19d2:fff5 usb modem not working

[joshiss]

i use zte usb dongle for dialup networking, it was working without installing driver till 13.04, while upgrading to 13.10 it stopped showing up in network manager. searching for solutions i found it is a kernel problem hence i am reporting here

ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: linux-image-3.10.0-6-generic 3.10.0-6.17
ProcVersionSignature: Ubuntu 3.10.0-6.17-generic 3.10.3
Uname: Linux 3.10.0-6-generic i686
ApportVersion: 2.11-0ubuntu1
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: j0053 2892 F.... pulseaudio
Date: Thu Aug 1 19:26:02 2013
HibernationDevice: RESUME=UUID=9e1631d5-32fb-4d88-bbc4-21ac09ad0ac3
InstallationDate: Installed on 2012-03-24 (494 days ago)
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Alpha i386 (20120324)
MachineType: Hewlett-Packard HP ProBook 4420s
MarkForUpload: True
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.10.0-6-generic root=UUID=8a691df1-94b5-42e2-9bc9-58195c3ca7ac ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.10.0-6-generic N/A
 linux-backports-modules-3.10.0-6-generic N/A
 linux-firmware 1.112
SourcePackage: linux
UpgradeStatus: Upgraded to saucy on 2013-07-18 (14 days ago)
dmi.bios.date: 06/29/2010
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 68AHH Ver. F.09
dmi.board.name: 1423
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 53.1D
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvr68AHHVer.F.09:bd06/29/2010:svnHewlett-Packard:pnHPProBook4420s:pvr:rvnHewlett-Packard:rn1423:rvrKBCVersion53.1D:cvnHewlett-Packard:ct10:cvr:
dmi.product.name: HP ProBook 4420s
dmi.sys.vendor: Hewlett-Packard

[Brad Figg (brad-figg)]

This change was made by a bot.

[penalvch (penalvch)]

jo, as per http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=4145436&prodTypeId=321957&prodSeriesId=4145435&swLang=13&taskId=135&swEnvOID=2020#120 an update is available for your BIOS (F.21). If you update to this, does it change anything?

If not, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Thank you for your understanding.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.11 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.11-rc4-saucy/

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]