Ubuntu
linux package

04e8:f000 USB won't mount Samsung Convoy 3 phone

Bug #1307552 reported by wb8nbs on 2014-04-14

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Confirmed	Medium	Unassigned

Bug Description

This flip phone has a 32 gig SD card but does not AFIK use Android. There is a USB menu but the only option is "USB Mass Storage". I believe however it uses MTP. I do have a camera that mounts MTP OK so that is working.

ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: linux-image-3.5.0-39-generic 3.5.0-39.60
ProcVersionSignature: Ubuntu 3.5.0-39.60-generic 3.5.7.17
Uname: Linux 3.5.0-39-generic x86_64
ApportVersion: 2.6.1-0ubuntu13
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: jbh 2103 F.... pulseaudio
Date: Mon Apr 14 09:40:59 2014
GvfsMonitorLog: Monitoring events. Press Ctrl+C to quit.
HibernationDevice: RESUME=UUID=cf4ea02f-f135-4bbf-b60e-556e7d36c1a4
HotplugNewDevices:

HotplugNewMounts:

InstallationDate: Installed on 2012-11-15 (515 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
MachineType: ASUSTeK COMPUTER INC. N56VJ
MarkForUpload: True
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-39-generic.efi.signed root=UUID=4941fe87-9e71-4835-8492-d5d02be5bc85 ro quiet splash pcie_aspm=force acpi_backlight=vendor vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-3.5.0-39-generic N/A
linux-backports-modules-3.5.0-39-generic N/A
linux-firmware 1.103
SourcePackage: linux
Symptom: storage
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/29/2012
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: N56VJ.203
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: N56VJ
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN56VJ.203:bd08/29/2012:svnASUSTeKCOMPUTERINC.:pnN56VJ:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnN56VJ:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: N56VJ
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
---
ApportVersion: 2.14.1-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: ubuntu 2728 F.... pulseaudio
CasperVersion: 1.340
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
LiveMediaBuild: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: ASUSTeK COMPUTER INC. N56VJ
Package: linux (not installed)
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB:
0 inteldrmfb
1 nouveaufb
ProcKernelCmdLine: BOOT_IMAGE=/casper/vmlinuz.efi file=/cdrom/preseed/username.seed boot=casper quiet splash --
ProcVersionSignature: Ubuntu 3.13.0-24.46-generic 3.13.9
RelatedPackageVersions:
linux-restricted-modules-3.13.0-24-generic N/A
linux-backports-modules-3.13.0-24-generic N/A
linux-firmware 1.127
Tags: trusty
Uname: Linux 3.13.0-24-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 08/29/2012
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: N56VJ.203
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: N56VJ
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN56VJ.203:bd08/29/2012:svnASUSTeKCOMPUTERINC.:pnN56VJ:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnN56VJ:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: N56VJ
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

See original description

Tags:

Revision history for this message

wb8nbs (wb8nbs) wrote on 2014-04-14:

AlsaInfo.txt Edit (30.8 KiB, text/plain; charset="utf-8")
BootDmesg.txt Edit (87.6 KiB, text/plain; charset="utf-8")
CRDA.txt Edit (257 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (240.6 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.8 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (548 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (26.6 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (554 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (7.4 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (106 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (3.3 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (4.0 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (240 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (139.3 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (348.3 KiB, text/plain; charset="utf-8")
UdevMonitorLog.txt Edit (22.3 KiB, text/plain; charset="utf-8")
UdisksMonitorLog.txt Edit (8.4 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (11.9 KiB, text/plain; charset="utf-8")

Revision history for this message

Brad Figg (brad-figg) wrote on 2014-04-14: Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

wb8nbs (wb8nbs) wrote on 2014-04-14: Re: USB won't mount Samsung Convoy 3 phone

Details from the phone:
The model number is SCH-U680MAAVZW (Verizon). Operationg system is BREW 1.04.

