[HP Probook 4530s] Unity does not load with fglrx-installer in 12.10 AMD Radeon™ HD 6490M

[Michael Knopp]

After installing fglrx-installer, upon reboot Unity did not load.

Tried https://launchpad.net/~andrikos/+archive/ppa?field.series_filter=quantal but this did not work.

HP offers an i386 only linux version of fglrx tailored to the HP Probook 4530s http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=5060882&prodTypeId=321957&prodSeriesId=5060880&swLang=13&taskId=135&swEnvOID=2020#11360 .

ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: xorg 1:7.7+1ubuntu4
ProcVersionSignature: Ubuntu 3.5.0-18.29-generic 3.5.7
Uname: Linux 3.5.0-18-generic x86_64
ApportVersion: 2.6.1-0ubuntu6
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
Date: Thu Nov 8 21:06:20 2012
DistUpgraded: Fresh install
DistroCodename: quantal
DistroVariant: ubuntu
DkmsStatus: fglrx, 9.000: added
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
 Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller [8086:0116] (rev 09) (prog-if 00 [VGA controller])
   Subsystem: Hewlett-Packard Company Device [103c:167d]
 Advanced Micro Devices [AMD] nee ATI Caicos [Radeon HD 6400M/7400M Series] [1002:6760] (prog-if 00 [VGA controller])
   Subsystem: Hewlett-Packard Company Device [103c:167d]
InstallationDate: Installed on 2012-11-09 (0 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
MachineType: Hewlett-Packard HP ProBook 4530s
MarkForUpload: True
ProcEnviron:
 TERM=linux
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-18-generic root=UUID=a36d78b5-4353-4a69-b908-60e66cf5c6f9 ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/09/2012
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 68SRR Ver. F.23
dmi.board.name: 167C
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 22.21
dmi.chassis.asset.tag: CNU12924N7
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvr68SRRVer.F.23:bd03/09/2012:svnHewlett-Packard:pnHPProBook4530s:pvrA0001D02:rvnHewlett-Packard:rn167C:rvrKBCVersion22.21:cvnHewlett-Packard:ct10:cvr:
dmi.product.name: HP ProBook 4530s
dmi.product.version: A0001D02
dmi.sys.vendor: Hewlett-Packard
version.compiz: compiz 1:0.9.8.4+bzr3407-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.39-0ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 9.0-0ubuntu1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 9.0-0ubuntu1
version.xserver-xorg-core: xserver-xorg-core 2:1.13.0-0ubuntu6
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.3-0ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.99.99~git20120913.8637f772-0ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.20.9-0ubuntu2
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.2-0ubuntu3

[penalvch (penalvch)]

Michael Knopp, thank you for reporting this and helping make Ubuntu better. As per http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=5060882&prodTypeId=321957&prodSeriesId=5060880&swLang=13&taskId=135&swEnvOID=2020#11360 HP offers a version of fglrx tailored to your computer model. If you install this, does this work?

[Michael Knopp (unclean009)]

These drivers are rpm files. In an attempt to convert them, I have
discovered that HP offers no drivers for 64-bit, only i386.

On Thu, Nov 8, 2012 at 9:40 PM, Christopher M. Penalver <
<email address hidden>> wrote:

> ** Description changed:
>
> - I am running a HP ProBook 4530s that comes with a Radeon HD 6490M and
> - the Intel graphics that comes with my Intel Processor.
> + After installing fglrx-installer, upon reboot Unity did not load.
>
> - Upon reboot Unity did not load when i expected to be able to boot into
> - Ubuntu normally. This is coming from a fresh install of Ubuntu 12.10.
> + Tried
> + https://launchpad.net/~andrikos/+archive/ppa?field.series_filter=quantal
> + but this did not work.
>
> - I am willing to take any steps necessary to help fix this issue, given
> - clear instructions on what you want me to do .
> + HP offers a linux version of fglrx tailored to the HP Probook 4530s
> +
> http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=5060882&prodTypeId=321957&prodSeriesId=5060880&swLang=13&taskId=135&swEnvOID=2020#11360
> + .
>
> ProblemType: Bug
> DistroRelease: Ubuntu 12.10
> Package: xorg 1:7.7+1ubuntu4
> ProcVersionSignature: Ubuntu 3.5.0-18.29-generic 3.5.7
> Uname: Linux 3.5.0-18-generic x86_64
> ApportVersion: 2.6.1-0ubuntu6
> Architecture: amd64
> CompizPlugins: No value set for
> `/apps/compiz-1/general/screen0/options/active_plugins'
> Date: Thu Nov 8 21:06:20 2012
> DistUpgraded: Fresh install
> DistroCodename: quantal
> DistroVariant: ubuntu
> DkmsStatus: fglrx, 9.000: added
> ExtraDebuggingInterest: Yes, if not too technical
> GraphicsCard:
> - Intel Corporation 2nd Generation Core Processor Family Integrated
> Graphics Controller [8086:0116] (rev 09) (prog-if 00 [VGA controller])
> - Subsystem: Hewlett-Packard Company Device [103c:167d]
> - Advanced Micro Devices [AMD] nee ATI Caicos [Radeon HD 6400M/7400M
> Series] [1002:6760] (prog-if 00 [VGA controller])
> - Subsystem: Hewlett-Packard Company Device [103c:167d]
> + Intel Corporation 2nd Generation Core Processor Family Integrated
> Graphics Controller [8086:0116] (rev 09) (prog-if 00 [VGA controller])
> + Subsystem: Hewlett-Packard Company Device [103c:167d]
> + Advanced Micro Devices [AMD] nee ATI Caicos [Radeon HD 6400M/7400M
> Series] [1002:6760] (prog-if 00 [VGA controller])
> + Subsystem: Hewlett-Packard Company Device [103c:167d]
> InstallationDate: Installed on 2012-11-09 (0 days ago)
> InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64
> (20121017.5)
> MachineType: Hewlett-Packard HP ProBook 4530s
> MarkForUpload: True
> ProcEnviron:
> - TERM=linux
> - PATH=(custom, no user)
> - XDG_RUNTIME_DIR=<set>
> - LANG=en_US.UTF-8
> - SHELL=/bin/bash
> + TERM=linux
> + PATH=(custom, no user)
> + XDG_RUNTIME_DIR=<set>
> + LANG=en_US.UTF-8
> + SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-18-generic
> root=UUID=a36d78b5-4353-4a69-b908-60e66cf5c6f9 ro quiet splash vt.handoff=7
> SourcePackage: xorg
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 03/09/2012
> dmi....

[penalvch (penalvch)]

Michael Knopp, could you please install the RPMs via Alien following https://help.ubuntu.com/community/RPM/AlienHowto ?

[Michael Knopp (unclean009)]

Perhaps I was unclear. This is exactly what I attempted. Alien returns this: "x11-video-fglrxG02-HP-8.905-1.1.i586.rpm is for architecture i386 ; the package cannot be built on this system"

[Nick Andrik (andrikos)]

Michael did you try both drivers from my PPA?
You have to install the intel driver and one of the fglrx ones.

Moreover, when you say unity does not load, what is the exact symptom?
a) You can see the background and the windows but you have no menus and no window borders, or
b) You get a message about safe mode in a window over a black background?

[Michael Knopp (unclean009)]

I don't recall if I tried installing fglrx-updates, but I did install the intel driver and the fglrx.

The symptom after installing your drivers is low graphics mode. After installing the official drivers I get the background with no window borders and no menus.

In both of these attempts I installed from a fresh install of 12.10.

