Bug #1319789 “Trackpad not working on 14.04” : Bugs : xorg package : Ubuntu

Revision history for this message

varun (varun19299) wrote on 2014-05-15:

#1

BootDmesg.txt Edit (55.0 KiB, text/plain; charset="utf-8")
BootLog.txt Edit (4.5 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (5.9 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (6.8 KiB, text/plain; charset="utf-8")
DkmsStatus.txt Edit (610 bytes, text/plain; charset="utf-8")
DpkgLog.txt Edit (3.2 MiB, text/plain; charset="utf-8")
GconfCompiz.txt Edit (46.0 KiB, text/plain; charset="utf-8")
LightdmDisplayLog.txt Edit (2.4 KiB, text/plain; charset="utf-8")
LightdmGreeterLog.txt Edit (11.1 KiB, text/plain; charset="utf-8")
LightdmLog.txt Edit (6.9 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (12.7 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (458 bytes, text/plain; charset="utf-8")
MonitorsUser.xml.txt Edit (1.1 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (3.9 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (97 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.3 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (5.1 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (142.7 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (305.2 KiB, text/plain; charset="utf-8")
UnitySupportTest.txt Edit (610 bytes, text/plain; charset="utf-8")
XorgLog.txt Edit (23.8 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (25.3 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (3.3 KiB, text/plain; charset="utf-8")
make.log.txt Edit (33.3 KiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (6.8 KiB, text/plain; charset="utf-8")
xserver.devices.txt Edit (407 bytes, text/plain; charset="utf-8")

Revision history for this message

Launchpad Janitor (janitor) wrote on 2014-05-21:

#2

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in xorg (Ubuntu):
status:	New → Confirmed

Revision history for this message

Ben O'Steen (bosteen-gmail) wrote on 2014-05-21:

#3

Same issue with the syntp ABI mismatch, but with a 12.04 to 14.04 dist-upgrade on a HP 255 G1 notebook.

Revision history for this message

varun (varun19299) wrote on 2014-05-21: Re: [Bug 1319789] Re: Trackpad not working on 14.04

#4

Download full text (4.4 KiB)

Any success in resolving this issue? Will it be resolved by the first point release of Ubuntu 14.04? (ie in July)

Thanks,
Varun.
Original Message
From: Ben O'Steen
Sent: Wednesday, 21 May 2014 06:21
To: <email address hidden>
Reply To: Bug 1319789
Subject: [Bug 1319789] Re: Trackpad not working on 14.04

Same issue with the syntp ABI mismatch, but with a 12.04 to 14.04 dist-
upgrade on a HP 255 G1 notebook.

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1319789

Title:
Trackpad not working on 14.04

Status in “xorg” package in Ubuntu:
Confirmed

Bug description:
ever since the laptop was updated to 14.04 lts from 12.04 lts, the
tracpad has not been working, and is not recognised. there is no
trackpad option under mouse and trackpad settings. i have tried many
attempts to fix it, but has not worked.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xorg 1:7.7+1ubuntu8
ProcVersionSignature: Ubuntu 3.13.0-24.47-generic 3.13.9
Uname: Linux 3.13.0-24-generic x86_64
.tmp.unity.support.test.0:

