[Dell Inspiron 3847] USB devices don't work with kernel 3.13.0-48-generic

[Joseph]

1)
Description: Ubuntu 14.04.2 LTS
Release: 14.04

2) Linux / The kernel

3) I expected my usb devices to work on the login page

4) They don't work :)

...

Upon the upgrade to kernel 3.13.0-48-generic my USB devices don't work, so when I did a normal launch of my computer, I could not sign into it since my usb devices were not working.

I was able to sign and and use my computer as normal when I revert to kernel 3.13.0-46-generic.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-46-generic 3.13.0-46.79
ProcVersionSignature: Ubuntu 3.13.0-46.79-generic 3.13.11-ckt15
Uname: Linux 3.13.0-46-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.8
Architecture: amd64
CurrentDesktop: Unity
Date: Fri Apr 3 13:06:36 2015
HibernationDevice: RESUME=UUID=ae54d2d5-4931-4fcc-8996-aa3adf03cbb6
InstallationDate: Installed on 2015-01-01 (92 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
MachineType: Dell Inc. Inspiron 3847
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-46-generic root=UUID=32967a77-1e86-4f47-abfd-a3b98a6e9af6 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-46-generic N/A
 linux-backports-modules-3.13.0-46-generic N/A
 linux-firmware 1.127.11
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/03/2014
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A04
dmi.board.name: 088DT1
dmi.board.vendor: Dell Inc.
dmi.board.version: A01
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA04:bd04/03/2014:svnDellInc.:pnInspiron3847:pvr:rvnDellInc.:rn088DT1:rvrA01:cvnDellInc.:ct3:cvr:
dmi.product.name: Inspiron 3847
dmi.sys.vendor: Dell Inc.

[Brad Figg (brad-figg)]

This change was made by a bot.

[penalvch (penalvch)]

Joseph, thank you for reporting this and helping make Ubuntu better. Could you please test the latest upstream kernel available from the very top line at the top of the page (the release names are irrelevant for testing, and please do not test the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue.

If the test did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-3.XY-rcZ

Where XY and Z are numbers corresponding to the kernel version.

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-3.XY-rcZ

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results.

Thank you for your understanding.

[descending3rds (newjand)]

I have Ubuntu installed on my 17'' core-duo intel imac, with an encrypted root partition.
Version 12.04 with 13.5.0-17-generic worked ok, but I updated to the LTS version 14.04.
The system now freezes before asking for my encryption password when booting (I am using EFI with grub2)
with my old kernel (13.5.0-17-generic) and with no args on the kernel command line. If I put nomodeset the boot
progresses to the encryption password and I can successfully login, however the video is completely scrambled (I literally cannot
make out anything). Having tried many ways to fix the video, I tried the latest kernel (3.13.0-48-generic). In this case
the boot gets to the password, but the keyboard/mouse does not respond. Again I tried many fixes, unsuccesfully. I installed the extras
so as to have usbhid, mac_hid etc, and found that the behaviour now reverted precisely to that outlined above for 13.5.0-17-generic;
that is scrambled graphics but successful login (with nomodeset), and ok graphics but no keyboard (without nomodeset).
I tried manually adding only the hid modules to my initrd.img-3.13.0-48-generic built prior to install of extra, but found graphics again
ok but still no keyboard !

[penalvch (penalvch)]

descending3rds, it would help immensely if you filed a new report via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

[descending3rds (newjand)]

I have made a new bug report #1440446 as requested

[Steve Cohen (stevecoh1)]

I'll report the same or similar problem on my Lenovo Thinkpad P540P using 14.04. New kernel 3.13.0-48 broke my USB mouse and my Wifi Connectivity. Keyboard still worked though, but I am using an internal laptop keyboard rather than USB one. Reverting to 3.13.0-46 "solved" these problems.

[Joseph (josephl)]

When I get a chance, I will plan on testing the latest upstream kernel, but I can add that I just installed the update for kernel 3.13.0-49 and the problem still persists.

