Huawei E3372 USB modem not always detected

[Tommi Höynälänmaa]

What happened:
I have to unplug and plug my Huawei E3372 USB modem in order to connect to the Internet. Otherwise the Internet connection is not established. The problem is present in kernel versions 3.13.0-45 and 3.19.0-031900. However, xubuntu 12.04 works fine.

Expected to happen:
The computer should establish the Internet connection automatically.

Steps to reproduce the bug:
Plug the USB modem into the computer and switch the computer on.

I use Ubuntu 14.04.2 LTS.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-45-generic 3.13.0-45.74
ProcVersionSignature: Ubuntu 3.13.0-45.74-generic 3.13.11-ckt13
Uname: Linux 3.13.0-45-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.14.1-0ubuntu3.7
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: tohoyn 2041 F.... pulseaudio
 /dev/snd/controlC1: tohoyn 2041 F.... pulseaudio
CurrentDesktop: Unity
Date: Sat Feb 21 14:48:27 2015
HibernationDevice: RESUME=UUID=a5d87b0f-a635-499b-9343-7315a2a0e6c9
InstallationDate: Installed on 2014-05-28 (269 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: LENOVO 20238
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-45-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-45-generic N/A
 linux-backports-modules-3.13.0-45-generic N/A
 linux-firmware 1.127.11
SourcePackage: linux
StagingDrivers: rts5139
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/07/2013
dmi.bios.vendor: LENOVO
dmi.bios.version: 79CN44WW(V3.03)
dmi.board.asset.tag: No Asset Tag
dmi.board.name: INVALID
dmi.board.vendor: LENOVO
dmi.board.version: 31900058Std
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Lenovo G510
dmi.modalias: dmi:bvnLENOVO:bvr79CN44WW(V3.03):bd12/07/2013:svnLENOVO:pn20238:pvrLenovoG510:rvnLENOVO:rnINVALID:rvr31900058Std:cvnLENOVO:ct10:cvrLenovoG510:
dmi.product.name: 20238
dmi.product.version: Lenovo G510
dmi.sys.vendor: LENOVO

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.0 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.0-rc1-vivid/

[penalvch (penalvch)]

Tommi Höynälänmaa, as per http://support.lenovo.com/us/en/products/laptops-and-netbooks/lenovo-g-series-laptops/lenovo-g510-notebook an update to your computer's buggy and outdated BIOS is available (3.09). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, and the information above is provided, then please mark this report Status Confirmed.

Thank you for your understanding.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[Cysioland (cysioland)]

This is still an issue for me, on Ubuntu 15.04

[penalvch (penalvch)]

Cysioland, it will help immensely if you filed a new report via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

[Aminda Suomalainen (mikaela)]

> Cysioland, it will help immensely if you filed a new report via a terminal:

Why a new bug, what is wrong with `apport-collect 1424181`?

[Cysioland (cysioland)]

I can do anything only after I return to the city, since where I'm now I
don't have the signal.

[sles (slesru)]

I have the same problem on ubuntu 14.04 and huawei 3372h, I'm not this hardware user, but
looks like one of previous kernels always got it working.
I'll do some test tomorrow and report it here.

[sles (slesru)]

OK, problem here is it usb_modeswitch.
Right after boot it fails for some reason, and huawei 3372h is still visible as
Bus 003 Device 003: ID 12d1:1f01 Huawei Technologies Co., Ltd.

But if I unplug it and plug again, then it looks like
 Bus 003 Device 005: ID 12d1:14dc Huawei Technologies Co., Ltd.
and recognized by cdc_ether

usb_modemswitch.log is attached.

Right now I added
usb_modeswitch -v 0x12d1 -p 0x1f01 -M "55534243123456780000000000000a11062000000000000100000000000000"
to correct modem init.
It worked ones, will test more....

This is, definetely, ubuntu bug...

[sles (slesru)]

Right now I added .. to rc.local

[penalvch (penalvch)]

sles:
>"I'll do some test tomorrow and report it here."

