[HP 255 G1 Notebook PC] Synaptics Touchpad not Working after upgrade from 12.04.1 LTS to 14.04.1 LTS

[Paul Stephenson]

Have only just bought this laptop.

WORKAROUND: Touchpad worked fine in non UEFI mode.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-34-generic 3.13.0-34.60
ProcVersionSignature: Ubuntu 3.13.0-34.60-generic 3.13.11.4
Uname: Linux 3.13.0-34-generic x86_64
NonfreeKernelModules: fglrx
ApportVersion: 2.14.1-0ubuntu3.3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: paul 2101 F.... pulseaudio
 /dev/snd/controlC0: paul 2101 F.... pulseaudio
CurrentDesktop: Unity
Date: Thu Aug 28 12:55:56 2014
DistributionChannelDescriptor:
 # This is a distribution channel descriptor
 # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
 canonical-oem-stella-anaheim-precise-amd64-20130424-1
HibernationDevice: RESUME=UUID=116415ec-3f46-402a-a2a4-aebd87698d48
InstallationDate: Installed on 2014-03-05 (175 days ago)
InstallationMedia: Ubuntu 12.04 "Precise" - Build amd64 LIVE Binary 20130424-09:51
MachineType: Hewlett-Packard HP 255 G1 Notebook PC
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-34-generic root=UUID=f42726b4-109b-4962-ae3b-009bfb6543b0 ro i915.modeset=1 quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-34-generic N/A
 linux-backports-modules-3.13.0-34-generic N/A
 linux-firmware 1.127.5
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
UpgradeStatus: Upgraded to trusty on 2014-08-16 (11 days ago)
dmi.bios.date: 06/26/2013
dmi.bios.vendor: Insyde
dmi.bios.version: F.37
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 188B
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 69.18
dmi.chassis.asset.tag: 5CG410D2QY
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.37:bd06/26/2013:svnHewlett-Packard:pnHP255G1NotebookPC:pvr088E130000005910000600010:rvnHewlett-Packard:rn188B:rvrKBCVersion69.18:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP 255 G1 Notebook PC
dmi.product.version: 088E130000005910000600010
dmi.sys.vendor: Hewlett-Packard

[Paul Stephenson (paul-tancove)]

Output from following attached:-
dmesg
cat /proc/bus/input/devices > ~/devices
cat /proc/version_signature > version.log
sudo lspci -vnvn > lspci-vnvn.log

synclient shows synaptics driver not loaded
dmesg shows it detected though

NB This device worked fine prior to the upgrade.

Thanks

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.17 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.17-rc2-utopic/

[Paul Stephenson (paul-tancove)]

Errors occurred during installation of upstream kernel as per attached file "Kernel R17 Terminal Output.txt". These were substantially the same as during the 14.04.1 upgrade (oem-ethernet, oem-wireless plus 1 or 2 others) and also the same as the upgrade to my mythtv pc. Similar issues afterwards - loss of keyboard (wireless on mythtv) on both 14.04.1 and loss of network on all upgrades. All autocorrected after a couple of reboots. Only outstanding issue on HP laptop is the touchpad and boot time message "systemd-udevd failed to execute /lib/udev/keymap". Exact details on request if relevant to this bug.

At this point (R17 Kernel), touchpad still not working. Please advise if further work required on this, otherwise it can be marked as confirmed and tag 'kernel-bug-exists-upstream' added

[Brad Figg (brad-figg)]

This change was made by a bot.

[Paul Stephenson (paul-tancove)]

Please note that the following bug exists but has been closed as a workaround was found.

https://bugs.launchpad.net/ubuntu/+bug/1326822

I have also found the same workaround from Google

http://osdir.com/ml/ubuntu-bugs/2014-08/msg10478.html

Presumably then this is not a Kernel issue. I did work through the guidelines before filing this though.

Could you please advise the next step. I bought this with Ubuntu pre-installed to avoid having to do an install from scratch so would prefer not to go down that route.

