No wireless connection after updates 12.04LTS

[John Elliott]

I am using HP "all in one" with Ubuntu 12.04 LTS installed. Following the last update, my wireless network connection is lost. I have both wired and wireless connection if I boot with older version 3.2.032, but with new version 3.2.055 after update I only have wired connection, but no wireless connection.

Wired output from NM-Tool
john@john-20-b101ea:~$ nm-tool
NetworkManager Tool

State: connected (global)

- Device: eth1 [Wired connection 1] -------------------------------------------
  Type: Wired
  Driver: r8169
  State: connected
  Default: yes
  HW Address: 70:54:D2:BE:43:DD

  Capabilities:
    Carrier Detect: yes
    Speed: 100 Mb/s

  Wired Properties
    Carrier: on

  IPv4 Settings:
    Address: 192.168.1.2
    Prefix: 24 (255.255.255.0)
    Gateway: 192.168.1.1

    DNS: 192.168.1.1

john@john-20-b101ea:~$

Wireless output below.....
john@john-20-b101ea:~$
NetworkManager Tool
State: disconnected

- Device: eth1 -----------------------------------------------------------------
  Type: Wired
  Driver: r8169
  State: unavailable
  Default: no
  HW Address: 70:54:D2:BE:43:DD

  Capabilities:
    Carrier Detect: yes
    Speed: 100 Mb/s

  Wired Properties
    Carrier: off

john@john-20-b101ea:~$

I have 2 versions on my front logon screen.

One is linux 3.2.055 and the other is 3.2.032 The default is 3.2.055 on boot up I can get a wired connection but no wireless connection. If I boot on 3.2.032 I can get both a wired, and wireless connection.

Many thanks for any help.......(New to Ubuntu)
---
Architecture: amd64
DistroRelease: Ubuntu 12.04
InstallationMedia: Ubuntu 12.04 "Precise" - Build amd64 LIVE Binary 20121102-07:42
LiveMediaBuild: Ubuntu 12.04 "Precise" - Build amd64 LIVE Binary 20121102-07:42
MarkForUpload: True
NonfreeKernelModules: fglrx
Package: linux (not installed)
ProcEnviron:
 LANGUAGE=en_GB:en
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
Uname: Linux 3.2.0-55-generic x86_64
UnreportableReason: The running kernel is not an Ubuntu kernel
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
---
Architecture: amd64
DistroRelease: Ubuntu 12.04
InstallationMedia: Ubuntu 12.04 "Precise" - Build amd64 LIVE Binary 20121102-07:42
LiveMediaBuild: Ubuntu 12.04 "Precise" - Build amd64 LIVE Binary 20121102-07:42
MarkForUpload: True
NonfreeKernelModules: fglrx
Package: linux (not installed)
ProcEnviron:
 LANGUAGE=en_GB:en
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
Uname: Linux 3.2.0-55-generic x86_64
UnreportableReason: The running kernel is not an Ubuntu kernel
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo

[Ubuntu Foundations Team Bug Bot (crichton)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1248485/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

[John Elliott (johnelliott31)]

I do not understand what you are asking for.......is it this????

GNU bash, version 4.2.25(1)-release (x86_64-pc-linux-gnu)

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1248485

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.12 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.12-saucy/

[John Elliott (johnelliott31)]

Hello Joseph,

I am a user of Ubuntu only, I do not understand these linux commands .
The Ubuntu software on my HP all in ONE works perfectly when I connect
to the Internet, the problem is not the software once connected
....the problem is after doing updates, the wireless connection is lost,
 and cant be regained.