[Joseph (josephl)]

I went ahead an installed the latest kernel (v4.0-rc7-vivid) and my keyboard and mouse are working just fine so far.

[penalvch (penalvch)]

Joseph, just to advise, this is not Fix Committed as defined in https://wiki.ubuntu.com/Bugs/Status .

Despite this, the next step is to fully reverse commit bisect from kernel 3.13 to 4.0-rc7 in order to identify the last bad commit, followed immediately by the first good one. Once this commit has been identified, then it may be reviewed as a candidate for backporting into your release. Could you please do this following https://wiki.ubuntu.com/Kernel/KernelBisection#How_do_I_reverse_bisect_the_upstream_kernel.3F ?

Please note, finding adjacent kernel versions is not fully commit bisecting.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

[Steve Cohen (scohen)]

What, please, is the status of this bug? Is there a fix or candidate fix in any newer version of the kernel?

Since I signed on to this bug in early April, I have been looking for some resolution to it. For awhile I was checking each new kernel release to see if the bug was fixed. I have downgraded to 3.13.0-46, the last version that works with my computer. The later releases can not even be installed by the auto-installer.

[Dr JD Wallach (wallachj)]

Hi,
I have found a workaround for this bug:
Start the machine from scratch with all the USB devices plugged in.
Wait for the Grub menu to show on the screen.
Using the keyboard select Ubuntu as the operating system to load.
Immediately after selecting the Ubuntu OS, disconnect the USB mouse (be
it direct USB plug-in or remote).
When the Ubuntu login screen comes up it will be possible to use the
keyboard to enter the user-name and the password.
Once the Ubuntu environment is established, reconnect the USB mouse.,
and use it
normally.
Problem solved, although a bit annoying.
Hope this helps.

--
  Dr Joseph D. Wallach
  <email address hidden>

On Fri, May 29, 2015, at 12:44 PM, Steve Cohen wrote:
> What, please, is the status of this bug? Is there a fix or candidate
> fix in any newer version of the kernel?
>
> Since I signed on to this bug in early April, I have been looking for
> some resolution to it. For awhile I was checking each new kernel
> release to see if the bug was fixed. I have downgraded to 3.13.0-46,
> the last version that works with my computer. The later releases can
> not even be installed by the auto-installer.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1440174
>
> Title:
> Keyboard and Mouse don't work with latest Kernel
>
> Status in linux package in Ubuntu:
> Incomplete
>
> Bug description:
> 1)
> Description: Ubuntu 14.04.2 LTS
> Release: 14.04
>
> 2) Linux / The kernel
>
> 3) I expected my usb devices to work on the login page
>
> 4) They don't work :)
>
> ...
>
> Upon the upgrade to kernel 3.13.0-48-generic my USB devices don't
> work, so when I did a normal launch of my computer, I could not sign
> into it since my usb devices were not working.
>
> I was able to sign and and use my computer as normal when I revert to
> kernel 3.13.0-46-generic.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 14.04
> Package: linux-image-3.13.0-46-generic 3.13.0-46.79
> ProcVersionSignature: Ubuntu 3.13.0-46.79-generic 3.13.11-ckt15
> Uname: Linux 3.13.0-46-generic x86_64
> ApportVersion: 2.14.1-0ubuntu3.8
> Architecture: amd64
> CurrentDesktop: Unity
> Date: Fri Apr 3 13:06:36 2015
> HibernationDevice: RESUME=UUID=ae54d2d5-4931-4fcc-8996-aa3adf03cbb6
> InstallationDate: Installed on 2015-01-01 (92 days ago)
> InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64
> (20140722.2)
> MachineType: Dell Inc. Inspiron 3847
> ProcFB: 0 inteldrmfb
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-46-generic
> root=UUID=32967a77-1e86-4f47-abfd-a3b98a6e9af6 ro quiet splash
> vt.handoff=7
> RelatedPackageVersions:
> linux-restricted-modules-3.13.0-46-generic N/A
> linux-backports-modules-3.13.0-46-generic N/A
> linux-firmware 1.127.11
> RfKill:
> 0: phy0: Wireless LAN
> Soft blocked: no
> Hard blocked: no
> SourcePackage: linux
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 04/03/2014
> dmi.bios.vendor: Dell Inc.
> dmi.bios.version: A04
> dmi.board.name: 088D...

