Ubuntu
linux package

package linux-image-3.13.0-37-generic 3.13.0-37.64 failed to install/upgrade: subprocess installed post-installation script returned error exit status 2

Bug #1392926 reported by ZhengJianhui on 2014-11-15

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Expired	Medium	Unassigned

Bug Description

I run command `sudo apt-get update`, then `sudo apt-get upgrade`,
after it downloaded all package and unpacked them, then it step to install and configure,
but when it went to install and configure 'linux-image-3.13.0-37', it failed.

These errors has occur several times, all I known is that the error is relative to 'linux-image'.
Every time I run `sudo dpkg -i xxx.deb` or `sudo ap-get install xxx`, the error occur.

The terminal show these,

Setting up linux-image-3.13.0-37-generic (3.13.0-37.64) ...
Internal Error: Could not find image (/boot/vmlinuz-3.13.0-37-generic)
dpkg: error processing package linux-image-3.13.0-37-generic (--configure):
subprocess installed post-installation script returned error exit status 2
dpkg: dependency problems prevent configuration of linux-image-extra-3.13.0-37-generic:
linux-image-extra-3.13.0-37-generic depends on linux-image-3.13.0-37-generic; however:
Package linux-image-3.13.0-37-generic is not configured yet.

dpkg: error processing package linux-image-extra-3.13.0-37-generic (--configure):
dependency problems - leaving unconfigured
No apport report written because the error message indicates its a followup error from a previous failure.
Errors were encountered while processing:
linux-image-3.13.0-37-generic
linux-image-extra-3.13.0-37-generic

ProblemType: Package
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-37-generic 3.13.0-37.64
ProcVersionSignature: Ubuntu 3.13.0-36.63-generic 3.13.11.6
Uname: Linux 3.13.0-36-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.5
AptOrdering:
linux-image-3.13.0-37-generic: Configure
linux-image-extra-3.13.0-37-generic: Configure
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: xechoz 2982 F.... pulseaudio
xechoz 10222 F.... pulseaudio
/dev/snd/controlC0: xechoz 2982 F.... pulseaudio
xechoz 10222 F.... pulseaudio
Date: Sat Nov 15 09:52:17 2014
DpkgTerminalLog:
Setting up linux-image-3.13.0-37-generic (3.13.0-37.64) ...
Internal Error: Could not find image (/boot/vmlinuz-3.13.0-37-generic)
DuplicateSignature: package:linux-image-3.13.0-37-generic:3.13.0-37.64:subprocess installed post-installation script returned error exit status 2
ErrorMessage: subprocess installed post-installation script returned error exit status 2
HibernationDevice: RESUME=UUID=1e0063c4-ea37-4829-a796-ce9f7536419c
InstallationDate: Installed on 2014-07-03 (134 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: ASUSTeK Computer Inc. K54HR
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-36-generic root=/dev/mapper/ubuntu--vg-root ro drm.debug=0xe plymouth:debug acpi_osi=Linux acpi_backlight=vendor radeon.dpm=1
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions: grub-pc 2.02~beta2-9ubuntu1
SourcePackage: linux
Title: package linux-image-3.13.0-37-generic 3.13.0-37.64 failed to install/upgrade: subprocess installed post-installation script returned error exit status 2
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/20/2012
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: K54HR.205
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: K54HR
dmi.board.vendor: ASUSTeK Computer Inc.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer Inc.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrK54HR.205:bd06/20/2012:svnASUSTeKComputerInc.:pnK54HR:pvr1.0:rvnASUSTeKComputerInc.:rnK54HR:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr1.0:
dmi.product.name: K54HR
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK Computer Inc.

Tags:

Revision history for this message

ZhengJianhui (zheng1733) wrote on 2014-11-15:

AlsaInfo.txt Edit (28.0 KiB, text/plain; charset="utf-8")
BootDmesg.txt Edit (79.4 KiB, text/plain; charset="utf-8")
CRDA.txt Edit (257 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (247.6 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (3.2 KiB, text/plain; charset="utf-8")
Df.txt Edit (639 bytes, text/plain; charset="utf-8")
Dmesg.txt Edit (247.7 KiB, text/plain; charset="utf-8")
DpkgHistoryLog.txt Edit (6.1 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (321 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (34.8 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (509 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (3.6 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.8 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (3.9 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (123 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (140.8 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (321.1 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (1.2 MiB, text/plain; charset="utf-8")

Apport retracing service (apport) on 2014-11-15

tags:

removed: need-duplicate-check

Revision history for this message

Brad Figg (brad-figg) wrote on 2014-11-15: Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2014-11-17:

You may need to run the following:

sudo apt-get install -f
sudo apt-get clean
sudo apt-get update

Then re-install the package.

