"You have permission to override some of the failed holds." appearing when it should not for patrons in the OPAC
Bug #1194860 reported by
Chris Sharp
This bug affects 8 people
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
Evergreen |
Fix Released
|
Medium
|
Unassigned | ||
2.7 |
Fix Released
|
Undecided
|
Unassigned | ||
2.8 |
Fix Released
|
Undecided
|
Unassigned |
Bug Description
This issue was brought up by Jim Keenan in bug 1099871 (which was marked as a duplicate of bug 1076062), but it was not actually addressed in the main bug. In Evergreen 2.3.6, when a patron places a hold on an age-protected item, the patron is presented with the message "You have permission to override some of the failed holds. Click Submit to override and place your hold on the selected items." Our patrons do not have the PLACE_UNFILLABL
Evergreen 2.3.6
OpenSRF 2.1.2
PostgreSQL 9.1.9
Ubuntu 12.04
Changed in evergreen: | |
status: | New → Confirmed |
importance: | Undecided → Medium |
tags: | added: holds opac tpac |
Changed in evergreen: | |
assignee: | nobody → Blake GH (blake-j) |
tags: | added: signedoff |
Changed in evergreen: | |
assignee: | Blake GH (blake-j) → nobody |
Changed in evergreen: | |
status: | Fix Committed → Fix Released |
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I'll add some details about our use case in PINES since it sounds like the "place unfillable hold" feature was assumed to have general applicability for Evergreen-using libraries. PINES libraries range protect both newly-acquired items and audio-visual materials (DVDs, CDs, etc.) per library system so that A/V items do not transit for holds across library system lines, nor do new items for the first 6 months after creation/ activation. These rules have been a source of frustration with our patrons for years, so when a message/option comes up in the OPAC that appears to allow patrons permission to place holds on those items, that creates a customer service problem for our libraries and causes the patron to believe they may be able to get around our policies.
It would be best for us if the message/option did not appear and that unfillable holds are not placed.