I mistakenly made this previous bug report when using your workaround if this helps: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1075688

[Nick Andrik (andrikos)]

Install the official drivers, boot, press Ctrl+Alt+T to open a terminal, write
compiz -- replace
and post the output

[Nick Andrik (andrikos)]

I put one space too much, the correct one is:
compiz --replace

[Michael Knopp (unclean009)]

Using compiz --replace:

compiz (core) - Info: Loading plugin: core
compiz (core) - Info: Starting plugin: core
compiz (core) - Fatal: Couldn't open display
compiz (core) - Info: Stopping plugin: core
compiz (core) - Info: Unloading plugin: core

[Nick Andrik (andrikos)]

And what do you get when you write:
> echo $DISPLAY

[Michael Knopp (unclean009)]

echo $DISPLAY returns nothing.

[Nick Andrik (andrikos)]

Try:
DISPLAY=:0 compiz --replace

2012/11/13 Michael Knopp <email address hidden>:
> echo $DISPLAY returns nothing.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1076872
>
> Title:
> [HP Probook 4530s] Unity does not load with fglrx-installer in 12.10
> AMD Radeon™ HD 6490M
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/fglrx-installer/+bug/1076872/+subscriptions

[Michael Knopp (unclean009)]

Using DISPLAY=:0 compiz --replace:

compiz (core) - Info: Loading plugin: core
compiz (core) - Info: Starting plugin: core
compiz (core) - Info: Loading plugin: ccp
compiz (core) - Info: Starting plugin: ccp
compizconfig - Info: Backend: ini
compizconfig - Info: Integration: true
compizconfig - Info: Profile: default

After this strangely I am unable to enter anything else into the term, as if its stuck doing something here.

[Nick Andrik (andrikos)]

If you want to use the terminal afterwards, the correct command is this:
DISPLAY=:0 compiz --replace &

But the question is: did it work?
Do you get Unity and all the window borders?

[Michael Knopp (unclean009)]

My laptop now reboots into low-graphics mode.

[Nick Andrik (andrikos)]

Sorry, but I am kind of confused.
Let me see if I get it right:

With the official drivers ( I guess the ones shipped by default with Ubuntu), you get:
a) Unity does not load, but you have the windows and you can open a new terminal with Ctrl+Alt+T
b) If you write in the terminal:
DISPLAY=:0 compiz --replace &
then Unity loads

I don't get where the low-graphics mode is involved

[Michael Knopp (unclean009)]

No. Everything works fine with the drivers shipped with Ubuntu by default. The only issue is my laptop runs very hot and the battery only lasts about 1 hour. In 12.04 this was solved by installing the additional drivers supplied within Ubuntu.

I did this:

1. Installed fglrx through "Additional Drivers"
2. Rebooted. Unity is missing.
3. Entered terminal through Ctrl+Alt+T and typed "DISPLAY=:0 compiz --replace"
4. Removed my battery and rebooted as I saw no other option to reboot since I no longer could enter into term
5. Am now in low-graphics mode

[Nick Andrik (andrikos)]

Try to install xserver-xorg-video-intel_2.20.9-0ubuntu2+andrik2_amd64.deb and fglrx_9.000-0ubuntu3+andrik1_amd64.deb from my PPA in order to exclude some issues:
https://launchpad.net/~andrikos/+archive/ppa/+packages?field.name_filter=&field.status_filter=published&field.series_filter=quantal

After that reboot and describe what happens.

[Nick Andrik (andrikos)]

And for your future reference, if you don't want the terminal to be stuck, then you have two options:

a) Add & in the end of the command:
DISPLAY=:0 compiz --replace &

b) Press Ctrl+Z to suspend the joband then write:
fg &
in order to send in the background.

[Michael Knopp (unclean009)]

Thanks for the tip!

I installed those packages from your PPA on a fresh reinstall of 12.10. I am again in low-graphics mode after rebooting.

[Nick Andrik (andrikos)]

Can you please send the Xorg.log file to see what is the problem?

[Nick Andrik (andrikos)]

BTW, did you remember to run aticonfig after all the changes?

