brightness of one of two screens no longer adjustable with hotkeys and menu

Bug #1403792 reported by Karl-Philipp Richter
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Unity
Fix Released
Undecided
Unassigned
unity (Ubuntu)
Fix Released
Undecided
Unassigned

Bug Description

Without noticible cause the brightness of the screen of my laptop is no longer adjustable and stuck at the lowest level. Both the hotkey on my keyboard and the brightness submenu in the system settings no longer show any reaction to changes (i.e. key pressing and using the regulation bar in the menu).

The issue persists accross reboots which makes the main screen of my laptop unusable and it necessary to plug in an extra monitor!

I had this issue on an unknown version of Ubuntu < 14.10 and the installation of `indicator-brightness` (https://launchpad.net/~indicator-brightness/+archive/ubuntu/ppa) and setting the brightness in it once to the lowest and then to the highest level fixed the issue (persistently accross reboots), but now it doesn't show any reaction neither (I adjusted the package soucres to point to `trusty` after `sudo add-apt-repository ppa:indicator-brightness/ppa` in order to be able to install in 14.10). When the issue occured `indicator-brightness` was not installed.

I could only fix the issue by rebooting and entering BIOS/EFI menu and using brightness hotkeys there.

ProblemType: Bug
DistroRelease: Ubuntu 14.10
Package: unity 7.3.1+14.10.20141016-0ubuntu1
Uname: Linux 3.17.6-031706-generic x86_64
.tmp.unity.support.test.0:

ApportVersion: 2.14.7-0ubuntu8
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
CurrentDmesg: Error: command ['sh', '-c', 'dmesg | comm -13 --nocheck-order /var/log/dmesg -'] failed with exit code 1: comm: /var/log/dmesg: Permission denied
Date: Thu Dec 18 10:06:33 2014
DistUpgraded: Fresh install
DistroCodename: utopic
DistroVariant: ubuntu
GraphicsCard:
 Intel Corporation 3rd Gen Core processor Graphics Controller [8086:0166] (rev 09) (prog-if 00 [VGA controller])
   Subsystem: Lenovo Device [17aa:3904]
MachineType: LENOVO 20221
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.17.6-031706-generic root=UUID=27047ee0-b60c-4dc6-8c14-f416b264f331 ro
SourcePackage: unity
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/12/2013
dmi.bios.vendor: LENOVO
dmi.bios.version: 71CN51WW(V1.21)
dmi.board.asset.tag: No Asset Tag
dmi.board.name: INVALID
dmi.board.vendor: LENOVO
dmi.board.version: 31900003WIN8 STD MLT
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Lenovo IdeaPad Z500 Touch
dmi.modalias: dmi:bvnLENOVO:bvr71CN51WW(V1.21):bd07/12/2013:svnLENOVO:pn20221:pvrLenovoIdeaPadZ500Touch:rvnLENOVO:rnINVALID:rvr31900003WIN8STDMLT:cvnLENOVO:ct10:cvrLenovoIdeaPadZ500Touch:
dmi.product.name: 20221
dmi.product.version: Lenovo IdeaPad Z500 Touch
dmi.sys.vendor: LENOVO
version.compiz: compiz 1:0.9.12+14.10.20140918-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.58+git20141201.f99522e6-0ubuntu0ricotz
version.libgl1-mesa-dri: libgl1-mesa-dri 10.5.0~git20141210.47aaabda-0ubuntu0ricotz~utopic
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.5.0~git20141210.47aaabda-0ubuntu0ricotz~utopic
version.xserver-xorg-core: xserver-xorg-core 2:1.16.1.901-1ubuntu1~utopic1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.0-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.4.99+git20140806.fbf575cb-0ubuntu0sarvatt3
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.916+git20141215.99537089-0ubuntu0sarvatt~utopic
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11+git20141030.3fb97d78-0ubuntu0sarvatt
xserver.bootTime: Thu Dec 18 10:05:52 2014
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 product id 5557
 vendor CMN
xserver.version: 2:1.16.1.901-1ubuntu1~utopic1
---
ApportVersion: 2.17.2-0ubuntu1.5
Architecture: amd64
CompizPlugins: »/apps/compiz-1/general/screen0/options/active_plugins« wurde kein Wert zugewiesen
CrashDB: unity
CurrentDesktop: Unity
DistroRelease: Ubuntu 15.04
InstallationDate: Installed on 2015-09-14 (27 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
NonfreeKernelModules: nvidia
Package: unity 7.3.2+15.04.20150420-0ubuntu1 [origin: unknown]
PackageArchitecture: amd64
Tags: third-party-packages vivid rc-7.3.2+15.04.20150420-0ubuntu1
Uname: Linux 4.2.3-040203-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm bumblebee cdrom dip libvirtd lpadmin plugdev sambashare sudo
_MarkForUpload: True

Revision history for this message
Karl-Philipp Richter (krichter722) wrote :
description: updated
description: updated
Revision history for this message
Cesar Peralta (cesar-peralta-tora) wrote :

Same happen with Ubuntu 14.04.3 64 bit, I had 14.04.2 x86 and worked fine with graphic controller "Intel Corporation 3rd Gen Core processor Graphics Controller (rev 09)" but when updated to a 64 bit due to notebook capabilities just did not worked...

Revision history for this message
Jaime Pérez (jaime-91) wrote :

Have you tried updated kernel?

sudo apt-get install python-bs4
git clone https://github.com/medigeek/kmp-downloader.git
cd kmp-downloader
chmod a+x kmpd.py
python kmpd.py

Choose last kernel

Revision history for this message
Karl-Philipp Richter (krichter722) wrote :

Issue confirmed/reproduced with mainline kernel 4.2.3-unstable.

Revision history for this message
Jaime Pérez (jaime-91) wrote :

and it works adding "acpi_osi=" to /etc/default/grub GRUB_CMDLINE_LINUX_DEFAULT ?

Revision history for this message
Jaime Pérez (jaime-91) wrote :

btw support for utopic has ended

Revision history for this message
Karl-Philipp Richter (krichter722) wrote : Dependencies.txt

apport information

tags: added: apport-collected rc-7.3.2+15.04.20150420-0ubuntu1 vivid
description: updated
Revision history for this message
Karl-Philipp Richter (krichter722) wrote : GconfCompiz.txt

apport information

Revision history for this message
Karl-Philipp Richter (krichter722) wrote : JournalErrors.txt

apport information

Revision history for this message
Karl-Philipp Richter (krichter722) wrote : ProcEnviron.txt

apport information

Revision history for this message
Karl-Philipp Richter (krichter722) wrote :

I was mixing this with another issue. It is fixed in 15.04 with 3.19.0-31-generic (and possibly earlier), sorry.

Changed in unity:
status: New → Fix Released
Changed in unity (Ubuntu):
status: New → Fix Released
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