Kind regards

[Paul Stephenson (paul-tancove)]

At long last I have managed to do this BIOS update. The BIOS updates suppled for the machine can only be applied in windows 7 or 8. Have tried XP and although the logfile says that XP is supported it BSOD'd on me. I tried FREEDOS but this was time wasting because:-
   a) A floppy image is too small
   b) USB has to be NTFS formatted not FAT32, screen just flickers
   c) After burning the 10MB image to CD and booting from that you find that the BIOS installer will not run under DOS despite FREEDOS being an alternative to windows and Ubuntu. A bit remiss of HP I think.

I had to download a win7 installation dvd ISO, burn it to DVD, boot from this, select repair, then run a command prompt. I had the update file (sp65847.exe) on a USB memory stick which became drive C:.

The BIOS flashed ok but ended very abruptly in a reboot and wouldn't reboot initially as had tried booting from the flash drive which wasn't NTFS. After powering off/ on again it then implemented some other changes before rebooting as normal.

No change to the touch pad though, still unuseable. Output from above two commands as follows:-

paul@tancove-lt2:~$ sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
[sudo] password for paul:
F.45
02/10/2014

Only issue on reboot was a cmos checksum failure which the machine did a reset to, and advised checking BIOS params. Only thing I noticed was that the virtual machine facility was switched off in the BIOS which I turned on again.

[Paul Stephenson (paul-tancove)]

Have downloaded Ubuntu 14.04 LTS installation DVD and booted from this as "Live". Two boot options in BIOS relating to this - boot in UEFI mode and boot in non UEFI. Booted in non UEFI mode as had seen mention that someone had cured similar issue by installing in UEFI mode so seemed a worthwhile exercise. Touchpad worked fine in non UEFI mode. Not sure what this means as have been out of mainstream IT loop for a few years now. Last systems I supported were XP based so not sure what UEFI is all about.

[penalvch (penalvch)]

Paul Stephenson, does the touchpad continue to work if you install via non-UEFI mode, and reboot into this via non-UEFI mode?

As well, does the touchpad work in a UEFI mode live environment via http://cdimage.ubuntu.com/daily-live/current/ ?

[Paul Stephenson (paul-tancove)]

First option (default) on Boot option menu is currently "CD/DVD UEFI MODE" however system will not boot in this mode from live dvd - boot error message "Could Not Open \EFI\BOOT\FALLBACK.EFL:14".

Booting from live DVD and rebooting from this (all in non-UEFI mode) and the touchpad works ok, even on the boot options (try Ubuntu or Install). Rebooting from live to currently installed version causes touchpad to not work again.

Have not tried daily live image in UEFI mode as system would appear not to boot in that mode, or does it ned pointing to a different file.

Wondering if the file path was in the BIOS I powered the machine back on but failed to hit Esc in time. It went into the Grub menu and then started booting but it paused with a white screen for a long time so I pressed Esc again. It carried on booting and the touchpad worked. All attempts to replicate this have failed and the touchpad persistently does not work.

[Brad Figg (brad-figg)]

This change was made by a bot.

[penalvch (penalvch)]

Paul Stephenson, just to clarify https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1362584/comments/5 :
>"This device worked fine prior to the upgrade."

What was the most recent release prior to Trusty that this worked in?

As well, was this in UEFI or non-UEFI mode?

[Paul Stephenson (paul-tancove)]

Christopher M. Penalver (penalvch), The notepad was purchased earlier this year and had the previous LTS version of Ubuntu (12.04?) preinstalled. I believe that it was in non-UEFI mode as I have not made any changes to this (see below). It was upgraded directly to the current LTS release, 14.04 and it was at this point that the touchpad stopped working.

I have just tried booting on an older version of the kernel 3.5.0-54 from the boot menu, and the touchpad still does not work.

I just tried booting in UEFI mode (by disabling legacy mode) from the hard drive but the BIOS reports that there is no operating system on the drive. Re-enabled legacy mode and booted as normal but still no touchpad.

[penalvch (penalvch)]

Paul Stephenson, for regression testing purposes, could you please test 12.04.0 with kernel 3.2.x (not 12.04.3 or some other variant) via http://old-releases.ubuntu.com/releases/12.04.0/ and advise to the results?