John Elliott
01590 681475

> Date: Wed, 6 Nov 2013 17:51:40 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 1248485] Re: No wireless connection after updates 12.04LTS
>
> Would it be possible for you to test the latest upstream kernel? Refer
> to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest
> v3.12 kernel[0].
>
> If this bug is fixed in the mainline kernel, please add the following
> tag 'kernel-fixed-upstream'.
>
> If the mainline kernel does not fix this bug, please add the tag:
> 'kernel-bug-exists-upstream'.
>
> If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
> Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".
>
>
> Thanks in advance.
>
> [0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.12-saucy/
>
> ** Changed in: linux (Ubuntu)
> Importance: Undecided => Medium
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1248485
>
> Title:
> No wireless connection after updates 12.04LTS
>
> Status in “linux” package in Ubuntu:
> Incomplete
>
> Bug description:
> I am using HP "all in one" with Ubuntu 12.04 LTS installed. Following
> the last update, my wireless network connection is lost. I have both
> wired and wireless connection if I boot with older version 3.2.032,
> but with new version 3.2.055 after update I only have wired
> connection, but no wireless connection.
>
>
> Wired output from NM-Tool
> john@john-20-b101ea:~$ nm-tool
> NetworkManager Tool
>
> State: connected (global)
>
> - Device: eth1 [Wired connection 1] -------------------------------------------
> Type: Wired
> Driver: r8169
> State: connected
> Default: yes
> HW Address: 70:54:D2:BE:43:DD
>
> Capabilities:
> Carrier Detect: yes
> Speed: 100 Mb/s
>
> Wired Properties
> Carrier: on
>
> IPv4 Settings:
> Address: 192.168.1.2
> Prefix: 24 (255.255.255.0)
> Gateway: 192.168.1.1
>
> DNS: 192.168.1.1
>
> john@john-20-b101ea:~$
>
>
> Wireless output below.....
> john@john-20-b101ea:~$
> NetworkManager Tool
> State: disconnected
>
> - Device: eth1 -----------------------------------------------------------------
> Type: Wired
> Driver: r8169
> State: unavailable
> Default: no
> HW Address: 70:54:D2:BE:43:DD
>
> Capabilities:
> Carrier Detect: yes
> Speed: 100 Mb/s
>
> Wired Properties
> Carrier: off
>
> john@john-20-b101ea:~$
>
>
...

[Seth Forshee (sforshee)]

John, is there some reason you can't run the apport-collect command requested in comment #3? That will add data to the bug that really is needed for us to help you. If at all possible please run it when booted into the kernel which produces the wireless problems (you'll need to use the wired connection). Thanks!

[John Elliott (johnelliott31)]

Seth

I have done as you asked, and sent the output report.

is this what you needed,

john@john-20-b101ea:~$ apport-collect 1248485
ERROR: hook /usr/share/apport/general-hooks/cloud_archive.py crashed:
Traceback (most recent call last):
  File "/usr/lib/python2.7/dist-packages/apport/report.py", line 719, in add_hooks_info
    symb['add_info'](self, ui)
  File "/usr/share/apport/general-hooks/cloud_archive.py", line 18, in add_info
    if '~cloud' in packaging.get_version(package) and \
  File "/usr/lib/python2.7/dist-packages/apport/packaging_impl.py", line 95, in get_version
    raise ValueError('package does not exist')
ValueError: package does not exist
ERROR: hook /usr/share/apport/general-hooks/ubuntu.py crashed:
Traceback (most recent call last):
  File "/usr/lib/python2.7/dist-packages/apport/report.py", line 719, in add_hooks_info
    symb['add_info'](self, ui)
  File "/usr/share/apport/general-hooks/ubuntu.py", line 22, in add_info
    add_release_info(report)
  File "/usr/share/apport/general-hooks/ubuntu.py", line 259, in add_release_info
    report['CasperVersion'] = apport.packaging.get_version('casper')
  File "/usr/lib/python2.7/dist-packages/apport/packaging_impl.py", line 95, in get_version
    raise ValueError('package does not exist')
ValueError: package does not exist
john@john-20-b101ea:~$

[Seth Forshee (sforshee)]

No, for some reason it's crashing and not attaching the data. Until we can get that working can you boot into the kernel with broken wifi and run these commands in a terminal:

lspci -vvnn > lspci.txt
dmesg > dmesg.txt

This will produce two files, lspci.txt and dmesg.txt. Please attach these files to this bug report.

