168c:0036 [Asus X751LA] Bluetooth not working

[Luca Manunta]

The default bluetooth app is not able to activate the bluetooth:
Network controller [0280]: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter [168c:0036] (rev 01)
 Subsystem: AzureWave Device [1a3b:2130]

 I installed blueman, and through it I could switch on the bluetooth (at least it says it is on). However when I do a search it cannot detect any remote device. Although I set the device as visible, it doesn't show up when scanning with another bluetooth device. Hcitool seems to detect the local device:
hcitool dev
Devices:
 hci0 54:27:1E:51:63:DE

However, it does not detect remote devices (this was after I set my phone as discoverable):
sudo hcitool scan
Scanning ...

The kill list is clear:
sudo rfkill list
1: phy0: Wireless LAN
 Soft blocked: no
 Hard blocked: no
2: asus-wlan: Wireless LAN
 Soft blocked: no
 Hard blocked: no
3: asus-bluetooth: Bluetooth
 Soft blocked: no
 Hard blocked: no
4: hci0: Bluetooth
 Soft blocked: no
 Hard blocked: no

---
ApportVersion: 2.14.1-0ubuntu3.6
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: luca 2061 F.... pulseaudio
 /dev/snd/controlC1: luca 2061 F.... pulseaudio
CurrentDesktop: Unity
CurrentDmesg:
 Error: command ['sh', '-c', 'dmesg | comm -13 --nocheck-order /var/log/dmesg -'] failed with exit code 1: comm: /var/log/dmesg: Permission denied
 dmesg: write failed: Broken pipe
DistroRelease: Ubuntu 14.04
InstallationDate: Installed on 2014-11-27 (31 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
Lsusb:
 Bus 001 Device 006: ID 13d3:3408 IMC Networks
 Bus 001 Device 004: ID 04f2:b409 Chicony Electronics Co., Ltd
 Bus 001 Device 003: ID 0480:a006 Toshiba America Info. Systems, Inc.
 Bus 001 Device 002: ID 8087:8000 Intel Corp.
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK COMPUTER INC. X751LA
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-32-generic root=UUID=e3a8bab9-3c52-45fb-b321-3cc329fce660 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-32.57-generic 3.13.11.4
Tags: trusty
Uname: Linux 3.13.0-32-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: sudo
WifiSyslog:

_MarkForUpload: True
dmi.bios.date: 06/27/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X751LA.312
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X751LA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX751LA.312:bd06/27/2014:svnASUSTeKCOMPUTERINC.:pnX751LA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX751LA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: X751LA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

[penalvch (penalvch)]

Luca Manunta, thank you for reporting this and helping make Ubuntu better. Please execute the following command, as it will automatically gather debugging information, in a terminal:
apport-collect 1400079

Just to advise, the package evince is a PDF viewer, among other formats -> https://wiki.gnome.org/Apps/Evince . Hence, it would have nothing to do with bluetooth.

[Janne Heikkinen (janne-m-heikkinen)]

Luca, I looked lsusb output of another bug report you've made and it seems that USB device 13d3:3408 of the X751LA should be handled as AR3012:

http://lkml.iu.edu/hypermail/linux/kernel/1411.3/01100.html

[Luca Manunta (manunta)]

Thanks Janne, I don't have access to the computer now. I'll be back next
week and follow up with your suggestions.
I'll keep you posted.
Regards.
On Dec 10, 2014 7:55 AM, "Janne Heikkinen" <email address hidden>
wrote:

> Luca, I looked lsusb output of another bug report you've made and it
> seems that USB device 13d3:3408 of the X751LA should be handled as
> AR3012:
>
> http://lkml.iu.edu/hypermail/linux/kernel/1411.3/01100.html
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1400079
>
> Title:
> Bluetooth not working on Asus X751LA
>
> Status in linux package in Ubuntu:
> Incomplete
>
> Bug description:
> This bug is associated with launchpad's question #257206. Since the
> question did not receive any useful answer, I thought to scale up the
> issue.
>
> In order to be 100% sure, since I made several tests for another
> problem I have with the touchpad, I reinstalled entirely the whole
> system, so now I'm running a fresh install of Ubuntu 14.04 on the
> mentioned notebook.
>
> The Notebook is equipped with a Qualcomm Atheros, the wifi is working
> fine - at least so it appears to me.
> The bluetooth app is not able to activate the bluetooth.
> I installed blueman, and through it I could switch on the bluetooth (at
> least it says it is on); however when I do a search. it cannot detect any
> remote device. Moreover, although I set the device as visible, it does not
> show up on other devices scanner.
> Hcitool seems to detect the local device:
>
> $ hcitool dev
> Devices:
> hci0 54:27:1E:51:63:DE
>
> However it does not detect remote devices:
>
> $ sudo hcitool scan
> Scanning ...
> $
>
> (this was after I set my phone as discoverable).
>
> The kill list is clear:
>
> $ sudo rfkill list
> 1: phy0: Wireless LAN
> Soft blocked: no
> Hard blocked: no
> 2: asus-wlan: Wireless LAN
> Soft blocked: no
> Hard blocked: no
> 3: asus-bluetooth: Bluetooth
> Soft blocked: no
> Hard blocked: no
> 4: hci0: Bluetooth
> Soft blocked: no
> Hard blocked: no
>
> $ lsb_release -rd
> Description: Ubuntu 14.04.1 LTS
> Release: 14.04
>
> This is the version of blueman I installed, while hcitool came with
> the ubuntu install:
>
> $ apt-cache policy blueman
> blueman:
> Installed: 1.23-git201403102151-1ubuntu1
> Candidate: 1.23-git201403102151-1ubuntu1
> Version table:
> *** 1.23-git201403102151-1ubuntu1 0
> 500 http://rs.archive.ubuntu.com/ubuntu/ trusty/universe amd64
> Packages
> 100 /var/lib/dpkg/status
>
> ProblemType: Bug
> DistroRelease: Ubuntu 14.04
> Package: evince 3.10.3-0ubuntu10.1
> ProcVersionSignature: Ubuntu 3.13.0-32.57-generic 3.13.11.4
> Uname: Linux 3.13.0-32-generic x86_64
> ApportVersion: 2.14.1-0ubuntu3.6
> Architecture: amd64
> CurrentDesktop: Unity
> Date: Sun Dec 7 14:10:43 2014
> InstallationDate: Installed on 2014-11-27 (10 days ago)
> InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64
> (20140722.2)
> KernLog:
>
> SourcePackage: ...

[Janne Heikkinen (janne-m-heikkinen)]

I just noticed that that patch was actually related to this bug report:

https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1395465

So this has been fixed and should be arriving with 14.04.2.

[Luca Manunta (manunta)]

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[Luca Manunta (manunta)]

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[Luca Manunta (manunta)]

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[Luca Manunta (manunta)]

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[Luca Manunta (manunta)]

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[Luca Manunta (manunta)]

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[Luca Manunta (manunta)]

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[Luca Manunta (manunta)]

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[Luca Manunta (manunta)]

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[Luca Manunta (manunta)]

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[Luca Manunta (manunta)]

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[Luca Manunta (manunta)]

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[Luca Manunta (manunta)]

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[Luca Manunta (manunta)]

Dear Christopher M. Penalver (penalvch),
I followed your instructions, can you please confirm that the correct information was submitted?

Dear Janne Heikkinen (janne-m-heikkinen),
are you suggesting me to just sit and wait till the kernel 3.14 is distributed? (I am currently running the 3.13.0)?

Many thanks to you both for your help, and I take the opportunity to wish you happy new year.
Luca