[Paul Stephenson (paul-tancove)]

Christopher M. Penalver (penalvch), Have booted from Live CD 12.4 AMD 64 Desktop and touchpad works fine. System is reported as 12.4 LTS and uname -a reports kernel as 3.2.0-23

[penalvch (penalvch)]

Paul Stephenson, could you please test the latest upstream kernel available from the very top line at the top of the page (the release names are irrelevant for testing, and please do not test the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue.

If the test did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested exactly shown as:
kernel-fixed-upstream-3.18-rc7

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description.

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

[Paul Stephenson (paul-tancove)]

Christopher M. Penalver (penalvch), I have installed the latest upstream kernel (3.18.0-031800rc7). There were several errors during the removal of the previous upstream kernel and several errors during the installation of this one similar to those experienced when installing the R17 upstream kernel. The system did boot however but on every reboot of this latest kernel there are 5 or 6 system problems detected.
I have retained the terminal output from both the uninstall and the install.
The touchpad still refuses to work on the latest upstream kernel.

As the touchpad works ok when the system is booted from the 14.04.1 live dvd, presumably this is the same kernel as that upgraded to from 12.04.1, i.e. the one the system is booting from? It makes me think that there was an issue with the upgrade procedure and that maybe the issue is with the device driver or configuration file.

[Paul Stephenson (paul-tancove)]

Have just found an article on Ask Ubuntu http://askubuntu.com/questions/337049/how-can-i-install-a-synaptics-pointing-driver regarding what should appear in the file /var/log/Xorg.0.log. Having checked the log file I found the following showing why the Synaptic driver is not being loaded. Investigating further.

[ 26.450] (II) LoadModule: "syntp"
[ 26.469] (II) Loading /usr/lib/xorg/modules/input/syntp_drv.so
[ 26.487] (II) Module syntp: vendor="Synaptics Inc."
[ 26.487] compiled for 1.13.0, module version = 1.0.0
[ 26.487] Module class: X.Org XInput Driver
[ 26.487] ABI class: X.Org XInput driver, version 18.0
[ 26.487] (EE) module ABI major version (18) doesn't match the server's version (20)
[ 26.487] (II) UnloadModule: "syntp"
[ 26.487] (II) Unloading syntp
[ 26.487] (EE) Failed to load module "syntp" (module requirement mismatch, 0)

[Paul Stephenson (paul-tancove)]

Have booted from the 14.04.1 Live DVD and examined the xorg log file.

There are no details of module "syntp" as per the above extract (found by searching for "synaptics")

The corresponding details from the Live dvd are below. The details from "Ask Ubuntu" above give details of a package "Synaptiks" which no longer exists at release 14.04. Therefore need to remove the existing package from my system and replace it with the relevant package for release 14.04.01. Can someone provide the appropriate details please. Many thanks