[Steve Cohen (stevecoh1)]

You don't mention if WiFi was also failing for you. It is for me. Does your workaround solve that as well?

Sent from my iPhone

> On Jun 3, 2015, at 4:41 PM, Dr JD Wallach <email address hidden> wrote:
>
> Hi,
> I have found a workaround for this bug:
> Start the machine from scratch with all the USB devices plugged in.
> Wait for the Grub menu to show on the screen.
> Using the keyboard select Ubuntu as the operating system to load.
> Immediately after selecting the Ubuntu OS, disconnect the USB mouse (be
> it direct USB plug-in or remote).
> When the Ubuntu login screen comes up it will be possible to use the
> keyboard to enter the user-name and the password.
> Once the Ubuntu environment is established, reconnect the USB mouse.,
> and use it
> normally.
> Problem solved, although a bit annoying.
> Hope this helps.
>
> --
> Dr Joseph D. Wallach
> <email address hidden>
>
>> On Fri, May 29, 2015, at 12:44 PM, Steve Cohen wrote:
>> What, please, is the status of this bug? Is there a fix or candidate
>> fix in any newer version of the kernel?
>>
>> Since I signed on to this bug in early April, I have been looking for
>> some resolution to it. For awhile I was checking each new kernel
>> release to see if the bug was fixed. I have downgraded to 3.13.0-46,
>> the last version that works with my computer. The later releases can
>> not even be installed by the auto-installer.
>>
>> --
>> You received this bug notification because you are subscribed to the bug
>> report.
>> https://bugs.launchpad.net/bugs/1440174
>>
>> Title:
>> Keyboard and Mouse don't work with latest Kernel
>>
>> Status in linux package in Ubuntu:
>> Incomplete
>>
>> Bug description:
>> 1)
>> Description: Ubuntu 14.04.2 LTS
>> Release: 14.04
>>
>> 2) Linux / The kernel
>>
>> 3) I expected my usb devices to work on the login page
>>
>> 4) They don't work :)
>>
>> ...
>>
>> Upon the upgrade to kernel 3.13.0-48-generic my USB devices don't
>> work, so when I did a normal launch of my computer, I could not sign
>> into it since my usb devices were not working.
>>
>> I was able to sign and and use my computer as normal when I revert to
>> kernel 3.13.0-46-generic.
>>
>> ProblemType: Bug
>> DistroRelease: Ubuntu 14.04
>> Package: linux-image-3.13.0-46-generic 3.13.0-46.79
>> ProcVersionSignature: Ubuntu 3.13.0-46.79-generic 3.13.11-ckt15
>> Uname: Linux 3.13.0-46-generic x86_64
>> ApportVersion: 2.14.1-0ubuntu3.8
>> Architecture: amd64
>> CurrentDesktop: Unity
>> Date: Fri Apr 3 13:06:36 2015
>> HibernationDevice: RESUME=UUID=ae54d2d5-4931-4fcc-8996-aa3adf03cbb6
>> InstallationDate: Installed on 2015-01-01 (92 days ago)
>> InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64
>> (20140722.2)
>> MachineType: Dell Inc. Inspiron 3847
>> ProcFB: 0 inteldrmfb
>> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-46-generic
>> root=UUID=32967a77-1e86-4f47-abfd-a3b98a6e9af6 ro quiet splash
>> vt.handoff=7
>> RelatedPackageVersions:
>> linux-restricted-modules-3.13.0-46-generic N/A
>> linux-backports-modules-3.13.0-46-generic N/A
>> linux-firmware 1.127.11
>> RfKill:
>...

