[Aorus X3+] Touchpad not working in Ubuntu 14.04 and 14.10

[Maximilien Levesque]

Touchpad not working. I don't see the mouse pointer. Laptop is exactly the same as without the touchpad.

WORKAROUND: I can plug a USB Mouse.

Upstream URL: http://www.spinics.net/lists/linux-input/msg34324.html

ProblemType: Bug
DistroRelease: Ubuntu 14.10
Package: linux-image-3.16.0-24-generic 3.16.0-24.32
ProcVersionSignature: Ubuntu 3.16.0-24.32-generic 3.16.4
Uname: Linux 3.16.0-24-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.14.7-0ubuntu8
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: levesque 2822 F.... pulseaudio
 /dev/snd/controlC1: levesque 2822 F.... pulseaudio
CurrentDesktop: Unity
Date: Thu Oct 30 21:21:08 2014
HibernationDevice: RESUME=UUID=41f05731-4d43-4531-8579-69f950969e48
InstallationDate: Installed on 2014-10-16 (14 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
MachineType: GIGABYTE X3
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-24-generic.efi.signed root=UUID=1ab1195f-fc7d-4896-81a7-59d1f67b50c3 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.16.0-24-generic N/A
 linux-backports-modules-3.16.0-24-generic N/A
 linux-firmware 1.138
SourcePackage: linux
UpgradeStatus: Upgraded to utopic on 2014-10-24 (5 days ago)
dmi.bios.date: 07/04/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: FD04
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: X3
dmi.board.vendor: GIGABYTE
dmi.board.version: To be filled by O.E.M.
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 10
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrFD04:bd07/04/2014:svnGIGABYTE:pnX3:pvrTobefilledbyO.E.M.:rvnGIGABYTE:rnX3:rvrTobefilledbyO.E.M.:cvnToBeFilledByO.E.M.:ct10:cvrToBeFilledByO.E.M.:
dmi.product.name: X3
dmi.product.version: To be filled by O.E.M.
dmi.sys.vendor: GIGABYTE

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

Did this issue occur in a previous version of Ubuntu, or is this a new issue?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.18 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.18-rc2-utopic/

[Maximilien Levesque (maxlev)]

This issue also occurs in previous versions of Ubuntu. It also occurs in at least the most recent versions of Fedora.
I tested the latest upstream kernel but the computer does not boot anymore.

[penalvch (penalvch)]

Maximilien Levesque, which previous versions of Ubuntu specifically?

As well, would 3.18-rc1 provide a testable environment?

[Maximilien Levesque (maxlev)]

Christopher, here are some results from live medium without any update,
i.e., as it comes with the live CD:
- 12.04.5 => same problem as above
- 13.04 and 13.10 => don't boot (seems to crash when graphic card is
called, but I'm no specialist)
- 14.04 and 14.10 => same as 12.04.5 and as described above.

I built kernel 3.18rc1 to compare to 3.18rc2. This time it boots but
trackpad / touchpad problem is still the same: no pointer, no effect of
clicks.

Just to be sure everything is done correctly (that's the first time I
report a bug...), here is what prints to screen when sudo dpkg -i *.deb
Could you please check everything is fine (see parts in bold)?

