[HP ENVY dv6-7220us Notebook PC] Resume fails

[James D.]

Latest Ubuntu 13.10 - Suspend works when closing screen, upon resume everything seems to resume except the display which remains blank. Adjusting brightness does nothing and needs a hard reboot.

WORKAROUND: Use latest catalyst proprietary drivers (however those drivers cannot adjust screen brightness).

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ApportVersion: 2.12.5-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: jd 2318 F.... pulseaudio
 /dev/snd/controlC0: jd 2318 F.... pulseaudio
DistroRelease: Ubuntu 13.10
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=08290fb8-81e0-4e9e-ac28-d35205f9e401
InstallationDate: Installed on 2013-04-28 (168 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
MachineType: Hewlett-Packard HP ENVY dv6 Notebook PC
MarkForUpload: True
Package: linux (not installed)
ProcEnviron:
 LANGUAGE=en_US
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.11.0-12-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash radeon.dpm=1 vt.handoff=7
ProcVersionSignature: Ubuntu 3.11.0-12.19-generic 3.11.3
PulseList:
 Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
 No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.11.0-12-generic N/A
 linux-backports-modules-3.11.0-12-generic N/A
 linux-firmware 1.116
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Tags: saucy
Uname: Linux 3.11.0-12-generic x86_64
UpgradeStatus: Upgraded to saucy on 2013-10-13 (0 days ago)
UserGroups:

dmi.bios.date: 12/19/2012
dmi.bios.vendor: Insyde
dmi.bios.version: F.22
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 182D
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 55.25
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.22:bd12/19/2012:svnHewlett-Packard:pnHPENVYdv6NotebookPC:pvr088B110000305910000620100:rvnHewlett-Packard:rn182D:rvr55.25:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP ENVY dv6 Notebook PC
dmi.product.version: 088B110000305910000620100
dmi.sys.vendor: Hewlett-Packard

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1239765

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[James D. (jamesd603)]

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[James D. (jamesd603)]

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[James D. (jamesd603)]

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[James D. (jamesd603)]

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[James D. (jamesd603)]

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[James D. (jamesd603)]

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[James D. (jamesd603)]

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[James D. (jamesd603)]

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[James D. (jamesd603)]

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[James D. (jamesd603)]

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[James D. (jamesd603)]

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[James D. (jamesd603)]

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[James D. (jamesd603)]

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[Joseph Salisbury (jsalisbury)]

Did this issue occur in a previous version of Ubuntu, or is this a new issue?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.12 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.12-rc5-saucy/

[James D. (jamesd603)]

No it worked fine on 13.04 .. this began when I upgraded to 13.10. I will try to get time to test the mainline kernel, I do use this machine during the week though so might not be able to until the weekend.

[James D. (jamesd603)]

Just tested with the mainline kernel you linked, same behavior... screen never turns back on, like before I can enter my password and hear the toggle sounds when changing volume, wifi led lights up, so it appears all is well besides the screen not coming back on.

[James D. (jamesd603)]

It's a DV6-7220us

[penalvch (penalvch)]

James D., as per http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4132&lc=en&cc=us&dlc=en&sw_lang=&product=5318906#N1910 an update is available for your BIOS (F.29). If you update to this following https://help.ubuntu.com/community/BiosUpdate , does it change anything?

If not, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful.

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Thank you for your understanding.

[James D. (jamesd603)]

Right, one revision higher... and 13.04 worked FINE... so chances are this will lead to nothing. I may or may not spend the time to flash since I need to load windows to do it.

[James D. (jamesd603)]

I do see it could be slightly easier than that .. will look

[James D. (jamesd603)]

Turns out the .exe from HP has no .iso file in it, so the instructions listed in the link you sent don't appear to be valid. So I would indeed need to boot a recent copy of windows, easier said than done. I will probably need to install a different hard disk and install the OS to it. a pain in the ass.

[James D. (jamesd603)]

yeah i'm not going to bother with it... i installed the latest amd/ati proprietary video drivers.. which handle suspend/resume fine. The issue I now have with those is brightness no longer works .. "xrandr --output LVDS --brightness 0.3" works but messes with colors. there seems to be more complaints about brightness issues so that issue may be fixed first. I will live with no brightness controls for now I guess.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]