The detailed steps you need to do are described here:
http://askubuntu.com/questions/202857/cant-install-ati-proprietary-drivers-in-12-10/207270#207270

[Michael Knopp (unclean009)]

I did remember to run aticonfig. Could you run me through a procedure for how to access the Xorg.log file when stuck in low-graphics mode?

[Nick Andrik (andrikos)]

You press Ctrl+Alt+F1, and you go to console mode (you can always go
back to graphics mode with Ctrl+Alt+F7).

There you login, and you run:
apport-collect 1076872

[Michael Knopp (unclean009)]

Alright. I tried that command and it is returning "ERROR: The launchpadlib Python module is not installed. This functionality is not available"

Perhaps this is related to this?
https://bugs.launchpad.net/ubuntu/+source/apport/+bug/1023964

I could not seem to find the correct package to install to get this working.

[Nick Andrik (andrikos)]

Probably yes, can you try again after you install:
python-launchpadlib ?

[penalvch (penalvch)]

Michael Knopp, since we already have an apport-collect for Quantal, running another apport-collect in Quantal would attach a lot of unnecessary logs. Instead, could you please just attach the one log desired:
/var/log/Xorg.0.log

Thank you for your understanding.

[Michael Knopp (unclean009)]

Could you run through the steps on the easiest way to go about this if the only thing I have access to is the terminal? (low graphics mode)

[Nick Andrik (andrikos)]

while in terminal:
cp /var/log/Xorg.0.log ~/Desktop

then you boot in normal mode and you post the file on your desktop

[Michael Knopp (unclean009)]

How can I boot into normal mode if i'm currently stuck in low graphics mode?

[Nick Andrik (andrikos)]

You can remove the fglrx* drivers and boot with the open source drivers, no?

sudo apt-get purge fglrx*
sudo mv /etc/X11/xorg.conf /etc/X11/xorg.conf.fglrx

[Michael Knopp (unclean009)]

This did not work. I am again getting low graphics mode.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Nick Andrik (andrikos)]

If you are able to completely uninstall fglrx* packages and you still get low graphics mode, then the problem is not on the fglrx package.

Are you sure you followed the instrauctions in my previous comment, rebooted and still getting low graphics mode?

[Michael Knopp (unclean009)]

I'm not 100% sure now. When i have time next week I'm going to start clean and try again.

Nick Andrik <email address hidden> wrote:

>If you are able to completely uninstall fglrx* packages and you still
>get low graphics mode, then the problem is not on the fglrx package.
>
>Are you sure you followed the instrauctions in my previous comment,
>rebooted and still getting low graphics mode?
>
>--
>You received this bug notification because you are subscribed to the bug
>report.
>https://bugs.launchpad.net/bugs/1076872
>
>Title:
> [HP Probook 4530s] Unity does not load with fglrx-installer in 12.10
> AMD Radeon™ HD 6490M
>
>Status in “fglrx-installer” package in Ubuntu:
> Confirmed
>
>Bug description:
> After installing fglrx-installer, upon reboot Unity did not load.
>
> Tried
> https://launchpad.net/~andrikos/+archive/ppa?field.series_filter=quantal
> but this did not work.
>
> HP offers an i386 only linux version of fglrx tailored to the HP
> Probook 4530s
> http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=5060882&prodTypeId=321957&prodSeriesId=5060880&swLang=13&taskId=135&swEnvOID=2020#11360
> .
>
> ProblemType: Bug
> DistroRelease: Ubuntu 12.10
> Package: xorg 1:7.7+1ubuntu4
> ProcVersionSignature: Ubuntu 3.5.0-18.29-generic 3.5.7
> Uname: Linux 3.5.0-18-generic x86_64
> ApportVersion: 2.6.1-0ubuntu6
> Architecture: amd64
> CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
> Date: Thu Nov 8 21:06:20 2012
> DistUpgraded: Fresh install
> DistroCodename: quantal
> DistroVariant: ubuntu
> DkmsStatus: fglrx, 9.000: added
> ExtraDebuggingInterest: Yes, if not too technical
> GraphicsCard:
>  Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller [8086:0116] (rev 09) (prog-if 00 [VGA controller])
>    Subsystem: Hewlett-Packard Company Device [103c:167d]
>  Advanced Micro Devices [AMD] nee ATI Caicos [Radeon HD 6400M/7400M Series] [1002:6760] (prog-if 00 [VGA controller])
>    Subsystem: Hewlett-Packard Company Device [103c:167d]
> InstallationDate: Installed on 2012-11-09 (0 days ago)
> InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
> MachineType: Hewlett-Packard HP ProBook 4530s
> MarkForUpload: True
> ProcEnviron:
>  TERM=linux
>  PATH=(custom, no user)
>  XDG_RUNTIME_DIR=<set>
>  LANG=en_US.UTF-8
>  SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-18-generic root=UUID=a36d78b5-4353-4a69-b908-60e66cf5c6f9 ro quiet splash vt.handoff=7
> SourcePackage: xorg
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 03/09/2012
> dmi.bios.vendor: Hewlett-Packard
> dmi.bios.version: 68SRR Ver. F.23
> dmi.board.name: 167C
> dmi.board.vendor: Hewlett-Packard
> dmi.board.version: KBC Version 22.21
> dmi.chassis.asset.tag: CNU12924N7
> dmi.chassis.type: 10
> dmi.chassis.vendor: Hewlett-Packard
> dmi.modalias: dmi:bvnHewlett-Packard:bvr68SRRVer.F.23:bd03/09/2012:svnHewlett-Packard:pnHPProBook4530s:pvrA0001D02:rvnHewlett-Packard:rn167C:rvrKBCVersion22.21:cvnHewlett-Packard:ct10:cvr:
> dmi.product.name: HP ProBook 45...

[Michael Knopp (unclean009)]

Nick,

By following the steps here http://ubuntuforums.org/showpost.php?p=12386383&postcount=536 I was able to get everything working.

Thanks for your help along the way. I understand the struggle it is to try to explain how to do things to an Ubuntu noob. ;)

If there is anything I can do for you let me know.

[Nick Andrik (andrikos)]

Glad it works for you.
Can you please select the integrated gpu by giving this command:
sudo amdconfig --px-igpu
do 2-3 reboots and report if it works?

Thanks,
Nikos

[Michael Knopp (unclean009)]

*First reboot- went fine
*Second reboot- stuck on screen with one small white dash in top right
*Forced reboot with power button
*Third Reboot- Went fine
*At this point I switched back to the AMD card in case another reboot wouldn't work. I need this computer this week. I read about the issues in the thread.

[Nick Andrik (andrikos)]

The bug you have with choosing the integrated GPU is this one:
https://bugs.launchpad.net/ubuntu/+source/fglrx-installer/+bug/1088220

I would also appreciate it if you could comment there with the output
of this command:
> lspci -nn|grep -i vga

At this point, I mark your bug report as a duplicate of this one:
https://bugs.launchpad.net/ubuntu/+source/fglrx-installer-updates/+bug/1068404
since it has the same symptoms and the same workaround

Thanks,
Nikos

[Igor Shatalov (shatalovia)]

Hi,

I have hp4530s laptop with dual graphics Intel 3000 / AMD Radeon™ HD 6490M. I followed the steps from Michael's link, it did not worked. I re-installed 12.04 then, upgraded to fresh 12.10 and followed the steps one more time. Unfortunately, it still does not work. All I got is no unity and errors in fglrxinfo.
So I rolled it back and installed 12.04 and fglrx, finally laptop stopped thinking it is a helicopter =)

[penalvch (penalvch)]

Michael Knopp, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p fglrx-installer REPLACE-WITH-BUG-NUMBER

Please note, given that the information from the prior release is already available, doing this on a release prior to the development one would not be helpful.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

[Launchpad Janitor (janitor)]

[Expired for fglrx-installer (Ubuntu) because there has been no activity for 60 days.]