ApportVersion: 2.14.1-0ubuntu3
Architecture: amd64
CompizPlugins: [core,commands,composite,opengl,compiztoolbox,decor,vpswitch,snap,mousepoll,resize,place,move,wall,grid,regex,imgpng,session,gnomecompat,animation,fade,unitymtgrabhandles,workarounds,scale,expo,ezoom,unityshell]
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Thu May 15 17:02:52 2014
DistUpgraded: 2014-05-11 18:24:24,169 DEBUG enabling apt cron job
DistributionChannelDescriptor:
# This is a distribution channel descriptor
# For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
canonical-oem-stella-puli-precise-amd64-20130925-0
DistroCodename: trusty
DistroVariant: ubuntu
ExtraDebuggingInterest: I just need to know a workaround
GraphicsCard:
Intel Corporation Haswell-ULT Integrated Graphics Controller [8086:0a16] (rev 09) (prog-if 00 [VGA controller])
Subsystem: Hewlett-Packard Company Device [103c:2166]
Subsystem: Hewlett-Packard Company Device [103c:2166]
InstallationDate: Installed on 2013-11-28 (168 days ago)
InstallationMedia: Ubuntu 12.04 "Precise" - Build amd64 LIVE Binary 20130925-02:34
MachineType: Hewlett-Packard HP Pavilion 15 Notebook PC
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-24-generic root=UUID=856eced2-cdd1-459e-8b1e-55b1ed18f5ac ro i915.modeset=1 quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: Upgraded to trusty on 2014-05-11 (3 days ago)
dmi.bios.date: 10/31/2013
dmi.bios.vendor: Insyde
dmi.bios.version: F.34
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 2166
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 29.34
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.34:bd10/31/2013:svnHewlett-Packard:pnHPPavilion15NotebookPC:pvr0992110000004100000600080:rvnHewlett-Packard:rn2166:rvr29.34:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP Pavilion 15 Notebook PC
dmi.product.version: 0992110000004100000600080
dmi.sys.vendor: Hewlett-Packard
version.comp...

Any success in resolving this issue? Will it be resolved by the first point release of Ubuntu 14.04? (ie in July)

Thanks,
Varun.
  Original Message  
From: Ben O'Steen
Sent: Wednesday, 21 May 2014 06:21
To: varun19299@gmail.com
Reply To: Bug 1319789
Subject: [Bug 1319789] Re: Trackpad not working on 14.04

Same issue with the syntp ABI mismatch, but with a 12.04 to 14.04 dist-
upgrade on a HP 255 G1 notebook.

-- 
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1319789

Title:
Trackpad not working on 14.04

Status in “xorg” package in Ubuntu:
Confirmed

Bug description:
ever since the laptop was updated to 14.04 lts from 12.04 lts, the
tracpad has not been working, and is not recognised. there is no
trackpad option under mouse and trackpad settings. i have tried many
attempts to fix it, but has not worked.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xorg 1:7.7+1ubuntu8
ProcVersionSignature: Ubuntu 3.13.0-24.47-generic 3.13.9
Uname: Linux 3.13.0-24-generic x86_64
.tmp.unity.support.test.0:

ApportVersion: 2.14.1-0ubuntu3
Architecture: amd64
CompizPlugins: [core,commands,composite,opengl,compiztoolbox,decor,vpswitch,snap,mousepoll,resize,place,move,wall,grid,regex,imgpng,session,gnomecompat,animation,fade,unitymtgrabhandles,workarounds,scale,expo,ezoom,unityshell]
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Thu May 15 17:02:52 2014
DistUpgraded: 2014-05-11 18:24:24,169 DEBUG enabling apt cron job
DistributionChannelDescriptor:
# This is a distribution channel descriptor
# For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
canonical-oem-stella-puli-precise-amd64-20130925-0
DistroCodename: trusty
DistroVariant: ubuntu
ExtraDebuggingInterest: I just need to know a workaround
GraphicsCard:
Intel Corporation Haswell-ULT Integrated Graphics Controller [8086:0a16] (rev 09) (prog-if 00 [VGA controller])
Subsystem: Hewlett-Packard Company Device [103c:2166]
Subsystem: Hewlett-Packard Company Device [103c:2166]
InstallationDate: Installed on 2013-11-28 (168 days ago)
InstallationMedia: Ubuntu 12.04 "Precise" - Build amd64 LIVE Binary 20130925-02:34
MachineType: Hewlett-Packard HP Pavilion 15 Notebook PC
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-24-generic root=UUID=856eced2-cdd1-459e-8b1e-55b1ed18f5ac ro i915.modeset=1 quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: Upgraded to trusty on 2014-05-11 (3 days ago)
dmi.bios.date: 10/31/2013
dmi.bios.vendor: Insyde
dmi.bios.version: F.34
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 2166
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 29.34
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.34:bd10/31/2013:svnHewlett-Packard:pnHPPavilion15NotebookPC:pvr0992110000004100000600080:rvnHewlett-Packard:rn2166:rvr29.34:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP Pavilion 15 Notebook PC
dmi.product.version: 0992110000004100000600080
dmi.sys.vendor: Hewlett-Packard
version.compiz: compiz 1:0.9.11+14.04.20140423-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.52-1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.0-4ubuntu5
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.0-4ubuntu5
version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
xserver.bootTime: Thu May 15 16:37:20 2014
xserver.configfile: default
xserver.errors:
module ABI major version (18) doesn't match the server's version (20)
Failed to load module "syntp" (module requirement mismatch, 0)
module ABI major version (18) doesn't match the server's version (20)
Failed to load module "syntp" (module requirement mismatch, 0)
No input driver matching `syntp'
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
product id 17900 
vendor AUO
xserver.version: 2:1.15.1-0ubuntu2

