Bug #1168188 “broken acpi backlight on lenovo g580 and ubuntu 13...” : Bugs : xserver-xorg-video-intel package : Ubuntu

Revision history for this message

Diego Carrera Gallego (diegocarrera2000) wrote on 2013-04-11:

#1

BootDmesg.txt Edit (52.5 KiB, text/plain; charset="utf-8")
BootLog.txt Edit (1.4 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (2.9 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (5.9 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (1.1 MiB, text/plain; charset="utf-8")
GconfCompiz.txt Edit (43.3 KiB, text/plain; charset="utf-8")
LightdmDisplayLog.txt Edit (2.1 KiB, text/plain; charset="utf-8")
LightdmLog.txt Edit (2.4 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (8.2 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (556 bytes, text/plain; charset="utf-8")
MonitorsUser.xml.txt Edit (1.6 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (3.7 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.6 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (3.8 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (136.4 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (337.6 KiB, text/plain; charset="utf-8")
UnitySupportTest.txt Edit (611 bytes, text/plain; charset="utf-8")
XorgLog.txt Edit (32.5 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (32.0 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (3.4 KiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (13.5 KiB, text/plain; charset="utf-8")
xserver.devices.txt Edit (409 bytes, text/plain; charset="utf-8")
xserver.outputs.txt Edit (832 bytes, text/plain; charset="utf-8")

Timo Aaltonen (tjaalton) on 2013-04-15

affects:

xorg (Ubuntu) → xserver-xorg-video-intel (Ubuntu)

Revision history for this message

Chris Wilson (ickle) wrote on 2013-04-15:

#2

I can see the resize triggered by adding the second screen, no errors are reported though. Does the error persist after installation?

If so it would be good to rerun with drm.debug=6 appended to the kernel commandline and attach the dmesg from boot (with the black screen) and the output of intel_reg_dumper (found in intel-gpu-tools).

Revision history for this message

Bryce Harrington (bryce) wrote on 2013-04-16:

#3

Diego Carrera Gallego,
Please run the tool sudo intel_reg_dumper once when the screen is working correctly, and once with it showing the blank screen / out-of-range error, and attach both files. Comparing the register settings for them may highlight where the problem is.

Changed in xserver-xorg-video-intel (Ubuntu):
status:	New → Incomplete

bugbot (bugbot) on 2013-04-18

tags:

added: black-screen

Revision history for this message

Bill Kendrick (nbs) wrote on 2013-04-29:

#4

I just upgraded from Kubuntu 12.10 to 13.04, and have been struck by this. Unless I attach my external monitor (via HDMI) during boot, my laptop's LCD goes blank after showing the "Kubuntu" logo for a few seconds. I know it's getting to the KDM login screen, since if I move my mouse down+right, then click, the system powers down. (The shutdown button is at the extreme bottom right.)

Attached is the output of 'intel_reg_dumper' on my system, after successfully logging in (booting with monitor attached).

Bryce Harrington (bryce) on 2013-05-01

Changed in xserver-xorg-video-intel (Ubuntu):
status:	Incomplete → New

Revision history for this message

Ron Achtziger (ron2003-ra) wrote on 2013-05-02:

#5

I've had the same issue but upon waiting for kubuntu to load i wait once it goes black enter my password and it goes into kubuntu with my screen fully loading so i assume it would be an issue with the kdm or whatever it is to get to the login screen.

Revision history for this message

Max (OpenERP) (mmu-openerp) wrote on 2013-05-02:

#6

I am also getting this. I upgraded from Ubuntu 12.10 64bit to 13.4. System asks me for my password at boot ( it normal), then when I log in it goes to a black screen with a flashing white underscore. I can type here but no commands are executed (from what I can tell...). If I press alt and f2 I get a prompt that I can log into and execute commands. After the upgrade everything worked fine for probably about 5 restarts.

Revision history for this message

Launchpad Janitor (janitor) wrote on 2013-05-04:

#7

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in xserver-xorg-video-intel (Ubuntu):
status:	New → Confirmed

Revision history for this message

Bill Kendrick (nbs) wrote on 2013-05-05:

#8

I tried, and as with Ron A. in comment #5 to this bug, I, too can 'blindly' log in to my KDE desktop after entering my password. (So basically, the screen goes completely off, then KDM comes up). After logging in, the screen becomes active again.

