DisplayPort monitor not properly detected via HP ultraslim docking station 2013

[Alex Maguran]

DisplayPort monitor not properly detected via HP ultraslim docking station 2013

My configuration:
- Ubuntu 14.04, with all updates (3.13.0-36.63-generic 3.13.11.6)
- EliteBook 850 G1 connected to a HP ultraslim docking station 2013.
- 1 Dell 2209WA connected to the VGA port of the docking
- 1 Dell P2414H connected to the DP of the docking

Currently I have the lateste fglrx (14.301.1001), but if was the same with the version from Ubuntu repo.

This is the output from xrandr:
Screen 0: minimum 320 x 200, current 1680 x 1050, maximum 8192 x 8192
eDP1 connected (normal left inverted right x axis y axis)
   1920x1080 60.4 + 59.9 40.3
   1680x1050 60.0 59.9
   1600x1024 60.2
   1400x1050 60.0
   1280x1024 60.0
   1440x900 59.9
   1280x960 60.0
   1360x768 59.8 60.0
   1152x864 60.0
   1024x768 60.0
   800x600 60.3 56.2
   640x480 59.9
DP1 disconnected (normal left inverted right x axis y axis)
HDMI1 disconnected (normal left inverted right x axis y axis)
DP2 connected primary 1680x1050+0+0 (normal left inverted right x axis y axis) 474mm x 296mm
   1680x1050 60.0*+
   1280x1024 75.0 60.0
   1152x864 75.0
   1024x768 75.1 60.0
   800x600 75.0 60.3
   640x480 75.0 60.0
   720x400 70.1
HDMI2 disconnected (normal left inverted right x axis y axis)

There is some scrambled image displayed on the DP monitor like in the attached image.

---
ApportVersion: 2.14.1-0ubuntu3.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC3: amaguran 2383 F.... pulseaudio
 /dev/snd/controlC2: amaguran 2383 F.... pulseaudio
 /dev/snd/controlC0: amaguran 2383 F.... pulseaudio
 /dev/snd/controlC1: amaguran 2383 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
InstallationDate: Installed on 2014-06-08 (135 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: Hewlett-Packard HP EliteBook 850 G1
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-37-generic root=UUID=26de6228-15cb-4089-8788-f4a0fd918347 ro splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-37.64-generic 3.13.11.7
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-37-generic N/A
 linux-backports-modules-3.13.0-37-generic N/A
 linux-firmware 1.127.7
Tags: trusty
Uname: Linux 3.13.0-37-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 07/28/2014
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: L71 Ver. 01.20
dmi.board.name: 198F
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 15.55
dmi.chassis.asset.tag: CNU4199369
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvrL71Ver.01.20:bd07/28/2014:svnHewlett-Packard:pnHPEliteBook850G1:pvrA3009DD10303:rvnHewlett-Packard:rn198F:rvrKBCVersion15.55:cvnHewlett-Packard:ct10:cvr:
dmi.product.name: HP EliteBook 850 G1
dmi.product.version: A3009DD10303
dmi.sys.vendor: Hewlett-Packard

[Alex Maguran (amaguran)]

Image on the DP monitor

[Alex Maguran (amaguran)]

Observation: the monitor is properly detected if I plug it in directly the laptop's DP.

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1376581

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.17 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.17-rc7-utopic/

[R. Becke (subscribe-becke)]

I have the same issue.
My configuration:
- Ubuntu 14.04, with all updates (Ubuntu 3.13.0-37.64-generic 3.13.11.7)
- EliteBook 840 G1 connected to a HP ultraslim docking station 2013.
- 1 Acer B273HU connected to the DP of the docking

FGLRX: linux-amd-catalyst-14.6-beta-v1.0-jul11.zip: fglrx-14.20
(I had to install the following packages:
sudo apt-get install dh-modaliases execstack dkms lib32gcc1 build-essential xserver-xorg-dev
Before I could then finally build the package:
~/Downloads/fglrx-14.20$ sudo ./amd-driver-installer-14.20-x86.x86_64.run --buildpkg Ubuntu/trusty
And install it:
~/Downloads/fglrx-14.20$ sudo dpkg -i fglrx_*.deb fglrx-amdcccle_*.deb
)

When connecting the monitor to the DP of the Laptop everything works fine.
When connecting the monitor to the DP of the Docking Station nothing happens.

