Ubuntu
upstart package

System hang during shutdown

Bug #1173503 reported by azadnikarthil on 2013-04-27

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	upstart (Ubuntu)	Expired	Undecided	Unassigned

Bug Description

System hanged in every reboot

ProblemType: Bug
DistroRelease: Ubuntu 13.04
Package: xorg 1:7.7+1ubuntu4
ProcVersionSignature: Ubuntu 3.8.0-19.29-generic 3.8.8
Uname: Linux 3.8.0-19-generic x86_64
.tmp.unity.support.test.0:

ApportVersion: 2.9.2-0ubuntu8
Architecture: amd64
CompizPlugins: [core,composite,opengl,compiztoolbox,decor,vpswitch,snap,mousepoll,resize,place,move,wall,grid,regex,imgpng,session,gnomecompat,animation,fade,unitymtgrabhandles,workarounds,scale,expo,ezoom,unityshell]
CompositorRunning: None
Date: Sat Apr 27 13:22:05 2013
DistUpgraded: 2013-04-27 13:15:19,109 DEBUG enabling apt cron job
DistroCodename: raring
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GpuHangFrequency: This is the first time
GraphicsCard:
Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller [8086:0126] (rev 09) (prog-if 00 [VGA controller])
Subsystem: Dell Device [1028:049a]
InstallationDate: Installed on 2013-04-16 (10 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
MachineType: Dell Inc. Latitude E5520
MarkForUpload: True
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-19-generic root=UUID=51f4c96f-8b90-4ec1-a68b-d534b8949889 ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: Upgraded to raring on 2013-04-27 (0 days ago)
dmi.bios.date: 11/30/2011
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A05
dmi.board.name: 0TMCVM
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA05:bd11/30/2011:svnDellInc.:pnLatitudeE5520:pvr01:rvnDellInc.:rn0TMCVM:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: Latitude E5520
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.
version.compiz: compiz N/A
version.ia32-libs: ia32-libs 20090808ubuntu36
version.libdrm2: libdrm2 2.4.43-0ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 9.1.1-0ubuntu3
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 9.1.1-0ubuntu3
version.xserver-xorg-core: xserver-xorg-core 2:1.13.3-0ubuntu6
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.3-0ubuntu2b2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.1.0-0ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.21.6-0ubuntu4
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.7-0ubuntu1

Tags:

Revision history for this message

azadnikarthil (azadnikarthil4u) wrote on 2013-04-27:

BootDmesg.txt Edit (58.8 KiB, text/plain; charset="utf-8")
BootLog.txt Edit (2.2 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (733 bytes, text/plain; charset="utf-8")
Dependencies.txt Edit (5.9 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (3.2 MiB, text/plain; charset="utf-8")
GconfCompiz.txt Edit (43.5 KiB, text/plain; charset="utf-8")
LightdmDisplayLog.txt Edit (2.7 KiB, text/plain; charset="utf-8")
LightdmGreeterLog.txt Edit (6.4 KiB, text/plain; charset="utf-8")
LightdmGreeterLogOld.txt Edit (10.8 KiB, text/plain; charset="utf-8")
LightdmLog.txt Edit (4.4 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (11.9 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (464 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (3.6 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (106 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.2 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (4.0 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (147.7 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (343.7 KiB, text/plain; charset="utf-8")
UnitySupportTest.txt Edit (613 bytes, text/plain; charset="utf-8")
XorgLog.txt Edit (35.8 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (44.6 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (6.9 KiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (5.8 KiB, text/plain; charset="utf-8")

Phillip Sz (phillip-sz) on 2013-04-27

Changed in xorg (Ubuntu):
status:	New → Confirmed

Revision history for this message

Timo Aaltonen (tjaalton) wrote on 2013-05-03:

how did you file this if it hangs on every boot?

Changed in xorg (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

azadnikarthil (azadnikarthil4u) wrote on 2013-05-05:

My Laptop hangs when i do reboot,
But there is no problem when i shut it down and start it again using power button.

Regards
Azad

Revision history for this message

Timo Aaltonen (tjaalton) wrote on 2013-05-22:

ok, that's interesting..

affects:	xorg (Ubuntu) → xserver-xorg-video-intel (Ubuntu)
Changed in xserver-xorg-video-intel (Ubuntu):
status:	Incomplete → Confirmed

Chris Wilson (ickle) on 2013-05-22

Changed in xserver-xorg-video-intel (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

azadnikarthil (azadnikarthil4u) wrote on 2013-05-29:

Why status is changed to Incomplete. ?

Tell the the procedure to take the logs. I can take it and update here.
I can also start debugging if possible.

Thanks
Azad N

Revision history for this message

Chris Wilson (ickle) wrote on 2013-05-29:

The logs indicate that you encounter a GPU hang, for which I need the /sys/kernel/debug/dri/0/i915_error_state to diagnose.