Revision history for this message

Greg Brown (paddler-poet) wrote on 2013-05-11:

#9

I have a Lenovo 580, and on it too the screen goes black after the boot screen. I press Fn + UpArrow to brighten it. I assume the screen brightness is being set to zero every time I reboot.

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Lorenzo M (lorenzom) wrote on 2013-05-12:

#10

I'm getting this error too. The only solution for now is like in comment #9 and press Fn+UpArrow at startup

Revision history for this message

DUEDAL (erwan-duedal) wrote on 2013-05-13: Re: [Bug 1168188] Re: black screen on lenovo g580 and ubuntu 13.04

#11

Download full text (4.4 KiB)

I found :
http://askubuntu.com/questions/79983/screen-brightness-resets-to-minimum-after-every-reboot

The file /etc/rc.local add before line *exit 0*:

*echo 5 > /sys/class/backlight/acpi_video0/brightness
exit 0 *

Where *5* is the brightness level from 0 to 10

In fact, you have to set your brightness as you want. Then you open the
file :

*/sys/class/backlight/acpi_video0/*actual_brightness

And you replace the 5 with the number you will find in actual_brightness

You must open rc.local as root : so : you open a term : CTRL+ALT+T

Then you type : sudo nautilus

you will find the file rc.local in subdirectory etc

It was fine for me. Hope you will success

Good luck,

If any problem, send a mail

2013/5/12 Lorenzo M <email address hidden>

> I'm getting this error too. The only solution for now is like in comment
> #9 and press Fn+UpArrow at startup
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1168188
>
> Title:
> black screen on lenovo g580 and ubuntu 13.04
>
> Status in “xserver-xorg-video-intel” package in Ubuntu:
> Confirmed
>
> Bug description:
> ubuntu 13.04(beta2) 64 bits
>
> When i tried to install ubuntu 13.04 i get black screen, but if i
> connect a second monitor the display is correct.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 13.04
> Package: xorg 1:7.7+1ubuntu4
> ProcVersionSignature: Ubuntu 3.8.0-17.27-generic 3.8.6
> Uname: Linux 3.8.0-17-generic x86_64
> .tmp.unity.support.test.0:
>
> ApportVersion: 2.9.2-0ubuntu6
> Architecture: amd64
> CompizPlugins: No value set for
> `/apps/compiz-1/general/screen0/options/active_plugins'
> CompositorRunning: compiz
> CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
> CompositorUnredirectFSW: true
> Date: Fri Apr 12 01:01:28 2013
> DistUpgraded: Fresh install
> DistroCodename: raring
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes, if not too technical
> GraphicsCard:
> Intel Corporation 3rd Gen Core processor Graphics Controller
> [8086:0166] (rev 09) (prog-if 00 [VGA controller])
> Subsystem: Lenovo Device [17aa:3977]
> InstallationDate: Installed on 2013-04-11 (0 days ago)
> InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Alpha amd64
> (20130411)
> MachineType: LENOVO 2189
> MarkForUpload: True
> ProcEnviron:
> TERM=xterm
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=es_ES.UTF-8
> SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.8.0-17-generic
> root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
> SourcePackage: xorg
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 09/14/2012
> dmi.bios.vendor: LENOVO
> dmi.bios.version: 5ECN92WW(V8.04)
> dmi.board.asset.tag: No Asset Tag
> dmi.board.name: INVALID
> dmi.board.vendor: LENOVO
> dmi.board.version: 31900003WIN8 STD MLT
> dmi.chassis.asset.tag: No Asset Tag
> dmi.chassis.type: 10
> dmi.chassis.vendor: LENOVO
> dmi.chassis.version: Lenovo G580
> dmi.modalias:
> dmi:bvnLENOVO:bvr5ECN92WW(V8.04):bd09/14/2012:svnLENOVO:pn2189:pvrLenovoG580:rvnLENOVO:rnINV...

