[Samsung NP530U3C-A0EDE] Powerstat reports no battery

Bug #1107876 reported by Fabri Velas
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Invalid
Medium
Unassigned

Bug Description

I am using powerstat on a samsung u3c notebook with bug https://bugs.launchpad.net/ubuntu-cdimage/+bug/1040557 on Ubuntu 3.5.0-22.34~precise1-generic 3.5.7.2 and get the following message:
"Machine does not have a battery, cannot run the test."
even though I am running the laptop on battery!
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.25.
ApportVersion: 2.0.1-0ubuntu17.1
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: PCH [HDA Intel PCH], device 0: ALC269VC Analog [ALC269VC Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: tobias 1703 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'PCH'/'HDA Intel PCH at 0xf0610000 irq 46'
   Mixer name : 'Intel PantherPoint HDMI'
   Components : 'HDA:10ec0269,144dc0d7,00100202 HDA:80862806,80860101,00100000'
   Controls : 26
   Simple ctrls : 11
CurrentDmesg:
 [ 19.768437] IPv6: ADDRCONF(NETDEV_CHANGE): eth0: link becomes ready
 [ 21.080129] init: plymouth-stop pre-start process (1392) terminated with status 1
 [ 38.594649] audit_printk_skb: 36 callbacks suppressed
 [ 38.594654] type=1400 audit(1359406704.439:24): apparmor="DENIED" operation="open" parent=1 profile="/usr/lib/telepathy/mission-control-5" name="/usr/share/gvfs/remote-volume-monitors/" pid=2000 comm="mission-control" requested_mask="r" denied_mask="r" fsuid=1000 ouid=0
DistroRelease: Ubuntu 12.04
HibernationDevice: RESUME=UUID=2b6c919b-9d35-43ae-aa62-41fbd9c465ef
InstallationMedia: Ubuntu 12.04.2 LTS "Precise Pangolin" - Release amd64 (20130123.1)
MachineType: SAMSUNG ELECTRONICS CO., LTD. 530U3C/530U4C/532U3C
MarkForUpload: True
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-23-generic root=UUID=951e635b-cd77-47d7-8382-8371b762af27 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.5.0-23.35~precise1-generic 3.5.7.2
RelatedPackageVersions:
 linux-restricted-modules-3.5.0-23-generic N/A
 linux-backports-modules-3.5.0-23-generic N/A
 linux-firmware 1.79.2
Tags: precise running-unity
Uname: Linux 3.5.0-23-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 11/15/2012
dmi.bios.vendor: Phoenix Technologies Ltd.
dmi.bios.version: P05ABH
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: NP530U3C-A0EDE
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: FAB1
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvrP05ABH:bd11/15/2012:svnSAMSUNGELECTRONICSCO.,LTD.:pn530U3C/530U4C/532U3C:pvr0.1:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP530U3C-A0EDE:rvrFAB1:cvnSAMSUNGELECTRONICSCO.,LTD.:ct9:cvr0.1:
dmi.product.name: 530U3C/530U4C/532U3C
dmi.product.version: 0.1
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.

Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1107876

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Joseph Salisbury (jsalisbury) wrote : Re: powerstat reports no battery on samsung u3c computer

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.8 kernel[0] (Not a kernel in the daily directory) and install both the linux-image and linux-image-extra .deb packages.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.8-rc5-raring/

Changed in linux (Ubuntu):
importance: Undecided → Medium
tags: added: quantal
Revision history for this message
Fabri Velas (fabrivelas) wrote : AcpiTables.txt

apport information

tags: added: apport-collected precise running-unity
description: updated
Revision history for this message
Fabri Velas (fabrivelas) wrote : AlsaDevices.txt

apport information

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Fabri Velas (fabrivelas) wrote : AplayDevices.txt

apport information

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Fabri Velas (fabrivelas) wrote : BootDmesg.txt

apport information

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Fabri Velas (fabrivelas) wrote : CRDA.txt

apport information

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Fabri Velas (fabrivelas) wrote : Card0.Amixer.values.txt

apport information

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Fabri Velas (fabrivelas) wrote : Card0.Codecs.codec.0.txt

apport information

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Fabri Velas (fabrivelas) wrote : Card0.Codecs.codec.3.txt

apport information

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Fabri Velas (fabrivelas) wrote : IwConfig.txt

apport information

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Fabri Velas (fabrivelas) wrote : Lspci.txt

apport information

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Fabri Velas (fabrivelas) wrote : Lsusb.txt

apport information

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Fabri Velas (fabrivelas) wrote : PciMultimedia.txt

apport information

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Fabri Velas (fabrivelas) wrote : ProcCpuinfo.txt

apport information

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Fabri Velas (fabrivelas) wrote : ProcEnviron.txt

apport information

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Fabri Velas (fabrivelas) wrote : ProcInterrupts.txt

apport information

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Fabri Velas (fabrivelas) wrote : ProcModules.txt

apport information

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Fabri Velas (fabrivelas) wrote : PulseList.txt

apport information

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Fabri Velas (fabrivelas) wrote : RfKill.txt

apport information

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Fabri Velas (fabrivelas) wrote : UdevDb.gz

apport information

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Fabri Velas (fabrivelas) wrote : UdevLog.gz

apport information

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Fabri Velas (fabrivelas) wrote : WifiSyslog.txt

apport information

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Fabri Velas (fabrivelas) wrote : Re: powerstat reports no battery on samsung u3c computer

@Joseph, I don't dare install a kernel that does not have Colin King's fix to remove the samsung-laptop kernel module on this computer from the risk that it might brick the computer (https://bugs.launchpad.net/ubuntu-cdimage/+bug/1040557).
@brad, I run the command and tried to change the status to confirmed.

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
penalvch (penalvch)
tags: added: needs-full-computer-model needs-upstream-testing regression-potential
Revision history for this message
Fabri Velas (fabrivelas) wrote :

Computer model: Samsung 530U3C-A0E

Revision history for this message
penalvch (penalvch) wrote :

Fabri Velas, because Samsung does not easily reveal what the latest BIOS is for this model, could you please download the latest firmware software as per http://www.samsung.com/uk/support/model/NP530U3C-A0EDE-downloads, and advise if a BIOS update is available? If so, when you update to this, does it change anything? If not, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Thank you for your understanding.

tags: removed: needs-full-computer-model
summary: - powerstat reports no battery on samsung u3c computer
+ [Samsung NP530U3C-A0EDE] Powerstat reports no battery
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
tags: added: needs-firmware-check
Revision history for this message
Fabri Velas (fabrivelas) wrote :

Thanks Christopher, with the new firmware it works; for info, firmware is:
P09ABH
04/19/2013

Revision history for this message
penalvch (penalvch) wrote :

Fabri Velas, chis bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1107876/comments/27 regarding this being fixed with a BIOS update. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.

Changed in linux (Ubuntu):
status: Incomplete → Invalid
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