eog freezes computer

[Richard Penman]

Twice today when I switched back and forth between images eog froze my computer. Mouse could move but nothing responded to click or keyboard commands. Had to hard reset.

Ubuntu 12.04
eog 3.4.2
---
ApportVersion: 2.0.1-0ubuntu14
Architecture: i386
DistroRelease: Ubuntu 12.04
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release i386 (20101007)
Package: eog 3.4.2-0ubuntu1.1
PackageArchitecture: i386
ProcEnviron:
 TERM=xterm
 PATH=(custom, user)
 LANG=eo.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 3.2.0-32.51-generic 3.2.30
Tags: precise
Uname: Linux 3.2.0-32-generic i686
UpgradeStatus: Upgraded to precise on 2012-06-30 (129 days ago)
UserGroups: adm admin audio cdrom dialout lpadmin plugdev pulse pulse-access sambashare video

[Edward Donovan (edward.donovan)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command, as it will automatically gather debugging information, in a terminal:

  apport-collect 1075764

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

[Richard Penman (richardpenman)]

apport information

[Richard Penman (richardpenman)]

wow - nice automated system

[Richard Penman (richardpenman)]

hello - this bug is marked incomplete.
I provided the information asked for a month back - what else is needed?

[Sebastien Bacher (seb128)]

> what else is needed?

sorry for the delay, there are more tickets in the system than people to deal with those...

the log collected doesn't have lot of useful details. is the issue still happening to you? how do you trigger it, only with eog?
if that happens again, could you add your /var/log/Xrg.0.log(.old) and syslog logs to the bug?

[Richard Penman (richardpenman)]

That's fine. Just wanted to check whether were waiting on me.

I have since removed eog because of repeated freezes.

On Mon, Dec 3, 2012 at 9:31 PM, Sebastien Bacher <email address hidden> wrote:
>> what else is needed?
>
> sorry for the delay, there are more tickets in the system than people to
> deal with those...
>
> the log collected doesn't have lot of useful details. is the issue still happening to you? how do you trigger it, only with eog?
> if that happens again, could you add your /var/log/Xrg.0.log(.old) and syslog logs to the bug?
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1075764
>
> Title:
> eog freezes computer
>
> Status in “eog” package in Ubuntu:
> Incomplete
>
> Bug description:
> Twice today when I switched back and forth between images eog froze my
> computer. Mouse could move but nothing responded to click or keyboard
> commands. Had to hard reset.
>
> Ubuntu 12.04
> eog 3.4.2
> ---
> ApportVersion: 2.0.1-0ubuntu14
> Architecture: i386
> DistroRelease: Ubuntu 12.04
> InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release i386 (20101007)
> Package: eog 3.4.2-0ubuntu1.1
> PackageArchitecture: i386
> ProcEnviron:
> TERM=xterm
> PATH=(custom, user)
> LANG=eo.utf8
> SHELL=/bin/bash
> ProcVersionSignature: Ubuntu 3.2.0-32.51-generic 3.2.30
> Tags: precise
> Uname: Linux 3.2.0-32-generic i686
> UpgradeStatus: Upgraded to precise on 2012-06-30 (129 days ago)
> UserGroups: adm admin audio cdrom dialout lpadmin plugdev pulse pulse-access sambashare video
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/eog/+bug/1075764/+subscriptions

[Sebastien Bacher (seb128)]

the freezes are not likely to eog, whatever an image viewer does the system should handle it fine, it seems like a bug in the drivers and having the logs would still be useful if you feel like investigating a bit more the issue

[Richard Penman (richardpenman)]

> having the logs would still be useful if you feel like investigating a bit more the issue

I already sent logs as requested after the last crash.

I tested a number of other image viewers and was not able to trigger a
crash with them.
But crash happened consistently with eog as described.
So problem does seem to be specific to eog.

On Mon, Dec 3, 2012 at 10:32 PM, Sebastien Bacher <email address hidden> wrote:
> the freezes are not likely to eog, whatever an image viewer does the
> system should handle it fine, it seems like a bug in the drivers and
> having the logs would still be useful if you feel like investigating a
> bit more the issue
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1075764
>
> Title:
> eog freezes computer
>
> Status in “eog” package in Ubuntu:
> Incomplete
>
> Bug description:
> Twice today when I switched back and forth between images eog froze my
> computer. Mouse could move but nothing responded to click or keyboard
> commands. Had to hard reset.
>
> Ubuntu 12.04
> eog 3.4.2
> ---
> ApportVersion: 2.0.1-0ubuntu14
> Architecture: i386
> DistroRelease: Ubuntu 12.04
> InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release i386 (20101007)
> Package: eog 3.4.2-0ubuntu1.1
> PackageArchitecture: i386
> ProcEnviron:
> TERM=xterm
> PATH=(custom, user)
> LANG=eo.utf8
> SHELL=/bin/bash
> ProcVersionSignature: Ubuntu 3.2.0-32.51-generic 3.2.30
> Tags: precise
> Uname: Linux 3.2.0-32-generic i686
> UpgradeStatus: Upgraded to precise on 2012-06-30 (129 days ago)
> UserGroups: adm admin audio cdrom dialout lpadmin plugdev pulse pulse-access sambashare video
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/eog/+bug/1075764/+subscriptions