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1319789/+subscriptions

Revision history for this message

Yuri (yuri-makarevich) wrote on 2014-08-04:

#5

Download full text (3.2 KiB)

Hello everyone.

I just upgraded to trusty and this bug popped up. And I think I managed to fix it.

In short, previously my touchpad was handled by the driver from `synaptics-touchpad' package (which has old ABI). After the upgrade not only did xserver fail to load the driver, but it also didn't even bother to load the driver from `xserver-xorg-input-synaptics-lts-trusty' package (which seemed to be up-to-date). I just removed `synaptics-touchpad' package (apt-get remove synaptics-touchpad). Now xserver-xorg-input-synaptics-lts-trusty's driver kicks in and the touchpad seems to word (though, as I typed this message, I realized that my touchpad doesnot now support double-finger scroll and some other things! see the bottom of the message)

More details follow.

I have HP 250 G1 with preinstalled Ubuntu and recently discovered this: https://wiki.ubuntu.com/1204_HWE_EOL. I upgraded to 14.04 LTS and found out that my touchpad wasn't working. I checked Xorg.0.log and saw the following:

[ 22.476] (II) LoadModule: "syntp"
[ 22.476] (II) Loading /usr/lib/xorg/modules/input/syntp_drv.so
[ 22.480] (II) Module syntp: vendor="Synaptics Inc."
[ 22.480] compiled for 1.13.0, module version = 1.0.0
[ 22.480] Module class: X.Org XInput Driver
[ 22.480] ABI class: X.Org XInput driver, version 18.0
[ 22.480] (EE) module ABI major version (18) doesn't match the server's version (20)
[ 22.480] (II) UnloadModule: "syntp"
[ 22.480] (II) Unloading syntp
[ 22.480] (EE) Failed to load module "syntp" (module requirement mismatch, 0)

According to `dpkg -S' the file /usr/lib/xorg/modules/input/syntp_drv.so belonged to `synaptics-touchpad' package. I also noticed that I had `xserver-xorg-input-synaptics-lts-trusty' package, which contains /usr/lib/xorg/modules/input/synaptics_drv.so.

I conjectured that "syntp" somehow blocks the loading of "synaptics" driver. So, I removed `synaptics-touchpad' and now "synaptics" driver (which has correct ABI) loads properly and handles my touchpad; as can be seen from the most recent Xorg.0.log:

[ 29.041] (II) config/udev: Adding input device SynPS/2 Synaptics TouchPad (/dev/input/event6)
[ 29.041] (**) SynPS/2 Synaptics TouchPad: Applying InputClass "evdev touchpad catchall"
[ 29.041] (**) SynPS/2 Synaptics TouchPad: Applying InputClass "touchpad catchall"
[ 29.041] (**) SynPS/2 Synaptics TouchPad: Applying InputClass "Default clickpad buttons"
[ 29.041] (II) LoadModule: "synaptics"
[ 29.041] (II) Loading /usr/lib/xorg/modules/input/synaptics_drv.so
[ 29.097] (II) Module synaptics: vendor="X.Org Foundation"
[ 29.097] compiled for 1.15.1, module version = 1.7.4
[ 29.097] Module class: X.Org XInput Driver
[ 29.097] ABI class: X.Org XInput driver, version 20.0
[ 29.097] (II) Using input driver 'synaptics' for 'SynPS/2 Synaptics TouchPad'
[ 29.097] (**) SynPS/2 Synaptics TouchPad: always reports core events

The touchpad seems work now, but not fully! As I typed this message I realized that the touchpad doesn't handle double-finger scroll and "the double-tap lock" at the upper-right corner doesn't work (previously I could double-tap at the NE corner and temporarily ...

