Unity add printer dialog is frozen after upgrade
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
system-config-printer (Ubuntu) |
Fix Released
|
High
|
Unassigned | ||
Trusty |
Fix Released
|
High
|
Unassigned |
Bug Description
after upgrade Ubuntu from 13.10 to 14.04
Add Printer Dialog is frozen, can not add a new Printer in system-
Steps:
1. Click Add Printer in system-
2. Wait until your network printer is showing
3. Klick the Printer Name in the Devices list.
4. Now Window "New Printer" is frozen.
On a new installation of Ubuntu 14.04 (32 Bit) is it working.
------------- Workaround -------
1. Start GNOME 3 Desktop.
2. Add Printer in gnome-control-
3. Go back to Unity Desktop.
4. Now can you use the added Printer. (but add printer in Unity is still not working.)
[Impact]
For certain non-HP printer models it is impossible to set up the printer with system-
[Test Case]
Have a non-HP network printer available on which the command
hp-makeuri -c [IP of the printer]
hangs (does not exit, requies Ctrl+C to get back to the prompt).
Set up as described above under "Steps". Current version of system-
[Regression Potential]
Very low. It is possible that a printer does not provide make/model info and there hp-makeuri gets called anyway.
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: system-
ProcVersionSign
Uname: Linux 3.13.0-24-generic x86_64
NonfreeKernelMo
ApportVersion: 2.14.1-0ubuntu3
Architecture: amd64
CurrentDesktop: Unity
Date: Sat Apr 26 19:34:57 2014
ExecutablePath: /usr/share/
InstallationDate: Installed on 2013-10-18 (189 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
InterpreterPath: /usr/bin/python2.7
Lpstat: Error: command ['lpstat', '-v'] failed with exit code 1: lpstat: No destinations added.
MachineType: MSI MS-7816
PackageArchitec
Papersize: a4
ProcEnviron:
LANGUAGE=de_DE
PATH=(custom, no user)
XDG_RUNTIME_
LANG=de_DE.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=
SourcePackage: system-
UpgradeStatus: Upgraded to trusty on 2014-04-26 (0 days ago)
dmi.bios.date: 06/06/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: V1.3
dmi.board.
dmi.board.name: Z87-G43 (MS-7816)
dmi.board.vendor: MSI
dmi.board.version: 1.0
dmi.chassis.
dmi.chassis.type: 3
dmi.chassis.vendor: MSI
dmi.chassis.
dmi.modalias: dmi:bvnAmerican
dmi.product.name: MS-7816
dmi.product.
dmi.sys.vendor: MSI
description: | updated |
summary: |
- add printer dialog is frozen + Unity add printer dialog is frozen |
description: | updated |
summary: |
- Unity add printer dialog is frozen + Unity add printer dialog is frozen after upgrade |
Changed in system-config-printer (Ubuntu): | |
status: | Incomplete → New |
description: | updated |
description: | updated |
Changed in system-config-printer (Ubuntu): | |
status: | Triaged → In Progress |
status: | In Progress → Fix Committed |
tags: |
added: verification-done removed: verification-needed |
Changed in system-config-printer (Ubuntu): | |
importance: | Undecided → High |
Changed in system-config-printer (Ubuntu Trusty): | |
importance: | Undecided → High |
There is no "Unity add printer dialog". Where exactly did you click on "Add printer"?
I assume that you are using system- config- printer, the default printer setup tool. To get more debug information, open a terminal window and run the command
system- config- printer --debug 2>&1 | tee log.txt
go the steps until getting the frozen dialog, the press Ctrl+C in the terminal window (or run "xkill" in a new tab of the terminal window and click the frozen dialog). After that attach log.txt to this bug report.