Artigo A1100 Fails to Boot/Install with 13.10

Bug #1237541 reported by Redoubts
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
High
Unassigned

Bug Description

I have an Artigo A1100 mini-computer, which ran Ubuntu 13.04 fine. Spec Sheet here:
http://www.viaembedded.com/en/products/DatasheetPreview/1351/11620/VIA_ARTiGO_A1100_datasheet_v110126.pdf.html

I attempted a clean install of 13.10 Beta 2 via a live USB, and found the Live CD, Desktop Install, and Server install to all fail to load properly. The Live CD / Desktop install failed to boot, and froze at the point shown in the attachment. The cursor continued to blink, but made no progress beyond that.

The Server Install becomes unresponsive at the language selection screen - the first dialog of the text installer.

This appears to be a regression, as 13.04 and 12.04 both install and run fine on this hardware.
---
ApportVersion: 2.9.2-0ubuntu8
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: lubuntu 2881 F.... lxpanel
CRDA: Error: [Errno 2] No such file or directory
CasperVersion: 1.330
CurrentDmesg:
 [ 55.323671] Velocity is AUTO mode
 [ 55.495503] IPv6: ADDRCONF(NETDEV_UP): eth0: link is not ready
 [ 55.512512] IPv6: ADDRCONF(NETDEV_UP): eth0: link is not ready
 [ 57.109225] eth0: Link auto-negotiation speed 100M bps full duplex
 [ 57.109702] IPv6: ADDRCONF(NETDEV_CHANGE): eth0: link becomes ready
DistroRelease: Ubuntu 13.04
IwConfig:
 eth0 no wireless extensions.

 lo no wireless extensions.
LiveMediaBuild: Lubuntu 13.04 "Raring Ringtail" - Release amd64 (20130423.1)
MachineType: To Be Filled By O.E.M. To Be Filled By O.E.M.
MarkForUpload: True
Package: linux (not installed)
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB:

ProcKernelCmdLine: initrd=/casper/initrd.lz file=/cdrom/preseed/hostname.seed boot=casper quiet splash -- BOOT_IMAGE=/casper/vmlinuz
ProcVersionSignature: Ubuntu 3.8.0-19.29-generic 3.8.8
RelatedPackageVersions:
 linux-restricted-modules-3.8.0-19-generic N/A
 linux-backports-modules-3.8.0-19-generic N/A
 linux-firmware 1.106
RfKill:

Tags: raring
Uname: Linux 3.8.0-19-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

dmi.bios.date: 03/04/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 080015
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: To be filled by O.E.M.
dmi.board.vendor: To be filled by O.E.M.
dmi.board.version: To be filled by O.E.M.
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr080015:bd03/04/2010:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnTobefilledbyO.E.M.:rnTobefilledbyO.E.M.:rvrTobefilledbyO.E.M.:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: To Be Filled By O.E.M.
dmi.product.version: To Be Filled By O.E.M.
dmi.sys.vendor: To Be Filled By O.E.M.

Revision history for this message
Redoubts (redoubts) wrote :
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1237541

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: saucy
Revision history for this message
Redoubts (redoubts) wrote : Re: Artigo A1100 Fails to Boot/Install with 13.10 Beta 2

As this is an issue with the (pre-)install phase, I am unable to run terminal commands or collect logs.

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Does the system boot as a LiveCD, by selecting "Try Ubuntu" instead of install?

tags: added: kernel-da-key regression-release
Changed in linux (Ubuntu):
importance: Undecided → High
Revision history for this message
Redoubts (redoubts) wrote :

No. It froze at the same point during the boot phase.

Revision history for this message
Dirk Kraft (dirk-kraft) wrote :

Redoubts, was there a network cable plugged into your machine while trying to install/run the live system? If yes, would it be possible for you to try again without the cable plugged in?

If this "fixes" the problem this could be a duplicate of bug 1225571.

penalvch (penalvch)
tags: added: needs-kernel-logs needs-upstream-testing
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Redoubts (redoubts) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected raring
description: updated
Revision history for this message
Redoubts (redoubts) wrote : BootDmesg.txt

apport information

Revision history for this message
Redoubts (redoubts) wrote : HookError_cloud_archive.txt

apport information

Revision history for this message
Redoubts (redoubts) wrote : Lspci.txt

apport information

Revision history for this message
Redoubts (redoubts) wrote : Lsusb.txt

apport information

Revision history for this message
Redoubts (redoubts) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Redoubts (redoubts) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Redoubts (redoubts) wrote : ProcModules.txt

apport information

Revision history for this message
Redoubts (redoubts) wrote : UdevDb.txt

apport information

Revision history for this message
Redoubts (redoubts) wrote : UdevLog.txt

apport information

Revision history for this message
Redoubts (redoubts) wrote : WifiSyslog.txt

apport information

Revision history for this message
Redoubts (redoubts) wrote : Re: Artigo A1100 Fails to Boot/Install with 13.10 Beta 2

penalvch,

Done.

dirk-kraft,

Both the LiveUSB and the Server install failed at the same place with the network disconnected.

Revision history for this message
Redoubts (redoubts) wrote :

After updating the BIOS with `flashrom` to 1.04 (previously 1.00) I found that 13.10 server still froze at language select, and the liveUSB locked up at the same place.

ArtigoLinux:~$ sudo dmidecode -s bios-version
080015
ArtigoLinux:~$ sudo dmidecode -s bios-release-date
01/18/2011

Redoubts (redoubts)
summary: - Artigo A1100 Fails to Boot/Install with 13.10 Beta 2
+ Artigo A1100 Fails to Boot/Install with 13.10
Revision history for this message
Redoubts (redoubts) wrote :

BIOS screen confirms update.

Though I do find it strange the command posted returns the same bios version. The date did change, but is older than the posted date on the Vendor's webpage. (2012 vs 2011) .

penalvch (penalvch)
tags: added: latest-bios-1.04
Revision history for this message
penalvch (penalvch) wrote :

Redoubts, could you please test the latest upstream kernel available (not the daily folder, but the one all the way at the bottom) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-v3.12-rc7

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

tags: removed: needs-kernel-logs
Revision history for this message
Redoubts (redoubts) wrote :

After loading http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.12-saucy/, computer failed to boot at the same point as the 13.10 release.

tags: added: kernel-bug-exists-upstream kernel-bug-exists-upstream-v3.12-saucy
removed: needs-upstream-testing
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

Artigo, the next step is to bisect from Raring to Saucy in order to identify the offending commit. Could you please do this following https://wiki.ubuntu.com/Kernel/KernelBisection ?

tags: added: kernel-bug-exists-upstream-v3.12
removed: kernel-bug-exists-upstream-v3.12-saucy
tags: removed: raring
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

If possible, can you also test the latest Trusty daily image:

http://cdimage.ubuntu.com/daily-live/current/

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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