Hello everyone.

I just upgraded to trusty and this bug popped up. And I think I managed to fix it.

In short, previously my touchpad was handled by the driver from `synaptics-touchpad' package (which has old ABI). After the upgrade not only did xserver fail to load the driver, but it also didn't even bother to load the driver from `xserver-xorg-input-synaptics-lts-trusty' package (which seemed to be up-to-date). I just removed `synaptics-touchpad' package (apt-get remove synaptics-touchpad). Now xserver-xorg-input-synaptics-lts-trusty's driver kicks in and the touchpad seems to word (though, as I typed this message, I realized that my touchpad doesnot now support double-finger scroll and some other things! see the bottom of the message)

More details follow.

I have HP 250 G1 with preinstalled Ubuntu and recently discovered this: https://wiki.ubuntu.com/1204_HWE_EOL. I upgraded to 14.04 LTS and found out that my touchpad wasn't working. I checked Xorg.0.log and saw the following:

[    22.476] (II) LoadModule: "syntp"
[    22.476] (II) Loading /usr/lib/xorg/modules/input/syntp_drv.so
[    22.480] (II) Module syntp: vendor="Synaptics Inc."
[    22.480] 	compiled for 1.13.0, module version = 1.0.0
[    22.480] 	Module class: X.Org XInput Driver
[    22.480] 	ABI class: X.Org XInput driver, version 18.0
[    22.480] (EE) module ABI major version (18) doesn't match the server's version (20)
[    22.480] (II) UnloadModule: "syntp"
[    22.480] (II) Unloading syntp
[    22.480] (EE) Failed to load module "syntp" (module requirement mismatch, 0)

According to `dpkg -S' the file /usr/lib/xorg/modules/input/syntp_drv.so belonged to `synaptics-touchpad' package. I also noticed that I had `xserver-xorg-input-synaptics-lts-trusty' package, which contains /usr/lib/xorg/modules/input/synaptics_drv.so.

I conjectured that "syntp" somehow blocks the loading of "synaptics" driver. So, I removed `synaptics-touchpad' and now "synaptics" driver (which has correct ABI) loads properly and handles my touchpad; as can be seen from the most recent Xorg.0.log:

[    29.041] (II) config/udev: Adding input device SynPS/2 Synaptics TouchPad (/dev/input/event6)
[    29.041] (**) SynPS/2 Synaptics TouchPad: Applying InputClass "evdev touchpad catchall"
[    29.041] (**) SynPS/2 Synaptics TouchPad: Applying InputClass "touchpad catchall"
[    29.041] (**) SynPS/2 Synaptics TouchPad: Applying InputClass "Default clickpad buttons"
[    29.041] (II) LoadModule: "synaptics"
[    29.041] (II) Loading /usr/lib/xorg/modules/input/synaptics_drv.so
[    29.097] (II) Module synaptics: vendor="X.Org Foundation"
[    29.097] 	compiled for 1.15.1, module version = 1.7.4
[    29.097] 	Module class: X.Org XInput Driver
[    29.097] 	ABI class: X.Org XInput driver, version 20.0
[    29.097] (II) Using input driver 'synaptics' for 'SynPS/2 Synaptics TouchPad'
[    29.097] (**) SynPS/2 Synaptics TouchPad: always reports core events

The touchpad seems work now, but not fully! As I typed this message I realized that the touchpad doesn't handle double-finger scroll and "the double-tap lock" at the upper-right corner doesn't work (previously I could double-tap at the NE corner and temporarily disable the touchpad). My guess is that I just have to enable those things somewhere inside /etc/X11/xinit/.

