvch (penalvch) wrote :

Mark Faine, for regression testing purposes, could you please test http://releases.ubuntu.com/trusty/ and advise to the results?

Revision history for this message
Mark Faine (mark-faine) wrote : Re: [Bug 1452519] Re: Xorg freeze
Download full text (4.7 KiB)

Uh, no, that's a strange request. This is my laptop that is in daily use
and contains my work and important personal data. I can't just blow away
the OS and install an earlier version just to see if something works better.

On Sat, May 16, 2015 at 2:45 PM Christopher M. Penalver <
<email address hidden>> wrote:

> Mark Faine, for regression testing purposes, could you please test
> http://releases.ubuntu.com/trusty/ and advise to the results?
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1452519
>
> Title:
> Xorg freeze
>
> Status in xorg package in Ubuntu:
> Incomplete
>
> Bug description:
> This happens at log out. Reboot and shutdown work fine but any
> attempt to log out will freeze X. I can't even switch to a tty. The
> screen freezes for about 30 seconds then drops to the shell but is
> still frozen. The only way to correct the problem is a hard reboot.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 15.04
> Package: xorg 1:7.7+7ubuntu4
> ProcVersionSignature: Ubuntu 3.19.0-16.16-generic 3.19.3
> Uname: Linux 3.19.0-16-generic x86_64
> .tmp.unity.support.test.0:
>
> ApportVersion: 2.17.2-0ubuntu1
> Architecture: amd64
> CompizPlugins: No value set for
> `/apps/compiz-1/general/screen0/options/active_plugins'
> CompositorRunning: compiz
> CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
> CompositorUnredirectFSW: true
> CurrentDesktop: Unity
> Date: Wed May 6 20:30:30 2015
> DistUpgraded: 2015-04-21 21:43:42,239 DEBUG enabling apt cron job
> DistroCodename: vivid
> DistroVariant: ubuntu
> DkmsStatus:
> bbswitch, 0.7, 3.19.0-16-generic, x86_64: installed
> focaltech, 1.5, 3.19.0-16-generic, x86_64: installed
> nvidia-349, 349.16, 3.19.0-16-generic, x86_64: installed
> EcryptfsInUse: Yes
> ExtraDebuggingInterest: Yes
> GpuHangFrequency: Several times a week
> GpuHangReproducibility: Yes, I can easily reproduce it
> GpuHangStarted: Immediately after installing this version of Ubuntu
> GraphicsCard:
> Intel Corporation 4th Gen Core Processor Integrated Graphics Controller
> [8086:0416] (rev 06) (prog-if 00 [VGA controller])
> Subsystem: ASUSTeK Computer Inc. Device [1043:11cd]
> InstallationDate: Installed on 2015-04-22 (14 days ago)
> InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release amd64
> (20141022.1)
> MachineType: ASUSTeK COMPUTER INC. N550JX
> ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.19.0-16-generic.efi.signed
> root=/dev/mapper/ubuntu--vg-root ro quiet splash acpi_osi= vt.handoff=7
> SourcePackage: xorg
> Symptom: display
> Title: Xorg freeze
> UpgradeStatus: Upgraded to vivid on 2015-04-22 (14 days ago)
> dmi.bios.date: 01/08/2015
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: N550JX.202
> dmi.board.asset.tag: ATN12345678901234567
> dmi.board.name: N550JX
> dmi.board.vendor: ASUSTeK COMPUTER INC.
> dmi.board.version: 1.0
> dmi.chassis.asset.tag: No Asset Tag
> dmi.chassis.type: 10
> dmi.chassis.vendor: ASUSTeK COMPUTER INC.
> dmi.chassis.version: 1.0
> dmi.modalias:
> dmi:bvnAmericanM...

Read more...

