10de:0a7c Poor LibreOffice performance if open upon resuming from suspend (with nvidia graphics driver)

[David]

In LibreOffice 4.1.2.3 open a document suspend, then resume. Scroll mouse down in LibreOffice (or try page up/down). Sluggish behavior, high CPU usage, takes half a second to a second on a good machine to execute command (vs. almost immediately normally).

This occurs with nvidia-graphics-drivers-304-updates, 319 and 319-updates.

With Nouveau I cannot wake up from suspend.

WORKAROUND: The problem is resolved if libreoffice is completely closed and re-opened after the resume.

ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: nvidia-current 304.88-0ubuntu8
ProcVersionSignature: Ubuntu 3.11.0-12.19-generic 3.11.3
Uname: Linux 3.11.0-12-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.12.5-0ubuntu2
Architecture: amd64
Date: Wed Oct 23 04:59:19 2013
InstallationDate: Installed on 2013-10-22 (0 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MarkForUpload: True
SourcePackage: nvidia-graphics-drivers-304
UpgradeStatus: No upgrade log present (probably fresh install)
---
ApportVersion: 2.12.5-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: david 1838 F.... pulseaudio
 /dev/snd/controlC0: david 1838 F.... pulseaudio
DistroRelease: Ubuntu 13.10
HibernationDevice: RESUME=UUID=02b0e7ee-ad6a-47c3-b055-cc361090b427
InstallationDate: Installed on 2013-10-22 (3 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MachineType: Hewlett-Packard HP EliteBook 8440w
MarkForUpload: True
NonfreeKernelModules: nvidia
Package: linux (not installed)
PccardctlStatus:
 Socket 0:
   3.3V
  16-bit
  PC Card
   Subdevice 0 (function 0) bound to driver "pata_pcmcia"
ProcFB:

ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-12-generic root=UUID=5dfb5f78-0df1-4772-83bf-f542b874ff6e ro quiet splash
ProcVersionSignature: Ubuntu 3.11.0-12.19-generic 3.11.3
RelatedPackageVersions:
 linux-restricted-modules-3.11.0-12-generic N/A
 linux-backports-modules-3.11.0-12-generic N/A
 linux-firmware 1.116
Tags: saucy
Uname: Linux 3.11.0-12-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 03/09/2011
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 68CCU Ver. F.12
dmi.board.name: 172B
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 30.31
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvr68CCUVer.F.12:bd03/09/2011:svnHewlett-Packard:pnHPEliteBook8440w:pvr:rvnHewlett-Packard:rn172B:rvrKBCVersion30.31:cvnHewlett-Packard:ct10:cvr:
dmi.product.name: HP EliteBook 8440w
dmi.sys.vendor: Hewlett-Packard

[penalvch (penalvch)]

David, could you please execute the following at a terminal:
apport-collect 1243500

[David (hamassala-dicko)]

apport information

[David (hamassala-dicko)]

apport information

[David (hamassala-dicko)]

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[David (hamassala-dicko)]

apport information

[David (hamassala-dicko)]

apport information

[David (hamassala-dicko)]

apport information

[David (hamassala-dicko)]

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[David (hamassala-dicko)]

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[David (hamassala-dicko)]

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[David (hamassala-dicko)]

apport information

[David (hamassala-dicko)]

apport information

[David (hamassala-dicko)]

apport information

[David (hamassala-dicko)]

apport information

[David (hamassala-dicko)]

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[David (hamassala-dicko)]

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[David (hamassala-dicko)]

apport information

[David (hamassala-dicko)]

apport information

[David (hamassala-dicko)]

Hi Christopher. I updated the bios to the latest version, as per your instructions.
I tested for the bug again, and it is still there.

david@unbreakable:~$ sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date[sudo] password for david:
68CCU Ver. F.24
09/13/2013
david@unbreakable:~$

Thanks.

[penalvch (penalvch)]

David, does this problem not occur with the updates driver via https://launchpad.net/ubuntu/+source/nvidia-graphics-drivers-304-updates ?

[David (hamassala-dicko)]

Yes, and it also occurs with 319 and 319-updates.

[penalvch (penalvch)]

David, could you please test for this with nouveau and advise to the results?

[David (hamassala-dicko)]

Unfortunately, under Nouveau I cannot wake up from suspend (a Nouveau bug/incompatibility with my hardware) and hence cannot test for our specific LibreOffice bug. Upon trying to wake up from suspend, I only get a black screen out of which nothing works other than killing the laptop.

