[Dell VOSTRO 5560] When unplugged, hibernate will cause system failed to suspend

Bug #1182836 reported by Po-Hsu Lin
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Fix Released
Medium
Po-Hsu Lin

Bug Description

CID:201303-13110 Dell VOSTRO 5560 (12.04.2, 3.5.0-28)

It's an odd situation, this is how I reproduce it:
1. Reboot (with adapter unplugged), Suspend, then wake it up.
2. Running hibernate test in Checkbox (tick only "Hibernation tests" and "power-management/rtc"), and wake it up manually.
(Issue about did not wake up from hibernate automatically: #1182818)
3. Suspend.

Expected Result:
1. The first suspension is normal.
2. Successfully hibernated.
3. Successfully suspended.

Actual Result:
The second suspension will fail, system switched to the console mode and switch back very quickly.
If you start these steps with adapter plugged, the suspension will be fine.

Even more, if you finish these steps with adapter plugged, unplugged it, and run hibernation test again, then suspension, this time suspension will fail.

Note: Since there are some NetworkManager related errors in pm-suspend.log (please find attachment)
I tried once unloading the alx driver, seems that it can solve this problem, but the error message in log file remains.
Further investigation is needed.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.5.0-28-generic 3.5.0-28.48~precise1
ProcVersionSignature: Ubuntu 3.5.0-28.48~precise1-generic 3.5.7.9
Uname: Linux 3.5.0-28-generic x86_64
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.25.
ApportVersion: 2.0.1-0ubuntu17.2
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: PCH [HDA Intel PCH], device 0: ALC290 Analog [ALC290 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ubuntu 1532 F.... pulseaudio
CRDA:
 country TW:
  (2402 - 2472 @ 40), (3, 27)
  (5270 - 5330 @ 40), (3, 17), DFS
  (5735 - 5815 @ 40), (3, 30)
Card0.Amixer.info:
 Card hw:0 'PCH'/'HDA Intel PCH at 0xb2610000 irq 46'
   Mixer name : 'Intel PantherPoint HDMI'
   Components : 'HDA:10ec0290,102805e8,00100003 HDA:80862806,80860101,00100000'
   Controls : 28
   Simple ctrls : 12
Date: Wed May 22 17:34:10 2013
HibernationDevice: RESUME=UUID=c3cbfcf7-fd98-498d-adf3-a2b99a7a1041
InstallationMedia: Ubuntu 12.04.2 LTS "Precise Pangolin" - Release amd64 (20130213)
MachineType: Dell Inc. Vostro 5560
MarkForUpload: True
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-28-generic root=UUID=f72f6ee1-f642-4d5e-87da-46a78e4cba5c ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.5.0-28-generic N/A
 linux-backports-modules-3.5.0-28-generic N/A
 linux-firmware 1.79.4
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/05/2013
dmi.bios.vendor: Dell Inc.
dmi.bios.version: X12
dmi.board.name: T5E3C1
dmi.board.vendor: Dell Inc.
dmi.board.version: X01
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnDellInc.:bvrX12:bd03/05/2013:svnDellInc.:pnVostro5560:pvr:rvnDellInc.:rnT5E3C1:rvrX01:cvnDellInc.:ct8:cvr0.1:
dmi.product.name: Vostro 5560
dmi.sys.vendor: Dell Inc.

Revision history for this message
Po-Hsu Lin (cypressyew) wrote :
Revision history for this message
Brad Figg (brad-figg) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Changed in linux (Ubuntu):
assignee: Anthony Wong (anthonywong) → Keng-Yu Lin (lexical)
importance: Undecided → Medium
Revision history for this message
Po-Hsu Lin (cypressyew) wrote :

When this happens, these message could be found in suspend_single.log

Messages form suspend_single.log
 Critical failures: 1
  s3: CRITICAL Kernel message: [ 4258.327065] PM: Some devices failed to suspend
 Medium failures: 1
  s3: Unexpected: S3 slept for 3 seconds, less than the expected 30 seconds.

penalvch (penalvch)
tags: added: bios-outdated-a01 needs-upstream-testing regression-potential
Revision history for this message
penalvch (penalvch) wrote :

Po-Hsu Lin, as per http://www.dell.com/support/drivers/us/en/19/Product/vostro-5560 an update is available for your BIOS (A05). If you update to this following https://help.ubuntu.com/community/BiosUpdate , does it change anything? If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Thank you for your understanding.

tags: added: bios-outdated-a05
removed: bios-outdated-a01
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Po-Hsu Lin (cypressyew) wrote :

Currently, we don't have access to this system,
we'll get back to this later after it's here.

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Keng-Yu Lin (lexical)
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Keng-Yu Lin (lexical)
Changed in linux (Ubuntu):
assignee: Keng-Yu Lin (lexical) → Po-Hsu Lin (cypressyew)
Revision history for this message
Po-Hsu Lin (cypressyew) wrote :

Verified with 3.13.0-32 on this system, I can't reproduce it anymore.
I will mark it as Fix Released.
Thanks

Changed in linux (Ubuntu):
status: Incomplete → Fix Released
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