[ 122.618] (II) config/udev: Adding input device SynPS/2 Synaptics TouchPad (/dev/input/event6)
[ 122.619] (**) SynPS/2 Synaptics TouchPad: Applying InputClass "evdev touchpad catchall"
[ 122.619] (**) SynPS/2 Synaptics TouchPad: Applying InputClass "touchpad catchall"
[ 122.619] (**) SynPS/2 Synaptics TouchPad: Applying InputClass "Default clickpad buttons"
[ 122.619] (II) LoadModule: "synaptics"
[ 122.619] (II) Loading /usr/lib/xorg/modules/input/synaptics_drv.so
[ 122.731] (II) Module synaptics: vendor="X.Org Foundation"
[ 122.731] compiled for 1.15.0, module version = 1.7.4
[ 122.731] Module class: X.Org XInput Driver
[ 122.731] ABI class: X.Org XInput driver, version 20.0
[ 122.731] (II) Using input driver 'synaptics' for 'SynPS/2 Synaptics TouchPad'
[ 122.731] (**) SynPS/2 Synaptics TouchPad: always reports core events
[ 122.731] (**) Option "Device" "/dev/input/event6"
[ 122.748] (II) synaptics: SynPS/2 Synaptics TouchPad: ignoring touch events for semi-multitouch device
[ 122.748] (--) synaptics: SynPS/2 Synaptics TouchPad: x-axis range 1222 - 5734 (res 48)
[ 122.748] (--) synaptics: SynPS/2 Synaptics TouchPad: y-axis range 910 - 4974 (res 95)
[ 122.748] (--) synaptics: SynPS/2 Synaptics TouchPad: pressure range 0 - 255
[ 122.748] (--) synaptics: SynPS/2 Synaptics TouchPad: finger width range 0 - 15
[ 122.748] (--) synaptics: SynPS/2 Synaptics TouchPad: buttons: left right double triple
[ 122.748] (--) synaptics: SynPS/2 Synaptics TouchPad: Vendor 0x2 Product 0x7
[ 122.749] (--) synaptics: SynPS/2 Synaptics TouchPad: touchpad found
[ 122.749] (**) SynPS/2 Synaptics TouchPad: always reports core events
[ 122.760] (**) Option "config_info" "udev:/sys/devices/platform/i8042/serio1/input/input6/event6"
[ 122.760] (II) XINPUT: Adding extended input device "SynPS/2 Synaptics TouchPad" (type: TOUCHPAD, id 12)
[ 122.760] (**) synaptics: SynPS/2 Synaptics TouchPad: (accel) MinSpeed is now constant deceleration 2.5
[ 122.760] (**) synaptics: SynPS/2 Synaptics TouchPad: (accel) MaxSpeed is now 1.75
[ 122.760] (**) synaptics: SynPS/2 Synaptics TouchPad: (accel) AccelFactor is now 0.033
[ 122.761] (**) SynPS/2 Synaptics TouchPad: (accel) keeping acceleration scheme 1
[ 122.761] (**) SynPS/2 Synaptics TouchPad: (accel) acceleration profile 1
[ 122.761] (**) SynPS/2 Synaptics TouchPad: (accel) acceleration factor: 2.000
[ 122.761] (**) SynPS/2 Synaptics TouchPad: (accel) acceleration threshold: 4
[ 122.761] (--) synaptics: SynPS/2 Synaptics TouchPad: touchpad found
[ 122.762] (II) config/udev: Adding input device SynPS/2 Synaptics TouchPad (/dev/input/mous...

[penalvch (penalvch)]

Paul Stephenson, does the touchpad work in the live environment of 14.04.1?

[Paul Stephenson (paul-tancove)]

Christopher M. Penalver (penalvch), the touchpad only works when the system is booted directly from the live dvds I have tried. These are 12.04.0 and 14.04.1. It doesn't work on any kernel when booted from the hard drive.

Just to reiterate, the touchpad did work when purchased earlier this year. It came preinstalled with 12.04.1 LTS and the latest kernel it was working on was 3.5.0-54. The touchpad will not work now when booted from 3.5.0-54.

Hence my comment on update #22 that it seemed more like an upgrade/ configuration issue. I started off on this route months ago and the best "advice" seemed to be to rebuild the system from scratch. I followed all the advice about raising bugs and how to determine what category it should be and all this led me to believe that it was a kernel issue. There seems to be a lot more information available now regarding touchpad issues in general and it was this that led me to the comments on #23 and #24.

Hope this helps

Regards

[penalvch (penalvch)]

Paul Stephenson, if you do a clean install of Trusty, does the touchpad then work?

[Paul Stephenson (paul-tancove)]

Christopher M. Penalver (penalvch), have installed 14.04.1 onto a USB hard drive, rebooted from this, and yes, the touchpad works fine. Relevant section from xorg log pasted below. Rebooted from internal hard drive and touchpad not working.

