scan repeats error prompt "Failed to create file: Permission denied"

Bug #1414792 reported by kurt_dicke
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
HPLIP
New
Undecided
Unassigned

Bug Description

running scan from hp-toolbox gets repeated error prompt (once brining up scan tools, thrice closing them)
i followed the fix instructions at the bottom of previous issue:
https://answers.launchpad.net/hplip/+question/207488

os: ubuntu 14.04 desktop lts

scan appears to work properly other than the error popup.

Revision history for this message
kurt_dicke (kurt-dicke) wrote :
Revision history for this message
goutam kodu (goutam-hplip) wrote :

Hi,

Can you please provide us the output of 'hp-scan -i -g' command ?

Rgds
Goutam

Revision history for this message
kurt_dicke (kurt-dicke) wrote : RE: [Bug 1414792] Re: scan repeats error prompt "Failed to create file: Permission denied"

$ hp-scan -i -g > ~/downloads/.carp/hpscanOut.txt 2>&1
output file attached

> Date: Tue, 27 Jan 2015 04:47:51 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 1414792] Re: scan repeats error prompt "Failed to create file: Permission denied"
>
> Hi,
>
> Can you please provide us the output of 'hp-scan -i -g' command ?
>
> Rgds
> Goutam
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1414792
>
> Title:
> scan repeats error prompt "Failed to create file: Permission denied"
>
> Status in HP Linux Imaging and Printing:
> New
>
> Bug description:
> running scan from hp-toolbox gets repeated error prompt (once brining up scan tools, thrice closing them)
> i followed the fix instructions at the bottom of previous issue:
> https://answers.launchpad.net/hplip/+question/207488
>
> os: ubuntu 14.04 desktop lts
>
> scan appears to work properly other than the error popup.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/hplip/+bug/1414792/+subscriptions

Revision history for this message
goutam kodu (goutam-hplip) wrote : RE: [Bug 1414792] Re: scan repeats error prompt "Failed to create file: Permission denied"

Thank you for attaching the hp-scan command output.
We were able to check that the scanned image is perfectly saved at location  /home/kdicke/hpscan002.png. There Is no permission denied message in the log file.

Do you see this issue only when you initiate scan from 'hp-toolbox' ?
Do you see the same behaviour when performing scan operation from xsane application?

if you  Can provide us more information on how to reproduce this issue it will help us to analyze it better.

Rgds,
goutam

-------- Original message --------
From: kurt_dicke <email address hidden>
Date: 27/01/2015 9:31 PM (GMT+05:30)
To: <email address hidden>
Subject: RE: [Bug 1414792] Re: scan repeats error prompt "Failed to create
  file: Permission denied"

$ hp-scan -i -g > ~/downloads/.carp/hpscanOut.txt 2>&1
output file attached

> Date: Tue, 27 Jan 2015 04:47:51 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 1414792] Re: scan repeats error prompt "Failed to create file: Permission denied"
>
> Hi,
>
> Can you please provide us the output of 'hp-scan    -i    -g' command ?
>
> Rgds
> Goutam
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1414792
>
> Title:
>   scan repeats error prompt "Failed to create file: Permission denied"
>
> Status in HP Linux Imaging and Printing:
>   New
>
> Bug description:
>   running scan from hp-toolbox gets repeated error prompt (once brining up scan tools, thrice closing them)
>   i followed the fix instructions at the bottom of previous issue:
>   https://answers.launchpad.net/hplip/+question/207488
>
>   os: ubuntu 14.04 desktop lts
>
>   scan appears to work properly other than the error popup.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/hplip/+bug/1414792/+subscriptions

** Attachment added: "hpscanOut.txt"
   https://bugs.launchpad.net/bugs/1414792/+attachment/4306596/+files/hpscanOut.txt

--
You received this bug notification because you are a member of HP Linux
Imaging and Printing, which is subscribed to HPLIP.
Matching subscriptions: HP Linux Imaging and Printing, HP Linux Imaging and Printing, HP Linux Imaging and Printing, HPLIP
https://bugs.launchpad.net/bugs/1414792

Title:
  scan repeats error prompt "Failed to create file: Permission denied"

Status in HP Linux Imaging and Printing:
  New

Bug description:
  running scan from hp-toolbox gets repeated error prompt (once brining up scan tools, thrice closing them)
  i followed the fix instructions at the bottom of previous issue:
  https://answers.launchpad.net/hplip/+question/207488

  os: ubuntu 14.04 desktop lts

  scan appears to work properly other than the error popup.