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2014-04-15:

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.15 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.15-rc1-trusty/

Changed in linux (Ubuntu):
importance:	Undecided → Medium
status:	Confirmed → Incomplete

Revision history for this message

wb8nbs (wb8nbs) wrote on 2014-04-16:

Booted under 3.15. Same failure.

jbh@jbh-N56VJ:~$ uname -a
Linux jbh-N56VJ 3.15.0-031500rc1-generic #201404131835 SMP Sun Apr 13 22:36:23 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux
jbh@jbh-N56VJ:~$

[ 17.334414] Bluetooth: HIDP socket layer initialized
[ 83.451634] usb 3-3: new high-speed USB device number 2 using xhci_hcd
[ 83.851765] usb 3-3: new high-speed USB device number 3 using xhci_hcd
[ 83.981987] usb 3-3: New USB device found, idVendor=04e8, idProduct=f000
[ 83.982004] usb 3-3: New USB device strings: Mfr=3, Product=2, SerialNumber=4
[ 83.982007] usb 3-3: Product: OEMSAMSUNG_Brew_SCH-U680
[ 83.982008] usb 3-3: Manufacturer: SAMSUNG Electronics Co.,Ltd.
[ 83.982010] usb 3-3: SerialNumber: 80a1cf2e0000
[ 83.998245] usb-storage 3-3:1.0: USB Mass Storage device detected
[ 83.998347] scsi6 : usb-storage 3-3:1.0
[ 83.998437] usbcore: registered new interface driver usb-storage
[ 84.997173] scsi 6:0:0:0: Direct-Access SAMSUNG MMC Storage 2.31 PQ: 0 ANSI: 2
[ 84.997613] scsi 6:0:0:1: Direct-Access SAMSUNG MMC Storage 2.31 PQ: 0 ANSI: 2
[ 84.998028] scsi 6:0:0:2: CD-ROM SAMSUNG CD-ROM 1.00 PQ: 0 ANSI: 2
[ 84.998380] sd 6:0:0:0: Attached scsi generic sg2 type 0
[ 84.998680] sd 6:0:0:1: Attached scsi generic sg3 type 0
[ 84.998833] sd 6:0:0:0: [sdb] 62676992 512-byte logical blocks: (32.0 GB/29.8 GiB)
[ 84.999619] sd 6:0:0:0: [sdb] Write Protect is off
[ 84.999622] sd 6:0:0:0: [sdb] Mode Sense: 0f 0e 00 00
[ 84.999980] sd 6:0:0:1: [sdc] 205312 512-byte logical blocks: (105 MB/100 MiB)
[ 85.001103] sd 6:0:0:0: [sdb] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
[ 85.001194] sr1: scsi-1 drive
[ 85.001342] sr 6:0:0:2: Attached scsi CD-ROM sr1
[ 85.001436] sr 6:0:0:2: Attached scsi generic sg4 type 5
[ 85.001748] sd 6:0:0:1: [sdc] Write Protect is off
[ 85.001750] sd 6:0:0:1: [sdc] Mode Sense: 0f 0e 00 00
[ 85.003190] sd 6:0:0:1: [sdc] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
[ 85.009865] sdb: sdb1
[ 85.012443] sdc: sdc1
[ 85.019193] sd 6:0:0:0: [sdb] Attached SCSI removable disk
[ 85.022703] sd 6:0:0:1: [sdc] Attached SCSI removable disk
[ 85.220174] sd 6:0:0:0: [sdb] Synchronizing SCSI cache
[ 85.223345] scsi 6:0:0:0: rejecting I/O to offline device
[ 85.223377] scsi 6:0:0:0: killing request
[ 85.235565] ISO 9660 Extensions: Microsoft Joliet Level 3
[ 85.236846] sd 6:0:0:1: [sdc] Synchronizing SCSI cache
[ 85.237857] ISOFS: unable to read i-node block
[ 85.237861] isofs_fill_super: get root inode failed

Booted under 3.15.  Same failure.

jbh@jbh-N56VJ:~$ uname -a
Linux jbh-N56VJ 3.15.0-031500rc1-generic #201404131835 SMP Sun Apr 13 22:36:23 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux
jbh@jbh-N56VJ:~$

