software-center crashed with UnicodeDecodeError in _call_apport_recoverable_error(): 'ascii' codec can't decode byte 0xc3 in position 16: ordinal not in range(128)

[Sasa Paporovic]

I have used Software-Cener to install "krdc". On this and a following search for "remnia" Software-Center popup a error dialog for telling that krdc has missing dependences. The detail view of the error popup gives only back a emty list. Apport catched this crasher following.

Steps to reproduce(not retested):
1.Start Software-Center and search for "krdc"
2.Start the installation of "krdc"
3.Immediatelly after starting the installation process search for "remnia".
4.See the error message that dependences for krdc are not resolvable.
5.Open the detail messagebox of the error popup and see that the list of missing packages is emty.
6.See the crasher

Additional:
-----------
In respect to

https://bugs.launchpad.net/ubuntu/+source/software-center/+bug/1082629/comments/4

from Florian Hars it is not limited to raring. It also occures on quantal with the package pavucontrol

ProblemType: Crash
DistroRelease: Ubuntu 13.04
Package: software-center 5.5.0
ProcVersionSignature: Ubuntu 3.7.0-2.8-generic 3.7.0-rc5
Uname: Linux 3.7.0-2-generic x86_64
ApportVersion: 2.6.2-0ubuntu5
Architecture: amd64
Date: Sat Nov 24 11:49:49 2012
ExecutablePath: /usr/share/software-center/software-center
InstallationDate: Installed on 2012-07-22 (124 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Alpha amd64 (20120722)
InterpreterPath: /usr/bin/python2.7
MarkForUpload: True
PackageArchitecture: all
ProcCmdline: /usr/bin/python /usr/bin/software-center
ProcEnviron:
 PATH=(custom, no username)
 XDG_RUNTIME_DIR=<set>
 LANG=de_DE.UTF-8
 SHELL=/bin/bash
PythonArgs: ['/usr/bin/software-center']
SourcePackage: software-center
Title: software-center crashed with UnicodeDecodeError in _call_apport_recoverable_error(): 'ascii' codec can't decode byte 0xc3 in position 16: ordinal not in range(128)
UpgradeStatus: Upgraded to raring on 2012-11-15 (8 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo vboxusers

[Sasa Paporovic (melchiaros)]

I have hit this again.

It is the krdc installation that causes the crash only.

No further doing is needed than this.

[Sasa Paporovic (melchiaros)]

There is a problem with the german mirror servers.

They have not mirrored all Ubuntu13.04 packages for universe, so in consequence when somebody upgrade from there s/he will get a Ubuntu12.10 /Ubuntu13.04 mixed system.

Switching to the main servers fixed this crash.

I close this here as invalid

[Florian Hars (hars)]

This happens in plain 12.10 too, without any 13.04 packages, when trying to install pavucontrol.

[Sasa Paporovic (melchiaros)]

o.K than this is independend of the mirror server.

It is also not limited to only one package.

I add a tag for quantal.

[Florian Hars (hars)]

But it happened when installing from the german mirror server...

And I can no longer reproduce reproduce the problem when I delete and reinstall it.

[Sasa Paporovic (melchiaros)]

I have hit this on a fresh raring install that get only packages from the main servers:

https://bugs.launchpad.net/ubuntu/+source/software-center/+bug/1098871

I have written there:

"
I have tried to remove plymouth (for reinstalling purposes).

After clicking to remove a error popup of Software-Center itself comes up with the message(translated from german to english):
---------------
"
The following packages have not fullfiled dependences:

libunity-webapps0: Depends: libglib2.0-0 (>= 2.31.8) aber 2.34.3-1ubuntu1 should be installed
                   Depends: libgtk-3-0 (>= 3.0.0) aber 3.6.4-0ubuntu1 should be installed
                   Depends: libsqlite3-0 (>= 3.5.9) aber 3.7.15.1-1 should be installed
                   Depends: libwnck-3-0 (>= 2.91.6) aber 3.4.4-0ubuntu2 should be installed
openssh-client: ssh:
"
---------------
Apport react also on this.

----------------------------------------------------------------------------

Steps to reproduce:

1.Start Software-Center
2.Search for plymouth
3.Try to remove plymouth
4.See the error described above comes up also with a additional reaction of apport

"

[CSRedRat (csredrat)]

Affected after install from http://hardware4linux.info/download/ *.deb file.

[Предраг Љубеновић (predragljubenovic)]

I have upgraded from 12.10 to 13.04.
Then I tried to install Wine from Software center, and I got same error.

[Dylan Kline (dylantkline)]

I have updated from 12.04 to 13.04.
I then tried to install "System Load Indicator" from the software center. I then receive the error shown above. In fact I am unable to install any software at all. There seems to be two issues occurring.

1. I do not have the correct user permission to install software
2. The error described above.

I have had issues with sound as well. I had to manually add my username to the audio group, which fixed my sound issue. I am curious if issue # 1 is caused by the same issue.

***SOLVED*** kinda

If I launch the software center from a terminal using sudo I am able to install anything as usual.

I however do not know which group I need to add my username to resole this issue without using the workaround. Someone please advise...

[Wanderson (ribeirws)]

Wine 1.4 isn't running in Ubuntu 13.04 Raring Ringtail

[aleandro (aleandrodasilva)]

Same problems with indicator-timedate in ubuntu 13.04 beta.

[Christopher Forster (christopherforster)]

I got the following message when I tried to install a program from a deb package:

Authentication Error
Software can't be installed or removed because the authentication service is not available. (org.freedesktop.PolicyKit.Error.Failed: ('system-bus-name', {'name': ':1.263'}): org.debian.apt.install-file

[Leila Jimenez (astrologiaprofesional)]

me too, what should I do about this?

[sayth (flebber-crue)]

This occurs to me on latest 14.04 64 bit with all updates. Tracker refers me to duplicate https://bugs.launchpad.net/ubuntu/+source/software-center/+bug/1102389 by default.

Nothing special happening cannot install software via center.

[Christopher Kyle Horton (christhehorton)]

I got this problem when trying to install the Friends app from the Software Center. Not sure if this is related to bug #1164558 .

[fcole90 (fcole90)]

It happened to me installing Steam, which also failed complaining missing jokey-common and libc6(2.25)

[fcole90 (fcole90)]

It happened to me too installing wine or playonlinux:
https://bugs.launchpad.net/ubuntu/+source/wine1.6/+bug/1308132
https://bugs.launchpad.net/ubuntu/+source/wine1.6/+bug/1308129
https://bugs.launchpad.net/ubuntu/+source/playonlinux/+bug/1308127

I'm using Trusty and updating from central repos.