External USB drives stopped working

[Paul Tomblin]

After a recent kernel upgrade, my external USB drives have become unusable. They mount just fine, but when I go to use them, I get a bunch of errors. This is from /var/log/syslog:

Jul 29 11:48:32 allhats2 kernel: [347359.464228] EXT4-fs (dm-31): mounted filesystem with ordered dat
a mode. Opts: (null)
Jul 29 11:49:13 allhats2 kernel: [347400.503491] usb 2-1.6: reset high-speed USB device number 7 using ehci-pci
Jul 29 11:49:18 allhats2 kernel: [347405.517258] sd 6:0:0:0: Device offlined - not ready after error recovery
Jul 29 11:49:18 allhats2 kernel: [347405.517269] sd 6:0:0:0: [sdd] Unhandled error code
Jul 29 11:49:18 allhats2 kernel: [347405.517270] sd 6:0:0:0: [sdd]
Jul 29 11:49:18 allhats2 kernel: [347405.517271] Result: hostbyte=DID_ABORT driverbyte=DRIVER_OK
Jul 29 11:49:18 allhats2 kernel: [347405.517273] sd 6:0:0:0: [sdd] CDB:
Jul 29 11:49:18 allhats2 kernel: [347405.517274] Write(10): 2a 00 74 44 1c b8 00 00 f0 00
Jul 29 11:49:18 allhats2 kernel: [347405.517279] end_request: I/O error, dev sdd, sector 1950620856
Jul 29 11:49:18 allhats2 kernel: [347405.517295] sd 6:0:0:0: rejecting I/O to offline device
Jul 29 11:49:18 allhats2 kernel: [347405.517297] sd 6:0:0:0: [sdd] killing request

I suspect it might be related to https://lists.debian.org/debian-kernel/2014/03/msg00061.html except I'm seeing it on ehci-pci not xHCI.

I tried booting with my Kubuntu 14.04 CD, and my disks mounted and worked just fine.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: ubuntu-release-upgrader-core 1:0.220.2
ProcVersionSignature: Ubuntu 3.13.0-32.57-generic 3.13.11.4
Uname: Linux 3.13.0-32-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
CrashDB: ubuntu
CurrentDesktop: KDE
Date: Wed Jul 30 08:46:00 2014
InstallationDate: Installed on 2012-09-15 (682 days ago)
InstallationMedia: Kubuntu 12.04.1 LTS "Precise Pangolin" - Release amd64 (20120822.2)
PackageArchitecture: all
SourcePackage: ubuntu-release-upgrader
Symptom: ubuntu-release-upgrader
UpgradeStatus: Upgraded to trusty on 2014-04-27 (93 days ago)

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.16 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.16-rc7-utopic/

[Paul Tomblin (ptomblin)]

I installed 3.16.0-031600rc7-generic and the problem still occurs.

Jul 30 15:33:52 allhats2 kernel: [ 490.626397] usb 2-1.6: USB disconnect,
device number 68
Jul 30 15:33:52 allhats2 kernel: [ 490.633529] sd 6:0:0:0: [sdd] Unhandled
error code
Jul 30 15:33:52 allhats2 kernel: [ 490.633535] sd 6:0:0:0: [sdd]
Jul 30 15:33:52 allhats2 kernel: [ 490.633537] Result:
hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
Jul 30 15:33:52 allhats2 kernel: [ 490.633539] sd 6:0:0:0: [sdd] CDB:
Jul 30 15:33:52 allhats2 kernel: [ 490.633541] Write(10): 2a 00 74 47 56
c0 00 00 f0 00
Jul 30 15:33:52 allhats2 kernel: [ 490.633551] end_request: I/O error, dev
sdd, sector 1950832320
Jul 30 15:33:52 allhats2 kernel: [ 490.633906] sd 6:0:0:0: [sdd] Unhandled
error code
Jul 30 15:33:52 allhats2 kernel: [ 490.633907] sd 6:0:0:0: [sdd]
Jul 30 15:33:52 allhats2 kernel: [ 490.633910] EXT4-fs warning (device
sdd1): __ext4_read_dirblock:909: error reading directory block (ino
100928893, block 0)
Jul 30 15:33:52 allhats2 kernel: [ 490.633911] Result:
hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
Jul 30 15:33:52 allhats2 kernel: [ 490.633912] sd 6:0:0:0: [sdd] CDB:
Jul 30 15:33:52 allhats2 kernel: [ 490.633913] Write(10): 2a 00 74 47 57
b0 00 00 f0 00
Jul 30 15:33:52 allhats2 kernel: [ 490.633916] end_request: I/O error, dev
sdd, sector 1950832560

