[Toshiba Satellite P855-S5102] SynPS/2 Synaptics TouchPad Dead in 14.04

[jtd]

I expect a mouse in Ubuntu 14.04x64. Although xinput reports the TouchPad, it is not functional. I cannot see a mouse cursor or click things.

This is a fresh install (not an update/upgrade). I do not know if the TouchPad worked with prior kernels.

xinput reports:

SynPS/2 Synaptics Touch Pad id=11 [slave pointer (2)]

Solutions I have tried:

    Keypad solutions:
        F5
        Fn+F5
        pressing NumLock repeatedly during boot
    Modprobe solutions:
        sudo modprobe -r psmouse && sudo modprobe psmouse
        sudo modprobe -r psmouse && sudo modprobe psmouse proto=imps
        sudo modprobe -r psmouse && sudo modprobe psmouse proto=exps
    Kernel solutions (append to grub at end of quiet splash line):
        atkbd.reset i8042.nomux
        i8042.nopnp
        i8042.reset=1
    Missing Package solutions:
        sudo apt-get install xserver-xorg-input-synaptics
        sudo apt-get install gpointing-device-settings
            xinput now fails to report SynPS/2 Synaptics Touch Pad

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-44-generic 3.13.0-44.73
ProcVersionSignature: Ubuntu 3.13.0-44.73-generic 3.13.11-ckt12
Uname: Linux 3.13.0-44-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.6
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: jtd 2117 F.... pulseaudio
CurrentDesktop: Unity
CurrentDmesg:
 [ 32.399978] init: plymouth-upstart-bridge main process (1431) terminated with status 1
 [ 32.399988] init: plymouth-upstart-bridge main process ended, respawning
Date: Mon Jan 26 20:13:32 2015
HibernationDevice: RESUME=UUID=f155dbb3-50ae-4b36-bf29-dcd5021a5bd8
InstallationDate: Installed on 2015-01-02 (24 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
MachineType: TOSHIBA Satellite P855
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-44-generic root=/dev/mapper/ubuntu-root ro quiet splash acpi_osi=Linux vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-44-generic N/A
 linux-backports-modules-3.13.0-44-generic N/A
 linux-firmware 1.127.11
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/28/2014
dmi.bios.vendor: TOSHIBA
dmi.bios.version: 6.80
dmi.board.asset.tag: *
dmi.board.name: QFKAA
dmi.board.vendor: TOSHIBA
dmi.board.version: 1.00
dmi.chassis.asset.tag: *
dmi.chassis.type: 10
dmi.chassis.vendor: TOSHIBA
dmi.chassis.version: *
dmi.modalias: dmi:bvnTOSHIBA:bvr6.80:bd04/28/2014:svnTOSHIBA:pnSatelliteP855:pvrPSPKEU-062002:rvnTOSHIBA:rnQFKAA:rvr1.00:cvnTOSHIBA:ct10:cvr*:
dmi.product.name: Satellite P855
dmi.product.version: PSPKEU-062002
dmi.sys.vendor: TOSHIBA

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.19 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.19-rc6-vivid/

[jtd (jtdjtdjtd-business)]

This is a fresh install (not an update/upgrade). I do not know if the TouchPad worked with prior kernels.

[penalvch (penalvch)]

jtd, the issue you are reporting is an upstream one. Could you please report this problem to the appropriate mailing list (linux-input) by following the instructions verbatim at https://wiki.ubuntu.com/Bugs/Upstream/kernel ?

Please provide a direct URL to your e-mail to the mailing list once you have made it so that it may be tracked via http://vger.kernel.org/vger-lists.html . It can take a day for the new e-mail to show up in the respective archive.

Thank you for your understanding.

[jtd (jtdjtdjtd-business)]

direct URL to my e-mail to the mailing list:
http://www.spinics.net/lists/linux-input/msg36385.html

[jtd (jtdjtdjtd-business)]

No response in 7 months. Did I fail to do something or is it actually low priority or other?

Thanks for all help!

[penalvch (penalvch)]

jtd, given you have had no response from the mailing list, as per https://wiki.ubuntu.com/Bugs/Upstream/kernel you should re-test on the latest kernel, and only if still reproducible report to bugzilla.

[jtd (jtdjtdjtd-business)]

Christopher, I do not know if bugs.launchpad.net is "report to bugzilla," but I have tested the latest upstream kernel:

Linux version 4.1.0-040100rc2-generic (kernel@gomeisa) (gcc version 4.6.3 (Ubuntu/Linaro 4.6.3-1ubuntu5) ) #201505032335 SMP Mon May 4 03:36:35 UTC 2015

The TouchPad still appears to be non-functional.

If I should report this somewhere else, I would appreciate a link and I will report. Thanks for all your help!!

[penalvch (penalvch)]

jtd:

>"I do not know if bugs.launchpad.net is "report to bugzilla,""

As this report is already on bugs.launchpad.net, my asking you to re-report the same thing you already reported wouldn't make sense.

>" but I have tested the latest upstream kernel: Linux version 4.1.0-040100rc2-generic (kernel@gomeisa) (gcc version 4.6.3 (Ubuntu/Linaro 4.6.3-1ubuntu5) ) #201505032335 SMP Mon May 4 03:36:35 UTC 2015 The TouchPad still appears to be non-functional."

The latest mainline kernel is 4.2, not 4.1.x.

>"If I should report this somewhere else, I would appreciate a link and I will report. Thanks for all your help!!"

Please see https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1414856/comments/8 .