If that does not resolve your issue, please mark the bug as "Confirmed"

Changed in linux (Ubuntu):
importance:	Undecided → Medium
status:	Confirmed → Incomplete

Revision history for this message

ZhengJianhui (zheng1733) wrote on 2014-11-23: Re: [Bug 1392926] Re: package linux-image-3.13.0-37-generic 3.13.0-37.64 failed to install/upgrade: subprocess installed post-installation script returned error exit status 2

Download full text (6.6 KiB)

when I run `sudo apt-get install -f`, it failed.
The error is similiar to the privious.
May be it'a not a bug, but something wrong with my computer hardware and os
configuration.

I notice that the kernel's version it metioned and the one I am using is
different.

I use `uname -a`, it shows version 3.13.0-36
```
Linux xechoz-K54HR *3.13.0-36*-generic #63-Ubuntu SMP Wed Sep 3 21:30:07
UTC 2014 x86_64 x86_64 x86_64 GNU/Linux
```

But this ‘bug’ shows a different version kernel, 3.13.0-37.64

```
xechoz@xechoz-K54HR:~$ sudo apt-get install -f
Reading package lists... Done
Building dependency tree
Reading state information... Done
0 upgraded, 0 newly installed, 0 to remove and 1 not upgraded.
2 not fully installed or removed.
After this operation, 0 B of additional disk space will be used.
Setting up linux-image-3.13.0-37-generic (3.13.0-37.64) ...
Internal Error: Could not find image (/boot/vmlinuz-3.13.0-37-generic)
No apport report written because the error message indicates its a followup
error from a previous failure.

dpkg: error processing package
linux-image-3.13.0-37-generic (--configure):
subprocess installed post-installation script returned error exit status 2
dpkg: dependency problems prevent configuration of
linux-image-extra-3.13.0-37-generic:
linux-image-extra-3.13.0-37-generic depends on
linux-image-3.13.0-37-generic; however:
Package linux-image-3.13.0-37-generic is not configured yet.

dpkg: error processing package linux-image-extra-3.13.0-37-generic
(--configure):
dependency problems - leaving unconfigured
E: Sub-process /usr/bin/dpkg returned an error code (1)

```

2014-11-18 0:50 GMT+08:00 Joseph Salisbury <email address hidden>:

when I run `sudo apt-get install -f`, it failed.
The error is similiar to the privious.
May be it'a not a bug, but something wrong with my computer hardware and os
configuration.

I notice that the kernel's version it metioned and the one I am using is
different.

I use `uname -a`, it shows version 3.13.0-36
```
Linux xechoz-K54HR *3.13.0-36*-generic #63-Ubuntu SMP Wed Sep 3 21:30:07
UTC 2014 x86_64 x86_64 x86_64 GNU/Linux
```

But this ‘bug’ shows a different version kernel, 3.13.0-37.64

dpkg: error processing package
linux-image-3.13.0-37-generic (--configure):
 subprocess installed post-installation script returned error exit status 2
dpkg: dependency problems prevent configuration of
linux-image-extra-3.13.0-37-generic:
 linux-image-extra-3.13.0-37-generic depends on
linux-image-3.13.0-37-generic; however:
  Package linux-image-3.13.0-37-generic is not configured yet.

