[Toshiba Satellite E55-A5114] ETPS/2 Elantech Touchpad not working on 14.04

[Hugo Melo]

Please, guide me on the way of providing valuable information for fixing this bug as my girlfriend is going to kill me for needing to use an external mouse.

I have installed Ubuntu on a brand new Toshiba laptop, so I haven't tested on older versions.
It detects the touchpad as in these dmesg lines:
[ 1.788049] psmouse serio1: elantech: assuming hardware version 4 (with firmware version 0x381f01)
[ 1.815495] psmouse serio1: elantech: Synaptics capabilities query result 0x00, 0x14, 0x0c.
[ 1.945291] input: ETPS/2 Elantech Touchpad as /devices/platform/i8042/serio1/input/input5

System Information
        Manufacturer: TOSHIBA
        Product Name: Satellite E55-A
        Version: PSKPJU-01K023
        Serial Number: 2E028991P
        UUID: CCA7CED8-2392-E311-8FF3-201A06D83DCE
        Wake-up Type: Power Switch
        SKU Number: PSKPJU
        Family: *

Thanks!!

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-30-generic 3.13.0-30.54
ProcVersionSignature: Ubuntu 3.13.0-30.54-generic 3.13.11.2
Uname: Linux 3.13.0-30-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
CurrentDesktop: KDE
Date: Sat Jun 28 13:20:21 2014
HibernationDevice: RESUME=UUID=f4575df5-080f-45b4-81ec-6cc14a4a7485
InstallationDate: Installed on 2014-05-17 (41 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: TOSHIBA Satellite E55-A
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-30-generic.efi.signed root=/dev/mapper/vg-root ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-30-generic N/A
 linux-backports-modules-3.13.0-30-generic N/A
 linux-firmware 1.127.4
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/02/2013
dmi.bios.vendor: TOSHIBA
dmi.bios.version: 1.50
dmi.board.asset.tag: *
dmi.board.name: ZEMAA
dmi.board.vendor: TOSHIBA
dmi.board.version: 1.00
dmi.chassis.asset.tag: *
dmi.chassis.type: 10
dmi.chassis.vendor: TOSHIBA
dmi.chassis.version: *
dmi.modalias: dmi:bvnTOSHIBA:bvr1.50:bd12/02/2013:svnTOSHIBA:pnSatelliteE55-A:pvrPSKPJU-01K023:rvnTOSHIBA:rnZEMAA:rvr1.00:cvnTOSHIBA:ct10:cvr*:
dmi.product.name: Satellite E55-A
dmi.product.version: PSKPJU-01K023
dmi.sys.vendor: TOSHIBA

[penalvch (penalvch)]

Hugo Melo, thank you for reporting this and helping make Ubuntu better. Could you please test the latest upstream kernel available from the very top line at the top of the page (not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-3.16-rc2

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

[Hugo Melo (hugo-melo)]

Hi Christopher,

I can confirm the bug is still happening in kernel version 3.16.0-031600rc3-generic.

[Hugo Melo (hugo-melo)]

Confirmed on kernel 3.16.0-031600rc3-generic

[Hugo Melo (hugo-melo)]

The text is asking to remove the tag "need-upstream-testing" but can't find it.

[penalvch (penalvch)]

Hugo Melo, the issue you are reporting is an upstream one. Could you please report this problem through the appropriate channel by following the instructions _verbatim_ at https://wiki.ubuntu.com/Bugs/Upstream/kernel ?

Please provide a direct URL to your e-mail to the mailing list once you have made it so that it may be tracked.

Thank you for your understanding.

[Hugo Melo (hugo-melo)]

Bug reported:
https://bugzilla.kernel.org/show_bug.cgi?id=81941

[Hugo Melo (hugo-melo)]

I was able to make the mouse work as a simple mouse (with no features like scrolling and others) compiling the psmouse-elantech source with dkms from here:
http://superuser.com/questions/721417/elantech-touchpad-recognized-as-ps-2-mouse-ubuntu-13-10

and modprobing it as proto=bare

Still looking for a fix.

[penalvch (penalvch)]

Hugo Melo:
>"Still looking for a fix."

Then you would want to follow https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1335463/comments/6 and send an e-mail to the linux-input mailing list (not bugzilla).