One more thing to mention is that when using the official driver: "Using X.Org X server - AMD/ATI display driver wrapper from xserver-xorg-video-ati (open source, tested)"
Then the DP of the docking station works fine (but the rendering on the external monitor is ugly: tearing, artifacts, etc.)

[R. Becke (subscribe-becke)]

In addition to the internal DP the VGA Port of Docking Station works as well fine (so finally only the 2 DPs of the Docking Station don't work).
Connecting my monitor the the VGA Port of the Docking Station is for me an "acceptable" work-around until AMD (or HP) have fixed this issue.

[R. Becke (subscribe-becke)]

This bug is as well reported in the HP forum:
http://h30434.www3.hp.com/t5/Notebook-Hardware/External-Display-on-HP-2013-UltraSlim-Docking-Station-with/m-p/4340190/highlight/false#M143477

[Alex Maguran (amaguran)]

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[safouan (tahasaf)]

I have the same issue.

My configuration:
- Ubuntu 14.04, with all updates
- EliteBook 840 G1 connected to a HP ultraslim docking station 2013.
- 1 HP z27i connected to the DP of the docking
- xserver-xorg-video-ati

When connecting the monitor to the DP of the Laptop everything works fine.
When connecting the monitor to the DP of the Docking Station, it is very ugly: tearing, artifacts, etc.

please help

[andrea (a-zorzetto)]

Hi all,
as suggested, I tried to install the latest v3.17 kernel[0] in Ubuntu 14.10.

Hardware:
elitebook 840
hp ultraslim docking station 2013

Software Ubuntu 14.10
- with both the default kernel and the 3.17
- without using AMD drivers
- installing the drivers available in the Additional Drivers tool (fglrx)
- installing the drivers downloaded from the AMD website

In the best situation, the external monitors are not rightly recognized (just 1 monitor with a lower resolution) but the screen is always off.

[sergio s (cusumbos)]

Same problem here even with

4.2.0-22-generic

When connecting the monitor to the DP of the Laptop everything works fine.
When connecting the monitor to the DP docking station it is not recognized

[Ahmad Amr (aamr)]

Same for me, it isn't working at all. I use hp zbook 14 with LinuxMint 17.3

[Gytis Semenas (gytis-sem4)]

Elitebook 840 G1 here with HP 2013 UltraSlim-Docking Station.

I was able to connect and recognize the monitor via Docking Station, however the graphics are flickering and mouse seems to freeze when moving fast.

Also there are problems when dragging windows to the sides of the screen for resizing - windows keep jumping to other screens, instead of sticking to the needed one.

On the other monitor, which is connected via DP of the laptop, everything works fine.

[Arne (arne-quitschau)]

Seems to be solved with the LTSEnablementStack in 14.04.4.
I'm using kernel 4.2.0-27-generic
and X and Mesa from lts-wily.

For how to upgrade see:
https://wiki.ubuntuusers.de/LTS_Enablement_Stacks/

Works for my Folio 9480m in HP 2013 UltraSlim-Docking Station

[Gijs (blight)]

Seems to be fixed in the 16.04 (Xenial Xerus) Beta 1. I assume the fix will make its way through the final release.

Hooray! :)

[Arne (arne-quitschau)]

For the upstream kernel within 14.04.5 the problem is happening again.
In the kernel log I found issues with the i915 driver:

[drm:intel_dp_link_training_clock_recovery [i915]] *ERROR* too many full retries, give up
[drm:intel_wait_ddi_buf_idle [i915]] *ERROR* Timeout waiting for DDI BUF B idle bit

kernel: [599006.771813] WARNING: CPU: 0 PID: 914 at /build/linux-lts-xenial-Hu9lgy/linux-lts-xenial-4.4.0/drivers/gpu/drm/i915/intel_dp_mst.c:493 intel_dp_destroy_mst_connector+0x
cd/0xd0 [i915]()
kernel: [599006.771816] Disabling mst crtc failed with -22
kernel: [599006.771817] Modules linked in: xfrm_user xfrm_algo xt_addrtype br_netfilter aufs xt_nat xt_mark nf_conntrack_netbios_ns nf_conntrack_broadcast ipt_MASQUERADE nf_nat_ma
squerade_ipv4 xt_tcpudp ip6t_REJECT nf_reject_ipv6 ipt_REJECT nf_reject_ipv4 xt_conntrack ebtable_nat ebtable_broute bridge stp llc ebtable_filter ebtables ip6table_nat nf_conntrack_ipv6 nf_defrag_ipv6 nf_na
t_ipv6 ip6table_mangle ip6table_security ip6table_raw ip6table_filter ip6_tables iptable_nat nf_conntrack_ipv4 nf_defrag_ipv4 nf_nat_ipv4 nf_nat nf_conntrack iptable_mangle iptable_security iptable_raw iptab
le_filter ip_tables x_tables arc4 cmac hp_wmi sparse_keymap snd_hda_codec_realtek snd_hda_codec_hdmi snd_hda_codec_generic snd_usb_audio snd_usbmidi_lib snd_hda_intel snd_hda_codec snd_hda_core snd_hwdep snd
_seq_midi intel_rapl snd_seq_midi_event snd_rawmidi x86_pkg_temp_thermal intel_powerclamp coretemp uvcvideo videobuf2_vmalloc kvm_intel videobuf2_memops iwlmvm snd_seq snd_pcm videobuf2_v4l2 mac80211 kvm vid
eobuf2_core irqbypass v4l2_common videodev iwlwifi joydev snd_seq_device serio_raw media hid_plantronics snd_timer input_leds cfg80211 rtsx_pci_ms btusb btrtl memstick btbcm snd btintel rfcomm bnep soundcore
 bluetooth shpchp lpc_ich mei_me mei 8250_fintek mac_hid tpm_infineon hp_accel lis3lv02d hp_wireless input_polldev parport_pc ppdev lp parport drbg ansi_cprng dm_crypt hid_generic usbhid hid crct10dif_pclmul
 crc32_pclmul rtsx_pci_sdmmc i915 aesni_intel aes_x86_64 lrw gf128mul glue_helper ablk_helper cryptd i2c_algo_bit drm_kms_helper psmouse syscopyarea sysfillrect sysimgblt e1000e fb_sys_fops ahci drm libahci
ptp rtsx_pci pps_core wmi video fjes
kernel: [599006.771937] CPU: 0 PID: 914 Comm: kworker/0:2 Tainted: G W 4.4.0-34-generic #53~14.04.1-Ubuntu
kernel: [599006.771939] Hardware name: Hewlett-Packard HP EliteBook Folio 9480m/22DA, BIOS M85 Ver. 01.01 07/03/2014
kernel: [599006.771951] Workqueue: events drm_dp_destroy_connector_work [drm_kms_helper]
kernel: [599006.771954] 0000000000000000 ffff88024495fce8 ffffffff813d438c ffff88024495fd30
kernel: [599006.771958] ffffffffc030c7c0 ffff88024495fd20 ffffffff8107d776 ffff880241726000
kernel: [599006.771961] ffff8802408c0800 ffff880241471a50 ffff880241471650 ffff880241725810
kernel: [599006.771965] Call Trace:
kernel: [599006.771972] [<ffffffff813d438c>] dump_stack+0x63/0x87
kernel: [599006.771978] [<ffffffff8107d776>] warn_slowpath_common+0x86/0xc0
kernel: [599006.771981] [<ffffffff8107d7fc>] warn_slowpath_fmt+0x4c/0x50
kernel: [599006.771991] [<ffffffffc017c354>] ? drm_atomic_helper_set_config+0x94/0xb0 [drm_kms_helper]
kernel...

[penalvch (penalvch)]

Alex Maguran, to clarify, if you completely uninstall the fglrx driver, is this still reproducible?

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]