10de:1056 [Dell Latitude E6520] System freezes when using nouveau driver with Nvidia NVS 4200M

[Giordano Battilana]

I enabled the Nouveau driver in my Ubuntu 13.10 and started using my laptop. After I used it for few minutes (3-4 minutes) the system froze. Only the mouse was working.
After about 1 minute the mouse cursor stopped responding as well, leaving me with a 100% frozen laptop. I couldn't even switch to a console (Alt + F1) and reboot gracefully. I had to do an hard reboot. The problem arises every time I start my pc, I can only use it for few minutes. The mouse cursor is always the last to freeze.

WORKAROUND: Enable the Nvidia proprietary drivers.

ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: xserver-xorg-video-nouveau 1:1.0.9-2ubuntu1
ProcVersionSignature: Ubuntu 3.11.0-12.19-generic 3.11.3
Uname: Linux 3.11.0-12-generic x86_64
.tmp.unity.support.test.0:

ApportVersion: 2.12.5-0ubuntu2
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDmesg: Error: command ['sh', '-c', 'dmesg | comm -13 --nocheck-order /var/log/dmesg -'] failed with exit code 1: comm: /var/log/dmesg: Permission denied
Date: Fri Oct 18 15:24:52 2013
DistUpgraded: Fresh install
DistroCodename: saucy
DistroVariant: ubuntu
EcryptfsInUse: Yes
ExtraDebuggingInterest: Yes, including running git bisection searches
GraphicsCard:
 NVIDIA Corporation GF119M [NVS 4200M] [10de:1056] (rev a1) (prog-if 00 [VGA controller])
   Subsystem: Dell Device [1028:0494]
MachineType: Dell Inc. Latitude E6520
MarkForUpload: True
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-12-generic root=UUID=10f4484c-5111-4b16-b2c8-56adb9691331 ro quiet splash vt.handoff=7
SourcePackage: xserver-xorg-video-nouveau
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/15/2012
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A15
dmi.board.name: 0J4TFW
dmi.board.vendor: Dell Inc.
dmi.board.version: A01
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA15:bd08/15/2012:svnDellInc.:pnLatitudeE6520:pvr01:rvnDellInc.:rn0J4TFW:rvrA01:cvnDellInc.:ct9:cvr:
dmi.product.name: Latitude E6520
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.
version.compiz: compiz 1:0.9.10+13.10.20131011-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.46-1
version.libgl1-mesa-dri: libgl1-mesa-dri 9.2.1-1ubuntu3
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 9.2.1-1ubuntu3
version.xserver-xorg-core: xserver-xorg-core 2:1.14.3-3ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.3-0ubuntu3.1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.2.0-0ubuntu10
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.904-0ubuntu2
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.9-2ubuntu1

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Petr Nosek (petr-nosek)]

sorry, this is not duplicate of bug #1242767

I have Nvidia GeForce 9650M GT and nouveau is ustable for me

When I'm using videos, Xserver is randomly crashing.

[Petr Nosek (petr-nosek)]

when playing video (dmesg):

[ 736.875174] nouveau E[ PGRAPH][0000:07:00.0] DATA_ERROR INVALID_VALUE
[ 736.875183] nouveau E[ PGRAPH][0000:07:00.0] DATA_ERROR
[ 736.875188] nouveau E[ PGRAPH][0000:07:00.0] ch 4 [0x003fc2a000 totem[3434]] subc 3 class 0x8297 mthd 0x0e04 data 0xfbd90000
[ 736.875211] nouveau E[ PGRAPH][0000:07:00.0] DATA_ERROR INVALID_VALUE
[ 736.875218] nouveau E[ PGRAPH][0000:07:00.0] DATA_ERROR
[ 736.875223] nouveau E[ PGRAPH][0000:07:00.0] ch 4 [0x003fc2a000 totem[3434]] subc 3 class 0x8297 mthd 0x0e08 data 0xff400000

[Petr Nosek (petr-nosek)]

[31712.673402] nouveau E[ PGRAPH][0000:07:00.0] DATA_ERROR INVALID_VALUE
[31712.673410] nouveau E[ PGRAPH][0000:07:00.0] DATA_ERROR
[31712.673415] nouveau E[ PGRAPH][0000:07:00.0] ch 4 [0x003fc2a000 totem[12450]] subc 3 class 0x8297 mthd 0x0e04 data 0xfb610000

[Petr Nosek (petr-nosek)]

[ 30.918853] nouveau E[ PGRAPH][0000:07:00.0] DATA_ERROR INVALID_VALUE
[ 30.918862] nouveau E[ PGRAPH][0000:07:00.0] DATA_ERROR
[ 30.918867] nouveau E[ PGRAPH][0000:07:00.0] ch 4 [0x003fc2a000 totem[3290]] subc 3 class 0x8297 mthd 0x0e04 data 0xfa6f0000
[ 30.918889] nouveau E[ PGRAPH][0000:07:00.0] DATA_ERROR INVALID_VALUE
[ 30.918893] nouveau E[ PGRAPH][0000:07:00.0] DATA_ERROR
[ 30.918898] nouveau E[ PGRAPH][0000:07:00.0] ch 4 [0x003fc2a000 totem[3290]] subc 3 class 0x8297 mthd 0x0e08 data 0xffd40000

[Giordano Battilana (jordan83)]

Hi Christopher,

today I tried out the Nouveau driver again (I upgraded the BIOS about 1 month ago), unfortunately the outcome is still the same :\

I booted up with the Nouveau driver, logged in and started browsing the system: in less than one minute everything but the mouse froze up. Few more seconds and the cursor stopped moving as well.

I rebooted, I wanted to re-install the NVidia Proprietary driver back.
I logged in, opened the "Software & Updates" dialog and clicked on the Nvidia driver. Unfortunately, after about 45-60 seconds, the system froze up and blocked again.

I should mention that the keyboard was not working either, probably the entire system was blocked.
I tried to press Alt + F1 (but also F2, F3, etc...) and nothing happened.
I had an open console and tried to blindly type in "sudo reboot" and my password to reboot the system, but that didn't work either.

The output of the command you passed me is:
$ sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
A18
06/28/2013

Thanks for your interest in this issue, let me know if I can help some more.
Regards,
Giordano

[penalvch (penalvch)]

Giordano Battilana, thank you for updating your BIOS. Could you please confirm this issue exists with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ . If the issue remains, could you please just make a comment to this.

Also, could you please test the latest upstream kernel available (not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue.Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-v3.13-rc5

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

[Launchpad Janitor (janitor)]

[Expired for xserver-xorg-video-nouveau (Ubuntu) because there has been no activity for 60 days.]

[penalvch (penalvch)]

Juanan, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report by executing the following in a terminal:
ubuntu-bug xorg

Please ensure you have xdiagnose installed, and that you click the Yes button for attaching additional debugging information.

For more on this, please see the official Ubuntu documentation:
Ubuntu X.Org Team, Ubuntu Bug Control, and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Please note, not filing a new report will delay your problem being addressed as quickly as possible.

Thank you for your understanding.

[Launchpad Janitor (janitor)]

[Expired for xserver-xorg-video-nouveau (Ubuntu) because there has been no activity for 60 days.]