Lost screen

[Remi]

I regularly lost image on my screen. This happen instantly and I believe this is a graphic card issue with Ubuntu since it work correctly with Windows.
I get stuck with vertical lines grey/blue screen image and the only solution is to restart the computer. No more icons, mouse pointer or anything else.

This is my first try with Linux, with Ubuntu 14.04 LTS on a desktop with 2,2 Ghz processor; 250 Gb hard disk; 1Gb RAM and ATI Radeon Xpress 200 card.

I don't have this problem with Windows XP on the same computer.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xorg 1:7.7+1ubuntu8
ProcVersionSignature: Ubuntu 3.13.0-24.46-generic 3.13.9
Uname: Linux 3.13.0-24-generic i686
.tmp.unity.support.test.0:

ApportVersion: 2.14.1-0ubuntu3
Architecture: i386
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
Date: Sun May 4 15:57:57 2014
DistUpgraded: Fresh install
DistroCodename: trusty
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
 Advanced Micro Devices, Inc. [AMD/ATI] RS482/RS485 [Radeon Xpress 1100/1150] [1002:5974] (prog-if 00 [VGA controller])
   Subsystem: ASUSTeK Computer Inc. Device [1043:8185]
InstallationDate: Installed on 2014-04-21 (13 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release i386 (20140417)
MachineType: System manufacturer System Product Name
ProcEnviron:
 LANGUAGE=fr_FR
 PATH=(custom, no user)
 LANG=fr_FR.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-24-generic root=UUID=4b5c43ab-073d-4bdb-bef8-c2988cf57157 ro splash quiet
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/06/2006
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0403
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: A8R-MX
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0403:bd04/06/2006:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnA8R-MX:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
version.compiz: compiz 1:0.9.11+14.04.20140409-0ubuntu1
version.libdrm2: libdrm2 2.4.52-1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.0-4ubuntu5
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.0-4ubuntu5
version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
xserver.bootTime: Sun May 4 15:54:39 2014
xserver.configfile: default
xserver.devices:
 input Power Button KEYBOARD, id 6
 input Power Button KEYBOARD, id 7
 input AT Translated Set 2 keyboard KEYBOARD, id 8
 input ImPS/2 Logitech Wheel Mouse MOUSE, id 9
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.15.1-0ubuntu2
xserver.video_driver: radeon

[penalvch (penalvch)]

Remi, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal as it will automatically gather and attach updated debug information to this report:

apport-collect -p xorg 1315938

Please ensure you have xdiagnose installed, and that you click the Yes button for attaching additional debugging information.

As well, given the information from the prior release is already available, testing a release prior to the development one would not be helpful.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

[Remi (barremi54)]

I effectively reported this problem a long time ago.
Since that time, I tried about a dozen different versions of Linux distributions.
With Ubuntu, Kubuntu, Xubuntu or Lubuntu, the problem happens about every 2 hours, sometimes more often.
I tried LXLE and it happen less often, about every 10 to 12 hours of use.
The most stable distribution, the one that I use now, is Gnome Wheezy.
With it, the same problem happen from time to time. The first time after about one month of use. And anything from 3 hours, to 2 or 3 days, or 2 weeks between lost screen problem.I can live with that.

I am 99,9% sure that the problem is a material one, since my graphic card is not supported by any Linux distribution.I will not do any additionnal test and I will install a new graphic card soon.
Thanks
Remi

     Le lundi 23 février 2015 23h26, Christopher M. Penalver <email address hidden> a écrit :

 Remi, this bug was reported a while ago and there hasn't been any
activity in it recently. We were wondering if this is still an issue? If
so, could you please test for this with the latest development release
of Ubuntu? ISO images are available from http://cdimage.ubuntu.com
/daily-live/current/ .

If it remains an issue, could you please run the following command in
the development release from a Terminal as it will automatically gather
and attach updated debug information to this report:

apport-collect -p xorg 1315938

Please ensure you have xdiagnose installed, and that you click the Yes
button for attaching additional debugging information.

