Live mode doesn't start, ASUS G550JK-CN287H

Bug #1446333 reported by meequz
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Casper
New
Undecided
Unassigned

Bug Description

Laptop ASUS G550JK-CN287H. After pressing "Try Ubuntu MATE without installing" on the black grub screen, the splash screen with five white dotes appears and stays forever. The OS is not booted after ten minutes waiting. Another computer boots ok with the same USB stick. The image was wrote on the stick by command
sudo dd if=vivid-desktop-amd64.iso of=/dev/sdc
The checksum of the iso is proper.

OS: Ubuntu MATE 15.04, build 17-Apr-2015 21:26
Arch: amd64
Not boots on platform: ASUS G550JK-CN287H
Boots on platform: motherboard MSI 870-C45, processor AMD Athlon II X4 650, videocard ASUS ENGTS450

Revision history for this message
gravy45 (gravy45) wrote :

If you press the escape key when you see the five white dots, can you see any system messages?

meequz (meequz)
description: updated
Revision history for this message
meequz (meequz) wrote :

I made about 10 attempts to boot and 2 of them get success! I wasn't notice some relation. Maybe it's about keyboard backlight.

Sometimes it was like that, and had not boot.
https://www.dropbox.com/s/6wsqla2t5yo3rjz/bug1446333_ubuntu_mate_00_.JPG?dl=0

Sometimes it was like that, may boot and may not
https://www.dropbox.com/s/fs81bkx6j61rfmj/bug1446333_ubuntu_mate_01_.JPG?dl=0

After this it sometimes was like that:
https://www.dropbox.com/s/xd71mswkf6a5p9s/bug1446333_ubuntu_mate_02_.JPG?dl=0

Some problem can be seen at the bottom of this screenshot:
https://www.dropbox.com/s/x1slttowoxyc4yv/bug1446333_ubuntu_mate_03_.JPG?dl=0
It says rebooting in 30 seconds, but it's actually freeze.

I saved the dmesg log from one of the success boots, it is in the attachment. Also, every live session after success boot have had invisible cursor.

Revision history for this message
Martin Wimpress  (flexiondotorg) wrote :

Can you also test stock Ubuntu or Xubuntu to let me know if this issue is specific to Ubuntu MATE please?

Changed in ubuntu-mate:
status: New → Incomplete
Revision history for this message
meequz (meequz) wrote :

Stock Ubuntu and Xubuntu, builded at 21-Apr-2015, have the same problem, with the only difference that the cursor is visible.

Revision history for this message
gravy45 (gravy45) wrote :

It is similar to what I saw here: https://bugs.launchpad.net/ubuntu-mate/+bug/1446815
Except I can get the live mode to start (sort of), because I see the initial screen to try or install, but it doesn't actually let me start trying it. I've tried several times and have not had success.

no longer affects: ubuntu-mate
Norbert (nrbrtx)
tags: removed: vivid
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