10ec:8176 [Toshiba Satellite C660-22V] WIFI disconnects after upgrade to 14.04 LTS ‘Trusty Tahr’

Bug #1313365 reported by Sam
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

My Wifi started to disconnect frequently after I upgraded my Ubuntu to 14.04 LTS ‘Trusty Tahr’. I have to turn Wifi off and turn on again to make it work.
---
ApportVersion: 2.14.1-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: sam 2195 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=2cce84fa-f896-47d7-986a-5c5019b3c6f0
InstallationDate: Installed on 2014-02-07 (79 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MachineType: TOSHIBA Satellite C660
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-24-generic root=UUID=f85a3a46-52a0-4c88-a451-fa04e43ebaee ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-24.46-generic 3.13.9
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-24-generic N/A
 linux-backports-modules-3.13.0-24-generic N/A
 linux-firmware 1.127
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Tags: trusty
Uname: Linux 3.13.0-24-generic x86_64
UpgradeStatus: Upgraded to trusty on 2014-04-25 (3 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 05/17/11
dmi.bios.vendor: TOSHIBA
dmi.bios.version: 1.80
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: PWWAA
dmi.board.vendor: TOSHIBA
dmi.board.version: 1.00
dmi.chassis.asset.tag: *
dmi.chassis.type: 9
dmi.chassis.vendor: TOSHIBA
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnTOSHIBA:bvr1.80:bd05/17/11:svnTOSHIBA:pnSatelliteC660:pvrPSC0QE-05400CEN:rvnTOSHIBA:rnPWWAA:rvr1.00:cvnTOSHIBA:ct9:cvrN/A:
dmi.product.name: Satellite C660
dmi.product.version: PSC0QE-05400CEN
dmi.sys.vendor: TOSHIBA

Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1313365

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: trusty
penalvch (penalvch)
tags: added: regression-release
Revision history for this message
Sam (isam01) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
Sam (isam01) wrote : BootDmesg.txt

apport information

Revision history for this message
Sam (isam01) wrote : CRDA.txt

apport information

Revision history for this message
Sam (isam01) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Sam (isam01) wrote : IwConfig.txt

apport information

Revision history for this message
Sam (isam01) wrote : Lspci.txt

apport information

Revision history for this message
Sam (isam01) wrote : Lsusb.txt

apport information

Revision history for this message
Sam (isam01) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Sam (isam01) wrote : ProcEnviron.txt

apport information

Revision history for this message
Sam (isam01) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Sam (isam01) wrote : ProcModules.txt

apport information

Revision history for this message
Sam (isam01) wrote : PulseList.txt

apport information

Revision history for this message
Sam (isam01) wrote : UdevDb.txt

apport information

Revision history for this message
Sam (isam01) wrote : UdevLog.txt

apport information

Revision history for this message
Sam (isam01) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
penalvch (penalvch)
summary: - WIFI disconnects after upgrade to 14.04 LTS ‘Trusty Tahr’
+ 10ec:8176 [Toshiba Satellite C660-22V] WIFI disconnects after upgrade to
+ 14.04 LTS ‘Trusty Tahr’
tags: added: bios-outdated-2.00
Changed in linux (Ubuntu):
importance: Undecided → Low
status: Confirmed → Incomplete
Revision history for this message
Sam (isam01) wrote :

I updated BIOS but it didn't help. It still disconnects WIFI.

sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date:

2.00
05/09/12

Revision history for this message
penalvch (penalvch) wrote :

Sam, could you please test the latest upstream kernel available (not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-3.15-rc3

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

tags: added: latest-bios-2.00
removed: bios-outdated-2.00
Changed in linux (Ubuntu):
importance: Low → Medium
Sam (isam01)
tags: added: kernel-bug-exists-upstream kernel-bug-exists-upstream-3.15-rc2
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

Sam, could you please test the latest mainline kernel via http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.15-rc5-utopic/ and advise to the results?

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Sam (isam01) wrote :

Tested with latest mainline kernel v3.15-rc5-utopic. Wifi still disconnects.

Sam (isam01)
tags: added: kernel-bug-exists-upstream-3.15-rc5
removed: kernel-bug-exists-upstream-3.15-rc2
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

Sam, the next step is to fully commit bisect in order to identify the offending commit. Could you please do this following https://wiki.ubuntu.com/Kernel/KernelBisection ?

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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