On Wed, Jul 30, 2014 at 12:03 PM, Joseph Salisbury <
<email address hidden>> wrote:

> Would it be possible for you to test the latest upstream kernel? Refer
> to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest
> v3.16 kernel[0].
>
> If this bug is fixed in the mainline kernel, please add the following
> tag 'kernel-fixed-upstream'.
>
> If the mainline kernel does not fix this bug, please add the tag:
> 'kernel-bug-exists-upstream'.
>
> If you are unable to test the mainline kernel, for example it will not
> boot, please add the tag: 'kernel-unable-to-test-upstream'.
> Once testing of the upstream kernel is complete, please mark this bug as
> "Confirmed".
>
>
> Thanks in advance.
>
> [0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.16-rc7-utopic/
>
>
> ** Changed in: linux (Ubuntu)
> Importance: Undecided => Medium
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1350329
>
> Title:
> External USB drives stopped working
>
> Status in “linux” package in Ubuntu:
> Incomplete
>
> Bug description:
> After a recent kernel upgrade, my external USB drives have become
> unusable. They mount just fine, but when I go to use them, I get a
> bunch of errors. This is from /var/log/syslog:
>
> Jul 29 11:48:32 allhats2 kernel: [347359.464228] EXT4-fs (dm-31):
> mounted filesystem with ordered dat
> a mode. Opts: (null)
> Jul 29 11:49:13 allhats2 kernel: [347400.503491] usb 2-1.6: reset
> high-speed USB device number 7 using ehci-pci
> Jul 29 11:49:18 allhats2 kernel: [347405.517258] sd 6:0:0:0: Device
> offlined - not ready after error recovery
> Jul 29 11:49:18 allhats2 kernel: [347405.517269] sd 6:0:0:0: [sdd]
> Unhandled error ...

[Paul Tomblin (ptomblin)]

Upgraded to latest Ubuntu kernel 3.13.0-33-generic, and I'm still getting USB resets.
==> /var/log/syslog <==
Aug 12 08:26:41 allhats2 kernel: [ 1174.354422] usb 2-1.6: reset high-speed USB device number 6 using ehci-pci

[Paul Tomblin (ptomblin)]

Upgraded to latest Ubuntu kernel 3.13.0-34-generic, and I'm still getting lots of USB resets. However, unlike when I first reported it, my backups actually complete, they just take way longer than they used to.

==> /var/log/syslog <==
Aug 14 14:30:04 allhats2 kernel: [ 2955.314829] usb 2-1.6: reset high-speed USB device number 4 using ehci-pci
Aug 14 14:30:41 allhats2 kernel: [ 2992.319768] usb 2-1.6: reset high-speed USB device number 4 using ehci-pci
Aug 14 14:31:35 allhats2 kernel: [ 3046.339829] usb 2-1.6: reset high-speed USB device number 4 using ehci-pci
Aug 14 14:32:30 allhats2 kernel: [ 3101.223427] usb 2-1.6: reset high-speed USB device number 4 using ehci-pci
Aug 14 14:33:28 allhats2 kernel: [ 3159.241465] usb 2-1.6: reset high-speed USB device number 4 using ehci-pci

[Paul Tomblin (ptomblin)]

Upgraded to 3.13.0-35-generic, and now I'm not getting USB resets any more.