[Samsung NP305U1A-A05CO] Invisible mouse pointer after resume from suspend

[Eduardo Rudas]

I'm using a Samsung NP305U1A-A05CO laptop. After the computer is suspended, either by closing the lid, choosing the option on the menu or by itself after the defined time, and then when I wake the computer the mouse pointer is invisible, however the hardware itself is working as mouse position and clicks continue working, only the pointer is invisible.

WORKAROUND: If I switch to a console with Alt+Shit+F1 and switch back to X with Alt+Shift+F7 the mouse pointer appears and is back to normal.

WORKAROUND: After installing fglrx 14.50.2 proprietary AMD driver (doing the modification explained in http://askubuntu.com/a/543836/378463 to avoid ocl-icd-libopencl1/wine conflict) including the Catalyst Control Center, the problem is resolved and now I can suspend and resume the computer and the mouse pointer is visible after wake up as expected.

---
ApportVersion: 2.16.2-0ubuntu1
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
CurrentDesktop: XFCE
DistUpgraded: Fresh install
DistroCodename: vivid
DistroRelease: Ubuntu 15.04
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
 Advanced Micro Devices, Inc. [AMD/ATI] Wrestler [Radeon HD 6320] [1002:9806] (prog-if 00 [VGA controller])
   Subsystem: Samsung Electronics Co Ltd Device [144d:c600]
InstallationDate: Installed on 2015-03-09 (0 days ago)
InstallationMedia: Xubuntu 15.04 "Vivid Vervet" - Alpha amd64 (20150306)
MachineType: SAMSUNG ELECTRONICS CO., LTD. 305U1A
Package: xorg 1:7.7+7ubuntu2
PackageArchitecture: amd64
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-7-generic root=UUID=7728ff72-aa41-4a63-9626-9f8b734c3785 ro persistent quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.19.0-7.7-generic 3.19.0
Tags: vivid ubuntu reproducible has-workaround
Uname: Linux 3.19.0-7-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 10/24/2012
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 06PS.M507.20121024.LEO
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: 305U1A/305U1A
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: 06PS
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr06PS.M507.20121024.LEO:bd10/24/2012:svnSAMSUNGELECTRONICSCO.,LTD.:pn305U1A:pvr06PS:rvnSAMSUNGELECTRONICSCO.,LTD.:rn305U1A/305U1A:rvr06PS:cvnSAMSUNGELECTRONICSCO.,LTD.:ct9:cvrN/A:
dmi.product.name: 305U1A
dmi.product.version: 06PS
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.
version.compiz: compiz N/A
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.59-0ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.5.0~rc3-0ubuntu1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.5.0~rc3-0ubuntu1
version.xserver-xorg-core: xserver-xorg-core 2:1.16.2.901-1ubuntu4
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.0-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.4.0-2ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917-1~exp1ubuntu2
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu2
xserver.bootTime: Mon Mar 9 08:37:13 2015
xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.16.2.901-1ubuntu4

[penalvch (penalvch)]

Eduardo Rudas, thank you for reporting this and helping make Ubuntu better. , Could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal as it will automatically gather and attach updated debug information to this report:

apport-collect -p xorg 1428184

Please ensure you have xdiagnose installed, and that you click the Yes button for attaching additional debugging information.

As well, given the information from the prior release is already available, testing a release prior to the development one would not be helpful.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

[Eduardo Rudas (eduardorudas)]

Hi Christopher,
I will try to test the bug using the latest development release, however it could take a while as I'm traveling and since it's a suspend/resume issue I don't think it's possible to reproduce it using an USB drive (my computer doesn't have a DVD Drive) so I need to install it.

[UserError (capnfishy)]

Hi,
I'm getting this on Xubuntu 14.04 on a Thinkpad T60p..

Mouse works, cursor not visible after closing the lid for a while.

[Eduardo Rudas (eduardorudas)]

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[penalvch (penalvch)]

Eduardo Rudas, could you please test the latest upstream kernel available from the very top line at the top of the page (the release names are irrelevant for testing, and please do not test the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue.

If the test did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-3.XY-rcZ

Where XY and Z are numbers corresponding to the kernel version.

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-3.XY-rcZ

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results.

Thank you for your understanding.

[penalvch (penalvch)]

UserError, it would help immensely if you filed a new report via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[Esben Damgaard (ebbe)]

I've had the same problem on a HP 255 G2 Notebook.
Also uninstalling upower solves the issue.

(I don't have time to do file a report as I have to ship this computer to a customer)

[penalvch (penalvch)]

Esben Damgaard, unfortunately, providing that tiny bit of information is not a substitute for filing a new report.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]