[Sebastien Bacher (seb128)]

thanks for the log but having the extra files requested in comment #5 would be useful as well

[Richard Penman (richardpenman)]

sure, attached are the logs

On Mon, Dec 3, 2012 at 11:42 PM, Sebastien Bacher <email address hidden> wrote:
> thanks for the log but having the extra files requested in comment #5
> would be useful as well
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1075764
>
> Title:
> eog freezes computer
>
> Status in “eog” package in Ubuntu:
> Incomplete
>
> Bug description:
> Twice today when I switched back and forth between images eog froze my
> computer. Mouse could move but nothing responded to click or keyboard
> commands. Had to hard reset.
>
> Ubuntu 12.04
> eog 3.4.2
> ---
> ApportVersion: 2.0.1-0ubuntu14
> Architecture: i386
> DistroRelease: Ubuntu 12.04
> InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release i386 (20101007)
> Package: eog 3.4.2-0ubuntu1.1
> PackageArchitecture: i386
> ProcEnviron:
> TERM=xterm
> PATH=(custom, user)
> LANG=eo.utf8
> SHELL=/bin/bash
> ProcVersionSignature: Ubuntu 3.2.0-32.51-generic 3.2.30
> Tags: precise
> Uname: Linux 3.2.0-32-generic i686
> UpgradeStatus: Upgraded to precise on 2012-06-30 (129 days ago)
> UserGroups: adm admin audio cdrom dialout lpadmin plugdev pulse pulse-access sambashare video
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/eog/+bug/1075764/+subscriptions

[Sebastien Bacher (seb128)]

thanks, there is no error in those logs :-( did you get the issue? did you have to reboot?

[Richard Penman (richardpenman)]

No I don't get the issue any more because removed eog a few weeks ago.

On Tue, Dec 4, 2012 at 8:12 PM, Sebastien Bacher <email address hidden> wrote:
> thanks, there is no error in those logs :-( did you get the issue? did
> you have to reboot?
>
> ** Changed in: eog (Ubuntu)
> Status: Incomplete => New
>
> ** Changed in: eog (Ubuntu)
> Importance: Undecided => Low
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1075764
>
> Title:
> eog freezes computer
>
> Status in “eog” package in Ubuntu:
> New
>
> Bug description:
> Twice today when I switched back and forth between images eog froze my
> computer. Mouse could move but nothing responded to click or keyboard
> commands. Had to hard reset.
>
> Ubuntu 12.04
> eog 3.4.2
> ---
> ApportVersion: 2.0.1-0ubuntu14
> Architecture: i386
> DistroRelease: Ubuntu 12.04
> InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release i386 (20101007)
> Package: eog 3.4.2-0ubuntu1.1
> PackageArchitecture: i386
> ProcEnviron:
> TERM=xterm
> PATH=(custom, user)
> LANG=eo.utf8
> SHELL=/bin/bash
> ProcVersionSignature: Ubuntu 3.2.0-32.51-generic 3.2.30
> Tags: precise
> Uname: Linux 3.2.0-32-generic i686
> UpgradeStatus: Upgraded to precise on 2012-06-30 (129 days ago)
> UserGroups: adm admin audio cdrom dialout lpadmin plugdev pulse pulse-access sambashare video
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/eog/+bug/1075764/+subscriptions

[Sebastien Bacher (seb128)]

ok, closing the bug, without logs got from the system just after getting the issue there is not a lot of we investigate

[Richard Penman (richardpenman)]

Understood.
In future would be ideal to request what is needed from the start.

On Tue, Dec 4, 2012 at 11:51 PM, Sebastien Bacher <email address hidden> wrote:
> ok, closing the bug, without logs got from the system just after getting
> the issue there is not a lot of we investigate
>
> ** Changed in: eog (Ubuntu)
> Status: New => Invalid
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1075764
>
> Title:
> eog freezes computer
>
> Status in “eog” package in Ubuntu:
> Invalid
>
> Bug description:
> Twice today when I switched back and forth between images eog froze my
> computer. Mouse could move but nothing responded to click or keyboard
> commands. Had to hard reset.
>
> Ubuntu 12.04
> eog 3.4.2
> ---
> ApportVersion: 2.0.1-0ubuntu14
> Architecture: i386
> DistroRelease: Ubuntu 12.04
> InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release i386 (20101007)
> Package: eog 3.4.2-0ubuntu1.1
> PackageArchitecture: i386
> ProcEnviron:
> TERM=xterm
> PATH=(custom, user)
> LANG=eo.utf8
> SHELL=/bin/bash
> ProcVersionSignature: Ubuntu 3.2.0-32.51-generic 3.2.30
> Tags: precise
> Uname: Linux 3.2.0-32-generic i686
> UpgradeStatus: Upgraded to precise on 2012-06-30 (129 days ago)
> UserGroups: adm admin audio cdrom dialout lpadmin plugdev pulse pulse-access sambashare video
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/eog/+bug/1075764/+subscriptions

[Sebastien Bacher (seb128)]

right, sorry about that, people helping on triaging do what they can but sometimes iterations are needed...