I will be immensely more helpful if you filed a new report via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

[sles (slesru)]

Christopher, I don't understand why should I open new bug report if this bug report symptoms are exactly the same.
Is creating dups really good idea? :-)

[sles (slesru)]

And by the way, I can't understand why you removed my attachment with log.
May be to make this bug unresolvable? :-(

[Cysioland (cysioland)]

ApportVersion: 2.17.2-0ubuntu1.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: cysioland 2359 F.... pulseaudio
 /dev/snd/controlC0: cysioland 2359 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 15.04
HibernationDevice: RESUME=UUID=ed44c356-6a11-447b-94bc-88d54b0ead64
InstallationDate: Installed on 2014-10-14 (370 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
MachineType: Acer Extensa 5635G
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcFB:

ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-30-generic root=UUID=31750940-1f18-4f57-8933-4f779556f31b ro quiet splash libata.allow_tpm=1
ProcVersionSignature: Ubuntu 3.19.0-30.34-generic 3.19.8-ckt6
RelatedPackageVersions:
 linux-restricted-modules-3.19.0-30-generic N/A
 linux-backports-modules-3.19.0-30-generic N/A
 linux-firmware 1.143.3
Tags: vivid
Uname: Linux 3.19.0-30-generic x86_64
UpgradeStatus: Upgraded to vivid on 2015-05-23 (149 days ago)
UserGroups: adm cdrom dialout dip lpadmin plugdev sambashare sudo vboxusers wireshark
_MarkForUpload: True
dmi.bios.date: 12/21/2009
dmi.bios.vendor: Phoenix
dmi.bios.version: V1.3311
dmi.board.name: BA50-MV
dmi.board.vendor: Acer
dmi.board.version: Not Applicable
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnPhoenix:bvrV1.3311:bd12/21/2009:svnAcer:pnExtensa5635G:pvrNotApplicable:rvnAcer:rnBA50-MV:rvrNotApplicable:cvnAcer:ct10:cvrN/A:
dmi.product.name: Extensa 5635G
dmi.product.version: Not Applicable
dmi.sys.vendor: Acer

[Cysioland (cysioland)]

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[Cysioland (cysioland)]

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[Cysioland (cysioland)]

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[Cysioland (cysioland)]

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[Cysioland (cysioland)]

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[Cysioland (cysioland)]

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[Cysioland (cysioland)]

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[Cysioland (cysioland)]

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[Cysioland (cysioland)]

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[penalvch (penalvch)]

Cysioland, please again see https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1424181/comments/7 .

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[Aminda Suomalainen (mikaela)]

ApportVersion: 2.19.3-0ubuntu2
Architecture: amd64
CurrentDesktop: MATE
DistroRelease: Ubuntu 16.04
InstallationDate: Installed on 2015-12-12 (6 days ago)
InstallationMedia: Ubuntu-MATE 16.04 LTS "Xenial Xerus" - Alpha amd64 (20151212)
Package: linux (not installed)
Tags: xenial
Uname: Linux 4.4.0-040400rc5-generic x86_64
UnreportableReason: The running kernel is not an Ubuntu kernel
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True

[Aminda Suomalainen (mikaela)]

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[Aminda Suomalainen (mikaela)]

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[Aminda Suomalainen (mikaela)]

Not fixed as I hope my apport-collect says.

Has the bug expiration thing ever done anything good or only harm? Should I mark this as critical bug as it's allowed to expire without anyone doing anything?

[penalvch (penalvch)]

Mikaela Suomalainen, it will help immensely if you filed a new report with the default Ubuntu kernel (not 3rd party) via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

[Aminda Suomalainen (mikaela)]

ApportVersion: 2.19.3-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: mikaela 1352 F.... pulseaudio
 /dev/snd/pcmC1D0p: mikaela 1352 F...m pulseaudio
 /dev/snd/controlC1: mikaela 1352 F.... pulseaudio
CurrentDesktop: MATE
DistroRelease: Ubuntu 16.04
HibernationDevice: RESUME=UUID=431ec214-73ef-4058-b283-5721bb5a45d2
InstallationDate: Installed on 2015-12-12 (7 days ago)
InstallationMedia: Ubuntu-MATE 16.04 LTS "Xenial Xerus" - Alpha amd64 (20151212)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 0bda:57b4 Realtek Semiconductor Corp.
 Bus 001 Device 002: ID 13d3:3414 IMC Networks
 Bus 001 Device 004: ID 12d1:1f01 Huawei Technologies Co., Ltd. E353/E3131 (Mass storage mode)
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK COMPUTER INC. X550JX
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.3.0-2-generic.efi.signed root=UUID=ab0e7270-40bc-4a68-a541-59fd96690354 ro rw acpi_osi=
ProcVersionSignature: Ubuntu 4.3.0-2.11-generic 4.3.0
RelatedPackageVersions:
 linux-restricted-modules-4.3.0-2-generic N/A
 linux-backports-modules-4.3.0-2-generic N/A
 linux-firmware 1.154
Tags: xenial
UdevLog: Error: [Errno 2] Tiedostoa tai hakemistoa ei ole: '/var/log/udev'
Uname: Linux 4.3.0-2-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 05/07/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X550JX.204
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X550JX
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX550JX.204:bd05/07/2015:svnASUSTeKCOMPUTERINC.:pnX550JX:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX550JX:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: X550JX
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

