No Driver - SIIG USB 2.0 to VGA Pro

Bug #1227833 reported by Lonnie Lee Best
14
This bug affects 2 people
Affects Status Importance Assigned to Milestone
Linux
Unknown
Unknown
linux (Ubuntu)
Incomplete
Medium
Unassigned

Bug Description

My laptop is a Dell Studio 1737/0P792H, BIOS A09 04/14/2011.

With the goal of extending my laptop to support two external monitors (instead of one), today I purchased a USB to VGA adapter:

SIIG USB 2.0 to VGA PRO (JU-VG0012-S1)
http://www.siig.com/usb-2-0-to-vga-pro.html

This USB VGA adapter doesn't seem to work at all. Right now, it is plugged into a monitor that is powered on and I have the USB cable connected to both the device and my laptop, but the Laptop is acting like the device isn't there and Ubuntu's Display-Setting-Confg-Utility is unable to detect the external monitor. This issue persists reboots.

A Little Background (reason for purchasing):

You'd think this laptop alone would already support two monitors, because it has both HDMI and VGA ports. However, I've confirmed that its built-in video card (and driver) only have the ability to display to one of these ports at a time; they're mutually exclusive. Ubuntu's Display settings utility does show the two monitors when I have both ports plugged up, but any attempts to display, to both, fails with a dialogs that weirdly flows down my screen while Ubuntu tries to automatically attempt to make it work at numerous resolutions. This is why I purchased the SIIG USB 2.0 to VGA Pro. I thought it would have its own little video card built-in, and give me what my laptop's own video card lacked. I realize that USB will be slower, but that's not a concern for the simple business application that I intend to display on a 3rd monitor.

ProblemType: Bug
DistroRelease: Ubuntu 13.04
Package: linux-image-3.8.0-30-generic 3.8.0-30.44
ProcVersionSignature: Ubuntu 3.8.0-30.44-generic 3.8.13.6
Uname: Linux 3.8.0-30-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.9.2-0ubuntu8.3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: lonnie 2028 F.... pulseaudio
 /dev/snd/pcmC0D0p: lonnie 2028 F...m pulseaudio
Date: Thu Sep 19 13:10:00 2013
HibernationDevice: RESUME=UUID=22488e01-19fd-4a14-a063-f03cf6e74e20
InstallationDate: Installed on 2013-09-06 (13 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
MachineType: Dell Inc. Studio 1737
MarkForUpload: True
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB:
 0 inteldrmfb
 1 udldrmfb
 2 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-30-generic root=UUID=80dbf53e-11d0-4d0d-a7fa-d511aecdd24b ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.8.0-30-generic N/A
 linux-backports-modules-3.8.0-30-generic N/A
 linux-firmware 1.106
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/14/2011
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A09
dmi.board.name: 0P792H
dmi.board.vendor: Dell Inc.
dmi.board.version: A09
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: A09
dmi.modalias: dmi:bvnDellInc.:bvrA09:bd04/14/2011:svnDellInc.:pnStudio1737:pvrA09:rvnDellInc.:rn0P792H:rvrA09:cvnDellInc.:ct8:cvrA09:
dmi.product.name: Studio 1737
dmi.product.version: A09
dmi.sys.vendor: Dell Inc.
---
ApportVersion: 2.12.2-0ubuntu1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ubuntu 2802 F.... pulseaudio
                      ubuntu 4748 F.... pulseaudio
 /dev/snd/controlC1: ubuntu 4748 F.... pulseaudio
CasperVersion: 1.336
DistroRelease: Ubuntu 13.10
IwConfig:
 eth0 no wireless extensions.

 lo no wireless extensions.
LiveMediaBuild: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130919)
MachineType: Dell Inc. Studio 1737
MarkForUpload: True
Package: linux (not installed)
ProcEnviron:
 LANGUAGE=en_US
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB:
 0 inteldrmfb
 1 udldrmfb
ProcKernelCmdLine: file=/cdrom/preseed/hostname.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
ProcVersionSignature: Ubuntu 3.11.0-7.14-generic 3.11.1
PulseList:
 Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
 No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.11.0-7-generic N/A
 linux-backports-modules-3.11.0-7-generic N/A
 linux-firmware 1.114
RfKill:

Tags: saucy
Uname: Linux 3.11.0-7-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

dmi.bios.date: 04/14/2011
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A09
dmi.board.name: 0P792H
dmi.board.vendor: Dell Inc.
dmi.board.version: A09
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: A09
dmi.modalias: dmi:bvnDellInc.:bvrA09:bd04/14/2011:svnDellInc.:pnStudio1737:pvrA09:rvnDellInc.:rn0P792H:rvrA09:cvnDellInc.:ct8:cvrA09:
dmi.product.name: Studio 1737
dmi.product.version: A09
dmi.sys.vendor: Dell Inc.
---
ApportVersion: 2.9.2-0ubuntu8.3
Architecture: amd64
DistroRelease: Ubuntu 13.04
InstallationDate: Installed on 2013-09-06 (13 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
MarkForUpload: True
Package: linux (not installed)
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
Tags: raring
Uname: Linux 3.12.0-999-generic x86_64
UnreportableReason: The running kernel is not an Ubuntu kernel
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

