Can't map determine family/bold/italic for dejavu sans

[Cristian Salamea]

With latest revno:

server: 4549

Create a customer invoice enter the data then Validate.
Try to Send by email.

system crash https://gist.github.com/4051988

I am on mac OSX

[Cristian Salamea (ovnicraft)]

This bug is reproducible trying to print the invoice.

[Sohail Khalid (sohailkhalid)]

Same thing happened for Print as well for printing the invoices. I am on Windows 7 (64 bit)

[David Deluria (dave-deluria)]

I can reproduce this bug by going to Settings > Companies and previewing the header of any company in your data.

It's worse on Mac OS X even though I have already installed the fonts "port install dejavu-fonts" and it still shows the error.

[Steven Segers (steven-segers)]

I encountered this issue as well.

I first tried the workaround suggested in duplicate bug #1083774. This worked, but then I realized I could work around the issue much easier by just replacing the font-name in the header-template of the company.

[Sylvain Plante (sylvain-plante)]

I am running openerp-allinone-setup-7.0alpha-20130107-000101 on Windows server 2003. Is there any workaround? I can not access the Header/Footer template in Company. Are the Header/Footer code store in the database? If so where?

I have tried to change the Helvetica font in request_quotation.rml with arial font with no success. Instead of talking about dejavu font the message talk about Arial font.

Any help would be greatly appreciated.

[Torvald Baade Bringsvor (torvald)]

I ended up changing
/usr/lib64/python2.7/site-packages/reportlab/lib/fonts.py

In the method ps2tt:

def ps2tt(psfn):
    'ps fontname to family name, bold, italic'
    psfn = psfn.lower()
    if psfn=='dejavu sans':
        return ('Helvetica', 0, 0)

    if psfn in _ps2tt_map:
        return _ps2tt_map[psfn]
    raise ValueError("Can't map determine family/bold/italic for %s" % psfn)

The two lines added are

    if psfn=='dejavu sans':
        return ('Helvetica', 0, 0)

This works for me now.

-Torvald

2013/1/14 Sylvain Plante <email address hidden>

> I am running openerp-allinone-setup-7.0alpha-20130107-000101 on Windows
> server 2003. Is there any workaround? I can not access the
> Header/Footer template in Company. Are the Header/Footer code store in
> the database? If so where?
>
> I have tried to change the Helvetica font in request_quotation.rml with
> arial font with no success. Instead of talking about dejavu font the
> message talk about Arial font.
>
> Any help would be greatly appreciated.
>
> --
> You received this bug notification because you are subscribed to a
> duplicate bug report (1083774).
> https://bugs.launchpad.net/bugs/1077428
>
> Title:
> Can't map determine family/bold/italic for dejavu sans
>
> Status in OpenERP Server:
> Confirmed
>
> Bug description:
> With latest revno:
>
> server: 4549
>
>
> Create a customer invoice enter the data then Validate.
> Try to Send by email.
>
> system crash https://gist.github.com/4051988
>
> I am on mac OSX
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/openobject-server/+bug/1077428/+subscriptions
>

--
Torvald Baade Bringsvor
Bringsvor Consulting AS - Utvikling og design av IT system.

[Michael Tänzer (neoatnhng)]

Easier solution: Just install the package ttf-dejavu-core

Proposed fix: add ttf-dajvu-core to the dependencies of the debian/ubuntu package.

[Sylvain Plante (sylvain-plante)]

Hello Michael

This is not a fix or workaround for windows installation.

Presently, I have two database, one installation. One database was created with v6.2 last october and then upgraded a couple weeks ago to the last version v7 (openerp-allinone-setup-7.0alpha-20130107-000101.exe). The other database was created with v7 from the start.

Printing problem is present in both database but the upgraded version from v6.2 has a tab for Header/Footer in Settings > Companies wich does not appears in the non upgraded database.

[Sylvain Plante (sylvain-plante)]

Hello mister Rathod,

I think that the importance level should be upped a notch. This problem render the system completly unusable under windows. I can not do anything that involve printing including looking at any reports. Everything that is dealing with PDF is also affected.

This is a show stopper for windows since nobody is able to point out to a workaround.

What can I do to help solve this bug on windows.

I tried to change the police in Header / Footer to Arial with no success. (I was not able to see the tab before because my user did not had the technical field selected in configuration).

Regards

[Steven Segers (steven-segers)]

Hello Sylvain

There are two workarounds described:
1) Modify the fonts.py script. (The windows distribution seems to have pyo-files so I downloaded fonts.py and replaced the pyo file to make that work)
2) (Easier) Modify the font in the header/footer of the company configuration. If you can't access the header/footer config that's a separate issue. One thing I observed is that your user needs to have the "techinacal features" flag switched on in order to have access to the header/footer config.

Nonetheless, I would agree that the priority should be high since this makes a standard installation work incorrectly.

Best regards

Steven

[Carlos Pueyo (cpueyo)]

Replace with this file in "C:\Program Files (x86)\OpenERP\Server\server\reportlab\lib"

[Sylvain Plante (sylvain-plante)]

Muchos Gratia Carlos!
Thank you Steven!

I did not know that you could replace a precompile python module (.pyo) with a non compile one (.py)

Now, I have a problem that arise in the next step. When OpenERP try to produce the PDF I got no error message but the PDF file containt this message:

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2 Final//EN">
<title>500 Internal Server Error</title>
<h1>Internal Server Error</h1>
{"message": "OpenERP WebClient Error", "code": 300, "data": {"debug": "Client Traceback (most recent call last):\n File \"C:\\Program Files\\OpenERP 7.0alpha\\Server\\server\\openerp\\addons\\web\\http.py\", line 276, in dispatch\nTypeError: index() takes exactly 4 arguments (2 given)\n", "type": "client_exception"}}

Anybody encounter something similar?

[ivan f gautama (ivanfgautama)]

safe to say that this version 7 is too early to launch, i found many bugs lying around just right after installation.

@Carlos, the fonts.pyo still didnt work at my system

[Carlos Pueyo (cpueyo)]

@Ivan, this is the .py file, delete old fonts.pyo from the folder, and restart the server.
Openerp should compile it.

[Steven Segers (steven-segers)]

I found an easier workaround/solution: just install the fonts. You can download them from http://dejavu-fonts.org and put them in C:\Windows\Fonts. After restarting OpenERP, no more error.