[Dell Inc. XPS 15 9530] suspend/resume failure

[John Skottis]

i don't know

ProblemType: KernelOops
DistroRelease: Ubuntu 14.10
Package: linux-image-3.16.0-20-generic 3.16.0-20.27
ProcVersionSignature: Ubuntu 3.16.0-20.27-generic 3.16.3
Uname: Linux 3.16.0-20-generic x86_64
Annotation: This occured during a previous suspend and prevented it from resuming properly.
ApportVersion: 2.14.7-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: john 2186 F.... pulseaudio
 /dev/snd/controlC0: john 2186 F.... pulseaudio
Date: Fri Oct 3 14:22:14 2014
DuplicateSignature: suspend/resume:Dell Inc. XPS 15 9530:A02
ExecutablePath: /usr/share/apport/apportcheckresume
Failure: suspend/resume
HibernationDevice: RESUME=UUID=1404fc19-3ff2-40cd-913a-01e8a9f505cf
InstallationDate: Installed on 2014-09-30 (2 days ago)
InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20140923)
InterpreterPath: /usr/bin/python3.4
MachineType: Dell Inc. XPS 15 9530
ProcCmdline: /usr/bin/python3 /usr/share/apport/apportcheckresume
ProcEnviron:
 TERM=linux
 PATH=(custom, no user)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.16.0-20-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.16.0-20-generic N/A
 linux-backports-modules-3.16.0-20-generic N/A
 linux-firmware 1.134
SourcePackage: linux
Title: [Dell Inc. XPS 15 9530] suspend/resume failure
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

dmi.bios.date: 12/18/2013
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A02
dmi.board.name: XPS 15 9530
dmi.board.vendor: Dell Inc.
dmi.board.version: A02
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias: dmi:bvnDellInc.:bvrA02:bd12/18/2013:svnDellInc.:pnXPS159530:pvrA02:rvnDellInc.:rnXPS159530:rvrA02:cvnDellInc.:ct8:cvrNotSpecified:
dmi.product.name: XPS 15 9530
dmi.product.version: A02
dmi.sys.vendor: Dell Inc.

[Brad Figg (brad-figg)]

This change was made by a bot.

[John Skottis (giannissc)]

I updated to the newest bios version but the problem still presists. The 2 main issues are
The computer automatically suspsends after the specifed time or the computer suspends after the lid is closed. The light on the power remains lit, the fans are functional too but the screen is turned off and there is no way of resuming to the state I was before. (This seems to be happening randomly)
Another problem that at times that the computer freezes I can't get it to restart (Even when using the REISUB command). This also happens randomly as some times I can use the REISUB command. Sometimes it happens when the computer just booted up and sometimes when I have been working on it for a few hours.

> Date: Sat, 4 Oct 2014 10:38:08 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 1377320] Re: [Dell Inc. XPS 15 9530] suspend/resume failure
>
> john skot, thank you for reporting this and helping make Ubuntu better. As per http://www.dell.com/support/home/us/en/04/product-support/product/xps-15-9530/drivers an update to your BIOS is available (A06). If you update to this following https://help.ubuntu.com/community/BiosUpdate does it change anything? If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
> sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
>
> Please note your current BIOS is already in the Bug Description, so
> posting this on the old BIOS would not be helpful. As well, you don't
> have to create a new bug report.
>
> For more on BIOS updates and linux, please see
> https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
> .
>
> Once the BIOS is updated, then please mark this report Status Confirmed.
>
> Thank you for your understanding.
>
> ** Tags added: bios-outdated-a06
>
> ** Changed in: linux (Ubuntu)
> Importance: Undecided => Low
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1377320
>
> Title:
> [Dell Inc. XPS 15 9530] suspend/resume failure
>
> Status in “linux” package in Ubuntu:
> Incomplete
>
> Bug description:
> i don't know
>
> ProblemType: KernelOops
> DistroRelease: Ubuntu 14.10
> Package: linux-image-3.16.0-20-generic 3.16.0-20.27
> ProcVersionSignature: Ubuntu 3.16.0-20.27-generic 3.16.3
> Uname: Linux 3.16.0-20-generic x86_64
> Annotation: This occured during a previous suspend and prevented it from resuming properly.
> ApportVersion: 2.14.7-0ubuntu2
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC1: john 2186 F.... pulseaudio
> /dev/snd/controlC0: john 2186 F.... pulseaudio
> Date: Fri Oct 3 14:22:14 2014
> DuplicateSignature: suspend/resume:Dell Inc. XPS 15 9530:A02
> ExecutablePath: /usr/share/apport/apportcheckresume
> Failure: suspend/resume
> HibernationDevice: RESUME=UUID=1404fc19-3ff2-40cd-913a-01e8a9f505cf
> InstallationDate: Installed on 2014-09-30 (2 days ago)
> InstallationMedia: Ubuntu 14...

[John Skottis (giannissc)]

A06
07/16/04

I am pretty sure that in every case firefox was also open and I had many tabs open. I don't know if this will help.