As well, given the information from the prior release is already
available, testing a release prior to the development one would not be
helpful.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

** Changed in: xorg (Ubuntu)
  Importance: Undecided => Low

** Changed in: xorg (Ubuntu)
      Status: New => Incomplete

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1315938

Title:
  Lost screen

Status in xorg package in Ubuntu:
  Incomplete

Bug description:
  I regularly lost image on my screen. This happen instantly and I believe this is a graphic card issue with Ubuntu since it work correctly with Windows.
  I get stuck with vertical lines grey/blue screen image  and the only solution is to restart the computer. No more icons, mouse pointer or anything else.

  This is my first try with Linux, with Ubuntu 14.04 LTS on a desktop
  with 2,2 Ghz processor; 250 Gb hard disk; 1Gb RAM and ATI Radeon
  Xpress 200 card.

  I don't have this problem with Windows XP on the same computer.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: xorg 1:7.7+1ubuntu8
  ProcVersionSignature: Ubuntu 3.13.0-24.46-generic 3.13.9
  Uname: Linux 3.13.0-24-generic i686
  .tmp.unity.support.test.0:

  ApportVersion: 2.14.1-0ubuntu3
  Architecture: i386
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: compiz
  CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
  CompositorUnredirectFSW: true
  Date: Sun May  4 15:57:57 201...

[penalvch (penalvch)]

Remi, as per http://xorg.freedesktop.org/wiki/RadeonFeature/ there is no indication your card is not supported. Despite this, this bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1315938/comments/3 regarding you won't be using this card. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.

[Remi (barremi54)]

What I say you about my graphic card is what Forum members on Ubuntu-fr.org told me: My graphic card is no more supported and they suggest I replace it.
I know nothing about repairing computers. I am used to open it and go on Windows with no problems.
The problem arose with my first try with Linux and I asked for help on a french forum since this is my native language.
Remi

     Le mardi 24 février 2015 7h15, Christopher M. Penalver <email address hidden> a écrit :

 Remi, as per http://xorg.freedesktop.org/wiki/RadeonFeature/ there is no
indication your card is not supported. Despite this, this bug report is
being closed due to your last comment
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1315938/comments/3
regarding you won't be using this card. For future reference you can
manage the status of your own bugs by clicking on the current status in
the yellow line and then choosing a new status in the revealed drop down
box. You can learn more about bug statuses at
https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time
to report this bug and helping to make Ubuntu better. Please submit any
future bugs you may find.

** Changed in: xorg (Ubuntu)
      Status: Incomplete => Invalid

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1315938

Title:
  Lost screen

Status in xorg package in Ubuntu:
  Invalid

Bug description:
  I regularly lost image on my screen. This happen instantly and I believe this is a graphic card issue with Ubuntu since it work correctly with Windows.
  I get stuck with vertical lines grey/blue screen image  and the only solution is to restart the computer. No more icons, mouse pointer or anything else.

  This is my first try with Linux, with Ubuntu 14.04 LTS on a desktop
  with 2,2 Ghz processor; 250 Gb hard disk; 1Gb RAM and ATI Radeon
  Xpress 200 card.

  I don't have this problem with Windows XP on the same computer.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: xorg 1:7.7+1ubuntu8
  ProcVersionSignature: Ubuntu 3.13.0-24.46-generic 3.13.9
  Uname: Linux 3.13.0-24-generic i686
  .tmp.unity.support.test.0:

  ApportVersion: 2.14.1-0ubuntu3
  Architecture: i386
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: compiz
  CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
  CompositorUnredirectFSW: true
  Date: Sun May  4 15:57:57 2014
  DistUpgraded: Fresh install
  DistroCodename: trusty
  DistroVariant: ubuntu
  ExtraDebuggingInterest: Yes, if not too technical
  GraphicsCard:
  Advanced Micro Devices, Inc. [AMD/ATI] RS482/RS485 [Radeon Xpress 1100/1150] [1002:5974] (prog-if 00 [VGA controller])
    Subsystem: ASUSTeK Computer Inc. Device [1043:8185]
  InstallationDate: Installed on 2014-04-21 (13 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release i386 (20140417)
  MachineType: System manufacturer System Product Name
  ProcEnviron:
  LANGUAGE=fr_FR
  PATH=(custom, no user)
  LANG=fr_FR.UTF-8
  SHELL=/bin/bash
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-24-generic root=UUID=4b5c43ab-073d-4b...