Revision history for this message

penalvch (penalvch) wrote on 2015-02-19:

#6

varun, could you please provide the full computer model as noted on the sticker of the computer itself (not from the Bug Description)?

tags:	added: needs-full-computer-model
Changed in xorg (Ubuntu):
importance:	Undecided → Low
status:	Confirmed → Incomplete

Revision history for this message

varun (varun19299) wrote on 2015-03-09:

#7

Download full text (4.6 KiB)

I thank you for your support and am sorry for the delayed response. The sticker on the laptop sys HP Pavillion 15 Notebook PC. Not too sure of the model no.

Thanks,
Varun.
Original Message
From: Christopher M. Penalver
Sent: Thursday, 19 February 2015 16:51
To: <email address hidden>
Reply To: Bug 1319789
Subject: [Bug 1319789] Re: Trackpad not working on 14.04

varun, could you please provide the full computer model as noted on the
sticker of the computer itself (not from the Bug Description)?

** Tags added: needs-full-computer-model

** Changed in: xorg (Ubuntu)
Importance: Undecided => Low

** Changed in: xorg (Ubuntu)
Status: Confirmed => Incomplete

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1319789

Title:
Trackpad not working on 14.04

Status in xorg package in Ubuntu:
Incomplete

Bug description:
ever since the laptop was updated to 14.04 lts from 12.04 lts, the
tracpad has not been working, and is not recognised. there is no
trackpad option under mouse and trackpad settings. i have tried many
attempts to fix it, but has not worked.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xorg 1:7.7+1ubuntu8
ProcVersionSignature: Ubuntu 3.13.0-24.47-generic 3.13.9
Uname: Linux 3.13.0-24-generic x86_64
.tmp.unity.support.test.0:

ApportVersion: 2.14.1-0ubuntu3
Architecture: amd64
CompizPlugins: [core,commands,composite,opengl,compiztoolbox,decor,vpswitch,snap,mousepoll,resize,place,move,wall,grid,regex,imgpng,session,gnomecompat,animation,fade,unitymtgrabhandles,workarounds,scale,expo,ezoom,unityshell]
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Thu May 15 17:02:52 2014
DistUpgraded: 2014-05-11 18:24:24,169 DEBUG enabling apt cron job
DistributionChannelDescriptor:
# This is a distribution channel descriptor
# For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
canonical-oem-stella-puli-precise-amd64-20130925-0
DistroCodename: trusty
DistroVariant: ubuntu
ExtraDebuggingInterest: I just need to know a workaround
GraphicsCard:
Intel Corporation Haswell-ULT Integrated Graphics Controller [8086:0a16] (rev 09) (prog-if 00 [VGA controller])
Subsystem: Hewlett-Packard Company Device [103c:2166]
Subsystem: Hewlett-Packard Company Device [103c:2166]
InstallationDate: Installed on 2013-11-28 (168 days ago)
InstallationMedia: Ubuntu 12.04 "Precise" - Build amd64 LIVE Binary 20130925-02:34
MachineType: Hewlett-Packard HP Pavilion 15 Notebook PC
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-24-generic root=UUID=856eced2-cdd1-459e-8b1e-55b1ed18f5ac ro i915.modeset=1 quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: Upgraded to trusty on 2014-05-11 (3 days ago)
dmi.bios.date: 10/31/2013
dmi.bios.vendor: Insyde
dmi.bios.version: F.34
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 2166
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 29.34
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.34:bd10/31/2013:svnHewlett-Packard:pnHPPavilion15Not...

I thank you for your support and am sorry for the delayed response. The sticker on the laptop sys HP Pavillion 15 Notebook PC. Not too sure of the model no.

Thanks,
Varun.
  Original Message  
From: Christopher M. Penalver
Sent: Thursday, 19 February 2015 16:51
To: varun19299@gmail.com
Reply To: Bug 1319789
Subject: [Bug 1319789] Re: Trackpad not working on 14.04

varun, could you please provide the full computer model as noted on the
sticker of the computer itself (not from the Bug Description)?