I found :
http://askubuntu.com/questions/79983/screen-brightness-resets-to-minimum-after-every-reboot

The file /etc/rc.local add before line *exit 0*:

*echo 5 > /sys/class/backlight/acpi_video0/brightness
exit 0 *

Where *5* is the brightness level from 0 to 10

In fact, you have to set your brightness as you want. Then you open the
file :

*/sys/class/backlight/acpi_video0/*actual_brightness

And you replace the 5 with the number you will find in actual_brightness

You must open rc.local as root : so : you open a term : CTRL+ALT+T

Then you type : sudo nautilus

you will find the file rc.local in subdirectory etc

It was fine for me. Hope you will success

Good luck,

If any problem, send a mail

2013/5/12 Lorenzo M <lorenzo.millucci@gmail.com>

> I'm getting this error too. The only solution for now is like in comment
> #9 and press Fn+UpArrow at startup
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1168188
>
> Title:
>   black screen on lenovo g580 and ubuntu 13.04
>
> Status in “xserver-xorg-video-intel” package in Ubuntu:
>   Confirmed
>
> Bug description:
>   ubuntu 13.04(beta2) 64 bits
>
>   When i tried to install ubuntu 13.04 i get black screen,  but if i
>   connect a second monitor the display is correct.
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 13.04
>   Package: xorg 1:7.7+1ubuntu4
>   ProcVersionSignature: Ubuntu 3.8.0-17.27-generic 3.8.6
>   Uname: Linux 3.8.0-17-generic x86_64
>   .tmp.unity.support.test.0:
>
>   ApportVersion: 2.9.2-0ubuntu6
>   Architecture: amd64
>   CompizPlugins: No value set for
> `/apps/compiz-1/general/screen0/options/active_plugins'
>   CompositorRunning: compiz
>   CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
>   CompositorUnredirectFSW: true
>   Date: Fri Apr 12 01:01:28 2013
>   DistUpgraded: Fresh install
>   DistroCodename: raring
>   DistroVariant: ubuntu
>   ExtraDebuggingInterest: Yes, if not too technical
>   GraphicsCard:
>    Intel Corporation 3rd Gen Core processor Graphics Controller
> [8086:0166] (rev 09) (prog-if 00 [VGA controller])
>      Subsystem: Lenovo Device [17aa:3977]
>   InstallationDate: Installed on 2013-04-11 (0 days ago)
>   InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Alpha amd64
> (20130411)
>   MachineType: LENOVO 2189
>   MarkForUpload: True
>   ProcEnviron:
>    TERM=xterm
>    PATH=(custom, no user)
>    XDG_RUNTIME_DIR=<set>
>    LANG=es_ES.UTF-8
>    SHELL=/bin/bash
>   ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.8.0-17-generic
> root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
>   SourcePackage: xorg
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 09/14/2012
>   dmi.bios.vendor: LENOVO
>   dmi.bios.version: 5ECN92WW(V8.04)
>   dmi.board.asset.tag: No Asset Tag
>   dmi.board.name: INVALID
>   dmi.board.vendor: LENOVO
>   dmi.board.version: 31900003WIN8 STD MLT
>   dmi.chassis.asset.tag: No Asset Tag
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: LENOVO
>   dmi.chassis.version: Lenovo G580
>   dmi.modalias:
> dmi:bvnLENOVO:bvr5ECN92WW(V8.04):bd09/14/2012:svnLENOVO:pn2189:pvrLenovoG580:rvnLENOVO:rnINVALID:rvr31900003WIN8STDMLT:cvnLENOVO:ct10:cvrLenovoG580:
>   dmi.product.name: 2189
>   dmi.product.version: Lenovo G580
>   dmi.sys.vendor: LENOVO
>   version.compiz: compiz 1:0.9.9~daily13.04.10-0ubuntu1
>   version.ia32-libs: ia32-libs N/A
>   version.libdrm2: libdrm2 2.4.43-0ubuntu1
>   version.libgl1-mesa-dri: libgl1-mesa-dri 9.0.3-0ubuntu1
>   version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
>   version.libgl1-mesa-glx: libgl1-mesa-glx 9.0.3-0ubuntu1
>   version.xserver-xorg-core: xserver-xorg-core 2:1.13.3-0ubuntu5
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev
> 1:2.7.3-0ubuntu2b2
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.1.0-0ubuntu2
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel
> 2:2.21.6-0ubuntu1
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau
> 1:1.0.7-0ubuntu1
>   xserver.bootTime: Thu Apr 11 20:47:12 2013
>   xserver.configfile: default
>   xserver.errors:
>
>   xserver.logfile: /var/log/Xorg.0.log
>   xserver.version: 2:1.13.3-0ubuntu5
>   xserver.video_driver: intel
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/1168188/+subscriptions
>

-- 
Erwan DUEDAL
0631465506

Revision history for this message

Bill Kendrick (nbs) wrote on 2013-05-13: Re: black screen on lenovo g580 and ubuntu 13.04

#12

FYI, I noticed that if I use the Fn+F4 key on my laptop (which is the 'lower screen brightness' function key) and drop it to 0% (as reported by a screen brightness overlay in KDE, if I'm logged in), my backlight goes completely off, to the point that I cannot see anything on the screen (similar to the problem I have when I boot up without an external monitor plugged in). Pressing Fn+F5 ('raise screen brightness'), it comes back on, of course.