> Date: Wed, 8 Oct 2014 11:31:54 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 1377320] Re: [Dell Inc. XPS 15 9530] suspend/resume failure
>
> john skot, could you please provide the output of the following terminal command:
> sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1377320
>
> Title:
> [Dell Inc. XPS 15 9530] suspend/resume failure
>
> Status in “linux” package in Ubuntu:
> Incomplete
>
> Bug description:
> i don't know
>
> ProblemType: KernelOops
> DistroRelease: Ubuntu 14.10
> Package: linux-image-3.16.0-20-generic 3.16.0-20.27
> ProcVersionSignature: Ubuntu 3.16.0-20.27-generic 3.16.3
> Uname: Linux 3.16.0-20-generic x86_64
> Annotation: This occured during a previous suspend and prevented it from resuming properly.
> ApportVersion: 2.14.7-0ubuntu2
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC1: john 2186 F.... pulseaudio
> /dev/snd/controlC0: john 2186 F.... pulseaudio
> Date: Fri Oct 3 14:22:14 2014
> DuplicateSignature: suspend/resume:Dell Inc. XPS 15 9530:A02
> ExecutablePath: /usr/share/apport/apportcheckresume
> Failure: suspend/resume
> HibernationDevice: RESUME=UUID=1404fc19-3ff2-40cd-913a-01e8a9f505cf
> InstallationDate: Installed on 2014-09-30 (2 days ago)
> InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20140923)
> InterpreterPath: /usr/bin/python3.4
> MachineType: Dell Inc. XPS 15 9530
> ProcCmdline: /usr/bin/python3 /usr/share/apport/apportcheckresume
> ProcEnviron:
> TERM=linux
> PATH=(custom, no user)
> ProcFB: 0 inteldrmfb
> ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.16.0-20-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
> PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
> RelatedPackageVersions:
> linux-restricted-modules-3.16.0-20-generic N/A
> linux-backports-modules-3.16.0-20-generic N/A
> linux-firmware 1.134
> SourcePackage: linux
> Title: [Dell Inc. XPS 15 9530] suspend/resume failure
> UpgradeStatus: No upgrade log present (probably fresh install)
> UserGroups:
>
> dmi.bios.date: 12/18/2013
> dmi.bios.vendor: Dell Inc.
> dmi.bios.version: A02
> dmi.board.name: XPS 15 9530
> dmi.board.vendor: Dell Inc.
> dmi.board.version: A02
> dmi.chassis.type: 8
> dmi.chassis.vendor: Dell Inc.
> dmi.chassis.version: Not Specified
> dmi.modalias: dmi:bvnDellInc.:bvrA02:bd12/18/2013:svnDellInc.:pnXPS159530:pvrA02:rvnDellInc.:rnXPS159530:rvrA02:cvnDellInc.:ct8:cvrNotSpecified:
> dmi.product.name: XPS 15 9530
> dmi.product.version: A02
> dmi.sys.vendor: Dell Inc.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/137732...

[penalvch (penalvch)]

john skot, could you please test the latest upstream kernel available from the very top line at the top of the page (not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested exactly shown as:
kernel-fixed-upstream-3.17

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description.

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

[John Skottis (giannissc)]

kernel-fixed-upstream-3.17

I havent noticed any freezes or suspends that won't resume but compiz issues on startup are still present

> Date: Wed, 8 Oct 2014 23:39:15 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 1377320] Re: [Dell Inc. XPS 15 9530] suspend/resume failure
>
> john skot, could you please test the latest upstream kernel available from the very top line at the top of the page (not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
> kernel-fixed-upstream
> kernel-fixed-upstream-VERSION-NUMBER
>
> where VERSION-NUMBER is the version number of the kernel you tested exactly shown as:
> kernel-fixed-upstream-3.17
>
> This can be done by clicking on the yellow circle with a black pencil
> icon next to the word Tags located at the bottom of the bug description.
>
> If the mainline kernel does not fix this bug, please add the following tags:
> kernel-bug-exists-upstream
> kernel-bug-exists-upstream-VERSION-NUMBER
>
> Once testing of the upstream kernel is complete, please mark this bug's
> Status as Confirmed. Please let us know your results. Thank you for your
> understanding.
>
> ** Tags removed: bios-outdated-a06
> ** Tags added: latest-bios-a06
>
> ** Changed in: linux (Ubuntu)
> Importance: Low => Medium
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1377320
>
> Title:
> [Dell Inc. XPS 15 9530] suspend/resume failure
>
> Status in “linux” package in Ubuntu:
> Incomplete
>
> Bug description:
> i don't know
>
> ProblemType: KernelOops
> DistroRelease: Ubuntu 14.10
> Package: linux-image-3.16.0-20-generic 3.16.0-20.27
> ProcVersionSignature: Ubuntu 3.16.0-20.27-generic 3.16.3
> Uname: Linux 3.16.0-20-generic x86_64
> Annotation: This occured during a previous suspend and prevented it from resuming properly.
> ApportVersion: 2.14.7-0ubuntu2
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC1: john 2186 F.... pulseaudio
> /dev/snd/controlC0: john 2186 F.... pulseaudio
> Date: Fri Oct 3 14:22:14 2014
> DuplicateSignature: suspend/resume:Dell Inc. XPS 15 9530:A02
> ExecutablePath: /usr/share/apport/apportcheckresume
> Failure: suspend/resume
> HibernationDevice: RESUME=UUID=1404fc19-3ff2-40cd-913a-01e8a9f505cf
> InstallationDate: Installed on 2014-09-30 (2 days ago)
> InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20140923)
> InterpreterPath: /usr/bin/python3.4
> MachineType: Dell Inc. XPS 15 9530
> ProcCmdline: /usr/bin/python3 /usr/share/apport/apportcheckresume
> ProcEnviron:
> TERM=linux
> PATH=(custom, no user)
> ProcFB: 0 inteldrmfb
> ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.16.0-20-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
> PulseList: Error: command ['pacm...

[penalvch (penalvch)]

john skot, the next step is to fully reverse bisect the kernel in order to identify the fix commit. Could you please do this following https://wiki.ubuntu.com/Kernel/KernelBisection#How_do_I_reverse_bisect_the_upstream_kernel.3F ?

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]