keys get stuck often on a bluetooth keyboard

Bug #1239204 reported by Artyom Kazak
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

I have a Logitech K810 Bluetooth keyboard. The trouble is as follows: every now and then a pressed key causes Ubuntu to think that the key is being held; for instance, when I try to type “google”, I may get something like “ggggggggggggooglllllllllllleeeeee”. It happens to any key including arrows and Backspace; sometimes multiple times over typing a single word, sometimes I can type for five or ten minutes without experiencing the bug.

The laptop’s original keyboard is unaffected.

It is not a hardware bug, as a) the keyboard works fine when connected to an iPad, and b) the keyboard worked fine on 13.04.

The bug isn’t limited to any particular program and is also present while typing in terminal (the Ctrl-F1 one) or at login.

The bug disappears when I load Ubuntu with old (3.8) kernel from 13.04.

---

ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: xorg 1:7.7+1ubuntu6
ProcVersionSignature: Ubuntu 3.11.0-11.17-generic 3.11.3
Uname: Linux 3.11.0-11-generic i686
NonfreeKernelModules: wl
.tmp.unity.support.test.0:

ApportVersion: 2.12.5-0ubuntu1
Architecture: i386
CompizPlugins: [core,composite,opengl,compiztoolbox,decor,grid,resize,vpswitch,imgpng,unitymtgrabhandles,regex,move,gnomecompat,place,snap,animation,expo,mousepoll,workarounds,wall,fade,session,ezoom,scale,unityshell]
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
Date: Sun Oct 13 00:25:35 2013
DistUpgraded: 2013-10-02 05:31:23,728 DEBUG enabling apt cron job
DistroCodename: saucy
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
 Intel Corporation Atom Processor D4xx/D5xx/N4xx/N5xx Integrated Graphics Controller [8086:a001] (rev 02) (prog-if 00 [VGA controller])
   Subsystem: ASUSTeK Computer Inc. Device [1043:8446]
   Subsystem: ASUSTeK Computer Inc. Device [1043:8446]
 NVIDIA Corporation GT218 [ION 2] [10de:0a76] (rev ff) (prog-if ff)
InstallationDate: Installed on 2012-08-01 (437 days ago)
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release i386 (20120423)
MachineType: ASUSTeK Computer INC. 1215N
MarkForUpload: True
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-11-generic root=UUID=74d20978-496e-40a4-9cc5-d22d57c062b5 ro quiet splash acpi_osi= vt.handoff=7
SourcePackage: xorg
UpgradeStatus: Upgraded to saucy on 2013-10-02 (10 days ago)
dmi.bios.date: 07/14/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0203
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: 1215N
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: x.xx
dmi.chassis.asset.tag: 0x00000000
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer INC.
dmi.chassis.version: x.x
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0203:bd07/14/2010:svnASUSTeKComputerINC.:pn1215N:pvrx.x:rvnASUSTeKComputerINC.:rn1215N:rvrx.xx:cvnASUSTeKComputerINC.:ct10:cvrx.x:
dmi.product.name: 1215N
dmi.product.version: x.x
dmi.sys.vendor: ASUSTeK Computer INC.
version.compiz: compiz 1:0.9.10+13.10.20130927.1-0ubuntu1
version.libdrm2: libdrm2 2.4.46-1
version.libgl1-mesa-dri: libgl1-mesa-dri 9.2.1-1ubuntu3
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 9.2.1-1ubuntu3
version.xserver-xorg-core: xserver-xorg-core 2:1.14.3-3ubuntu1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.3-0ubuntu3.1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.2.0-0ubuntu10
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.904-0ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
xserver.bootTime: Sat Oct 12 02:55:07 2013
xserver.configfile: default
xserver.errors:
 Failed to load module "modesetting" (module does not exist, 0)
 Failed to load module "modesetting" (module does not exist, 0)
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 product id 1206
 vendor HSD
xserver.version: 2:1.14.3-3ubuntu1

Revision history for this message
Artyom Kazak (artyom-kazak) wrote :
tags: added: regression
affects: xorg (Ubuntu) → linux (Ubuntu)
description: updated
Revision history for this message
Brad Figg (brad-figg) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.12 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.12-rc5-saucy/

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
tags: added: kernel-fixed-upstream
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Artyom Kazak (artyom-kazak) wrote :

I thought that the bug was gone, but today it appeared again. The bluetooth keyboard is somewhat unresponsive and keys get stuck just as often.

tags: added: kernel-bug-exists-upstream
removed: kernel-fixed-upstream
Revision history for this message
penalvch (penalvch) wrote :

Artyom Kazak, as per http://www.asus.com/Notebooks_Ultrabooks/Eee_PC_1215N/#support an update is available for your BIOS (0902). If you update to this following https://help.ubuntu.com/community/BiosUpdate , does it change anything? If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful.

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Thank you for your understanding.

tags: added: bios-outdated-0902 needs-upstream-testing regression-release
removed: regression
tags: added: kernel-bug-exists-upstream-v3.12-rc5
removed: kernel-bug-exists-upstream
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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