[John Elliott (johnelliott31)]

I dont know what booting into the Kernel is! but I gone into terminal and typed what you asked this the output.

john@john-20-b101ea:~$ lspci - vvnn > lspci.txt
Usage: lspci [<switches>]

Basic display modes:
-mm Produce machine-readable output (single -m for an obsolete format)
-t Show bus tree

Display options:
-v Be verbose (-vv for very verbose)
-k Show kernel drivers handling each device
-x Show hex-dump of the standard part of the config space
-xxx Show hex-dump of the whole config space (dangerous; root only)
-xxxx Show hex-dump of the 4096-byte extended config space (root only)
-b Bus-centric view (addresses and IRQ's as seen by the bus)
-D Always show domain numbers

Resolving of device ID's to names:
-n Show numeric ID's
-nn Show both textual and numeric ID's (names & numbers)
-q Query the PCI ID database for unknown ID's via DNS
-qq As above, but re-query locally cached entries
-Q Query the PCI ID database for all ID's via DNS

Selection of devices:
-s [[[[<domain>]:]<bus>]:][<slot>][.[<func>]] Show only devices in selected slots
-d [<vendor>]:[<device>] Show only devices with specified ID's

Other options:
-i <file> Use specified ID database instead of /usr/share/misc/pci.ids.gz
-p <file> Look up kernel modules in a given file instead of default modules.pcimap
-M Enable `bus mapping' mode (dangerous; root only)

PCI access options:
-A <method> Use the specified PCI access method (see `-A help' for a list)
-O <par>=<val>Set PCI access parameter (see `-O help' for a list)
-G Enable PCI access debugging
-H <mode> Use direct hardware access (<mode> = 1 or 2)
-F <file> Read PCI configuration dump from a given file
john@john-20-b101ea:~$
lspci

john@john-20-b101ea:~$ dmesg > dmesg.txt

no ouput from this command.....

[Seth Forshee (sforshee)]

In the bug description you say "if I boot with ..." I mean the same thing you mean there -- boot with the kernel which has broken wifi.

You added a space between "-" and "vvnn" in the lspci command I gave you. Please enter the commands exactly as I supplied (copy/paste works well for this).

I'm not interested in the output you see on the screen from these commands. If they are successful they will produce no output. What they will produce are files named lspci.txt and dmesg.txt in the directory where you ran the commands. After running the commands, I need for you to return to this page and click the "Add attachment or patch" link (at the bottom of the page), then click "Choose File" on the new page which loads. Use the file browser to locate dmesg.txt, then click "Open" to return you to the web page, then click "Post Comment". Then repeat this process for lspci.txt.

[John Elliott (johnelliott31)]

Seth....Hope this is all OK.....Thanks for your patience.....John

[Seth Forshee (sforshee)]

The wireless device listed in lspci hasn't ever been supported in version 3.2 kernels. Support wasn't added until version 3.5. But in that case 3.2.0-32 shouldn't work either, so there must be some missing information. Are you using the machine's built-in wireless or something like a USB wireless dongle? Did you install any additional software to get the wireless working originally?

Could you boot with the 3.2.0-32 kernel, then collect and attach dmesg.txt as you did before? Please also provide the output of running "lsmod" in a terminal.

[John Elliott (johnelliott31)]