[Dr JD Wallach (wallachj)]

Hi,
Yes, WiFi was also failing for me. The workaround solves the WiFi
problem also.
Good luck.

--
  Dr Joseph D. Wallach
  <email address hidden>

On Wed, Jun 3, 2015, at 09:56 PM, sTiVo wrote:
> You don't mention if WiFi was also failing for you. It is for me. Does
> your workaround solve that as well?
>
> Sent from my iPhone
>
> > On Jun 3, 2015, at 4:41 PM, Dr JD Wallach <email address hidden> wrote:
> >
> > Hi,
> > I have found a workaround for this bug:
> > Start the machine from scratch with all the USB devices plugged in.
> > Wait for the Grub menu to show on the screen.
> > Using the keyboard select Ubuntu as the operating system to load.
> > Immediately after selecting the Ubuntu OS, disconnect the USB mouse (be
> > it direct USB plug-in or remote).
> > When the Ubuntu login screen comes up it will be possible to use the
> > keyboard to enter the user-name and the password.
> > Once the Ubuntu environment is established, reconnect the USB mouse.,
> > and use it
> > normally.
> > Problem solved, although a bit annoying.
> > Hope this helps.
> >
> > --
> > Dr Joseph D. Wallach
> > <email address hidden>
> >
> >> On Fri, May 29, 2015, at 12:44 PM, Steve Cohen wrote:
> >> What, please, is the status of this bug? Is there a fix or candidate
> >> fix in any newer version of the kernel?
> >>
> >> Since I signed on to this bug in early April, I have been looking for
> >> some resolution to it. For awhile I was checking each new kernel
> >> release to see if the bug was fixed. I have downgraded to 3.13.0-46,
> >> the last version that works with my computer. The later releases can
> >> not even be installed by the auto-installer.
> >>
> >> --
> >> You received this bug notification because you are subscribed to the bug
> >> report.
> >> https://bugs.launchpad.net/bugs/1440174
> >>
> >> Title:
> >> Keyboard and Mouse don't work with latest Kernel
> >>
> >> Status in linux package in Ubuntu:
> >> Incomplete
> >>
> >> Bug description:
> >> 1)
> >> Description: Ubuntu 14.04.2 LTS
> >> Release: 14.04
> >>
> >> 2) Linux / The kernel
> >>
> >> 3) I expected my usb devices to work on the login page
> >>
> >> 4) They don't work :)
> >>
> >> ...
> >>
> >> Upon the upgrade to kernel 3.13.0-48-generic my USB devices don't
> >> work, so when I did a normal launch of my computer, I could not sign
> >> into it since my usb devices were not working.
> >>
> >> I was able to sign and and use my computer as normal when I revert to
> >> kernel 3.13.0-46-generic.
> >>
> >> ProblemType: Bug
> >> DistroRelease: Ubuntu 14.04
> >> Package: linux-image-3.13.0-46-generic 3.13.0-46.79
> >> ProcVersionSignature: Ubuntu 3.13.0-46.79-generic 3.13.11-ckt15
> >> Uname: Linux 3.13.0-46-generic x86_64
> >> ApportVersion: 2.14.1-0ubuntu3.8
> >> Architecture: amd64
> >> CurrentDesktop: Unity
> >> Date: Fri Apr 3 13:06:36 2015
> >> HibernationDevice: RESUME=UUID=ae54d2d5-4931-4fcc-8996-aa3adf03cbb6
> >> InstallationDate: Installed on 2015-01-01 (92 days ago)
> >> InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64
> >> (20140722.2)
> >> MachineType: Dell Inc. Inspiron 3847
> >> ProcFB: 0 in...