Revision history for this message
Lonnie Lee Best (launchpad-startport) wrote :
description: updated
description: updated
Revision history for this message
Brad Figg (brad-figg) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
description: updated
description: updated
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.12 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.12-rc1-saucy/

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
Revision history for this message
Lonnie Lee Best (launchpad-startport) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected saucy
description: updated
Revision history for this message
Lonnie Lee Best (launchpad-startport) wrote : BootDmesg.txt

apport information

Revision history for this message
Lonnie Lee Best (launchpad-startport) wrote : CRDA.txt

apport information

Revision history for this message
Lonnie Lee Best (launchpad-startport) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Lonnie Lee Best (launchpad-startport) wrote : Lspci.txt

apport information

Revision history for this message
Lonnie Lee Best (launchpad-startport) wrote : Lsusb.txt

apport information

Revision history for this message
Lonnie Lee Best (launchpad-startport) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Lonnie Lee Best (launchpad-startport) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Lonnie Lee Best (launchpad-startport) wrote : ProcModules.txt

apport information

Revision history for this message
Lonnie Lee Best (launchpad-startport) wrote : UdevDb.txt

apport information

Revision history for this message
Lonnie Lee Best (launchpad-startport) wrote : UdevLog.txt

apport information

Revision history for this message
Lonnie Lee Best (launchpad-startport) wrote : WifiSyslog.txt

apport information

Revision history for this message
Lonnie Lee Best (launchpad-startport) wrote :

I just installed this kernel and rebooted:
3.12.0-999-generic #201309190446 SMP Thu Sep 19 08:47:59 UTC 2013 x86_64 x86_64 x86_64 GNU/Linux

Guess what. It worked (for the most part). The USB-VGA monitor showed up in Ubuntu's Display manager and I was able to run all 3 monitors at the same time. However, after adding this third monitor (using the SIIG USB 2.0 to VGA Pro), my second monitor can no longer get 1920x1080 resolution. For them all to work at the same time I had to set the resolution like this:

1440 x 900 - Laptop's Native Monitory
1440 x 900 - Laptop's HDMI Port's External Monitor
1152 x 864 - SIIG USB 2.0 to VGA Pro Monitor

Before adding the SIIG USB 2.0 to VGA Pro Monitor, I had the two monitors set like this:

1440 x 900 - Laptop's Native Monitory
1920 x 1080 - Laptop's HDMI Port's External Monitor

The SIIG USB 2.0 to VGA Pro is capable of higher resolutions, but when I choose them, my other two monitors turn off.
Likewise, if I turn my HDMI monitor back up to 1920 X 1080 it turns off.

Revision history for this message
Lonnie Lee Best (launchpad-startport) wrote : HookError_cloud_archive.txt

apport information

tags: added: kernel-fixed-upstream
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
description: updated
penalvch (penalvch)
tags: added: latest-bios-a09
Revision history for this message
Yannick Warnier (ywarnier) wrote :

I upgraded my Ubuntu 13.10 64bit (with Gnome Shell) to kernel 3.12 with the help of the info here http://ubuntuhandbook.org/index.php/2013/11/linux-kernel-3-12-released-install-ubuntu-or-linux-mint/ and got my 3rd screen working out of the box with a Trendnet TU2-DVIV (v2.0R) USB-to-VGA display adapter (before that, I had an issue pretty similar to the one described in this post).
I have a Lenovo T530 and my 3 screens have the following resolutions, respectively (although I detect a slightly lower quality if image which I cannot explain just yet):
* 1920x1080 (max resolution of main laptop screen)
* 1680x1050 (max resolution of LG Flatron W2234S)
* 1920x1080 (max resolution of Samsung 23" screen)

Not sure if the move from RC to stable brought these fixes along, but I have no problem of resolution limits.

Revision history for this message
penalvch (penalvch) wrote :

Lonnie Lee Best, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please just make a comment to this?

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Lonnie Lee Best (launchpad-startport) wrote :

In Ubuntu 14.04 (alpha), I'm now able to achieve these resolutions:

1440 x 900 - Laptop's Native Monitor
1920 x 1080 - Laptop's HDMI Port's External Monitor
1024 x 768 - SIIG USB 2.0 to VGA Pro Monitor

If I go any higher with the SIIG, it will corrupt one of the other monitors ability to display correctly and trying higher resolutions crashes unity-control-center freezing my desktop. This happens AFTER telling it to restore the previous settings.

Another issue I'm having is mouse flickering:
https://bugs.launchpad.net/ubuntu/+source/unity-control-center/+bug/1278223

Revision history for this message
Lonnie Lee Best (launchpad-startport) wrote :

Attached screenshot shows left to right:

      left: 1024 x 768 - SIIG USB 2.0 to VGA Pro Monitor
center: 1440 x 900 - Laptop's Native Monitor
   right: 1920 x 1080 - Laptop's HDMI Port's External Monitor

Revision history for this message
penalvch (penalvch) wrote :

Lonnie Lee Best, would you need a backport of the driver to a release prior to Trusty, or may this be closed as Status Invalid?

To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Related blueprints

Remote bug watches

Bug watches keep track of this bug in other bug trackers.