levesque@portmax2:~/Downloads/kernel$ ls
3.18rc2
linux-headers-3.18.0-031800rc1_3.18.0-031800rc1.201410192135_all.deb
linux-headers-3.18.0-031800rc1-generic_3.18.0-031800rc1.201410192135_amd64.deb
linux-image-3.18.0-031800rc1-generic_3.18.0-031800rc1.201410192135_amd64.deb
levesque@portmax2:~/Downloads/kernel$
levesque@portmax2:~/Downloads/kernel$
levesque@portmax2:~/Downloads/kernel$ sudo dpkg -i *.deb
[sudo] password for levesque:
Selecting previously unselected package linux-headers-3.18.0-031800rc1.
(Reading database ... 339145 files and directories currently installed.)
Preparing to unpack
linux-headers-3.18.0-031800rc1_3.18.0-031800rc1.201410192135_all.deb ...
Unpacking linux-headers-3.18.0-031800rc1 (3.18.0-031800rc1.201410192135) ...
Selecting previously unselected package
linux-headers-3.18.0-031800rc1-generic.
Preparing to unpack
linux-headers-3.18.0-031800rc1-generic_3.18.0-031800rc1.201410192135_amd64.deb
...
Unpacking linux-headers-3.18.0-031800rc1-generic
(3.18.0-031800rc1.201410192135) ...
Selecting previously unselected package
linux-image-3.18.0-031800rc1-generic.
Preparing to unpack
linux-image-3.18.0-031800rc1-generic_3.18.0-031800rc1.201410192135_amd64.deb
...
Done.
Unpacking linux-image-3.18.0-031800rc1-generic
(3.18.0-031800rc1.201410192135) ...
Setting up linux-headers-3.18.0-031800rc1 (3.18.0-031800rc1.201410192135)
...
Setting up linux-headers-3.18.0-031800rc1-generic
(3.18.0-031800rc1.201410192135) ...
Examining /etc/kernel/header_postinst.d.
run-parts: executing /etc/kernel/header_postinst.d/dkms
3.18.0-031800rc1-generic /boot/vmlinuz-3.18.0-031800rc1-generic
*sed: -e expression #1, char 6: unknown command: `m'*
Setting up linux-image-3.18.0-031800rc1-generic
(3.18.0-031800rc1.201410192135) ...
Running depmod.
update-initramfs: deferring update (hook will be called later)
Examining /etc/kernel/postinst.d.
run-parts: executing /etc/kernel/postinst.d/apt-auto-removal
3.18.0-031800rc1-generic /boot/vmlinuz-3.18.0-031800rc1-generic
run-parts: executing /etc/kernel/postinst.d/dkms 3.18.0-031800rc1-generic
/boot/vmlinuz-3.18.0-031800rc1-generic
run-parts: executing /etc/kernel/postinst.d/initramfs-tools
3.18.0-031800rc1-generic /boot/vmlinuz-3.18.0-031800rc1-generic
update-initramfs: Generating /boot/initrd.img-3.18.0-031800rc1-generic
run-parts: executing /etc/kernel/postinst.d/pm-utils
3.18.0-031800rc1-generic /boot/vmlinuz-3.18.0-031800rc1-generic
run-parts: executing /etc/kernel/postinst.d/update-notifier
3.18.0-031800rc1-generic /boot/vmlinuz-3.18.0-031800rc1-generic
...

[Maximilien Levesque (maxlev)]

Christopher, here are some results from live medium without any update, i.e., as it comes with the live CD:
- 12.04.5 => same problem as above
- 13.04 and 13.10 => don't boot (seems to crash when graphic card is called, but I'm no specialist)
- 14.04 and 14.10 => same as 12.04.5 and as described above.

I built kernel 3.18rc1 to compare to 3.18rc2. This time it boots but trackpad / touchpad problem is still the same: no pointer, no effect of clicks.

Just to be sure everything is done correctly (that's the first time I report a bug...), here is what prints to screen when sudo dpkg -i *.deb
Could you please check everything is fine (see parts in bold)?