[Steve Cohen (stevecoh1)]

On 06/04/2015 03:32 PM, Dr JD Wallach wrote:
> Hi,
> Yes, WiFi was also failing for me. The workaround solves the WiFi
> problem also.
> Good luck.
>
This workaround did not help in my situation. When Ubuntu came up (both
the login screen and the desktop) it was already telling me my network
connection was down.

Maybe it's a question of timing. It's hard enough to get grub to come
up. I have to carefully press ESC repeatedly - but not too fast - or I
don't see grub. Once I'm in grub it's easy enough to just boot the -46
kernel.

But thanks, perhaps this will provide a clue to the fixers. By the way,
what hardware are you finding this on?

Steve

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[Artem V L (artvl)]

USB-plugged Keyboard and mouse do not work on Ubuntu Linux 16.04.5 x64 with the latest kernel: 4.14.89-041489-generic #201812170432 SMP Mon Dec 17 09:35:41 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

The issues occurred after the kernel upgraded and laptop suspending, the original laptop keyboad and touchpad works fine, only the USB-plugged devices do not work.

dmesg log:

[121039.068440] sd 0:0:0:0: [sda] Synchronizing SCSI cache
[121039.069504] sd 0:0:0:0: [sda] Stopping disk
[121039.085858] psmouse serio1: Failed to disable mouse on isa0060/serio1
[121039.105712] dpm_run_callback(): usb_dev_suspend+0x0/0x10 returns -16
[121039.105717] PM: Device usb2 failed to suspend async: error -16
[121039.272746] PM: Some devices failed to suspend, or early wake event detected
[121039.274213] sd 0:0:0:0: [sda] Starting disk
[121039.386754] OOM killer enabled.
[121039.386755] Restarting tasks ... done.
[121039.412140] PM: suspend exit
...
[121039.513856] usb 2-1: new high-speed USB device number 73 using xhci_hcd
[121039.641933] usb 2-1: device descriptor read/64, error -71
[121039.900304] usb 2-1: New USB device found, idVendor=2717, idProduct=ff40
[121039.900310] usb 2-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[121039.900314] usb 2-1: Product: Android
[121039.900317] usb 2-1: Manufacturer: Android
[121039.900320] usb 2-1: SerialNumber: 281891ed0404
[121039.901442] usb 2-1: can't set config #1, error -71
[121039.908037] (elapsed 0.453 seconds) done.
[121039.908044] Suspending console(s) (use no_console_suspend to debug)
[121039.961999] sd 0:0:0:0: [sda] Synchronizing SCSI cache
[121039.963051] sd 0:0:0:0: [sda] Stopping disk
[121039.979155] psmouse serio1: Failed to disable mouse on isa0060/serio1
[121040.167288] e1000e: EEE TX LPI TIMER: 00000011
[121040.190608] ACPI: EC: interrupt blocked
[122533.978238] ACPI: EC: interrupt unblocked
...
[123018.127439] psmouse serio1: synaptics: queried min coordinates: x [1024..], y [1024..]
[123018.131176] rmi4_smbus 10-002c: registering SMbus-connected sensor
[123018.167754] rmi4_f01 rmi4-01.fn01: found RMI device, manufacturer: Synaptics, product: TM2937-001, fw id: 0
[123018.205363] input: Synaptics TM2937-001 as /devices/rmi4-01/input/input47
[123018.218465] rmi4_physical rmi4-01: Failed to read irqs, code=-6
[123018.298393] rmi4_physical rmi4-01: rmi_driver_set_irq_bits: Failed to change enabled interrupts!
[123018.298407] psmouse: probe of serio4 failed with error -1
[123072.176657] input: PS/2 Synaptics TouchPad as /devices/platform/i8042/serio1/input/input49

[penalvch (penalvch)]

Joseph, to confirm this is already resolved in Ubuntu, could you please test for this via http://cdimage.ubuntu.com/daily-live/current/ and advise to the results?

[Joseph (josephl)]

Hi Christopher. I, unfortunetely, no longer have the computer used in the bug report.