Ubuntu 14.04 does not recognize NVIDIA GeForce 310M hardware

[Chiel van de Steeg]

I've got a typical problem with my NVidia GPU. I recently installed Ubuntu 14.04 over windows 7 and completely wiped everything (on purpose), so I have a clean Ubuntu machine.
On Ubuntu 13.xx I had the NVidia card up and running with bumblebee, and on Windows 7 it worked as a charm. Now, it's not recognized as hardware any more.
Output here:

[dmesg] (paste.ubuntu.com/8574141) and [lspci -nn] (paste.ubuntu.com/8574145)

thanks!

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-39-generic 3.13.0-39.66
ProcVersionSignature: Ubuntu 3.13.0-39.66-generic 3.13.11.8
Uname: Linux 3.13.0-39-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: cvdsteeg 1985 F.... pulseaudio
                      cvdsteeg 3822 F.... pulseaudio
CurrentDesktop: Unity
Date: Mon Nov 17 18:30:58 2014
HibernationDevice: RESUME=UUID=942557bd-ac24-4676-bcb4-116fea0bc990
InstallationDate: Installed on 2014-08-30 (79 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
Lsusb:
 Bus 002 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
 Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 001 Device 003: ID 04f2:b1e5 Chicony Electronics Co., Ltd
 Bus 001 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK Computer Inc. K52Jc
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-39-generic root=UUID=af806943-da19-478a-8302-9cc8f17f543c ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-39-generic N/A
 linux-backports-modules-3.13.0-39-generic N/A
 linux-firmware 1.127.8
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
WifiSyslog: Nov 17 18:12:09 cvdsteeg-K52Jc kernel: [ 587.855449] perf samples too long (2507 > 2500), lowering kernel.perf_event_max_sample_rate to 50000
dmi.bios.date: 03/29/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: K52Jc.206
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: K52Jc
dmi.board.vendor: ASUSTeK Computer Inc.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer Inc.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrK52Jc.206:bd03/29/2010:svnASUSTeKComputerInc.:pnK52Jc:pvr1.0:rvnASUSTeKComputerInc.:rnK52Jc:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr1.0:
dmi.product.name: K52Jc
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK Computer Inc.

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

Have you tried using the latest Nvidia proprietary drivers? There is some info here:

https://help.ubuntu.com/community/BinaryDriverHowto/Nvidia

[Chiel van de Steeg (cvdsteeg)]

Hi Joseph,

I tried almost every source of drivers. I believe the problem is, that in no way Ubuntu can detect the NVidia GPU. Also tried askUbuntu.com, but no result.

[Chiel van de Steeg (cvdsteeg)]

Thank you, this did it. I had to purge and reinstall nvidia 331 updates through software and settings for it to work in the end.

[penalvch (penalvch)]

Chiel van de Steeg, just to clarify, did you still want to pursue a fix a potential issue in BumbleBee or would you like to toggle this Status Invalid?

[Chiel van de Steeg (cvdsteeg)]

Ah, sorry. My problem is fixed and don't need bumblebee. I use nvidia prime
now with the proprietary drivers.

Thanks!

Op wo 19 nov. 2014 19:25 schreef Christopher M. Penalver <
<email address hidden>>:

> Chiel van de Steeg, just to clarify, did you still want to pursue a fix
> a potential issue in BumbleBee or would you like to toggle this Status
> Invalid?
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1393499
>
> Title:
> Ubuntu 14.04 does not recognize NVIDIA GeForce 310M hardware
>
> Status in “linux” package in Ubuntu:
> Incomplete
>
> Bug description:
> I've got a typical problem with my NVidia GPU. I recently installed
> Ubuntu 14.04 over windows 7 and completely wiped everything (on purpose),
> so I have a clean Ubuntu machine.
> On Ubuntu 13.xx I had the NVidia card up and running with bumblebee, and
> on Windows 7 it worked as a charm. Now, it's not recognized as hardware any
> more.
> Output here:
>
> [dmesg] (paste.ubuntu.com/8574141) and [lspci -nn]
> (paste.ubuntu.com/8574145)
>
> thanks!
>
> ProblemType: Bug
> DistroRelease: Ubuntu 14.04
> Package: linux-image-3.13.0-39-generic 3.13.0-39.66
> ProcVersionSignature: Ubuntu 3.13.0-39.66-generic 3.13.11.8
> Uname: Linux 3.13.0-39-generic x86_64
> ApportVersion: 2.14.1-0ubuntu3.5
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: cvdsteeg 1985 F.... pulseaudio
> cvdsteeg 3822 F.... pulseaudio
> CurrentDesktop: Unity
> Date: Mon Nov 17 18:30:58 2014
> HibernationDevice: RESUME=UUID=942557bd-ac24-4676-bcb4-116fea0bc990
> InstallationDate: Installed on 2014-08-30 (79 days ago)
> InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64
> (20140722.2)
> Lsusb:
> Bus 002 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching
> Hub
> Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> Bus 001 Device 003: ID 04f2:b1e5 Chicony Electronics Co., Ltd
> Bus 001 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching
> Hub
> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> MachineType: ASUSTeK Computer Inc. K52Jc
> ProcFB: 0 inteldrmfb
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-39-generic
> root=UUID=af806943-da19-478a-8302-9cc8f17f543c ro quiet splash
> vt.handoff=7
> RelatedPackageVersions:
> linux-restricted-modules-3.13.0-39-generic N/A
> linux-backports-modules-3.13.0-39-generic N/A
> linux-firmware 1.127.8
> SourcePackage: linux
> UpgradeStatus: No upgrade log present (probably fresh install)
> WifiSyslog: Nov 17 18:12:09 cvdsteeg-K52Jc kernel: [ 587.855449] perf
> samples too long (2507 > 2500), lowering kernel.perf_event_max_sample_rate
> to 50000
> dmi.bios.date: 03/29/2010
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: K52Jc.206
> dmi.board.asset.tag: ATN12345678901234567
> dmi.board.name: K52Jc
> dmi.board.vendor: ASUSTeK Computer Inc.
> d...

[Chiel van de Steeg (cvdsteeg)]

Dear Christopher,

After my last comment I updated the system by running apt-get update && apt-get upgrade. After that, the NVIDIA card stopped working, but was still recognized. So, I wswitched to the nouveau driver and ran purge nvidia* in order to clean install the latest nvidia driver. After that however, I had the initial problem back, not even finding the card, but the BIOS version is now 216.
output:
K52Jc.216
01/25/2011

Could you help me further, or should I file a new bug, since it's probably not the bios any more.

best
Chiel

[penalvch (penalvch)]

Chiel van de Steeg, we can continue analyzing this via this report. Could you please test the latest upstream kernel available from the very top line at the top of the page (the release names are irrelevant for testing, and please do not test the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue.

If the test did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested exactly shown as:
kernel-fixed-upstream-3.18-rc5

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description.

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]