[Lenovo b485]: Can't install precise 12.04.2 or 12.04.3 from live image or via PXE

[Jeff Marcom]

Problem,

I'm currently unable to install 12.04.2 via PXE or live cd image.

When trying to install via PXE the machine will hang with the following kernel messages showing:

[0.004205] [Firmware Info]: CPU: Re-enabling disabled Toplogy Extensions Support
[0.004254] CPU: Physical Processor ID: -
[0.004293] CPU: Processor Core ID: 0
[0.004322] mce: CPU supports 7 MCE banks
p0.006443] ACPI: Core revision 20120320

Whey trying to install via Live CD or Live USB I receive the following message:
"If you're seeing this the installation has failed", from this point I can select to boot into single user mode, or an automated install.
Selecting either causes the machine to hang with a cursor in the top left corner.

Reproducable?: Yes
I've reset all BIOS settings to the default values.

In 12.04.1 the system will attempt to boot from the key/CD after selecting "Install Ubuntu" and proceed (trackpad is disabled and Ubuntu Desktop never loads"

When trying to boot raring live image, the machine simply reboots never displaying a Grub Menu option.

I have confirmed that the live images I was using are working with other machines without issue.

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1152324

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Jeff Marcom (jeffmarcom)]

I'm unable to gather logs from this, as I can't complete an install.

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1152324

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Jeff Marcom (jeffmarcom)]

This seems to be happening on a couple of different Lenovo Skus.

Adding L520 to list:

Also seeing this message during PXE boot attempt then the machine will hang indefinitely:

ACPI: Added _OSI(Module Device)
Added _OSI(Processor Device)
Added _OSI(3.0 _SCP Extensions)
ACPI: Added _OSI(Processor Aggregator Device)

[Anthony Wong (anthonywong)]

@Jeff
Can you go to the BIOS settings and see what's the versions of the BIOS?

[Jeff Marcom (jeffmarcom)]

BIOS versions:

201205-11032: HJET19WW (1.05)
201205-11031: H2ET32WW (1.10)

[Jeff Marcom (jeffmarcom)]

Having trouble locating 7324 at the moment, but the above BIOS versions should be a good starting place.

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1152324

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Jesse Sung (wenchien)]

Hi Jeff,

Can you try to boot with legacy mode instead of EFI and see if installer works? Thanks.

[Jeff Marcom (jeffmarcom)]

for the 7324 L520 sku I don't see an option in the BIOS menu to boot legacy only.

This also still fails with 12.04.3

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1152324

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[penalvch (penalvch)]

Jeff Marcom, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please just make a comment to this?