levesque@portmax2:~/Downloads/kernel$ ls
3.18rc2
linux-headers-3.18.0-031800rc1_3.18.0-031800rc1.201410192135_all.deb
linux-headers-3.18.0-031800rc1-generic_3.18.0-031800rc1.201410192135_amd64.deb
linux-image-3.18.0-031800rc1-generic_3.18.0-031800rc1.201410192135_amd64.deb
levesque@portmax2:~/Downloads/kernel$
levesque@portmax2:~/Downloads/kernel$
levesque@portmax2:~/Downloads/kernel$ sudo dpkg -i *.deb
[sudo] password for levesque:
Selecting previously unselected package linux-headers-3.18.0-031800rc1.
(Reading database ... 339145 files and directories currently installed.)
Preparing to unpack linux-headers-3.18.0-031800rc1_3.18.0-031800rc1.201410192135_all.deb ...
Unpacking linux-headers-3.18.0-031800rc1 (3.18.0-031800rc1.201410192135) ...
Selecting previously unselected package linux-headers-3.18.0-031800rc1-generic.
Preparing to unpack linux-headers-3.18.0-031800rc1-generic_3.18.0-031800rc1.201410192135_amd64.deb ...
Unpacking linux-headers-3.18.0-031800rc1-generic (3.18.0-031800rc1.201410192135) ...
Selecting previously unselected package linux-image-3.18.0-031800rc1-generic.
Preparing to unpack linux-image-3.18.0-031800rc1-generic_3.18.0-031800rc1.201410192135_amd64.deb ...
Done.
Unpacking linux-image-3.18.0-031800rc1-generic (3.18.0-031800rc1.201410192135) ...
Setting up linux-headers-3.18.0-031800rc1 (3.18.0-031800rc1.201410192135) ...
Setting up linux-headers-3.18.0-031800rc1-generic (3.18.0-031800rc1.201410192135) ...
Examining /etc/kernel/header_postinst.d.
run-parts: executing /etc/kernel/header_postinst.d/dkms 3.18.0-031800rc1-generic /boot/vmlinuz-3.18.0-031800rc1-generic
sed: -e expression #1, char 6: unknown command: `m' ************
Setting up linux-image-3.18.0-031800rc1-generic (3.18.0-031800rc1.201410192135) ...
Running depmod.
update-initramfs: deferring update (hook will be called later)
Examining /etc/kernel/postinst.d.
run-parts: executing /etc/kernel/postinst.d/apt-auto-removal 3.18.0-031800rc1-generic /boot/vmlinuz-3.18.0-031800rc1-generic
run-parts: executing /etc/kernel/postinst.d/dkms 3.18.0-031800rc1-generic /boot/vmlinuz-3.18.0-031800rc1-generic
run-parts: executing /etc/kernel/postinst.d/initramfs-tools 3.18.0-031800rc1-generic /boot/vmlinuz-3.18.0-031800rc1-generic
update-initramfs: Generating /boot/initrd.img-3.18.0-031800rc1-generic
run-parts: executing /etc/kernel/postinst.d/pm-utils 3.18.0-031800rc1-generic /boot/vmlinuz-3.18.0-031800rc1-generic
run-parts: executing /etc/kernel/postinst.d/update-notifier 3.18.0-031800rc1-generic /boot/vmlinuz-3.18.0-031800r...

[Maximilien Levesque (maxlev)]

Maybe linked?
http://askubuntu.com/questions/544560/cannot-turn-on-trackpad

[penalvch (penalvch)]

Maximilien Levesque, 12.04.5 is not considered a previous release for the purposes of testing this bug as it has the same linux kernel (package that is the cause of this problem) as Trusty. Discussing releases that don't boot is not helpful in troubleshooting this issue.

Despite this, could you please test 12.04.0 (3.2.x kernel) via http://old-releases.ubuntu.com/releases/12.04.0/ and advise to the results?

[Maximilien Levesque (maxlev)]

Can't test 12.04.0 since it does not boot.
I could test that bug affects: 12.04.5, 14.04 and 14.10.

[penalvch (penalvch)]

Maximilien Levesque, could you please test the latest mainline kernel via 3.18-rc3?

[Maximilien Levesque (maxlev)]

3.18-rc3 is unavailable for 14.10 at
http://kernel.ubuntu.com/~kernel-ppa/mainline/

On Mon, Nov 3, 2014 at 5:03 PM, Christopher M. Penalver <
<email address hidden>> wrote:

> Maximilien Levesque, could you please test the latest mainline kernel
> via 3.18-rc3?
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1387865
>
> Title:
> [Aorus X3+] Touchpad not working in Ubuntu 14.04 and 14.10
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1387865/+subscriptions
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[penalvch (penalvch)]

Maximilien Levesque, the name on the kernel is not relevant regarding actually testing the kernel in any release.

[Maximilien Levesque (maxlev)]

Bug exists in 3.18-rc3.

[penalvch (penalvch)]

Maximilien Levesque, the issue you are reporting is an upstream one. Could you please report this problem to the appropriate mailing list (linux-input) by following the instructions _verbatim_ at https://wiki.ubuntu.com/Bugs/Upstream/kernel ?

Please provide a direct URL to your e-mail to the mailing list once you have made it so that it may be tracked.

Thank you for your understanding.

[Maximilien Levesque (maxlev)]

Done. Thank your for all your efforts.

[hanshenrik (hanshenrik)]

same problem here, on Aorus X5 V6, ubuntu 17.04, kernel 4.10.0-19-generic, with same workaround (USB mouse works), any suggestions?

[Kai-Heng Feng (kaihengfeng)]

Hanshenrik,

Please file a new bug, thanks.

[Kai-Heng Feng (kaihengfeng)]

As for the original bug, it should be fixed after v3.19.