Revision history for this message

azadnikarthil (azadnikarthil4u) wrote on 2013-06-02:

After reproducing the issue.

This is what the log contains. "/sys/kernel/debug/dri/0/i915_error_state"

"no error state collected"

:(
Any other log ?

Revision history for this message

Chris Wilson (ickle) wrote on 2013-06-02:

Can you attach the Xorg.0.log and dmesg from the session where you experience the freeze? I want to be sure I am reading the logs that correlate with the freeze.

Can you describe the freeze in more detail? Does the system pause for a few seconds then proceed, or is the system unrecoverable and does not even respond to pings?

Revision history for this message

azadnikarthil (azadnikarthil4u) wrote on 2013-06-04: Re: [Bug 1173503] Re: Xorg freeze

Download full text (4.0 KiB)

These are the steps...
1) I take a terminal
2) execute the commad "sudo shutdown -r now"
3) It when to black screen. and these are the logs printed

"The system is going down for reboot now !
acpid: exiting
speech dispatcher disabled; edit /etc/default/speech-dispatcher"

4) It is hanging there. nothing is printed after that.

So.. I press the power button, system when for shutdown, then again switch
it on by pressing the power button.
At this state is this possible to get the all these logs "Xorg.0.log and
dmesg", my concern "Is this log will get over-written"

Regards
Azad

On Sun, Jun 2, 2013 at 3:33 PM, Chris Wilson <email address hidden>wrote:

> Can you attach the Xorg.0.log and dmesg from the session where you
> experience the freeze? I want to be sure I am reading the logs that
> correlate with the freeze.
>
> Can you describe the freeze in more detail? Does the system pause for a
> few seconds then proceed, or is the system unrecoverable and does not
> even respond to pings?
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1173503
>
> Title:
> Xorg freeze
>
> Status in “xserver-xorg-video-intel” package in Ubuntu:
> Incomplete
>
> Bug description:
> System hanged in every reboot
>
> ProblemType: Bug
> DistroRelease: Ubuntu 13.04
> Package: xorg 1:7.7+1ubuntu4
> ProcVersionSignature: Ubuntu 3.8.0-19.29-generic 3.8.8
> Uname: Linux 3.8.0-19-generic x86_64
> .tmp.unity.support.test.0:
>
> ApportVersion: 2.9.2-0ubuntu8
> Architecture: amd64
> CompizPlugins:
> [core,composite,opengl,compiztoolbox,decor,vpswitch,snap,mousepoll,resize,place,move,wall,grid,regex,imgpng,session,gnomecompat,animation,fade,unitymtgrabhandles,workarounds,scale,expo,ezoom,unityshell]
> CompositorRunning: None
> Date: Sat Apr 27 13:22:05 2013
> DistUpgraded: 2013-04-27 13:15:19,109 DEBUG enabling apt cron job
> DistroCodename: raring
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes
> GpuHangFrequency: This is the first time
> GraphicsCard:
> Intel Corporation 2nd Generation Core Processor Family Integrated
> Graphics Controller [8086:0126] (rev 09) (prog-if 00 [VGA controller])
> Subsystem: Dell Device [1028:049a]
> InstallationDate: Installed on 2013-04-16 (10 days ago)
> InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64
> (20121017.5)
> MachineType: Dell Inc. Latitude E5520
> MarkForUpload: True
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-19-generic
> root=UUID=51f4c96f-8b90-4ec1-a68b-d534b8949889 ro quiet splash vt.handoff=7
> SourcePackage: xorg
> Symptom: display
> Title: Xorg freeze
> UpgradeStatus: Upgraded to raring on 2013-04-27 (0 days ago)
> dmi.bios.date: 11/30/2011
> dmi.bios.vendor: Dell Inc.
> dmi.bios.version: A05
> dmi.board.name: 0TMCVM
> dmi.board.vendor: Dell Inc.
> dmi.board.version: A00
> dmi.chassis.type: 9
> dmi.chassis.vendor: Dell Inc.
> dmi.modalias:
> dmi:bvnDellInc.:bvrA05:bd11/30/2011:svnDellInc.:pnLatitudeE5520:pvr01:rvnDellInc.:rn0TMCVM:rvrA00:cvnDellInc.:ct9:cvr:
> dmi.product.name: Latitude E5520
> dmi.product.version: 01...

These are the steps...
 1) I take a terminal
 2) execute the commad "sudo shutdown -r now"
 3) It when to black screen. and these are the logs printed

"The system is going down for reboot now !
  acpid: exiting
  speech dispatcher disabled; edit /etc/default/speech-dispatcher"

4) It is hanging there. nothing is printed after that.