To manage notifications about this bug go to:
https://bugs.launchpad.net/hplip/+bug/1414792/+subscriptions

Revision history for this message
kurt_dicke (kurt-dicke) wrote : RE: [Bug 1414792] Re: scan repeats error prompt "Failed to create file: Permission denied"
Download full text (4.2 KiB)

using xsane replicates the problem. i turned on debug and captured the output (attached) though i see no reference to any file permission problems. i also attached the error popup.
kdicke@zeno:/$ export SANE_DEBUG_DLL=255kdicke@zeno:/$ xsane > ~/downloads/.carp/xsaneLog.txt 2>&1

> Date: Tue, 27 Jan 2015 18:16:51 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: RE: [Bug 1414792] Re: scan repeats error prompt "Failed to create file: Permission denied"
>
> Thank you for attaching the hp-scan command output.
> We were able to check that the scanned image is perfectly saved at location /home/kdicke/hpscan002.png. There Is no permission denied message in the log file.
>
> Do you see this issue only when you initiate scan from 'hp-toolbox' ?
> Do you see the same behaviour when performing scan operation from xsane application?
>
> if you Can provide us more information on how to reproduce this issue
> it will help us to analyze it better.
>
> Rgds,
> goutam
>
> -------- Original message --------
> From: kurt_dicke <email address hidden>
> Date: 27/01/2015 9:31 PM (GMT+05:30)
> To: <email address hidden>
> Subject: RE: [Bug 1414792] Re: scan repeats error prompt "Failed to create
> file: Permission denied"
>
> $ hp-scan -i -g > ~/downloads/.carp/hpscanOut.txt 2>&1
> output file attached
>
> > Date: Tue, 27 Jan 2015 04:47:51 +0000
> > From: <email address hidden>
> > To: <email address hidden>
> > Subject: [Bug 1414792] Re: scan repeats error prompt "Failed to create file: Permission denied"
> >
> > Hi,
> >
> > Can you please provide us the output of 'hp-scan -i -g' command ?
> >
> > Rgds
> > Goutam
> >
> > --
> > You received this bug notification because you are subscribed to the bug
> > report.
> > https://bugs.launchpad.net/bugs/1414792
> >
> > Title:
> > scan repeats error prompt "Failed to create file: Permission denied"
> >
> > Status in HP Linux Imaging and Printing:
> > New
> >
> > Bug description:
> > running scan from hp-toolbox gets repeated error prompt (once brining up scan tools, thrice closing them)
> > i followed the fix instructions at the bottom of previous issue:
> > https://answers.launchpad.net/hplip/+question/207488
> >
> > os: ubuntu 14.04 desktop lts
> >
> > scan appears to work properly other than the error popup.
> >
> > To manage notifications about this bug go to:
> > https://bugs.launchpad.net/hplip/+bug/1414792/+subscriptions
>
>
> ** Attachment added: "hpscanOut.txt"
> https://bugs.launchpad.net/bugs/1414792/+attachment/4306596/+files/hpscanOut.txt
>
> --
> You received this bug notification because you are a member of HP Linux
> Imaging and Printing, which is subscribed to HPLIP.
> Matching subscriptions: HP Linux Imaging and Printing, HP Linux Imaging and Printing, HP Linux Imaging and Printing, HPLIP
> https://bugs.launchpad.net/bugs/1414792
>
> Title:
> scan repeats error prompt "Failed to create file: Permission denied"
>
> Status in HP Linux Imaging and Printing:
> New
>
> Bug description:
> running scan from hp-toolbox gets repeated error prompt (once brining up scan tools, thrice closing them)
> i...

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