"Kernel Panic - Not syncing : Fatal Exception in Interrupt" in 12.04.2 LTS (64-bit)

[Ricardo Dias Marques]

Several times, when I boot my Ubuntu 12.04.2 LTS (Precise Pangolin) 64-bit installation, I get a kernel panic during the boot. When that happens, I have to power the machine down and power it up again. Sometimes, the kernel panic happens several times in a row, until the machine finally boots.

The hardware is a "HP Pavilion dv6" laptop, running in Dual-Boot with Windows 7 Home Premium (also 64-bit).

I have all Updates installed to this date (15-aug-2013), including the kernel updates: the running kernel is 3.5.0-37

Here's the output from uname -a :

$ Linux [hostname] 3.5.0-37-generic #58~precise1-Ubuntu SMP Wed Jul 10 17:48:11 UTC 2013 x86_64 x86_64 x86_64 GNU/Linux

The last message of the kernel panic is almost always the following:

"Kernel Panic - Not syncing : Fatal Exception in Interrupt"

Sometimes, there's a message below that stating:

"Shutting down cpus with NMI"

The messages above the "Kernel Panic" message are usually different each time. I have photographed several of the "Kernel Panic" screens and I can attach some of them to this Bug Report, if that's useful.

In case it's relevant, my partition setup for this Ubuntu installation is the following:

1 - a "/boot" partition (formatted as ext3)
2 - a swap partition
3 - a "/" partition (formatted as ext4), with encrypted home folder.

Please tell me if I should add any information to this bug report.

Thanks in advance.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.5.0-37-generic 3.5.0-37.58~precise1
ProcVersionSignature: Ubuntu 3.5.0-37.58~precise1-generic 3.5.7.16
Uname: Linux 3.5.0-37-generic x86_64
NonfreeKernelModules: nvidia wl
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.25.
ApportVersion: 2.0.1-0ubuntu17.4
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: ricardo 2032 F.... pulseaudio
 /dev/snd/controlC0: ricardo 2032 F.... pulseaudio
CRDA:
 country PT:
  (2402 - 2482 @ 40), (N/A, 20)
  (5170 - 5250 @ 40), (N/A, 20)
  (5250 - 5330 @ 40), (N/A, 20), DFS
  (5490 - 5710 @ 40), (N/A, 27), DFS
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xdb100000 irq 43'
   Mixer name : 'IDT 92HD75B3X5'
   Components : 'HDA:111d7603,103c3659,00100202'
   Controls : 21
   Simple ctrls : 11
Card1.Amixer.info:
 Card hw:1 'NVidia'/'HDA NVidia at 0xd3000000 irq 44'
   Mixer name : 'Nvidia GPU 0b HDMI/DP'
   Components : 'HDA:10de000b,10de0101,00100100'
   Controls : 24
   Simple ctrls : 4
Date: Thu Aug 15 22:16:36 2013
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=3ddeb984-b63d-45cf-825f-04e59e87166d
InstallationMedia: Ubuntu 12.04.2 LTS "Precise Pangolin" - Release amd64 (20130213)
MachineType: Hewlett-Packard HP Pavilion dv6 Notebook PC
MarkForUpload: True
ProcFB:

ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.5.0-37-generic root=UUID=bd2ded4b-faa2-439f-b387-16292df03932 ro
RelatedPackageVersions:
 linux-restricted-modules-3.5.0-37-generic N/A
 linux-backports-modules-3.5.0-37-generic N/A
 linux-firmware 1.79.6
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/05/2010
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.15
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 3659
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 32.23
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.15:bd01/05/2010:svnHewlett-Packard:pnHPPaviliondv6NotebookPC:pvr049D210000241210000020000:rvnHewlett-Packard:rn3659:rvr32.23:cvnHewlett-Packard:ct10:cvrN/A:
dmi.product.name: HP Pavilion dv6 Notebook PC
dmi.product.version: 049D210000241210000020000
dmi.sys.vendor: Hewlett-Packard

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.11 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.11-rc5-saucy/

[Joseph Salisbury (jsalisbury)]

Also, it would be very helpful if you could attach some of the images you've captured of the panic.

[Ricardo Dias Marques (ricmarques)]

@jsalisbury: Thanks for replying. Regarding testing kernels from the 3.11 line, I will only be able to try doing that in a few days.

Meanwhile, I'm attaching now a photograph of the latest kernel panic, that happened today (Fri, 16-aug-2013), at around 14H00 (Lisbon Time). The photo has a bit more reflexion than I thought it had (sorry about that).