Regards
Azad

On Sun, Jun 2, 2013 at 3:33 PM, Chris Wilson <chris@chris-wilson.co.uk>wrote:

> Can you attach the Xorg.0.log and dmesg from the session where you
> experience the freeze? I want to be sure I am reading the logs that
> correlate with the freeze.
>
> Can you describe the freeze in more detail? Does the system pause for a
> few seconds then proceed, or is the system unrecoverable and does not
> even respond to pings?
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1173503
>
> Title:
>   Xorg freeze
>
> Status in “xserver-xorg-video-intel” package in Ubuntu:
>   Incomplete
>
> Bug description:
>   System hanged in every reboot
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 13.04
>   Package: xorg 1:7.7+1ubuntu4
>   ProcVersionSignature: Ubuntu 3.8.0-19.29-generic 3.8.8
>   Uname: Linux 3.8.0-19-generic x86_64
>   .tmp.unity.support.test.0:
>
>   ApportVersion: 2.9.2-0ubuntu8
>   Architecture: amd64
>   CompizPlugins:
> [core,composite,opengl,compiztoolbox,decor,vpswitch,snap,mousepoll,resize,place,move,wall,grid,regex,imgpng,session,gnomecompat,animation,fade,unitymtgrabhandles,workarounds,scale,expo,ezoom,unityshell]
>   CompositorRunning: None
>   Date: Sat Apr 27 13:22:05 2013
>   DistUpgraded: 2013-04-27 13:15:19,109 DEBUG enabling apt cron job
>   DistroCodename: raring
>   DistroVariant: ubuntu
>   ExtraDebuggingInterest: Yes
>   GpuHangFrequency: This is the first time
>   GraphicsCard:
>    Intel Corporation 2nd Generation Core Processor Family Integrated
> Graphics Controller [8086:0126] (rev 09) (prog-if 00 [VGA controller])
>      Subsystem: Dell Device [1028:049a]
>   InstallationDate: Installed on 2013-04-16 (10 days ago)
>   InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64
> (20121017.5)
>   MachineType: Dell Inc. Latitude E5520
>   MarkForUpload: True
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-19-generic
> root=UUID=51f4c96f-8b90-4ec1-a68b-d534b8949889 ro quiet splash vt.handoff=7
>   SourcePackage: xorg
>   Symptom: display
>   Title: Xorg freeze
>   UpgradeStatus: Upgraded to raring on 2013-04-27 (0 days ago)
>   dmi.bios.date: 11/30/2011
>   dmi.bios.vendor: Dell Inc.
>   dmi.bios.version: A05
>   dmi.board.name: 0TMCVM
>   dmi.board.vendor: Dell Inc.
>   dmi.board.version: A00
>   dmi.chassis.type: 9
>   dmi.chassis.vendor: Dell Inc.
>   dmi.modalias:
> dmi:bvnDellInc.:bvrA05:bd11/30/2011:svnDellInc.:pnLatitudeE5520:pvr01:rvnDellInc.:rn0TMCVM:rvrA00:cvnDellInc.:ct9:cvr:
>   dmi.product.name: Latitude E5520
>   dmi.product.version: 01
>   dmi.sys.vendor: Dell Inc.
>   version.compiz: compiz N/A
>   version.ia32-libs: ia32-libs 20090808ubuntu36
>   version.libdrm2: libdrm2 2.4.43-0ubuntu1
>   version.libgl1-mesa-dri: libgl1-mesa-dri 9.1.1-0ubuntu3
>   version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
>   version.libgl1-mesa-glx: libgl1-mesa-glx 9.1.1-0ubuntu3
>   version.xserver-xorg-core: xserver-xorg-core 2:1.13.3-0ubuntu6
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev
> 1:2.7.3-0ubuntu2b2
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.1.0-0ubuntu2
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel
> 2:2.21.6-0ubuntu4
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau
> 1:1.0.7-0ubuntu1
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/1173503/+subscriptions
>

Revision history for this message

Chris Wilson (ickle) wrote on 2013-06-04: Re: Xorg freeze

#10

If it is hanging during system shutdown, then it is not an issue with the Xserver as it has already exited by that point. So upstart or kernel?

affects:	xserver-xorg-video-intel (Ubuntu) → upstart (Ubuntu)
summary:	- Xorg freeze + System hang during shutdown

Revision history for this message

Launchpad Janitor (janitor) wrote on 2013-08-04:

#11

[Expired for upstart (Ubuntu) because there has been no activity for 60 days.]

Changed in upstart (Ubuntu):
status:	Incomplete → Expired

Report a bug

This report contains Public information

Everyone can see this information.

You are

Subscribing...

Edit bug mail

Other bug subscribers

Bug attachments

Add attachment

Remote bug watches

Bug watches keep track of this bug in other bug trackers.

Ubuntuupstart package

System hang during shutdown

Bug Description

Other bug subscribers

Bug attachments

Remote bug watches

Ubuntu
upstart package