[Dr Anirban Mitra (mitradranirban)]

I had a similar problem with my acer aspire one. Downloading and installing the latest manline kernel 4.1.1 did not help in detection. Then I found that newer kernel if Single is added as a boot parameter. Once it is detected the stock ubuntu kernel 3.16 also detected the touchpad on direct reboot. However on shutting down the laptop, the touchpad is not detected again. Hope this helps.

[Dr Anirban Mitra (mitradranirban)]

Sorry for the typo. I meant the new mainline kernel is successfull in detecting the touchpad only if Single is given as a boot time parameter. Once detected, it remains detectable even by the 3.16 ubuntu kernel on reboot. But if I power off, it becomes not detectable again. I know I should file a fresh bug, but my laptop is offline, and i need to collect necessary log files to file a bug.

[penalvch (penalvch)]

Dr Anirban Mitra, it will help immensely if you filed a new report via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

[Dr Anirban Mitra (mitradranirban)]

I have filed bug #1473602 with bug description

> Date: Wed, 8 Jul 2015 11:08:45 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 1335463] Re: [Toshiba Satellite E55-A5114] ETPS/2 Elantech Touchpad not working on 14.04
>
> Dr Anirban Mitra, it will help immensely if you filed a new report via a terminal:
> ubuntu-bug linux
>
> Please feel free to subscribe me to it.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1335463
>
> Title:
> [Toshiba Satellite E55-A5114] ETPS/2 Elantech Touchpad not working on
> 14.04
>
> Status in linux package in Ubuntu:
> Triaged
>
> Bug description:
> Please, guide me on the way of providing valuable information for
> fixing this bug as my girlfriend is going to kill me for needing to
> use an external mouse.
>
> I have installed Ubuntu on a brand new Toshiba laptop, so I haven't tested on older versions.
> It detects the touchpad as in these dmesg lines:
> [ 1.788049] psmouse serio1: elantech: assuming hardware version 4 (with firmware version 0x381f01)
> [ 1.815495] psmouse serio1: elantech: Synaptics capabilities query result 0x00, 0x14, 0x0c.
> [ 1.945291] input: ETPS/2 Elantech Touchpad as /devices/platform/i8042/serio1/input/input5
>
> System Information
> Manufacturer: TOSHIBA
> Product Name: Satellite E55-A
> Version: PSKPJU-01K023
> Serial Number: 2E028991P
> UUID: CCA7CED8-2392-E311-8FF3-201A06D83DCE
> Wake-up Type: Power Switch
> SKU Number: PSKPJU
> Family: *
>
> Thanks!!
>
> ProblemType: Bug
> DistroRelease: Ubuntu 14.04
> Package: linux-image-3.13.0-30-generic 3.13.0-30.54
> ProcVersionSignature: Ubuntu 3.13.0-30.54-generic 3.13.11.2
> Uname: Linux 3.13.0-30-generic x86_64
> ApportVersion: 2.14.1-0ubuntu3.2
> Architecture: amd64
> CurrentDesktop: KDE
> Date: Sat Jun 28 13:20:21 2014
> HibernationDevice: RESUME=UUID=f4575df5-080f-45b4-81ec-6cc14a4a7485
> InstallationDate: Installed on 2014-05-17 (41 days ago)
> InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
> MachineType: TOSHIBA Satellite E55-A
> ProcFB: 0 inteldrmfb
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-30-generic.efi.signed root=/dev/mapper/vg-root ro quiet splash vt.handoff=7
> RelatedPackageVersions:
> linux-restricted-modules-3.13.0-30-generic N/A
> linux-backports-modules-3.13.0-30-generic N/A
> linux-firmware 1.127.4
> SourcePackage: linux
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 12/02/2013
> dmi.bios.vendor: TOSHIBA
> dmi.bios.version: 1.50
> dmi.board.asset.tag: *
> dmi.board.name: ZEMAA
> dmi.board.vendor: TOSHIBA
> dmi.board.version: 1.00
> dmi.chassis.asset.tag: *
> dmi.chassis.type: 10
> dmi.chassis.vendor: TOSHIBA
> dmi.chassis.version: *
> dmi.modalias: dmi:bvnTOSHIBA:bvr1.50:bd12/02/2013:svnTOSHIBA:pnSatelliteE55-A:pvrPSKPJU-01K023:rvnTOSHIBA:rnZEMAA:rvr1.00:cvnTOSHIBA:ct10:cvr*:
> dmi.product.name: Satel...