[   17.334414] Bluetooth: HIDP socket layer initialized
[   83.451634] usb 3-3: new high-speed USB device number 2 using xhci_hcd
[   83.851765] usb 3-3: new high-speed USB device number 3 using xhci_hcd
[   83.981987] usb 3-3: New USB device found, idVendor=04e8, idProduct=f000
[   83.982004] usb 3-3: New USB device strings: Mfr=3, Product=2, SerialNumber=4
[   83.982007] usb 3-3: Product: OEMSAMSUNG_Brew_SCH-U680
[   83.982008] usb 3-3: Manufacturer: SAMSUNG Electronics Co.,Ltd.
[   83.982010] usb 3-3: SerialNumber: 80a1cf2e0000
[   83.998245] usb-storage 3-3:1.0: USB Mass Storage device detected
[   83.998347] scsi6 : usb-storage 3-3:1.0
[   83.998437] usbcore: registered new interface driver usb-storage
[   84.997173] scsi 6:0:0:0: Direct-Access     SAMSUNG  MMC Storage      2.31 PQ: 0 ANSI: 2
[   84.997613] scsi 6:0:0:1: Direct-Access     SAMSUNG  MMC Storage      2.31 PQ: 0 ANSI: 2
[   84.998028] scsi 6:0:0:2: CD-ROM            SAMSUNG  CD-ROM           1.00 PQ: 0 ANSI: 2
[   84.998380] sd 6:0:0:0: Attached scsi generic sg2 type 0
[   84.998680] sd 6:0:0:1: Attached scsi generic sg3 type 0
[   84.998833] sd 6:0:0:0: [sdb] 62676992 512-byte logical blocks: (32.0 GB/29.8 GiB)
[   84.999619] sd 6:0:0:0: [sdb] Write Protect is off
[   84.999622] sd 6:0:0:0: [sdb] Mode Sense: 0f 0e 00 00
[   84.999980] sd 6:0:0:1: [sdc] 205312 512-byte logical blocks: (105 MB/100 MiB)
[   85.001103] sd 6:0:0:0: [sdb] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
[   85.001194] sr1: scsi-1 drive
[   85.001342] sr 6:0:0:2: Attached scsi CD-ROM sr1
[   85.001436] sr 6:0:0:2: Attached scsi generic sg4 type 5
[   85.001748] sd 6:0:0:1: [sdc] Write Protect is off
[   85.001750] sd 6:0:0:1: [sdc] Mode Sense: 0f 0e 00 00
[   85.003190] sd 6:0:0:1: [sdc] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
[   85.009865]  sdb: sdb1
[   85.012443]  sdc: sdc1
[   85.019193] sd 6:0:0:0: [sdb] Attached SCSI removable disk
[   85.022703] sd 6:0:0:1: [sdc] Attached SCSI removable disk
[   85.220174] sd 6:0:0:0: [sdb] Synchronizing SCSI cache
[   85.223345] scsi 6:0:0:0: rejecting I/O to offline device
[   85.223377] scsi 6:0:0:0: killing request
[   85.235565] ISO 9660 Extensions: Microsoft Joliet Level 3
[   85.236846] sd 6:0:0:1: [sdc] Synchronizing SCSI cache
[   85.237857] ISOFS: unable to read i-node block
[   85.237861] isofs_fill_super: get root inode failed

tags:	added: kernel-bug-exists-upstream
Changed in linux (Ubuntu):
status:	Incomplete → Confirmed

Revision history for this message

wb8nbs (wb8nbs) wrote on 2014-04-16:

Are you sure 3.15 is the right kernel to test? This is normally running 3.5.0-39-generic.
jbh@jbh-N56VJ:~$ cat /etc/motd
Welcome to Ubuntu 12.10 (GNU/Linux 3.5.0-39-generic x86_64)

* Documentation: https://help.ubuntu.com/
New release '13.04' available.
Run 'do-release-upgrade' to upgrade to it.