So the "echo ### > /sys/class/backlight/acpi_video0/brightness"-in-/etc/rc.local trick sounds like it will work. I'll test it later today, and report back.

Revision history for this message

Bill Kendrick (nbs) wrote on 2013-05-14:

#13

In reply to my own comment 12, that 'rc.local' trick worked!

Revision history for this message

Chris Wilson (ickle) wrote on 2013-05-15:

#14

Sounds like we need a drm.debug=6 dmesg to understand what is going on with the backlight during boot.

Revision history for this message

Lorenzo M (lorenzom) wrote on 2013-05-20:

#15

I confirm that modifyng 'rc.local' the system now work correctly!

Chris Wilson (ickle) on 2013-06-06

summary:

- black screen on lenovo g580 and ubuntu 13.04
+ broken acpi backlight on lenovo g580 and ubuntu 13.04

bugbot (bugbot) on 2013-06-06

tags:

added: backlight

Revision history for this message

Danilo Costa Viana (dcviana-z) wrote on 2013-06-09:

#16

I can confirm this bug also happens on a fresh install of Kubuntu 13.04 using a custom COMPAL notebook with Intel i915GM graphics driver.

To me the workaround is just press Fn+F5 (brightness up) when the screen goes blank, then the login screen appears normally.

Also if I boot into recovery mode and choose "Resume" on the recovery options the screen is visible right away without having to press Fn+F5.

All workarounds already presented on this bug report also work, so it is definitely the same bug.

Revision history for this message

new4u (new4u) wrote on 2013-06-26:

#17

indeed, this solution worked for me, too. Just to add: on my N581, the value for full brightness is 100. So, my file looks now like this:

The file /etc/rc.local :

echo 100 > /sys/class/backlight/acpi_video0/brightness
exit 0

Maybe this can make life easier for some others, too. Thank you @Erwan DUEDAL for posting this solution!

Revision history for this message

Lorenzo M (lorenzom) wrote on 2013-10-17:

#18

This bug is still present in ubuntu 13.10

Revision history for this message

Coiby Xu (coiby) wrote on 2013-12-19:

#19

Confirmed on Lenovo Y410p and Ubuntu 13.4.

Revision history for this message

penalvch (penalvch) wrote on 2014-01-07:

#20

Diego Carrera Gallego, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p xserver-xorg-video-intel REPLACE-WITH-BUG-NUMBER

Please note, given that the information from the prior release is already available, doing this on a release prior to the development one would not be helpful.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

Changed in xserver-xorg-video-intel (Ubuntu):
importance:	Undecided → Low
status:	Confirmed → Incomplete

Revision history for this message

Lorenzo M (lorenzom) wrote on 2014-01-12:

#21

I'm trying ubuntu 14.04 daily and the bug seems to be fixed

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Lorenzo M (lorenzom) wrote on 2014-01-13:

#22

UPDATE: with ubuntu 14.04 the problem is the opposite, my pc start always with maximum back light

Revision history for this message

penalvch (penalvch) wrote on 2014-01-13:

#23

Lorenzo M, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report by executing the following in a terminal:
ubuntu-bug xorg

For more on this, please see the official Ubuntu documentation:
Ubuntu X.Org Team, Ubuntu Bug Control, and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Please note, not filing a new report will delay your problem being addressed as quickly as possible.

Thank you for your understanding.

Revision history for this message

Launchpad Janitor (janitor) wrote on 2014-03-15:

#24

[Expired for xserver-xorg-video-intel (Ubuntu) because there has been no activity for 60 days.]

Changed in xserver-xorg-video-intel (Ubuntu):
status:	Incomplete → Expired

Ubuntu
xserver-xorg-video-intel package

broken acpi backlight on lenovo g580 and ubuntu 13.04

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Ubuntuxserver-xorg-video-intel package

broken acpi backlight on lenovo g580 and ubuntu 13.04

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xserver-xorg-video-intel package