Nouveau packages were:
nouveau-firmware (version 20091212-0ubuntu1)
xserver-xorg-video-nouveau (version :1.0.9-2ubuntu1)
xserver-xorg-video-nouveau-dbg (version 1:1.0.9-2ubuntu1)
libdrm-nouveau2:i386 (version 2.4.46-1)
libdrm-nouveau2 (version 2.4.46-1)
libdrm-nouveau2-dbg (version 2.4.46-1)

Sorry about that setback

[penalvch (penalvch)]

David, with the nvidia drivers, could you please capture the missing details following https://wiki.ubuntu.com/DebuggingKernelSuspend? You may want to skip the mainline kernel request part as this would be assuming your aren't using nvidia/proprietary drivers.

[David (hamassala-dicko)]

The following dmesg was generated with nvidia drivers, and with a suspend/resume sequence without libreoffice open.
(by following the two command lines as per the link you pasted:
sudo sh -c "sync && echo 1 > /sys/power/pm_trace && pm-suspend"
dmesg > dmesg.txt)

[David (hamassala-dicko)]

Now the attached dmesg was generated with nvidia drivers still, and with a suspend/resume sequence WITH libreoffice open during suspend/resume.

PS thanks for helping Christopher

[penalvch (penalvch)]

David, could you please also attach the following:
cat /proc/acpi/wakeup > wakeup

[David (hamassala-dicko)]

That command line does not return anything

[penalvch (penalvch)]

David one should see on the Desktop a file called wakeup if one does:
cd ~/Desktop && cat /proc/acpi/wakeup > wakeup

[David (hamassala-dicko)]

Sorry about that, I didn't immediately realize that the command line returned a file.
Here it is

Device S-state Status Sysfs node
LANC S5 *enabled pci:0000:00:19.0
HDEF S3 *disabled pci:0000:00:1b.0
EHC1 S3 *enabled pci:0000:00:1d.0
EHC2 S3 *enabled pci:0000:00:1a.0
PCIB S5 *disabled pci:0000:00:1e.0
RP02 S4 *disabled pci:0000:00:1c.1
ECF0 S4 *disabled
RP04 S5 *disabled pci:0000:00:1c.3
WNIC S5 *disabled pci:0000:44:00.0
PEG3 S4 *disabled
PEG4 S4 *disabled
PEG5 S4 *disabled
PEG6 S4 *disabled
HST1 S5 *disabled

[David (hamassala-dicko)]

Yes - I've had this problem at least since 11.04 natty.

[penalvch (penalvch)]

David, did this problem not occur in a release prior to Natty?

[David (hamassala-dicko)]

Before 11.04, I personally couldn't tell because I had a different laptop computer then.

However, this bug has been around a while.
In the following duplicate (exact same behavior, with nvidia drivers & openoffice) https://bugs.launchpad.net/ubuntu/+source/openoffice.org/+bug/606558 it was reported under 10.04.

Even older, in this duplicate (same exact behavior with nvidia drivers & openoffice) https://bugs.launchpad.net/ubuntu/+source/nvidia-graphics-drivers-180/+bug/185600, the bug was first reported in January 2008, under what I would guess was Ubuntu 7.10. It was then confirmed in 8.04, and followed us through up to now in 13.04...

[David (hamassala-dicko)]

In fact, when you read the comments from these old reports (never solved), it's been around at least since Gutsy Gibbon 7.10

[penalvch (penalvch)]

David, those reports mentioned are not considered duplicates at this time, as 606558 has no hardware information and only tests to OOo (which isn't supported), and 185600 is Fix Released.

Regarding reproducibility before Natty, the interest is only for you personally with the hardware you reported against originally in this report.

Regarding nouveau, you are welcome to file a separate report to have this investigated and addressed via a terminal:
ubuntu-bug linux

It's a lot easier to get support for nouveau as it's open source, while support for the nvidia drivers is restricted to driver specialist employees of Canonical and nvidia.

Despite this, in order to test the latest kernel with nvidia, could you please test for this in Trusty via http://cdimage.ubuntu.com/daily-live/current/ and advise to the results?

[David (hamassala-dicko)]

Hi Christopher.

While both bugs might not be duplicates from a bug reporting standpoint, I'm most certain they are the exact same issue.
As for bug 185600, it was *incorrectly* marked "Fix Release". If you go to it, you'll notice it was marked such after comment 71, yet comment 74 recants comment 71 but the fix release mention was incorrectly left there. It is clear from all comments following that a fix has never been found.

I understand your comments regarding nouveau vs. proprietary nvidia drivers.

Will test with daily and advise you on the results,

David

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