Revision history for this message

penalvch (penalvch) wrote on 2014-04-19:

wb8nbs, could you please confirm this issue exists with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ . If the issue remains, could you please run the following command in the development release from a terminal, as it will automatically gather and attach updated debug information to this report:

apport-collect -p linux 1307552

tags:	added: latest-bios-203
Changed in linux (Ubuntu):
status:	Confirmed → Incomplete
tags:	added: needs-trusty-test

Revision history for this message

wb8nbs (wb8nbs) wrote on 2014-04-21: AlsaInfo.txt

AlsaInfo.txt Edit (30.4 KiB, text/plain)

apport information

tags:	added: apport-collected trusty
description:	updated

Revision history for this message

wb8nbs (wb8nbs) wrote on 2014-04-21: BootDmesg.txt

BootDmesg.txt Edit (91.6 KiB, text/plain)

apport information

Revision history for this message

wb8nbs (wb8nbs) wrote on 2014-04-21: CRDA.txt

#10

CRDA.txt Edit (257 bytes, text/plain)

apport information

Revision history for this message

wb8nbs (wb8nbs) wrote on 2014-04-21: CurrentDmesg.txt

#11

CurrentDmesg.txt Edit (5.1 KiB, text/plain)

apport information

Revision history for this message

wb8nbs (wb8nbs) wrote on 2014-04-21: IwConfig.txt

#12

IwConfig.txt Edit (508 bytes, text/plain)

apport information

Revision history for this message

wb8nbs (wb8nbs) wrote on 2014-04-21: Lspci.txt

#13

Lspci.txt Edit (10.8 KiB, text/plain)

apport information

Revision history for this message

wb8nbs (wb8nbs) wrote on 2014-04-21: Lsusb.txt

#14

Lsusb.txt Edit (586 bytes, text/plain)

apport information

Revision history for this message

wb8nbs (wb8nbs) wrote on 2014-04-21: ProcCpuinfo.txt

#15

ProcCpuinfo.txt Edit (7.5 KiB, text/plain)

apport information

Revision history for this message

wb8nbs (wb8nbs) wrote on 2014-04-21: ProcInterrupts.txt

#16

ProcInterrupts.txt Edit (3.4 KiB, text/plain)

apport information

Revision history for this message

wb8nbs (wb8nbs) wrote on 2014-04-21: ProcModules.txt

#17

ProcModules.txt Edit (4.5 KiB, text/plain)

apport information

Revision history for this message

wb8nbs (wb8nbs) wrote on 2014-04-21: PulseList.txt

#18

PulseList.txt Edit (17.9 KiB, text/plain)

apport information

Revision history for this message

wb8nbs (wb8nbs) wrote on 2014-04-21: RfKill.txt

#19

RfKill.txt Edit (240 bytes, text/plain)

apport information

Revision history for this message

wb8nbs (wb8nbs) wrote on 2014-04-21: UdevDb.txt

#20

UdevDb.txt Edit (142.6 KiB, text/plain)

apport information

Revision history for this message

wb8nbs (wb8nbs) wrote on 2014-04-21: UdevLog.txt

#21

UdevLog.txt Edit (328.1 KiB, text/plain)

apport information

Revision history for this message

wb8nbs (wb8nbs) wrote on 2014-04-21: WifiSyslog.txt

#22

WifiSyslog.txt Edit (155.9 KiB, text/plain)

apport information

Revision history for this message

wb8nbs (wb8nbs) wrote on 2014-04-21: Re: USB won't mount Samsung Convoy 3 phone

#23

Booted the 14.04 build from Sunday April 20. Still no mount of sdb1 or sdc1.

Needed to apt-get python-apport to get the report to work.
Saw this error message:

(process:4241): GLib-CRITICAL **: g_slice_set_config: assertion 'sys_page_size == 0' failed
dpkg-query: no packages found matching linux

But this is the first time I've seen the screen backlight adjust keys work. I will be upgrading soon to 14.04 because of this.

penalvch (penalvch) on 2014-04-21

tags:	removed: needs-trusty-test
summary:	- USB won't mount Samsung Convoy 3 phone + 04e8:f000 USB won't mount Samsung Convoy 3 phone
description:	updated
Changed in linux (Ubuntu):
status:	Incomplete → Confirmed

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04e8:f000 USB won't mount Samsung Convoy 3 phone

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