Regards

[ 44.743] (II) config/udev: Adding input device SynPS/2 Synaptics TouchPad (/dev/input/event4)
[ 44.746] (**) SynPS/2 Synaptics TouchPad: Applying InputClass "evdev touchpad catchall"
[ 44.746] (**) SynPS/2 Synaptics TouchPad: Applying InputClass "touchpad catchall"
[ 44.746] (**) SynPS/2 Synaptics TouchPad: Applying InputClass "Default clickpad buttons"
[ 44.746] (II) LoadModule: "synaptics"
[ 44.747] (II) Loading /usr/lib/xorg/modules/input/synaptics_drv.so
[ 44.844] (II) Module synaptics: vendor="X.Org Foundation"
[ 44.844] compiled for 1.15.0, module version = 1.7.4
[ 44.844] Module class: X.Org XInput Driver
[ 44.844] ABI class: X.Org XInput driver, version 20.0
[ 44.844] (II) Using input driver 'synaptics' for 'SynPS/2 Synaptics TouchPad'
[ 44.844] (**) SynPS/2 Synaptics TouchPad: always reports core events
[ 44.844] (**) Option "Device" "/dev/input/event4"
[ 44.864] (II) synaptics: SynPS/2 Synaptics TouchPad: ignoring touch events for semi-multitouch device
[ 44.864] (--) synaptics: SynPS/2 Synaptics TouchPad: x-axis range 1222 - 5734 (res 48)
[ 44.864] (--) synaptics: SynPS/2 Synaptics TouchPad: y-axis range 910 - 4974 (res 95)
[ 44.864] (--) synaptics: SynPS/2 Synaptics TouchPad: pressure range 0 - 255
[ 44.864] (--) synaptics: SynPS/2 Synaptics TouchPad: finger width range 0 - 15
[ 44.864] (--) synaptics: SynPS/2 Synaptics TouchPad: buttons: left right double triple
[ 44.864] (--) synaptics: SynPS/2 Synaptics TouchPad: Vendor 0x2 Product 0x7
[ 44.864] (--) synaptics: SynPS/2 Synaptics TouchPad: touchpad found
[ 44.865] (**) SynPS/2 Synaptics TouchPad: always reports core events
[ 44.896] (**) Option "config_info" "udev:/sys/devices/platform/i8042/serio1/input/input5/event4"
[ 44.896] (II) XINPUT: Adding extended input device "SynPS/2 Synaptics TouchPad" (type: TOUCHPAD, id 11)
[ 44.896] (**) synaptics: SynPS/2 Synaptics TouchPad: (accel) MinSpeed is now constant deceleration 2.5
[ 44.896] (**) synaptics: SynPS/2 Synaptics TouchPad: (accel) MaxSpeed is now 1.75
[ 44.896] (**) synaptics: SynPS/2 Synaptics TouchPad: (accel) AccelFactor is now 0.033
[ 44.897] (**) SynPS/2 Synaptics TouchPad: (accel) keeping acceleration scheme 1
[ 44.897] (**) SynPS/2 Synaptics TouchPad: (accel) acceleration profile 1
[ 44.897] (**) SynPS/2 Synaptics TouchPad: (accel) acceleration factor: 2.000
[ 44.897] (**) SynPS/2 Synaptics TouchPad: (accel) acceleration threshold: 4
[ 44.897] (--) synaptics: SynPS/2 Synaptics TouchPad: touchpad found
[ 44.898] (II) config/udev: Adding input device SynPS/2 Synaptics TouchPad (/dev/input/mouse0)
[ 44.898] (**) SynPS/2 Synaptics TouchPad: Ignoring device from InputClass "touchpad ignore duplicates"

[penalvch (penalvch)]

Paul Stephenson, just to clarify, clean install means installing on your hard drive (not USB drive).

[Paul Stephenson (paul-tancove)]

Well it is a hard drive, an 80GB Maxtor SATA Diamond Max Plus 9 with all partitions removed. It just happens to be connected via a USB adapter, but otherwise it is capable of being installed into a PC as it is and being booted from. If I could remove the internal drive and connect this in it's place it would boot up.

[penalvch (penalvch)]

Paul Stephenson, just to be as clear as possible, no USB dongles, adapters, etc.

[Paul Stephenson (paul-tancove)]

Christopher M. Penalver (penalvch), I have managed to get the touchpad working without installing Ubuntu from scratch.

I deleted the packages "Synaptic Touchpad Driver for X.Org Server" and "Commercial Driver Package", choosing the option for "Complete Removal". After a power off reboot, I installed the Touchpad Driver (the Commercial Package was not available for install) and rebooted again. The touchpad is now working so this ticket can be closed.

Many thanks for your efforts on this. The questions you raised were very instrumental in pointing my thoughts in the right direction.

Kind regards - Paul

[penalvch (penalvch)]

Paul Stephenson, this bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1362584/comments/32 regarding this being fixed by utilizing the packages from the Ubuntu repositories. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.