[Dell Vostro 3010] USB3 controller [1022:7814] died after resume from S3

[Po-Hsu Lin]

CID: 201401-14509 Dell Vostro 3010

The USB3 hub on this system died after resume from suspend.
Error messages could be found in the dmesg output:

$ dmesg | grep xhci
[ 222.014935] xhci_hcd 0000:00:10.0: System wakeup enabled by ACPI
[ 222.062294] xhci_hcd 0000:00:10.0: Refused to change power state, currently in D3
[ 222.122058] xhci_hcd 0000:00:10.0: System wakeup disabled by ACPI
[ 222.134306] xhci_hcd 0000:00:10.0: Refused to change power state, currently in D3
[ 222.322547] xhci_hcd 0000:00:10.0: Refused to change power state, currently in D3
[ 222.322562] xhci_hcd 0000:00:10.0: WARN: xHC restore state timeout
[ 222.322566] xhci_hcd 0000:00:10.0: PCI post-resume error -110!
[ 222.322568] xhci_hcd 0000:00:10.0: HC died; cleaning up
[ 222.322573] xhci_hcd 0000:00:10.0: HC died; cleaning up
[ 228.984071] xhci_hcd 0000:00:10.0: Timeout while waiting for configure endpoint command
[ 228.984094] xhci_hcd 0000:00:10.0: Stopped the command ring failed, maybe the host is dead
[ 228.984110] xhci_hcd 0000:00:10.0: Host not halted after 16000 microseconds.
[ 228.984117] xhci_hcd 0000:00:10.0: Abort command ring failed
[ 228.984125] xhci_hcd 0000:00:10.0: HC died; cleaning up

$ lspci -nn | grep 00\:10
00:10.0 USB controller [0c03]: Advanced Micro Devices, Inc. [AMD] FCH USB XHCI Controller [1022:7814] (rev ff)

Reboot the system could bring it back.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-43-generic 3.13.0-43.72
ProcVersionSignature: Ubuntu 3.13.0-43.72-generic 3.13.11.11
Uname: Linux 3.13.0-43-generic x86_64
NonfreeKernelModules: fglrx
ApportVersion: 2.14.1-0ubuntu3.6
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ubuntu 1635 F.... pulseaudio
CurrentDesktop: Unity
Date: Fri Dec 26 06:04:39 2014
HibernationDevice: RESUME=UUID=db110b28-de8a-49b3-9f4d-3947db24f8d9
InstallationDate: Installed on 2014-12-26 (0 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
MachineType: Dell Inc. Vostro 20 Model 3010
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-43-generic root=UUID=59ed32bd-8858-473a-b407-1f41ce0412fb ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-43-generic N/A
 linux-backports-modules-3.13.0-43-generic N/A
 linux-firmware 1.127.10
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/22/2014
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A00
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 13
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA00:bd01/22/2014:svnDellInc.:pnVostro20Model3010:pvr:rvnDellInc.:rn:rvr:cvnDellInc.:ct13:cvr:
dmi.product.name: Vostro 20 Model 3010
dmi.sys.vendor: Dell Inc.

[Brad Figg (brad-figg)]

This change was made by a bot.

[Po-Hsu Lin (cypressyew)]

Verified with another laptop 201403-14860 Dell Inspiron 3541, which has the same XHCI controller [1022:7814] (rev 11)
But it doesn't have this issue with kernel 3.13.0-43.

[Po-Hsu Lin (cypressyew)]

Attachment is the lspci -vnnk output for 201401-14509 before suspend, the revision for the XHCI controller is rev 01

00:10.0 USB controller [0c03]: Advanced Micro Devices, Inc. [AMD] FCH USB XHCI Controller [1022:7814] (rev 01) (prog-if 30 [XHCI])

[Po-Hsu Lin (cypressyew)]

Also affect 201401-14510, another Dell Inspiron 3010
with the same AMD XHCI controller, the same revision:
00:10.0 USB controller [0c03]: Advanced Micro Devices, Inc. [AMD] FCH USB XHCI Controller [1022:7814] (rev 01) (prog-if 30 [XHCI])

This issue could be reproduced in 3.13.0-32 kernel (14.04.1 stock image)

[Po-Hsu Lin (cypressyew)]

dmesg output after S3 from 201401-14510

[Po-Hsu Lin (cypressyew)]

This issue could be reproduced in 3.13.0-24, 3.16.0-25 and the latest mainline 3.19.0-031900rc2 kernel on 201401-14510

[Po-Hsu Lin (cypressyew)]

For the record, these two AIO are "Vostro" instead of "Inspiron"

[Anthony Wong (anthonywong)]

I can't find this bug during Quantal enablement, to verify if this is a kernel regression, could you give 12.10 or 12.04.2 a try?

[Po-Hsu Lin (cypressyew)]

Verified with 3.5.0-17 kernel (12.10 stock image) on 201401-14509, it does not work.
Some xhci related message could be found in the dmesg output.

[Po-Hsu Lin (cypressyew)]

Verified with 3.2.0-29 kernel (12.04.1 stock image) on 201401-14509
USB3 port stopped working after suspend
[ 66.508198] xhci_hcd 0000:00:10.0: WARN: xHC restore state timeout
[ 66.508203] xhci_hcd 0000:00:10.0: PCI post-resume error -110!
[ 66.508207] xhci_hcd 0000:00:10.0: HC died; cleaning up
[ 66.508214] xhci_hcd 0000:00:10.0: HC died; cleaning up