[Toshiba Satellite L355-S7905] Ubuntu 14.04 not detecting touchpad

Bug #1313455 reported by Toto
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Low
Unassigned

Bug Description

The touchpad and right and left click worked before the upgrade. I am presently using and external wireless mouse.
---
ApportVersion: 2.14.1-0ubuntu3
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: dart 2365 F.... pulseaudio
 /dev/snd/controlC1: dart 2365 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=97e1a0a4-af0d-4728-af39-677371f3fc07
MachineType: TOSHIBA Satellite L355
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-24-generic root=UUID=05992037-f57d-41dd-a226-87b0c086c29e ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-24.46-generic 3.13.9
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-24-generic N/A
 linux-backports-modules-3.13.0-24-generic N/A
 linux-firmware 1.127
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Tags: trusty
Uname: Linux 3.13.0-24-generic i686
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
WifiSyslog:

_MarkForUpload: True
dmi.bios.date: 12/09/2009
dmi.bios.vendor: INSYDE
dmi.bios.version: 2.20
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: Portable PC
dmi.board.vendor: TOSHIBA
dmi.board.version: Base Board Version
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnINSYDE:bvr2.20:bd12/09/2009:svnTOSHIBA:pnSatelliteL355:pvrPSLD8U-0Q3033:rvnTOSHIBA:rnPortablePC:rvrBaseBoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: Satellite L355
dmi.product.version: PSLD8U-0Q3033
dmi.sys.vendor: TOSHIBA

affects: synaptiks (Ubuntu) → linux (Ubuntu)
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1313455

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: trusty
penalvch (penalvch)
Changed in linux (Ubuntu):
importance: Undecided → Low
Revision history for this message
Toto (dart56) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
Toto (dart56) wrote : BootDmesg.txt

apport information

Revision history for this message
Toto (dart56) wrote : CRDA.txt

apport information

Revision history for this message
Toto (dart56) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Toto (dart56) wrote : IwConfig.txt

apport information

Revision history for this message
Toto (dart56) wrote : Lspci.txt

apport information

Revision history for this message
Toto (dart56) wrote : Lsusb.txt

apport information

Revision history for this message
Toto (dart56) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Toto (dart56) wrote : ProcEnviron.txt

apport information

Revision history for this message
Toto (dart56) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Toto (dart56) wrote : ProcModules.txt

apport information

Revision history for this message
Toto (dart56) wrote : PulseList.txt

apport information

Revision history for this message
Toto (dart56) wrote : UdevDb.txt

apport information

Revision history for this message
Toto (dart56) wrote : UdevLog.txt

apport information

Revision history for this message
penalvch (penalvch) wrote :

Toto, could you please test the latest upstream kernel available (not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-3.15-rc2

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

summary: - Ubuntu 14.04 not detecting touchpad on laptop
+ [Toshiba Satellite L355-S7905] Ubuntu 14.04 not detecting touchpad
tags: added: latest-bios-2.20
Revision history for this message
Hugo Melo (hugo-melo) wrote :

I confirm it's not working on a Toshiba Satellite E55-A5114 using the kernel:
# uname -a
Linux braga 3.15.0-031500rc2-generic #201404201435 SMP Sun Apr 20 18:36:18 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

Hugo Melo, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into a Ubuntu repository kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
Hugo Melo (hugo-melo)
Changed in linux (Ubuntu):
status: Expired → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

Hugo Melo, please do not toggle the Status. If you have further comments, please make them in the report you made, not here -> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1335463 .

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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