[Acer Aspire 5750] hibernate/resume failure

[eddiebeer]

System hibernated due to empty battery. But wouldn't wake up with the adaptor connected.

ProblemType: KernelOops
DistroRelease: Ubuntu 14.10
Package: linux-image-3.16.0-17-generic 3.16.0-17.23
ProcVersionSignature: Ubuntu 3.16.0-17.23-generic 3.16.3
Uname: Linux 3.16.0-17-generic x86_64
Annotation: This occured during a previous hibernate and prevented it from resuming properly.
ApportVersion: 2.14.7-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: gdm 1951 F.... pulseaudio
                      erwin 2626 F.... pulseaudio
Date: Wed Sep 24 10:28:03 2014
DuplicateSignature: hibernate/resume:Acer Aspire 5750:V1.13
ExecutablePath: /usr/share/apport/apportcheckresume
Failure: hibernate/resume
HibernationDevice: RESUME=UUID=f5de7790-a1af-4ddc-bc56-e9ceed5b4372
InstallationDate: Installed on 2014-06-19 (96 days ago)
InstallationMedia: Ubuntu-GNOME 14.04 LTS "Trusty Tahr" - Release amd64 (20140416.2)
InterpreterPath: /usr/bin/python3.4
Lsusb:
 Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
 Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 001 Device 003: ID 064e:d250 Suyin Corp.
 Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Acer Aspire 5750
ProcCmdline: /usr/bin/python3 /usr/share/apport/apportcheckresume
ProcEnviron:
 TERM=linux
 PATH=(custom, no user)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-17-generic root=UUID=75c179e5-e8c3-46a4-8edc-8ad5c8137568 ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.16.0-17-generic N/A
 linux-backports-modules-3.16.0-17-generic N/A
 linux-firmware 1.134
SourcePackage: linux
Title: [Acer Aspire 5750] hibernate/resume failure
UpgradeStatus: Upgraded to utopic on 2014-09-14 (9 days ago)
UserGroups:

dmi.bios.date: 08/17/2011
dmi.bios.vendor: Acer
dmi.bios.version: V1.13
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: JE50_HR
dmi.board.vendor: Acer
dmi.board.version: Base Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: V1.13
dmi.modalias: dmi:bvnAcer:bvrV1.13:bd08/17/2011:svnAcer:pnAspire5750:pvrV1.13:rvnAcer:rnJE50_HR:rvrBaseBoardVersion:cvnAcer:ct10:cvrV1.13:
dmi.product.name: Aspire 5750
dmi.product.version: V1.13
dmi.sys.vendor: Acer

[Brad Figg (brad-figg)]

This change was made by a bot.

[penalvch (penalvch)]

eddiebeer, thank you for reporting this and helping make Ubuntu better. As per http://us.acer.com/ac/en/US/content/drivers an update to your BIOS is available (1.21). If you update to this following https://help.ubuntu.com/community/BiosUpdate does it change anything? If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Once the BIOS is updated, then please mark this report Status Confirmed.

Thank you for your understanding.

[eddiebeer (erwin-van-klinken)]

Hi Christopher,

I'm not that keen on updating the BIOS, some bad experience the past. It
was the first time the problem occured I will try to reproduce it, but the
problem hasn't occured again yet. Maybe it was due to the battery being
empty (needs replacing) the system didn't have enough time to go in te
hibernation properly. I will monitor the system to see what happens when it
occurs again I will do Bios update.

Regards,

Erwin

On Wed, Sep 24, 2014 at 12:31 PM, Christopher M. Penalver <
<email address hidden>> wrote:

> eddiebeer, thank you for reporting this and helping make Ubuntu better. As
> per http://us.acer.com/ac/en/US/content/drivers an update to your BIOS is
> available (1.21). If you update to this following
> https://help.ubuntu.com/community/BiosUpdate does it change anything? If
> it doesn't, could you please both specify what happened, and provide the
> output of the following terminal command:
> sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
>
> Please note your current BIOS is already in the Bug Description, so
> posting this on the old BIOS would not be helpful. As well, you don't
> have to create a new bug report.
>
> For more on BIOS updates and linux, please see
> https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
> .
>
> Once the BIOS is updated, then please mark this report Status Confirmed.
>
> Thank you for your understanding.
>
> ** Changed in: linux (Ubuntu)
> Importance: Undecided => Low
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>
> ** Tags added: bios-outdated-1.221
>
> ** Tags removed: bios-outdated-1.221
> ** Tags added: bios-outdated-1.21
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1373300
>
> Title:
> [Acer Aspire 5750] hibernate/resume failure
>
> Status in “linux” package in Ubuntu:
> Incomplete
>
> Bug description:
> System hibernated due to empty battery. But wouldn't wake up with the
> adaptor connected.
>
> ProblemType: KernelOops
> DistroRelease: Ubuntu 14.10
> Package: linux-image-3.16.0-17-generic 3.16.0-17.23
> ProcVersionSignature: Ubuntu 3.16.0-17.23-generic 3.16.3
> Uname: Linux 3.16.0-17-generic x86_64
> Annotation: This occured during a previous hibernate and prevented it
> from resuming properly.
> ApportVersion: 2.14.7-0ubuntu2
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: gdm 1951 F.... pulseaudio
> erwin 2626 F.... pulseaudio
> Date: Wed Sep 24 10:28:03 2014
> DuplicateSignature: hibernate/resume:Acer Aspire 5750:V1.13
> ExecutablePath: /usr/share/apport/apportcheckresume
> Failure: hibernate/resume
> HibernationDevice: RESUME=UUID=f5de7790-a1af-4ddc-bc56-e9ceed5b4372
> InstallationDate: Installed on 2014-06-19 (96 days ago)
> InstallationMedia: Ubuntu-GNOME 14.04 LTS "Trusty Tahr" - Release amd64
> (20140416.2)
> InterpreterPath: /usr/bin/python3.4
> Lsusb:
> Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching
> Hub
> Bus 002 Device 001: ID 1d6b:0002 Linu...

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]