john@john-20-b101ea:~$ "lsmod"
Module Size Used by
vesafb 13844 1
snd_hda_codec_realtek 73901 1
snd_hda_intel 33605 3
snd_hda_codec 139218 2 snd_hda_codec_realtek,snd_hda_intel
snd_hwdep 13668 1 snd_hda_codec
snd_pcm 97188 2 snd_hda_intel,snd_hda_codec
snd_seq_midi 13324 0
snd_rawmidi 30748 1 snd_seq_midi
snd_seq_midi_event 14899 1 snd_seq_midi
snd_seq 61896 2 snd_seq_midi,snd_seq_midi_event
snd_timer 29990 2 snd_pcm,snd_seq
snd_seq_device 14540 3 snd_seq_midi,snd_rawmidi,snd_seq
uvcvideo 72627 0
snd 78855 15 snd_hda_codec_realtek,snd_hda_intel,snd_hda_codec,snd_hwdep,snd_pcm,snd_rawmidi,snd_seq,snd_timer,snd_seq_device
videodev 98259 1 uvcvideo
bnep 18281 2
rfcomm 47604 0
parport_pc 32866 0
bluetooth 180104 10 bnep,rfcomm
ppdev 17113 0
rts_pstor 420503 0
dm_multipath 23230 0
psmouse 97443 0
k10temp 13166 0
i2c_piix4 13301 0
binfmt_misc 17540 1
serio_raw 13211 0
soundcore 15091 1 snd
snd_page_alloc 18529 2 snd_hda_intel,snd_pcm
v4l2_compat_ioctl32 17128 1 videodev
fglrx 2700996 172
mac_hid 13253 0
video 19596 0
nls_iso8859_1 12713 1
nls_cp437 16991 1
vfat 17585 1
fat 61512 1 vfat
lp 17799 0
parport 46562 3 parport_pc,ppdev,lp
usbhid 47199 0
hid 99559 1 usbhid
r8169 62099 0
dm_raid45 78155 0
xor 12894 1 dm_raid45
dm_mirror 22203 0
dm_region_hash 20918 1 dm_mirror
dm_log 18564 3 dm_raid45,dm_mirror,dm_region_hash
btrfs 652957 0
zlib_deflate 27139 1 btrfs
libcrc32c 12644 1 btrfs
john@john-20-b101ea:~$

Seth, I am using the machine s built in wireless. and I did not install any additional software to get wireless working...
Wireless is now NO LONGER working on 3.2.32!

Output from "lsmod" listed above.

[Seth Forshee (sforshee)]

I can come up with no explanation why it would have been working before. That kernel doesn't have support for your wireless hardware.

You've got a few options for getting it working. Probably the easiest is to install the backports drivers. For this you need to install the linux-backports-modules-cw-3.8-precise-generic package, either using the software center or by running "sudo apt-get install linux-backports-modules-cw-3.8-precise-generic" in a terminal. You'll need to reboot after doing this.

The other options are either to upgrade to a newer release or use our hardware enablement stack. Let me know if you want instructions for either of these.

It doesn't seem necessary to add support to Linux 3.2 since we already have a couple of options for getting your hardware working in 12.04, so I'm changing the status to Won't Fix.

[John Elliott (johnelliott31)]

Hello Seth,

I have done as you suggested (easiest), but if I use the software center I get "Package Operation Failed" all the time, and if I use
Terminal I get the following error.....................

......john@john-20-b101ea:~$ sudo apt-get install linux-backports-modules-cw-3.8-precise-generic
[sudo] password for john:
Reading package lists... Done
Building dependency tree
Reading state information... Done
linux-backports-modules-cw-3.8-precise-generic is already the newest version.
The following packages were automatically installed and are no longer required:
  gir1.2-timezonemap-1.0 realpath libdmraid1.0.0.rc16 libdebconfclient0
  kpartx-boot gir1.2-json-1.0 libwebkitgtk-1.0-common kpartx python-webkit
  rdate libjavascriptcoregtk-1.0-0 linux-image libdebian-installer4
  btrfs-tools apt-clone libwebkitgtk-1.0-0 archdetect-deb dmraid python-pyicu
  gir1.2-xkl-1.0
Use 'apt-get autoremove' to remove them.
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
1 not fully installed or removed.
After this operation, 0 B of additional disk space will be used.
Do you want to continue [Y/n]? y
Setting up oem-wireless-rt2x00-1044172-dkms (20120910compatwirelessstella6) ...
Removing old oem-wireless-rt2x00-1044172-20120910compatwirelessstella6 DKMS files...

