netflix screen goes black,no sound, no DRM message

[philip metzner]

I have installed three times and it wont work on my desktop, even though I installed the Lovefilm desktop and it worked fine. I assume it uses the same resources. Not sure. Also after the app fails to work it seems to affect my video until I reboot. Hulu or youtube will become real choppy.
 I am not very good at using terminal and need exact instructions and copy and paste so after three tries installing I had the system messed up so bad it wouldnt run right, so I had to erase and re install ubuntu.
 The system is built on a Intell system board P4 3.2ghz, 2g ram. The video is on board and I dont know about it. The resolution is 1024x768 I think, if that matters

[Erich E. Hoover (ehoover)]

That's odd that you'd have trouble with Netflix and not Lovefilm, especially since I've had reports that Lovefilm stopped working. I'm not sure there's much I can suggest since you're using onboard graphics, the Intel driver generally works pretty well.

[Adam Rigg (adamrigg)]

I'm getting something similar after a failed upgrade to the xserver-xorg-core-lts-quantal and xserver-xorg-video-intel-lts-quantal packages in precise-updates. After reverting to the older xorg driver and xorg-core, Silverlight's plugin-container crashes when I try to play a video using netflix-desktop. The screen goes black and I have to jump to the terminal and "killall firefox.exe" to get the black screen to go away. I can still alt+tab to other applications while Firefox is frozen at a black fullscreen, so using a GUI app to kill the process would work equally well.

[Erich E. Hoover (ehoover)]

Would it be possible for you to try on a new install or from a live CD? It sounds like you're having a driver issue that would be pretty difficult to replicate.

[philip metzner (chevyiron420)]

Erich, I have erased and fresh installed at least twice wile trying to make this work.

--- On Wed, 3/20/13, Erich E. Hoover <email address hidden> wrote:

From: Erich E. Hoover <email address hidden>
Subject: [Bug 1150358] Re: netflix screen goes black,no sound, no DRM message
To: <email address hidden>
Date: Wednesday, March 20, 2013, 12:35 AM

Would it be possible for you to try on a new install or from a live CD?
It sounds like you're having a driver issue that would be pretty
difficult to replicate.

** Changed in: netflix-desktop
   Importance: Undecided => Wishlist

** Changed in: netflix-desktop
     Assignee: (unassigned) => Erich E. Hoover (ehoover)

** Changed in: netflix-desktop
       Status: New => Triaged

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https://bugs.launchpad.net/bugs/1150358

Title:
  netflix screen goes black,no sound, no DRM message

Status in Netflix Desktop:
  Triaged

Bug description:
  I have installed three times and it wont work on my desktop, even though I installed the Lovefilm desktop and it worked fine. I assume it uses the same resources. Not sure. Also after the app fails to work it seems to affect my video until I reboot. Hulu or youtube will become real choppy.
   I am not very good at using terminal and need exact instructions and copy and paste so after three tries installing I had the system messed up so bad it wouldnt run right, so I had to erase and re install ubuntu.
   The system is built on a Intell system board P4 3.2ghz, 2g ram. The video is on board and I dont know about it. The resolution is 1024x768 I think, if that matters

To manage notifications about this bug go to:
https://bugs.launchpad.net/netflix-desktop/+bug/1150358/+subscriptions

[Erich E. Hoover (ehoover)]

Well, I'm not entirely sure what's going on here - but I suspect it's a driver issue. I'm going to mark this as a duplicate of bug #1104373, which is the catch-all bug for "black screen" issues.