black screen when visiting some website on Chrome

[Oussama]

I get black screen when visiting some website on Google Chrome or Firefox. The reproduction of the issue is often. As example, the bug is reproduced when playing some video on youtube.

When playing a video on youtube and the screen get black and the sound continue to play back. On FireFox the screen get black when accessing the page: http://www.google.com/chrome

Info about my graphic card

lspci | grep -i vga
00:02.0 VGA compatible controller: Intel Corporation Mobile GM965/GL960 Integrated
Graphics Controller (primary) (rev 0c)

The bug has been reproduced with Linux Mint 17 64 and 32 edition, and also with ubuntu 14.04.

[Gareth Murphy (gareth-cpm)]

I'm also experiencing this bug, with exactly the same graphics card and symptoms (random unrecoverable black screen upon opening certain websites in Firefox or Chrome). First noticed when attempting to open http://www.google.com/chrome through Firefox also.

[Jamie Jackson (jamiejackson)]

This happens on my Dell Latitude D630 very frequently after my Mint 17 upgrade. Sometimes, right when the screen goes black, I can close the lid and it will go to sleep, when I open the lid again, it wakes up and the display works again; otherwise, recovery isn't possible. (I haven't tried any clever recovery steps via SSH, because I don't know what those might be.)

I managed to catch the problem in logs, as well through the successful sleep/wakeup workaround.

Hopefully, these logs can shed some light for someone who knows how to interpret them.

[Jamie Jackson (jamiejackson)]

Same card, BTW:

jamie@minty ~ $ lspci | grep -i vga
00:02.0 VGA compatible controller: Intel Corporation Mobile GM965/GL960 Integrated Graphics Controller (primary) (rev 0c)

[Jamie Jackson (jamiejackson)]

I just noticed that the logs reference a GPU crash dump. Attached.

[Paulo Porto (pporto)]

Me too.

I can not even download the chrome using firefox mozilla.

~ $ lspci | grep -i vga
00:02.0 VGA compatible controller: Intel Corporation Mobile GM965/GL960 Integrated Graphics Controller (primary) (rev 0c)

[Oussama (ou-ghorbel)]

This is an issue in the intel graphic drivers.
I created the following ticket at maintainers bug tracker: https://bugs.freedesktop.org/show_bug.cgi?id=85406
Hopefully Linux mint/ubuntu intergrate the fix with it's fixed.

[Jamie Jackson (jamiejackson)]

Oussama's upstream ticket was marked as a dupe of https://bugs.freedesktop.org/show_bug.cgi?id=80568

Adding the link to track the remote ticket.

[Jamie Jackson (jamiejackson)]

Until this is all sorted out in Mint packages, workarounds* are here:

https://bugs.freedesktop.org/show_bug.cgi?id=80568#c99

...and here:

https://bugs.freedesktop.org/show_bug.cgi?id=80568#c102

* Jury's out on whether these are "proper" workarounds or not.

[Paul (paul-louw)]

I have the same problem with the exact same Intel graphics driver:

lspci | grep -i vga
00:02.0 VGA compatible controller: Intel Corporation Mobile GM965/GL960 Integrated Graphics Controller (primary) (rev 0c)

[tmccool (tjmcwiz-y)]

Adding a ME TO:

lspci | grep -i vga
00:02.0 VGA compatible controller: Intel Corporation Mobile GM965/GL960 Integrated Graphics Controller (primary) (rev 0c)

uname -a
Linux LENOVO 3.13.0-37-generic #64-Ubuntu SMP Mon Sep 22 21:28:38 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux

Easy to reproduce and seems to be happening more frequently. Never had a issue until the last few version upgrades of Mint. My computer is an old and very reliable Lenovo R60 running MINT

[tmccool (tjmcwiz-y)]

Adding some additional log info:

This one is chrome://gpu

Can't tell if the reason this is important that the problem is with recent Chrome changes that are expecting certain behaviors from the driver that then crashes

[tmccool (tjmcwiz-y)]

Consolidated some dump information since I can reproduce problem.

Attached is the snippet of the log pertaining to the GPU crashing and the dump /sys/class/drm/card0/error and the .xsessions-errors