[Ricardo Dias Marques (ricmarques)]

@jsalisbury: Hello again. I did not yet try the latest upstream kernel (of the 3.11 series), but I got another kernel panic this evening (Sun, 18-aug-2013), at around 1H00 am (Lisbon time), using the same kernel that I mentioned, when I opened this bug report (3.5.0-37-generic 64-bit).

Thankfully, this time the kernel panic is more informative: it points to the likely culprit!

As you can see, in the attached photo of this new kernel panic, there's a message line referring the "Broadcom BCM4357 802.11 Hybrid Wireless Controller", namely the following line ("eth1" is my wireless/wi-fi port):

[ 24.209511] eth1: Broadcom BCM4357 802.11 Hybrid Wireless Controller 6.20.155.1 (r326264)

With this additional information - that leads to believe that the problem lies with the Broadcom wi-fi controller / driver - do you think that I should still test the latest upstream kernel -OR- should I try something else?

Thanks again.

[Ricardo Dias Marques (ricmarques)]

I'm afraid this kernel panic happened today (14-oct-2013) again with my current kernel (3.5.0-41-generic #64~precise1-Ubuntu SMP) .

As suggested, I also tried to install the latest Mainline kernel - following the instructions found at https://wiki.ubuntu.com/Kernel/MainlineBuilds?action=show&redirect=KernelMainlineBuilds - with the kernel available at http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.12-rc5-saucy/ namely with the files "linux-headers-3.12.0-031200rc5-generic_3.12.0-031200rc5.201310131952_amd64.deb" and "linux-image-3.12.0-031200rc5-generic_3.12.0-031200rc5.201310131952_amd64.deb" but I got the following errors when running "sudo dpkg -i *.deb":

--------------------
[...]
Error! Bad return status for module build on kernel: 3.12.0-031200rc5-generic (x86_64)
Consult /var/lib/dkms/nvidia-304-updates/304.88/build/make.log for more information.
Error! Bad return status for module build on kernel: 3.12.0-031200rc5-generic (x86_64)
Consult /var/lib/dkms/bcmwl/6.20.155.1+bdcom/build/make.log for more information.
[...]
--------------------

So, I'll add now the tag "kernel-unable-to-test-upstream" to this bug. Any further instruction and/or comment will be much appreciated.

[penalvch (penalvch)]

Ricardo Dias Marques, could you please provide the full computer model as noted on the sticker (ex. HP Pavilion dv6-6b00 Entertainment Notebook PC series)?

[Djalal (djalal)]

Having this problem upon shutdown on a "HP Spectre XT Ultrabook" with Ubuntu 12.04.2 64bit.

[penalvch (penalvch)]

Djalal, so your hardware may be tracked, could you please file a new report via a terminal:
ubuntu-bug linux

[teotyre (teotyre)]

Same problem on HP DV6 2030ev.

[teotyre (teotyre)]

If this helps:

I have tried many linux dists, mint,kali,debian,fedora and I get the same kernel panic.

In the past I never had this problem with debian 6 and kernel 2.6.

[penalvch (penalvch)]

teotyre, thank you for your comment. So your hardware may be tracked, could you please file a new report by executing the following in a terminal while booted into a Ubuntu repository kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Thank you for your understanding.

[teotyre (teotyre)]

I tried blacklisting wifi driver which is intel 5100 or something.
The result was more stable system (I used external usb wifi card) but
the same kernel panic stroke again.

[teotyre (teotyre)]

Good news

the problem seems to be solved with the new kernel 3.11.

Since 3.11 I no longer have karnel panics and for the first time screen brightness
is working as it should by the fn keys.

[penalvch (penalvch)]

teotyre, this bug report is not covering you or your problem as you are not the original reporter. Please read https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1212856/comments/14 .

[nakul (nakul777)]

I am also having ubuntu 12.04.2 on dell inspiron 1545 laptop. While trying to upgrade the OS I am getting this error message again and again. By updating Ubuntu will the kernel also get upgraded. Can this solve the problem ?

[penalvch (penalvch)]

nakul, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into a Ubuntu repository kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

[nakul (nakul777)]

@Christopher,

While trying to execute command ubuntu-bug linux. I get a screen stating that Collecting problem information. But the system just hangs after about 4-5 seconds. I am forced to restart the system.

I am now refering to links mentioned above and trying to find the solution.

Thanking you,

nakul

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]