** Tags added: needs-full-computer-model

** Changed in: xorg (Ubuntu)
Importance: Undecided => Low

** Changed in: xorg (Ubuntu)
Status: Confirmed => Incomplete

-- 
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1319789

Title:
Trackpad not working on 14.04

Status in xorg package in Ubuntu:
Incomplete

Bug description:
ever since the laptop was updated to 14.04 lts from 12.04 lts, the
tracpad has not been working, and is not recognised. there is no
trackpad option under mouse and trackpad settings. i have tried many
attempts to fix it, but has not worked.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xorg 1:7.7+1ubuntu8
ProcVersionSignature: Ubuntu 3.13.0-24.47-generic 3.13.9
Uname: Linux 3.13.0-24-generic x86_64
.tmp.unity.support.test.0:

ApportVersion: 2.14.1-0ubuntu3
Architecture: amd64
CompizPlugins: [core,commands,composite,opengl,compiztoolbox,decor,vpswitch,snap,mousepoll,resize,place,move,wall,grid,regex,imgpng,session,gnomecompat,animation,fade,unitymtgrabhandles,workarounds,scale,expo,ezoom,unityshell]
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Thu May 15 17:02:52 2014
DistUpgraded: 2014-05-11 18:24:24,169 DEBUG enabling apt cron job
DistributionChannelDescriptor:
# This is a distribution channel descriptor
# For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
canonical-oem-stella-puli-precise-amd64-20130925-0
DistroCodename: trusty
DistroVariant: ubuntu
ExtraDebuggingInterest: I just need to know a workaround
GraphicsCard:
Intel Corporation Haswell-ULT Integrated Graphics Controller [8086:0a16] (rev 09) (prog-if 00 [VGA controller])
Subsystem: Hewlett-Packard Company Device [103c:2166]
Subsystem: Hewlett-Packard Company Device [103c:2166]
InstallationDate: Installed on 2013-11-28 (168 days ago)
InstallationMedia: Ubuntu 12.04 "Precise" - Build amd64 LIVE Binary 20130925-02:34
MachineType: Hewlett-Packard HP Pavilion 15 Notebook PC
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-24-generic root=UUID=856eced2-cdd1-459e-8b1e-55b1ed18f5ac ro i915.modeset=1 quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: Upgraded to trusty on 2014-05-11 (3 days ago)
dmi.bios.date: 10/31/2013
dmi.bios.vendor: Insyde
dmi.bios.version: F.34
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 2166
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 29.34
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.34:bd10/31/2013:svnHewlett-Packard:pnHPPavilion15NotebookPC:pvr0992110000004100000600080:rvnHewlett-Packard:rn2166:rvr29.34:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP Pavilion 15 Notebook PC
dmi.product.version: 0992110000004100000600080
dmi.sys.vendor: Hewlett-Packard
version.compiz: compiz 1:0.9.11+14.04.20140423-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.52-1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.0-4ubuntu5
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.0-4ubuntu5
version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
xserver.bootTime: Thu May 15 16:37:20 2014
xserver.configfile: default
xserver.errors:
module ABI major version (18) doesn't match the server's version (20)
Failed to load module "syntp" (module requirement mismatch, 0)
module ABI major version (18) doesn't match the server's version (20)
Failed to load module "syntp" (module requirement mismatch, 0)
No input driver matching `syntp'
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
product id 17900 
vendor AUO
xserver.version: 2:1.15.1-0ubuntu2

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1319789/+subscriptions

Revision history for this message

penalvch (penalvch) wrote on 2015-03-09:

#8

varun, could you please provide the product number of your computer?

Revision history for this message

varun (varun19299) wrote on 2015-03-09:

#9

Download full text (4.3 KiB)

Hp Pavillion 15- n204tx

Thanks,
Varun.
Original Message
From: Christopher M. Penalver
Sent: Monday, 9 March 2015 06:15
To: <email address hidden>
Reply To: Bug 1319789
Subject: [Bug 1319789] Re: Trackpad not working on 14.04

varun, could you please provide the product number of your computer?