------------------------------
Deleting module version: 20120910compatwirelessstella6
completely from the DKMS tree.
------------------------------
Done.
Loading new oem-wireless-rt2x00-1044172-20120910compatwirelessstella6 DKMS files...
First Installation: checking all kernels...
Building only for 3.2.0-56-generic
Building for architecture x86_64
Building initial module for 3.2.0-56-generic
Error! Bad return status for module build on kernel: 3.2.0-56-generic (x86_64)
Consult /var/lib/dkms/oem-wireless-rt2x00-1044172/20120910compatwirelessstella6/build/make.log for more information.
dpkg: error processing oem-wireless-rt2x00-1044172-dkms (--configure):
 subprocess installed post-installation script returned error exit status 10
Errors were encountered while processing:
 oem-wireless-rt2x00-1044172-dkms
E: Sub-process /usr/bin/dpkg returned an error code (1)
john@john-20-b101ea:~$

Is there anything I can do to get this all in one working wirelessly?

[Seth Forshee (sforshee)]

On Mon, Nov 11, 2013 at 12:07:16PM -0000, John Elliott wrote:
> Setting up oem-wireless-rt2x00-1044172-dkms (20120910compatwirelessstella6) ...
> Removing old oem-wireless-rt2x00-1044172-20120910compatwirelessstella6 DKMS files...

You said you hadn't installed any additional software to get your
wireless working, but this says otherwise. You had installed some other
driver for your wireless, but it has stopped working. You should remove
this module using the following command:

  sudo dpkg --purge oem-wireless-rt2x00-1044172-dkms

Then try installing the backports package again.

[John Elliott (johnelliott31)]

Hello Seth,

I have tried the 2 easiest options you suggested, the first via the software centre
I keep getting "Package Operation Failed" if I then use terminal and paste
sudo apt-get install linux-backports-modules-cw-3.8-precise-generic-package
I also get a error message.

I have pasted the details in the call, but not sure if you still have it "OPEN"

Best Regards
John Elliott.

> modules-cw-3.8-precise-generic"
> Date: Fri, 8 Nov 2013 17:43:43 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 1248485] Re: No wireless connection after updates 12.04LTS
>
> I can come up with no explanation why it would have been working before.
> That kernel doesn't have support for your wireless hardware.
>
> You've got a few options for getting it working. Probably the easiest is
> to install the backports drivers. For this you need to install the
> linux-backports-modules-cw-3.8-precise-generic package, either using the
> software center or by running "sudo apt-get install linux-backports-
> modules-cw-3.8-precise-generic" in a terminal. You'll need to reboot
> after doing this.
>
> The other options are either to upgrade to a newer release or use our
> hardware enablement stack. Let me know if you want instructions for
> either of these.
>
> It doesn't seem necessary to add support to Linux 3.2 since we already
> have a couple of options for getting your hardware working in 12.04, so
> I'm changing the status to Won't Fix.
>
> ** Changed in: linux (Ubuntu)
> Status: Incomplete => Won't Fix
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1248485
>
> Title:
> No wireless connection after updates 12.04LTS
>
> Status in “linux” package in Ubuntu:
> Won't Fix
>
>
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1248485/+subscriptions

[John Elliott (johnelliott31)]

Seth,

I can assure you I have not installed any additional software, it can only have
come via the automatic updates.

This is the update that failed and started the problem.
oem-wireless-rt2x00-1044172 driver in DKMS format.
OEM-Wireless-rt2x00-1044172-dkms (Size : 6.0mb)

This was listed under other updates.

I have now purged this file and reinstalled the backports package
and guess what ITS WORKING!!!!!!

My final question is, do I continue to install updates or am I likely to get the same
problem?

Best Regards
John Elliott

[Seth Forshee (sforshee)]

It's critical that you continue to install updates, otherwise you will not receive fixes for security issues. Updates will not install new packages like the one that was causing you problems.

As for the oem-wireless-rt2x00-1044172 package, I have no idea where you got that package from. I don't see it in the Ubuntu archives, so it wouldn't have been installed automatically. Wherever it came from, now that it is removed it should not cause you any more problems.

[tonighx (paganodimelito)]

I had the same issue with an HP 655.
the oem-wireless-rt2x00-1044172 package is part of the HP OEM installation (12.04.2), this explains why it is there even if the user ddn't install it.
I have solved the problem by installing regular ubuntu 12.04.3 with the linux-current-generic kernel.

however also the Ralink corp. RT3290 Bluetooth driver is missing

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.