Bug #1325784 “Touchpad is not detected by the OS” : Bugs : linux package : Ubuntu

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Ed-ekennedy (ed-ekennedy) wrote on 2014-06-03:

#1

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WifiSyslog.txt Edit (1017.7 KiB, text/plain; charset="utf-8")

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Ed-ekennedy (ed-ekennedy) wrote on 2014-06-03:

#2

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devices

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Ed-ekennedy (ed-ekennedy) wrote on 2014-06-03:

#3

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Brad Figg (brad-figg) wrote on 2014-06-03: Status changed to Confirmed

#4

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

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Joseph Salisbury (jsalisbury) wrote on 2014-06-04:

#5

Did this issue occur in a previous version of Ubuntu, or is this a new issue?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.15 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.15-rc8-utopic/

Changed in linux (Ubuntu):
importance:	Undecided → Medium
status:	Confirmed → Incomplete

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Ed-ekennedy (ed-ekennedy) wrote on 2014-06-04: Re: [Bug 1325784] Re: Touchpad is not detected by the OS

#6

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Did this issue occur in a previous version of Ubuntu, or is this a new
issue? -----> This issue occurred with the latest stable release and
updated version of Ubuntu 14.04. It looks like this has been an issue in
previous version of Ubuntu from looking at other bug reports.

Would it be possible for you to test the latest upstream kernel? ----->
unfortunately, I had to return the laptop and exchange for a new one
because I couldn't wait. I will not be able to test.

On Wed, Jun 4, 2014 at 11:11 AM, Joseph Salisbury <
<email address hidden>> wrote:

> Did this issue occur in a previous version of Ubuntu, or is this a new
> issue?
>
> Would it be possible for you to test the latest upstream kernel? Refer
> to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest
> v3.15 kernel[0].
>
> If this bug is fixed in the mainline kernel, please add the following
> tag 'kernel-fixed-upstream'.
>
> If the mainline kernel does not fix this bug, please add the tag:
> 'kernel-bug-exists-upstream'.
>
> If you are unable to test the mainline kernel, for example it will not
> boot, please add the tag: 'kernel-unable-to-test-upstream'.
> Once testing of the upstream kernel is complete, please mark this bug as
> "Confirmed".
>
>
> Thanks in advance.
>
>
> [0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.15-rc8-utopic/
>
> ** Changed in: linux (Ubuntu)
> Importance: Undecided => Medium
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1325784
>
> Title:
> Touchpad is not detected by the OS
>
> Status in “linux” package in Ubuntu:
> Incomplete
>
> Bug description:
> After installing Ubuntu 14.04 on my Asus Q501LA Notebook the touchpad
> does not work. After doing some further investigation I found that
> the OS doesn't even recognize that the touchpad even exists. I was
> running Windows 8.1 before installing Ubuntu 14.04 and the touchpad
> worked just fine. I've attached more information to the bug report.
> My logitech mouse works when I attach it too.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 14.04
> Package: linux-image-3.13.0-27-generic 3.13.0-27.50
> ProcVersionSignature: Ubuntu 3.13.0-27.50-generic 3.13.11
> Uname: Linux 3.13.0-27-generic x86_64
> ApportVersion: 2.14.1-0ubuntu3.2
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: edward 1812 F.... pulseaudio
> /dev/snd/controlC1: edward 1812 F.... pulseaudio
> CurrentDesktop: Unity
> Date: Mon Jun 2 21:27:17 2014
> HibernationDevice: RESUME=UUID=7f3c2a10-fc17-43cf-aae0-8cfaf6068264
> InstallationDate: Installed on 2014-06-01 (1 days ago)
> InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64
> (20140417)
> MachineType: ASUSTeK COMPUTER INC. Q501LA
> ProcFB: 0 inteldrmfb
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-27-generic.efi.signed
> root=UUID=457b729a-25cb-4702-a58e-35eede130cf8 ro quiet splash vt.handoff=7
> RelatedPackageVersions:
> linux-restricted-modules-3.13.0-27-generic...

Did this issue occur in a previous version of Ubuntu, or is this a new
issue? -----> This issue occurred with the latest stable release and
updated version of Ubuntu 14.04.  It looks like this has been an issue in
previous version of Ubuntu from looking at other bug reports.

