[FUJITSU SIEMENS AMILO Xi 3650] suspend/resume failure

[Michael Eilers]

[FUJITSU SIEMENS AMILO Xi 3650] suspend/resume failure

ProblemType: KernelOops
DistroRelease: Ubuntu 14.10
Package: linux-image-3.16.0-13-generic 3.16.0-13.19
ProcVersionSignature: Ubuntu 3.16.0-13.19-generic 3.16.1
Uname: Linux 3.16.0-13-generic x86_64
Annotation: This occured during a previous suspend and prevented it from resuming properly.
ApportVersion: 2.14.7-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: eilers 3484 F.... pulseaudio
 /dev/snd/controlC1: eilers 3484 F.... pulseaudio
Date: Sat Sep 6 16:01:38 2014
DuplicateSignature: suspend/resume:FUJITSU SIEMENS AMILO Xi 3650:1.0E-0019-0021
ExecutablePath: /usr/share/apport/apportcheckresume
ExecutableTimestamp: 1409826875
Failure: suspend/resume
HibernationDevice: RESUME=UUID=e6ce665f-bdb3-4acf-be54-40e1810428c6
InstallationDate: Installed on 2012-05-02 (857 days ago)
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
InterpreterPath: /usr/bin/python3.4
MachineType: FUJITSU SIEMENS AMILO Xi 3650
ProcCmdline: /usr/bin/python3 /usr/share/apport/apportcheckresume
ProcCwd: /
ProcEnviron:
 TERM=linux
 PATH=(custom, no user)
ProcFB: 0 nouveaufb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-13-generic root=UUID=a5ef7077-8e0e-49c4-ab40-ddb00fba42de ro drm.debug=0xe plymouth:debug
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.16.0-13-generic N/A
 linux-backports-modules-3.16.0-13-generic N/A
 linux-firmware 1.133
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
Title: [FUJITSU SIEMENS AMILO Xi 3650] suspend/resume failure
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

dmi.bios.date: 11/12/2008
dmi.bios.vendor: Phoenix
dmi.bios.version: 1.0E-0019-0021
dmi.board.name: XY680
dmi.board.vendor: FUJITSU SIEMENS
dmi.board.version: 0.3B
dmi.chassis.type: 10
dmi.chassis.vendor: FUJITSU SIEMENS
dmi.chassis.version: Version 1.0
dmi.modalias: dmi:bvnPhoenix:bvr1.0E-0019-0021:bd11/12/2008:svnFUJITSUSIEMENS:pnAMILOXi3650:pvr10600978653:rvnFUJITSUSIEMENS:rnXY680:rvr0.3B:cvnFUJITSUSIEMENS:ct10:cvrVersion1.0:
dmi.product.name: AMILO Xi 3650
dmi.product.version: 10600978653
dmi.sys.vendor: FUJITSU SIEMENS

[Brad Figg (brad-figg)]

This change was made by a bot.

[Kristen French (frenchkl)]

I believe I am having the same or similar issue. Running Edubuntu (ubuntu 14.04 LTS) on a Dell Latitude E6400 laptop.

Symptoms: if lid is closed, causing the computer to go into suspend (according to the settings), it will crash when the lid is opened again. The screen comes up, but the keyboard will not respond when I try to enter the password, nor can I use the shut down menu. I do believe that when a mouse is plugged in, I have been able to use the shut down menu, as long as I do not attempt to use the keyboard at all before doing that.

The only way out once it freezes is to hold down the power key for a hard shutdown.

Let me know if there is anything I can do to generate a report for you.

[Michael Eilers (eilers)]

Here are the requested informations:

eilers@AMILO-Xi-3650:~$ sudo dmidecode -s bios-version && sudo dmidecode
-s bios-release-date
[sudo] password for eilers:
1.0H-0019-0024
04/15/2010
eilers@AMILO-Xi-3650:~$

BIOS update does not help :(.
The suspend/resume functionality on lid closing/opening works for me for
years without problems. During the last update/dist-upgrade I switched
from NVIDIA driver to Noveau driver. Maybe that is the area where the root
cause has to be searched.

Kind Regards,
Michael

> Michael Eilers, thank you for reporting this and helping make Ubuntu
> better. As per http://support.ts.fujitsu.com/Download/ShowFiles.asp an
> update to your BIOS is available (1.0H). If you update to this following
> https://help.ubuntu.com/community/BiosUpdate does it change anything? If
> it doesn't, could you please both specify what happened, and provide the
> output of the following terminal command:
> sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
>
> Please note your current BIOS is already in the Bug Description, so
> posting this on the old BIOS would not be helpful. As well, you don't
> have to create a new bug report.
>
> For more on BIOS updates and linux, please see
> https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
> .
>
> Once the BIOS is updated, then please mark this report Status Confirmed.
>
> Thank you for your understanding.
>
> Kristen French, thank you for your comment. Unfortunately, this bug report
> is not scoped to you, your hardware, or your problem. So your hardware and
> problem may be tracked, could you please file a new report with Ubuntu by
> executing the following in a terminal while booted into the default Ubuntu
> kernel (not a mainline one) via:
> ubuntu-bug linux
>
> For more on this, please read the official Ubuntu documentation:
> Ubuntu Bug Control and Ubuntu Bug Squad:
> https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
> Ubuntu Kernel Team:
> https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
> Ubuntu Community:
> https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
>
> When opening up the new report, please feel free to subscribe me to it.
>
> As well, please do not announce in this report you created a new bug
> report.
>
> Thank you for your understanding.
>
> Helpful bug reporting tips:
> https://wiki.ubuntu.com/ReportingBugs
>
> ** Tags added: bios-outdated-1.0h
>
> ** Changed in: linux (Ubuntu)
> Importance: Undecided => Low
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1366330
>
> Title:
> [FUJITSU SIEMENS AMILO Xi 3650] suspend/resume failure
>
> Status in “linux” package in Ubuntu:
> Incomplete
>
> Bug description:
> [FUJITSU SIEMENS AMILO Xi 3650] suspend/resume failure
>
> ProblemType: KernelOops
> DistroRelease: Ubuntu 14.10
> Package: linux-image-3.16.0-13-generic 3.16.0-13.19
> ProcVersionSignature: Ubuntu 3.16.0-13.19-generic 3.16.1
> Uname: Linux 3.16.0-13-generic x86_64
> A...

[penalvch (penalvch)]

Michael Eilers, just to clarify, it was working after the most recent update, but it only stopped worked when you switched drivers from nvidia to nouveau?

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]