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1319789

Title:
Trackpad not working on 14.04

Status in xorg package in Ubuntu:
Incomplete

Bug description:
ever since the laptop was updated to 14.04 lts from 12.04 lts, the
tracpad has not been working, and is not recognised. there is no
trackpad option under mouse and trackpad settings. i have tried many
attempts to fix it, but has not worked.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xorg 1:7.7+1ubuntu8
ProcVersionSignature: Ubuntu 3.13.0-24.47-generic 3.13.9
Uname: Linux 3.13.0-24-generic x86_64
.tmp.unity.support.test.0:

ApportVersion: 2.14.1-0ubuntu3
Architecture: amd64
CompizPlugins: [core,commands,composite,opengl,compiztoolbox,decor,vpswitch,snap,mousepoll,resize,place,move,wall,grid,regex,imgpng,session,gnomecompat,animation,fade,unitymtgrabhandles,workarounds,scale,expo,ezoom,unityshell]
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Thu May 15 17:02:52 2014
DistUpgraded: 2014-05-11 18:24:24,169 DEBUG enabling apt cron job
DistributionChannelDescriptor:
# This is a distribution channel descriptor
# For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
canonical-oem-stella-puli-precise-amd64-20130925-0
DistroCodename: trusty
DistroVariant: ubuntu
ExtraDebuggingInterest: I just need to know a workaround
GraphicsCard:
Intel Corporation Haswell-ULT Integrated Graphics Controller [8086:0a16] (rev 09) (prog-if 00 [VGA controller])
Subsystem: Hewlett-Packard Company Device [103c:2166]
Subsystem: Hewlett-Packard Company Device [103c:2166]
InstallationDate: Installed on 2013-11-28 (168 days ago)
InstallationMedia: Ubuntu 12.04 "Precise" - Build amd64 LIVE Binary 20130925-02:34
MachineType: Hewlett-Packard HP Pavilion 15 Notebook PC
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-24-generic root=UUID=856eced2-cdd1-459e-8b1e-55b1ed18f5ac ro i915.modeset=1 quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: Upgraded to trusty on 2014-05-11 (3 days ago)
dmi.bios.date: 10/31/2013
dmi.bios.vendor: Insyde
dmi.bios.version: F.34
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 2166
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 29.34
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.34:bd10/31/2013:svnHewlett-Packard:pnHPPavilion15NotebookPC:pvr0992110000004100000600080:rvnHewlett-Packard:rn2166:rvr29.34:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP Pavilion 15 Notebook PC
dmi.product.version: 0992110000004100000600080
dmi.sys.vendor: Hewlett-Packard
version.compiz: compiz 1:0.9.11+14.04.20140423-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.52-1
versio...

Hp Pavillion 15- n204tx

Thanks,
Varun.
  Original Message  
From: Christopher M. Penalver
Sent: Monday, 9 March 2015 06:15
To: varun19299@gmail.com
Reply To: Bug 1319789
Subject: [Bug 1319789] Re: Trackpad not working on 14.04

varun, could you please provide the product number of your computer?

-- 
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1319789

Title:
Trackpad not working on 14.04

Status in xorg package in Ubuntu:
Incomplete

Bug description:
ever since the laptop was updated to 14.04 lts from 12.04 lts, the
tracpad has not been working, and is not recognised. there is no
trackpad option under mouse and trackpad settings. i have tried many
attempts to fix it, but has not worked.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xorg 1:7.7+1ubuntu8
ProcVersionSignature: Ubuntu 3.13.0-24.47-generic 3.13.9
Uname: Linux 3.13.0-24-generic x86_64
.tmp.unity.support.test.0:

ApportVersion: 2.14.1-0ubuntu3
Architecture: amd64
CompizPlugins: [core,commands,composite,opengl,compiztoolbox,decor,vpswitch,snap,mousepoll,resize,place,move,wall,grid,regex,imgpng,session,gnomecompat,animation,fade,unitymtgrabhandles,workarounds,scale,expo,ezoom,unityshell]
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Thu May 15 17:02:52 2014
DistUpgraded: 2014-05-11 18:24:24,169 DEBUG enabling apt cron job
DistributionChannelDescriptor:
# This is a distribution channel descriptor
# For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
canonical-oem-stella-puli-precise-amd64-20130925-0
DistroCodename: trusty
DistroVariant: ubuntu
ExtraDebuggingInterest: I just need to know a workaround
GraphicsCard:
Intel Corporation Haswell-ULT Integrated Graphics Controller [8086:0a16] (rev 09) (prog-if 00 [VGA controller])
Subsystem: Hewlett-Packard Company Device [103c:2166]
Subsystem: Hewlett-Packard Company Device [103c:2166]
InstallationDate: Installed on 2013-11-28 (168 days ago)
InstallationMedia: Ubuntu 12.04 "Precise" - Build amd64 LIVE Binary 20130925-02:34
MachineType: Hewlett-Packard HP Pavilion 15 Notebook PC
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-24-generic root=UUID=856eced2-cdd1-459e-8b1e-55b1ed18f5ac ro i915.modeset=1 quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: Upgraded to trusty on 2014-05-11 (3 days ago)
dmi.bios.date: 10/31/2013
dmi.bios.vendor: Insyde
dmi.bios.version: F.34
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 2166
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 29.34
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.34:bd10/31/2013:svnHewlett-Packard:pnHPPavilion15NotebookPC:pvr0992110000004100000600080:rvnHewlett-Packard:rn2166:rvr29.34:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP Pavilion 15 Notebook PC
dmi.product.version: 0992110000004100000600080
dmi.sys.vendor: Hewlett-Packard
version.compiz: compiz 1:0.9.11+14.04.20140423-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.52-1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.0-4ubuntu5
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.0-4ubuntu5
version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
xserver.bootTime: Thu May 15 16:37:20 2014
xserver.configfile: default
xserver.errors:
module ABI major version (18) doesn't match the server's version (20)
Failed to load module "syntp" (module requirement mismatch, 0)
module ABI major version (18) doesn't match the server's version (20)
Failed to load module "syntp" (module requirement mismatch, 0)
No input driver matching `syntp'
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
product id 17900 
vendor AUO
xserver.version: 2:1.15.1-0ubuntu2

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1319789/+subscriptions

Revision history for this message

penalvch (penalvch) wrote on 2015-03-09:

#10

varun, as per support.hp.com/us-en/product/HP-Pavilion-15-n200-Notebook-PC-series/6529948/model/6622555/drivers an update to your computer's buggy and outdated BIOS is available (F.66). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, and the information above is provided, then please mark this report Status Confirmed.

Thank you for your understanding.

tags:

added: bios-outdated-f.66
removed: needs-full-computer-model

Revision history for this message

Launchpad Janitor (janitor) wrote on 2015-05-09:

#11

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]

Changed in xorg (Ubuntu):
status:	Incomplete → Expired

Revision history for this message

aikiwolfie (aikiwolfie) wrote on 2015-07-04:

#12

I have a HP 255 G3 Laptop AMD A4-5000 4GB RAM 1TB HDD 15.6" DVDRW Ubuntu 12.04. Upgraded to Ubuntu 14.04 LTS. Touchpad stopped working.

Removing synaptics-touchpad resolved the problem. Everything now works. Left click, right click, tap to click and two finger scrolling.

Revision history for this message

penalvch (penalvch) wrote on 2015-07-04:

#13

aikiwolfie, if you would like for it to work by default (i.e. not having to remove anything) please file a new report via a terminal:
ubuntu-bug xorg

Please ensure you have xdiagnose installed, and that you click the Yes button for attaching additional debugging information.

Also, please feel free to subscribe me to it.

Ubuntu
xorg package

Trackpad not working on 14.04

Bug Description

Other bug subscribers

Bug attachments

Remote bug watches

Ubuntuxorg package

Trackpad not working on 14.04

Bug Description

Other bug subscribers

Bug attachments

Remote bug watches

Ubuntu
xorg package