dpkg: error processing package linux-image-extra-3.13.0-37-generic
(--configure):
 dependency problems - leaving unconfigured
E: Sub-process /usr/bin/dpkg returned an error code (1)

```

2014-11-18 0:50 GMT+08:00 Joseph Salisbury <joseph.salisbury@canonical.com>:

> You may need to run the following:
>
> sudo apt-get install -f
> sudo apt-get clean
> sudo apt-get update
>
> Then re-install the package.
>
> If that does not resolve your issue, please mark the bug as "Confirmed"
>
> ** Changed in: linux (Ubuntu)
>    Importance: Undecided => Medium
>
> ** Changed in: linux (Ubuntu)
>        Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1392926
>
> Title:
>   package linux-image-3.13.0-37-generic 3.13.0-37.64 failed to
>   install/upgrade: subprocess installed post-installation script
>   returned error exit status 2
>
> Status in “linux” package in Ubuntu:
>   Incomplete
>
> Bug description:
>   I run command `sudo apt-get update`, then `sudo apt-get upgrade`,
>   after it downloaded all package and unpacked them, then it step to
> install and configure,
>   but when it went to install and configure 'linux-image-3.13.0-37', it
> failed.
>
>   These errors has occur several times,  all I known is that the error is
> relative to 'linux-image'.
>   Every time I run `sudo dpkg -i xxx.deb` or `sudo ap-get install xxx`,
> the error occur.
>
>   The terminal show these,
>
>   Setting up linux-image-3.13.0-37-generic (3.13.0-37.64) ...
>   Internal Error: Could not find image (/boot/vmlinuz-3.13.0-37-generic)
>   dpkg: error processing package linux-image-3.13.0-37-generic
> (--configure):
>    subprocess installed post-installation script returned error exit
> status 2
>   dpkg: dependency problems prevent configuration of
> linux-image-extra-3.13.0-37-generic:
>    linux-image-extra-3.13.0-37-generic depends on
> linux-image-3.13.0-37-generic; however:
>     Package linux-image-3.13.0-37-generic is not configured yet.
>
>   dpkg: error processing package linux-image-extra-3.13.0-37-generic
> (--configure):
>    dependency problems - leaving unconfigured
>   No apport report written because the error message indicates its a
> followup error from a previous failure.
>
>                                   Errors were encountered while processing:
>    linux-image-3.13.0-37-generic
>    linux-image-extra-3.13.0-37-generic
>
>   ProblemType: Package
>   DistroRelease: Ubuntu 14.04
>   Package: linux-image-3.13.0-37-generic 3.13.0-37.64
>   ProcVersionSignature: Ubuntu 3.13.0-36.63-generic 3.13.11.6
>   Uname: Linux 3.13.0-36-generic x86_64
>   ApportVersion: 2.14.1-0ubuntu3.5
>   AptOrdering:
>    linux-image-3.13.0-37-generic: Configure
>    linux-image-extra-3.13.0-37-generic: Configure
>   Architecture: amd64
>   AudioDevicesInUse:
>    USER        PID ACCESS COMMAND
>    /dev/snd/controlC1:  xechoz     2982 F.... pulseaudio
>                         xechoz    10222 F.... pulseaudio
>    /dev/snd/controlC0:  xechoz     2982 F.... pulseaudio
>                         xechoz    10222 F.... pulseaudio
>   Date: Sat Nov 15 09:52:17 2014
>   DpkgTerminalLog:
>    Setting up linux-image-3.13.0-37-generic (3.13.0-37.64) ...
>    Internal Error: Could not find image (/boot/vmlinuz-3.13.0-37-generic)
>   DuplicateSignature:
> package:linux-image-3.13.0-37-generic:3.13.0-37.64:subprocess installed
> post-installation script returned error exit status 2
>   ErrorMessage: subprocess installed post-installation script returned
> error exit status 2
>   HibernationDevice: RESUME=UUID=1e0063c4-ea37-4829-a796-ce9f7536419c
>   InstallationDate: Installed on 2014-07-03 (134 days ago)
>   InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64
> (20140417)
>   MachineType: ASUSTeK Computer Inc. K54HR
>   ProcFB: 0 radeondrmfb
>   ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-36-generic
> root=/dev/mapper/ubuntu--vg-root ro drm.debug=0xe plymouth:debug
> acpi_osi=Linux acpi_backlight=vendor radeon.dpm=1
>   PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No
> PulseAudio daemon running, or not running as session daemon.
>   RelatedPackageVersions: grub-pc 2.02~beta2-9ubuntu1
>   SourcePackage: linux
>   Title: package linux-image-3.13.0-37-generic 3.13.0-37.64 failed to
> install/upgrade: subprocess installed post-installation script returned
> error exit status 2
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 06/20/2012
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: K54HR.205
>   dmi.board.asset.tag: ATN12345678901234567
>   dmi.board.name: K54HR
>   dmi.board.vendor: ASUSTeK Computer Inc.
>   dmi.board.version: 1.0
>   dmi.chassis.asset.tag: ATN12345678901234567
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: ASUSTeK Computer Inc.
>   dmi.chassis.version: 1.0
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrK54HR.205:bd06/20/2012:svnASUSTeKComputerInc.:pnK54HR:pvr1.0:rvnASUSTeKComputerInc.:rnK54HR:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr1.0:
>   dmi.product.name: K54HR
>   dmi.product.version: 1.0
>   dmi.sys.vendor: ASUSTeK Computer Inc.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1392926/+subscriptions
>

Revision history for this message

Launchpad Janitor (janitor) wrote on 2015-01-22:

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status:	Incomplete → Expired

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