[Aminda Suomalainen (mikaela)]

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[Aminda Suomalainen (mikaela)]

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[Aminda Suomalainen (mikaela)]

> Mikaela Suomalainen, it will help immensely if you filed a new report with the default Ubuntu kernel (not 3rd party) via a terminal:
> ubuntu-bug linux

> Please feel free to subscribe me to it.

Sorry, I wans't aware of running mainline kernel at the time of apport-collect. I was requested to test it with #1526683.

However I don't understand your request of opening a new bug as I am highly doubful of bug expiry being intented for opening a new duplicate every 60 days.

[Cysioland (cysioland)]

I was also instructed to open a new one. I'm not sure, why, really, and
some conspiracy theories come to my mind. I use a WiFi router now with this
modem, but if you need any testing from me, I can do, for the glory of Open
Source.

[Aminda Suomalainen (mikaela)]

I took this to #launchpad and they say that while the symptoms might look identical, there can be different root causes and to have those separated there should be different bugs and it should be left for the developers to decide if they are duplicates or not. Other bugs can be linked by saying "I think this is duplicate of bug #1424181."

They also said that the person in question is not a developer, but a little overenthustiastic bug triager.

PS. I am unable to open a duplicate at the moment, but I hope other people open those meanwhile.

[Aminda Suomalainen (mikaela)]

My duplicate is https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1527914.

[hackeron (hackeron)]

This is what I see when I plug mine in: https://gist.github.com/xanview/3a37e6eb0cf24a12908b

The key lines are:

Jan 28 16:19:23 TimeBox systemd[1]: Starting USB_ModeSwitch...
Jan 28 16:19:23 TimeBox systemd[1]: usb_modeswitch@1-1.5-1-1.5:1.0.service: main process exited, code=exited, status=1/FAILURE

It seems Ubuntu is trying to do the wrong thing, it is trying to do systemctl start usb_modeswitch@1-1.5-1-1.5:1.0 when in reality the command should be:

$ systemctl start usb_modeswitch@1-1.5:1.0

When I run the correct command, I see this in syslog:

Jan 28 16:34:05 TimeBox systemd[1]: Starting USB_ModeSwitch...
Jan 28 16:34:05 TimeBox usb_modeswitch_dispatcher[10502]: Could not read attribute: No such file or directory
Jan 28 16:34:06 TimeBox usb_modeswitch: switch device 12d1:14fe on 001/008
Jan 28 16:34:05 TimeBox usb_modeswitch_dispatcher[10502]: message repeated 2 times: [ Could not read attribute: No such file or directory]
Jan 28 16:34:07 TimeBox usb_modeswitch[10502]: usb_modeswitch: switched to 12d1:14fe on 1/8
Jan 28 16:34:08 TimeBox usb_modeswitch_dispatcher[10502]: Unable to open bind list file: No such file or directory
Jan 28 16:34:08 TimeBox usb_modeswitch[10502]: usb_modeswitch: add device ID 12d1:14fe to driver option
Jan 28 16:34:08 TimeBox usb_modeswitch[10502]: usb_modeswitch: please report the device ID to the Linux USB developers!
Jan 28 16:34:15 TimeBox systemd[1]: Started USB_ModeSwitch.

So seems this is an unsupported device still? (I'm on Ubuntu 15.04 Vivid)

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[Peter Schüller (schueller-p)]

maybe this is related to https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe/+bug/1819362