Would it be possible for you to test the latest upstream kernel? ----->
unfortunately, I had to return the laptop and exchange for a new one
because I couldn't wait.  I will not be able to test.

On Wed, Jun 4, 2014 at 11:11 AM, Joseph Salisbury <
joseph.salisbury@canonical.com> wrote:

> Did this issue occur in a previous version of Ubuntu, or is this a new
> issue?
>
> Would it be possible for you to test the latest upstream kernel? Refer
> to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest
> v3.15 kernel[0].
>
> If this bug is fixed in the mainline kernel, please add the following
> tag 'kernel-fixed-upstream'.
>
> If the mainline kernel does not fix this bug, please add the tag:
> 'kernel-bug-exists-upstream'.
>
> If you are unable to test the mainline kernel, for example it will not
> boot, please add the tag: 'kernel-unable-to-test-upstream'.
> Once testing of the upstream kernel is complete, please mark this bug as
> "Confirmed".
>
>
> Thanks in advance.
>
>
> [0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.15-rc8-utopic/
>
> ** Changed in: linux (Ubuntu)
>    Importance: Undecided => Medium
>
> ** Changed in: linux (Ubuntu)
>        Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1325784
>
> Title:
>   Touchpad is not detected by the OS
>
> Status in “linux” package in Ubuntu:
>   Incomplete
>
> Bug description:
>   After installing Ubuntu 14.04 on my Asus Q501LA Notebook the touchpad
>   does not work.  After doing some further investigation I found that
>   the OS doesn't even recognize that the touchpad even exists.  I was
>   running Windows 8.1 before installing Ubuntu 14.04 and the touchpad
>   worked just fine.  I've attached more information to the bug report.
>   My logitech mouse works when I attach it too.
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 14.04
>   Package: linux-image-3.13.0-27-generic 3.13.0-27.50
>   ProcVersionSignature: Ubuntu 3.13.0-27.50-generic 3.13.11
>   Uname: Linux 3.13.0-27-generic x86_64
>   ApportVersion: 2.14.1-0ubuntu3.2
>   Architecture: amd64
>   AudioDevicesInUse:
>    USER        PID ACCESS COMMAND
>    /dev/snd/controlC0:  edward     1812 F.... pulseaudio
>    /dev/snd/controlC1:  edward     1812 F.... pulseaudio
>   CurrentDesktop: Unity
>   Date: Mon Jun  2 21:27:17 2014
>   HibernationDevice: RESUME=UUID=7f3c2a10-fc17-43cf-aae0-8cfaf6068264
>   InstallationDate: Installed on 2014-06-01 (1 days ago)
>   InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64
> (20140417)
>   MachineType: ASUSTeK COMPUTER INC. Q501LA
>   ProcFB: 0 inteldrmfb
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-27-generic.efi.signed
> root=UUID=457b729a-25cb-4702-a58e-35eede130cf8 ro quiet splash vt.handoff=7
>   RelatedPackageVersions:
>    linux-restricted-modules-3.13.0-27-generic N/A
>    linux-backports-modules-3.13.0-27-generic  N/A
>    linux-firmware                             1.127.2
>   SourcePackage: linux
>   StagingDrivers: rts5139
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 12/06/2013
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: Q501LA.212
>   dmi.board.asset.tag: ATN12345678901234567
>   dmi.board.name: Q501LA
>   dmi.board.vendor: ASUSTeK COMPUTER INC.
>   dmi.board.version: 1.0
>   dmi.chassis.asset.tag: No Asset Tag
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: ASUSTeK COMPUTER INC.
>   dmi.chassis.version: 1.0
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrQ501LA.212:bd12/06/2013:svnASUSTeKCOMPUTERINC.:pnQ501LA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnQ501LA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
>   dmi.product.name: Q501LA
>   dmi.product.version: 1.0
>   dmi.sys.vendor: ASUSTeK COMPUTER INC.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1325784/+subscriptions
>

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penalvch (penalvch) wrote on 2014-06-06:

#7

Ed-ekennedy, this bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1325784/comments/6 regarding you no longer have the hardware. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.

tags:	added: latest-bios-209
Changed in linux (Ubuntu):
status:	Incomplete → Invalid

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Touchpad is not detected by the OS

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Touchpad is not detected by the OS

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