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]

Changed in xorg (Ubuntu):
status: Incomplete → Expired
Revision history for this message
penalvch (penalvch) wrote :

Mark Faine, is their a crash file in /var/crash after this issue occurs?

tags: added: latest-bios-204
removed: bios-outdated-204
Revision history for this message
Mark Faine (mark-faine) wrote :
Download full text (4.5 KiB)

That's been so long ago now, it's not even applicable anymore.

On Wed, Sep 9, 2015 at 6:25 AM, Christopher M. Penalver <
<email address hidden>> wrote:

> Mark Faine, is their a crash file in /var/crash after this issue occurs?
>
> ** Tags removed: bios-outdated-204
> ** Tags added: latest-bios-204
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1452519
>
> Title:
> Xorg freeze
>
> Status in xorg package in Ubuntu:
> Expired
>
> Bug description:
> This happens at log out. Reboot and shutdown work fine but any
> attempt to log out will freeze X. I can't even switch to a tty. The
> screen freezes for about 30 seconds then drops to the shell but is
> still frozen. The only way to correct the problem is a hard reboot.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 15.04
> Package: xorg 1:7.7+7ubuntu4
> ProcVersionSignature: Ubuntu 3.19.0-16.16-generic 3.19.3
> Uname: Linux 3.19.0-16-generic x86_64
> .tmp.unity.support.test.0:
>
> ApportVersion: 2.17.2-0ubuntu1
> Architecture: amd64
> CompizPlugins: No value set for
> `/apps/compiz-1/general/screen0/options/active_plugins'
> CompositorRunning: compiz
> CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
> CompositorUnredirectFSW: true
> CurrentDesktop: Unity
> Date: Wed May 6 20:30:30 2015
> DistUpgraded: 2015-04-21 21:43:42,239 DEBUG enabling apt cron job
> DistroCodename: vivid
> DistroVariant: ubuntu
> DkmsStatus:
> bbswitch, 0.7, 3.19.0-16-generic, x86_64: installed
> focaltech, 1.5, 3.19.0-16-generic, x86_64: installed
> nvidia-349, 349.16, 3.19.0-16-generic, x86_64: installed
> EcryptfsInUse: Yes
> ExtraDebuggingInterest: Yes
> GpuHangFrequency: Several times a week
> GpuHangReproducibility: Yes, I can easily reproduce it
> GpuHangStarted: Immediately after installing this version of Ubuntu
> GraphicsCard:
> Intel Corporation 4th Gen Core Processor Integrated Graphics Controller
> [8086:0416] (rev 06) (prog-if 00 [VGA controller])
> Subsystem: ASUSTeK Computer Inc. Device [1043:11cd]
> InstallationDate: Installed on 2015-04-22 (14 days ago)
> InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release amd64
> (20141022.1)
> MachineType: ASUSTeK COMPUTER INC. N550JX
> ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.19.0-16-generic.efi.signed
> root=/dev/mapper/ubuntu--vg-root ro quiet splash acpi_osi= vt.handoff=7
> SourcePackage: xorg
> Symptom: display
> Title: Xorg freeze
> UpgradeStatus: Upgraded to vivid on 2015-04-22 (14 days ago)
> dmi.bios.date: 01/08/2015
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: N550JX.202
> dmi.board.asset.tag: ATN12345678901234567
> dmi.board.name: N550JX
> dmi.board.vendor: ASUSTeK COMPUTER INC.
> dmi.board.version: 1.0
> dmi.chassis.asset.tag: No Asset Tag
> dmi.chassis.type: 10
> dmi.chassis.vendor: ASUSTeK COMPUTER INC.
> dmi.chassis.version: 1.0
> dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrN550JX.202:bd01/08/2015:svnASUSTeKCOMPUTERINC.:pnN550JX:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnN550JX:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1...

Read more...

Revision history for this message
penalvch (penalvch) wrote :

Mark Faine, this bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1452519/comments/9 regarding this report being no longer applicable. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.

Changed in xorg (Ubuntu):
importance: Medium → Undecided
status: Expired → Invalid
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